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I have been so frustrated with the customer service at Multichoice, that I know revert to writing this down, as I cannot explain this issue one more time to someone who works shifts and finds it impossible to keep their word, and get back to me as they ALL promise.
REF number: [protected]
In March 2006, I disconnected my service with MultiChoice, as I moved to Mozambique for an unknown period. On 27 Fear I asked a friend, to phone Multichoice on my behalf, using my DSTV number, to inquire re the reconnection fees,(monthly and yearly) She did this, and concluded this conversation in saying that we will come back to confirm if we wanted to pay for this on monthly or a yearly basis. Thus not confirming it during the call.
On 27 March, to my shock and surprise I saw that the amount of R 858.93 was deducted by Multichoice. I was horrified. And then the terrible journey began to try and sort this out with your call centre. I phoned on 2/4/2007, spoke to Henri, see above ref number. All he did was to say the call will be retreated and he will get back to me before the end of the week, On Thursday I called just to find that nothing was done.
On Tuesday 10/4/2007 I called again (even though Multichoice said they would call me back. ) I spoke to Nicky, she escalated the problem to the complains manager. Later in the week I called again, and spoke to Marilynn Collins, to whom I had to again explain the full problem. She said that someone listened to the call, and that they said my friend requested reconnection. ON the same day Henri called to say that he did not listen to the call, someone else did.
I now requested to listen to the tape myself, and asked Marilynn to arrange for this for Sat 21/4/2007 at 09h00. On Monday 16/4/2007 I got a message from her to say that they had the tape at the front desk on 14/4/2007 --- I was amazed.
On 17/4 I called and asked to speak to Shawane, he actually listened to me, and even indicated that he can understand why someone might have misunderstood this request as a request for reconnection. I FELT HOPEFUL. He promised to make an appointment for me for 21/4/2007 at 10h00 and would get back to me
I WAITED
19/4/2007 I called again, asked to but put through to a complaints manager, as Shawane was not on duty, who would call me back within the hour, as the problem has been escalated (I now think this just means, the complaint has been filed in the dustbin)
When at 16h00 I still have not been contacted by Multichoice (within the hour she said) I called again, and asked the call centre person who answered Peter, to just put me through to a complaints manager, I got connected to Johannes Nkabinde, who said someone apparently did try and get hold of me. I however had no missed calls from anyone, and received no messages on my answering service.
He promised to again forward an email to Marilynn and Shawane and Nicky to get back to me to confirm the appointment for Saturday 21/4/2007.
I feel as a customer, that I have no value to you, that when a problem arise, you seem to think that it is my problem, and my perception is that I as a customer has no value to you. This saddens me and at the same time makes me really really angry. You have a customer complains department, yet I as a customer feels that you really do not care enough to help me. The experience I had with you really just makes me wonder if I want to be your customer. Should I not spend my money elsewhere.
I am in anticipation to hear the outcome of this issue, I would be most amazed if someone calls me back tomorrow.
Kind regards
Suzette van Rooyen
Suzette van Rooyen
Wheelchair Tennis South Africa
PO Box 1000
Bromhof
2154
Mobile: +[protected]
Office: +[protected]
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I am so disappointed on DStv, I paid money to a wrong account I was told procures and all that for the relocation of the money. Sent a email money was relocated but till today from June I ddnt get that money
Good day
I cancelled my dstv account in July 2019 ([protected])and my services was disconnected on the 2nd August 2019 and now this month you have deducted money from my account. Please can you refund my money...You are very quick to disconnect services when we do not pay our account I hope you will be just as quick to refund my money...
DSTV has debited my account for R2364
I am on premium contact
I have been having endless problems with Multichoice and requested it be escalated.
I have complained but no resolution
ID [protected]
Cell [protected]
Rona Naidu
I phoned Multichoice on Tuesday and complain about my debit order with the totally wrong amount (way to much). They said the financial department will phone me back the same day and the extra amount will be paid back in my account in 48 hours. Nobody even phoned me yet? This is ridiculous!
y am i billed 1.2 for a compact. please help providing propper feedback
gugu
[protected]
called on numerous times
agree to make a payment no information
still get called with no record of the previous arrangements
causes confusion and not professional at all
Absolutely shocking service from Sunday Call Centre Team. Operator Lucy was terrible, I wouldn't have her working at my business. Absolutely shocking service.
I haven't had a new box office movie in 3 weeks, no updates?
Please get back to me about Lucy and the fact that I haven't had ANY new movies on box office for 3 weeks
Mrs Brand
[protected]
I have been incorrectly billed for the month of September. Every time I call for my refund I get told that the matter has been escalated to finance.
If I ask to speak to a manager or sipervisor, they are always in a meeting.
All I need is my refund and nothing else...
My dstv was switched off on the 9th i rushed to pay R93 as ordered now i received another msg to pay 103 i dnt knw for what my dstv its switched off again i dnt knw what they are trying to achieve i cant pay R196 in all one month September my package its 103 dstv access..m so frustrated 😡😠
Useless. Limitless budget but still can't get it right. Refer to attached. Please advise.
Good Day,
My name is Lehlohonolo Oscar Nkonyane ID number [protected] I have a problem on my account whereby I am being overcharged on devices that I had requested to be cancelled, and now I have two accounts that are being affected as a result.
My number [protected]
Hi
I just want to know why can I not see the Rugby world Cup on my DSTV. I mean it is World Cup. Every year when there is other World Cups like Soccer it is available. I am really unhappy with DSTV and I will not recommend to anyone if there is nothing going to happen. You also going to lose me as a customer as soon as my contract ends.
Regards
Now that I need dstv now to watch the rugby at work, it's not available..you probably gonna say you couldn't keep up with the demand on the day, so fix that and stop promoting this dstv now service.
I upgraded using the dstv whatsapp contact i used the payu website to pay the amount of R264.00 but when i called dstv they said the amount is not reflecting and that i should pay R420 at the store so i can be able to watch i went to my bank amount went off on the 4.09.2019 my id number [protected]
We send how many sms's send an request via the website send emails still no feedback or phone call asb promised. Please get your act together customer service is the key!
When i make payments it's different amounts than my service is dependent please sort my account
My contract has expired I contacted dstv 4 weeks ago to resolve this issue. Not one person has bothered to phone me back after I was told someone would contact t me. Now my account has been disconnected I have just phone and was put on hold for 50mins then cut off. The non existence service is shocking.
I made a payment on the 26/09/2019 of 400 on a decoder that I stopped using 2 years ago, it gives a 30-4 notification though the agents told me it will fixed l. I asked for a refund as I had paid for something I can not view. My query was escalated and was told i would receive a call in the next 48 hours but nothing has happened. Please assist.
The only reason i subscribe to DSTV in South Africa is for the crime channel and the History channel and occasionally sport.They are taking away the two best channels, yet continue to charge an exhorbitant fee.
Your DStv, To continue viewing, you need to pay R595.64 today, using ref no. [protected] agent grossly poor. Then We've stopped your DStv as you've not paid. To reconnect, pay R645.64. But account is PAID! Then 6calls later E143 unresolved error! Continuous poor pathetic service and zero accountability.
My question or concern is why is Leon Schuster's BLACK FACE comedy still being played on our TV screens. We all know the BLACK FACE is racist. Something must be done about this
I trying since yesterday to activate my new decoder since the old one failed - please refer to the screenshot for more details - I'm getting no where and paying for a service im not getting - I been a customer for 20 years - bad service
Can someone please explain to me how is that possible that i have been paying for dstv R390. 00, last month things changed, i payed R548. 00, now this month im being billed R 1342.00
I demand some explaining
I pay 899 a month for my subscription and all i get to watch is repeats and reapts WHY?
Wow im appalled even uploaded a review at hello peter, can yal people kindly remove my name from your account i am not a price lock customer nor do i own a decoder from you, its costing me the leisure of watching tv as i get disconnected every 2nd day im tired of calling yal do the right thing and stop billing my account i dont owe yal
account :[protected], id [protected].my dstv is always closed on the 25th of each month, and before it used to be closed after the 07th of each month. I have until the 07th to pay all my accounts. can you please assist. I cannot pay dstv on my payday (25th). can you please assist me by resolving this issue. Please give me until the 07th .
An account was opened on my cell nr. I have never had a dstv account and never will.
Fraudulant customer nr.
[protected].
Why does DSTV not check Rica on cell nrs
Good day
I am upset about the billing I am receiving from multichoice
My DSTV was disconnected yesterday and I was told that I have an outstanding balance of R3000 + which I find very ridiculous
i called in and was advised that i been incorrectly billed
The only cannels to watch (more or less) are 170 and 171 - we watch them 80% of the time, now you want to take away 170. Gee-weez there are 30 other useless cannels you can delete. Leave 170.
Greetings
This is with regard to the termination of 3 most important channels on DSTV (channels 131, 170& 184) as a paying customer I deserve an explanation. We are being left with useless channels like 155& 128. Can we please be included in decision making?
Thanks
I have a dstv price lock compact explora this month 2250 taken from my accounts I don't understand cause my account was not overdue and I only pay 550 last month more than 1000 was taken I fail to understand how much I'm paying now my contact no is [protected]
Goodday,
I have been battling with multichoice service team for almost 2weeks now, the issue started when I upgraded my account from compact full view dated 25/10/2019 and to date nothing has been resolved.
my extra view is still not accessible when I call them while I am work and the answer is please all us when you get home, when I communicate with them from home via whatsap messenger or chat messanger its different story sorry we cannot fix the error msg Oops really ?no Sir we have escalated your matter higher.
it is costing me money and data to communicate for one thing over and over again where else there is no solutions
so I am so tired of this issue can someone or management step in and assist
Rgds
Alfred Nyaweni
[protected]
ID: [protected]
My dstv no is [protected] pls kindly help in resolving this issue.
My due date is 29th of every month.
Phone no : [protected]
name: kasali idowu oyeyemi
thank you
I pay premuin every month, and when i want to watch something show the programme on info but shows the something else, i have a pic of that! Movies get played over and over! No wander dstv loosing clients to netflix etc!
I called in for about five times.. different agents are telling me different things about the activation of my package.. two agents dropped my calls.. i am so disappointed, it has been two days i have no services.. what kind of customer service is this..?
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Reference is #INC - 46297. Have been waiting for a week.
I was disconnected after downgrading from DSTV Compact to the R105 DSTV package on the 29 January 2020 . The payment was made at Shoprite at Kenako Mall Port Elizabeth .My account number is [protected] . My smartcard number is [protected]. Please help reconnect me.
My package was changed in 2017 from premium to the next package and since then I've been paying my account not exceeding R500 include the explorer R95 option.
I've also changed the date from the 17th to the 27th of each month. January 2020 I was informed that I owe R927.00 which came as a surprise because I normally par R492.00.
TV shows E16-4 error and have been communicating with dstv since morning this is frustrating as I pay without failure. My ID number is [protected] and smart card number is [protected]. Please fix the problem. I have tried to switch on and off as requested and reset but nothing works