MyPrepaidCenter.com
Reviews and Complaints

Tried to use card at appropriate location, didn't work, have tried to activate on phone and website multiple times and it's not working. Can't get a human on the phone. Not sure what action to take next.

Hello,

I have used prepaid Visa cards through my work benefits for a while with success. My recent card had a refund from a returned transaction after 3 months. When I logged into myprepaidcenter the card no longer shows up on my cards list. It does not expire until 11/20 and had a balance of ~6 dollars and should have another ~120 dollars due to the refund from the merchant (ETSY). I'm not sure why the card has disappeared from the list as it was visible only a few days ago. I called the customer support but cannot get hold of anyone as its completely automated with no option for live support. I really like using myprepaidcenter and prepaid VISA so please let me know if you can assist.

Thank you!

I received a prepaid MasterCard from the Verizon FiOS referral program today, 3/3/2020. Attempted to activate it on MyPrepaidCenter.com and it said nothing but "unable to process."

I attempted to call the phone number on the card, but got nothing but for some reason my phone was telling me the number I have attempted to call is not available. I'm hoping to find another method of contact so I can resolve this issue and get this card activated.

I've been trying to activate a prepaid mastercard I received in the mail for two days and it says to keep trying back some other time. There is no person to actually talk too and it keeps looping me back on the customer service help number. The card is for $100 and was obtained through a Verizon Fios signup referral bonus program.

I just need someone to help activate my card.

Hello,
I activitated a virtual gift card this morning (02/15/20) issued through Sprint's Clean Slate program in the amount of $563. After I received the virtual card, I attempted to use this to pay a bill with TMobile, who told me the card didn't work. I had them try again and again it was declined. They advised that I should take it to a store have them try there, which I did. Again, no luck. So i added it to my Apple Wallet to see if that would work. They tried again and it declined. I came back home to see what the problem is and when trying to enter it on your website, it kept giving me an error. I tried calling someone but couldn't get a live person and the card is now telling me there is a $0 balance. But none of my attempts at using it were ever successful and now it's gone?! Please provide me with an email or phone number that will allow me to discuss this issue with a live person and not your very unhelpful automated phone service.

Jocelyn Biehn
[protected]@aol.com
[protected]

Received a gift card as a rebate on a purchase. Unfortunately I missed the rather short duration and the card expired on me. I called the number on the back of the card to get a replacement and after getting the runaround for a solid hour, I finally was able to speak to a person. I was told that they issued a replacement card and was given a case number but now months later, I still do not have a replacement card. This is essentially theft and looking at the numerous other complaints on this site, it looks like it may be time for class action lawsuit against this company.

My card expired on 12/19 and I am trying to get a new card issued. Per their website it says you can do this online or contact customer service. I've tried both options but there is NO instructions and limited information about replacing an EXPIRED CARD. I've called their customer service which is useless and I've tried searching online for help but only see complaints about this same issue. I've even emailed the parent company HAWK INCENTIVES a Blackhawk Business Network but they have not replied to my complaint.

I'm asking for someone from this company to call me and resolve this issue immediately.

I have received the prepaid card from visible network and I have created the profile in myprepaidcenter.com. After few minutes of time I can not able to login and get the card information.

Tried couple of times and I am sure my login information's were correct, but system not allowing me to enter. after few times my account got locked.

Tried to reach customer service representative and I cannot get out of automated message. Looks there is no real customer service to resolve the issues.

Hello,

I have been trying to call their Mastercard customer service phone number at 1-888-371-2109 and they have made it IMPOSSIBLE to get to a live customer service personnel that I could talk to. I tried their other advertised number of 1-888-900-2347 and I hear 'This number is not in service'. I understand the company is trying to save cost by completely eliminating any human interaction but this is unacceptable, where you simply CANNOT talk to a live person. I have 3 separate virtual mastercards that I received as gifts. All I want to find out is if I can combine the cash amounts from those 3 cards into a single virtual mastercard?

Thanks,
Meenu

I bought a new set of tires from Discount Tire and received the rebate. I didn't realize it had a short window before it expired and put it aside to use for Christmas presents. Once I tried to use it I discovered it was expired, although the website clearly states that funds can be re-issued if they expire, there is NO way to do that online since it won't let me log in and I have found NO way to talk to anyone on the phone. It is very frustrating to see that a solution is possible but then have no direction how to make that happen.

Received my promo code from Visible Wireless, when I activated the promo code and set up my user name and password. When l sign in with my user name and password and check the box "I am not a robot" and click "login" a gear below spins and states "loading card 0 0f 0". Eventually the security times out and I have to keep checking the Captcha box "I am not a robot". I called Friday night (877-610-1075)and spoke to someone who told me to try different browsers and eventually said to reboot my computer. He escalated it to a Supervisor who was to call in 24-48 hours, this did not happen. Monday (today) I call (877-227-0956) and explain everything again only to be told my situation is being escalated again and a call in the next 24 hours. Friday I called 888-900-2347 and was told this line no longer in service. After visiting the Prepaidcenter complaint website I see I am not alone with this problem.

I purchased a Stoeger shotgun that had a $75 rebate. I applied online and several weeks later, received a Mastercard. I didn't activate it and placed the envelope on my desk where it got lost under a pile of folders. Much to my surprise, it has an expiration date and it is now expired. I tried calling the toll free MC number 888-371-2109 on the back and there is no option to speak to a representative. I also tried to find an email address under Contact Us on the MyPrepaid.com website. Its hard to deal with a company that only offers automated options! I just want my $75.

I have a 25 dollar prepaid card that expired. It clearly says on the card that funds do not expire so I was looking to claim the money.
I tried calling the self service numbers which were absolutely no help whatsoever, and no way to contact a human being probably the worst customer service I've ever had in my life.
The worst part is i'm from the UK and because of their awful automated phone options making me go back and forth i've been charged £45.

Notice in the 1st picture attached the clear "FUNDS DO NOT EXPIRE" on the card.
The 2nd picture is to prove that I did indeed try to contact them and navigate their horrendous automated service multiple times and incurred the charges shown.
I guess myprepaid centre should remove their call number from outside the US since there's no point using it anyway.

I want a refund of the 25$ that I'm owed by myprepaidcentre, that is all.

Kind regards

Jonathan

I received a $50 rebate card (Visa Debit) when I bought my tires. It accidentally expired and I have not been able to use the funds. I looked on MyPrepaidCenter.com and it clearly states that the funds never expired but if the card expires I can call customer service to release the funds. I called several times and tried every menu option but found no self service way to do this, and also was unable to talk to a customer service rep. I find this extremely frustrating as I followed the directions on the FAQ exactly but was unable to release the funds. I just want the card to be re-enabled so I can spend my $50 rebate.

I did a transaction using my prepaid card, and the merchant told me the transaction is suspected, i need assist on this. I connected the issuer bank(metabank) which told me to connect you, however no email address to contact. I need from your side to contact the responsible bank to resolve this transaction and know what is the reason for that issue. Please give me email address to share my card details.

I recently purchased tires from Discount Tire and was unaware that my card had an expiration date of 12/19.
According to the myprepaidcenter.com website, I can contact customer service to have my funds reinstated.
Of course, it is impossible to talk to a customer service agent via the phone menu. I tried every phone menu option.
There is no self service option available on the website.
It is abundantly clear that they make it extremely difficult to contact anyone so that the consumer will just give up.
This company is a sham! I'll also be filing a complaint with the BBB.

I received a $70 gift card as a gift, that had an expiration of 11/19. I understand that there is a fee per month since the card expired. Online I cannot even see the balance now, but online and in person merchants are rejecting the card because of the expiration date. I can not get a live person by calling the phone number and the website will not address this issue at all.

Please, please help. If this card is now worthless even though it is supposed to be $70 this is a terrible way to do business with basically no customer support available.

I received card, registered my card and try to use at participating on line merchant. I keep getting an error message stating the card is not recognized. I called and verified that my card had a $100 dollar value on it. I received my $100 gift card as a part of a rewards program at work . There is no one to talk to when you call the number on the back of the card.

As most people have stated, I have tried to register my reward card through their website and it fails to recognize the card number. I tried calling their call center to try and register there as well but it is all automated with no real option to talk to a representative. They should not be in business if they can't help with a simple issue like this.

My account was locked and with it my virtual giftcard. Without access and no actual customer service to speak of it seems lost. I've followed the directions which say reach out to cardholder services. This is an automated message that doesn't allow you to speak with anyone and doesn't allow you to unlock your account.

I've reached out to Blackhawk and am hoping to hear back.