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MyPrepaidCenter.com review: Digital Card earned through Mypoints.com 1

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10:13 am EDT
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In short, I was sent a $25 digital card I received through the MyPoints.com website last week. Here is the rundown since that time:

- despite multiple efforts everytime I tried to activate the card it said "there was a probem on our end", so please try again.

- I finally started calling but was told my Pin number isn't accurate even though I was looking directly at the Pin on my email

- I then called back again later and was told the card was active and ready to use yet I had no access to it

- I called back multiple times and was given different versions seemingly every time I called...the card was activated/the card wasn't activated/etc...

- I was told if I registered my account on Myprepaidcenter.com I would be able to see the card...I did that, and no card exists...

- Eventually after multiple calls they opened an investigation

- I called back the next day again and told to keep waiting

- I called back again that night and was told I was sent the replacement card via email and that it was activated...not only do I not have an email with a replacement, I certainly didn't activate one...and if I did, it would show in my account on the website...magically it's not there.

- they opened a second investigation the next day after yet another call...multiple phone calls again getting different version based on who I talk to.

- I called again this morning and was told the second card was sent and activated and there is nothing they can do, but that I should keep waiting. We are now on Day 5 of the intitial email receipt, and still no access to the card or funds.

Desired outcome: Super simple: give me a working digitial card with the funds I have earned.

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Blackhawk Network Holdings
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Sep 28, 2023 1:31 pm EDT

Thank you for contacting myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Luis H.

myprepaidcenter.com