MyPrepaidCenter.com
Reviews and Complaints

i have since called about 3-4 times put me on hold and never
come back phone # [protected]

I received a prepaid gift card in the mail from doing a survey. Well I didn't look at the expiration date on the card and it has expired. I didn't activate it as the activation process will not let me due to the card is expired.

I had trouble activating card on line so I called and got it activated. Then I was at a store a day or two day afterward and there was only $13.06 and I didn't us it and it was for $100. then I called and complained on 7/10 and I talked to Rick at first he gave me case# cs4981797 I was then connected to Caesar the dispute team #DS0218667 nothing came

I received a mastercard rewards card for $25 and it's refuses to let me activate the card regardless of adding it to my wallet and setting a pin.When you do call customer service it's an automated machine and you cannot reach anyone they don't give you the option to press 0 or speak to a representative which is annoying. At least make a chat button since they claim they're working from home.

7/08/21 I recieved a visa prepaid card as rebate from mobildelvac and myprepaid center will not let me activate the card!all information entered correctly many times.Call to visa produced same results. I have recieved these rebates in the past with no problem. When entering the numbers, my wife's american express card information appears and I can go no further. What is happening?

Tried to activate my card on line and also by phone with no success. Card expires 07/21. Need assistance ASAP. The automated system states this is a invalid card. I cannot get anywhere with the telephone number listed. This system is very poor. Please respond immediately.Tried to activate numerous times with NO success. I would like another card or a complete refund.

I received this prepaid center card as a $50.00 rebate for tires purchased thru General Tire. This card will not activate and I can't use this card. I am out of $50 and would like a refund. I have tried several times on the internet and on the telephone but the phone keeps hanging up on me. This is very frustrating.

I've been jumping through hoops for 3 days trying to activate my $5 'reward card'...
Each time I've been deemed incorrect in their ridiculous questions.
If this is a scam, just say so..
This is becoming tiresome.

You have to spend every last penny exactly or they steal the money from you. I have 54 cents left on the card with no way to get it back.

I bought 4 winter tires, I received them several months later. When I got a mail I didn't know the card has explained the date. I think that card should no limited time as same as a gift card. Also under the covid 19 situation, I forgot to use it. I called the center on 25 May 2021, the customer service told me I lost my money due to the date explained. I am so upset and unsatisfactory about this issue.

Please help me to solve it.

Che Shing Kwok [protected]

Thank you for your attention and help.

I by mistake tried to activate 2 (two) visa cards that I received on a SPAM website. I then called the [protected] number to assist me. The person on the line informed me of my mistake and assured me that I would be receiving 2 (two) cards in the mail to replace the "spammed" cards. Today I have received only one. Can I look forward to the second one soon?
Anthony Sonnleitner
[protected]@aol.com

I received a rebate from NexGard in the form of a VISA card. Instructions say to go to MyPrepaidCenter.com to activate. I have put in the required information (card number, expiration date and security code). I keep getting the message "Activation failed, try again". I have no idea why the activation failed. I called the contact number for VISA that was listed on the site but it is an automated voice system that requires the card number and says my number is not active. Any advice on what to do next?

Anheuser Busch prepaid card, 5447 [protected] received for rebate. Unable to activate on your site. Cannot reach a person and there is no email to report a problem . If no resolution, I will be contacting Anheuser Busch to see if they can resolve. This appears to be a common problem with your website. Jim Smith

Card #[protected] was received yesterday. I activated it and it had 100.00 on it. It now has a zero balance and was declined at Cracker Barrell. It has not been used or out of my possession. The card seems to be invalid and yet this morning, it was declared activated and had 100 dollars on it.
My email is [protected]@rocketmail.com

Thank you for your help.
Sincerely,
Virginia Rowledge
Gulf Hearing Aid

I recieved my EWING cash rebate program visa card that was supposed to have $122.00. I activated the card and it said my balance was $0.00. MY card # is [protected] xp 03/22 security 740

I posted in my Mastercard Virtual (5447 68** ****9188) USD 980.
I made 2 purchases through the internet: www.mercadolibre.com.ar and they are duplicate in my statement.
Even though in this attached statement the balance appear as: 426.37 (this is correct) in the web page appear as - 75.35 and I cannot use the card because my payments are rejected.
I have already claim mercadolibre.com.ar but they told me they sent the correct transactions.
I ask you to review this case and correct the balance in order I can use my card. Thank you. Andrea

Hello,
First off, the customer service with this company is TERRRIBLE, i have been on hold for 7 hours between yesterday and today with NO LUCK AT ALL. NO ONE CALLS YOU BACK WHEN YOU SELECT that option x4. I leave for vacation and was given these by my work. I received 3 CARDS VIA EMAIL -

2 have worked and was able to load onto apple wallet (THANK GOD) the third one i can not load nor get image of card to save.

I work in a call center and these wait times are INSANE and not morally right, one minute your holding for 1 minute and 25 seconds then it jumps to 45 minutes hold time... this is genuinely the WORST customer service I've never experience and i give companies the benefit of the doubt but this is absolutely TERRRRBILE and extremely frustrating.

Please reach out to me

i am waiting on a refund, I see two in my transaction history, but is is not showing in my balance.

when will the refund show in my balance.

i have the master card prepaid

my email address is [protected]@wm.com

A settlement from Equifax in the amount of $79.31 was issued by the Indiana Attorney General in the form of an e-payment from MYPREPAIDCENTER. On 4/13/2021 I requested a plastic card to be mailed at a fee of three dollars and was told the card should arrive within 7-10 business days. Card never arrived. I then contacted customer service [protected] on 5/5/21 and was told card will arrive in 7-10 business days and it could be expedited for $20, I declined that offer. Still no card. I called again on 5/19 and was told card was issued on 5/10 and allow one more week. As of today (5/28/2021) still no card. I personally know of one other experiencing this same issue. I would appreciate this company honoring their commitment.

Got a $70 VISA Prepaid card as part of Cooper tire promotion. Went on line to MYPREPAIDCENTER.COM as directed. I registered got a user name and password. No matter how many times I try to activate it says failed. Called the VISA number [protected] and no matter how many times I enter it says it cannot activate as does not match records. Cannot get live person. Called the Lost/Returned Call Number and held for Customer Consultant to talk to them. Waited 2 hrs with noone picking up. just said busy and kept changing wait time. Made no sense as time would bounce. After two hours put my phone number in for call back, No one called.