In short, I was sent a $25 digital card I received through the MyPoints.com website last week. Here is the rundown since that time:
- despite multiple efforts everytime I tried to activate the card it said "there was a probem on our end", so please try again.
- I finally started calling but was told my Pin number isn't accurate even though I was looking directly at the Pin on my email
- I then called back again later and was told the card was active and ready to use yet I had no access to it
- I called back multiple times and was given different versions seemingly every time I called...the card was activated/the card wasn't activated/etc...
- I was told if I registered my account on Myprepaidcenter.com I would be able to see the card...I did that, and no card exists...
- Eventually after multiple calls they opened an investigation
- I called back the next day again and told to keep waiting
- I called back again that night and was told I was sent the replacement card via email and that it was activated...not only do I not have an email with a replacement, I certainly didn't activate one...and if I did, it would show in my account on the website...magically it's not there.
- they opened a second investigation the next day after yet another call...multiple phone calls again getting different version based on who I talk to.
- I called again this morning and was told the second card was sent and activated and there is nothing they can do, but that I should keep waiting. We are now on Day 5 of the intitial email receipt, and still no access to the card or funds.
Desired outcome: Super simple: give me a working digitial card with the funds I have earned.
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Regards
Luis H.
myprepaidcenter.com