Nedbank
Reviews and Complaints

I deposited R4000 into a Nedbank account that seems to be fraudulent. When I open an account I have to provide all kinds of security from finger prints to proof of everything. How can there be a fraudulent account? Obviously the bank feels a f_^k. Just telling me to get a lawyer and go to the police. As we don't have police in SA...it is a waste of time. Pity that the banks are so unethical to open fraud accounts and not to give a guck if you lose your money. They even refuse to investigate the account that it was put into. Disgusting policy. Shame on the banks. Also don't go to Nedbank in Brackenfell. You wait hours to be serviced. The new SA. F7#ked up.

To start off with, you absolutely have the worst customer service and experience that I have been exposed to.

I have a new cellphone. I tried to install the app on my new phone, only to get a message to call as my primary number does not work anymore. When I called the digital dept they said they can’t change it and I have to go to a branch to change it. And then they can help me load the app on my new cellphone.

So off I go to the branch at Somerset Mall. There I’m put in a queue for an hour and a half. Then I sit with the consultant for three hours in which she sits on the phi with your digital dept. Despite me warning them that they can’t delete the app off my working phone, they insist. So off goes the app. Predictably, that was not the reason and I leave by closing time with no solution and no access to my banking, not on the internet either. The reference number for this day spent at Nedbank and wasting a day in my life is [protected]. I was promised a call back within an hour from a specialist. Needless to say that call never came.

So yesterday morning I phoned the bank. Given a new reference number

[protected]. Promised a call back within the hour by Vernon who the matter was “escalated” to.

Now 24 hours later, and I call again. Lady who answers said I am being transferred to Vernon. I ask why I haven’t been contacted and Vernon now says he only received my problem this morning, and that he has the right to a 24 hour turnaround and so right now there is nothing to do. I am upset - he says he doesn’t like my tone and despite me asking for a reference number he puts the phone down in my ear. So could you kindly now find someone competent to resolve my problem today still please. I have NO ACCESS to banking services.! And yes I’m so irritable at the moment by your useless and unfriendly bank staff

On the 26th of February 2024 we had a very bad hail storm. After the storm with all the rain following, we noticed that our roof was leaking in some areas. Keep in mind, we did maintain the roof and we also applied waterproof rubberizing 2 years ago. So now with leaks after the heavy rains and hail, I log a claim by our insurance. They told us that the claim is rejected because we didn't maintain the roof. So we have been paying them for over 26 years and now they have such stories. Does anyone know how I am going to resolve this issue with them?

I have had thus card for years. I submitted a disibility claim as I was put on permanent disability. My amex credit card was covered. But they advised me I dont have this cover on my credit card. I do not believe this as I had cover on all my cards and now on this specific card where I had another car, I dont have the cover. This is affecting my credit score. I am a disibility pensioner now and this needs to be looked into with a fine tooth comb. I would like copies of all the documents I signed with regards to this card

Nedbank - no support or customer service

While outside of Namibia Nedbank's EFT payments are impossible due to OTP codes service being not operational.

Nedbank does not react to numerous requests sent to solve the problem: managers Denillo Cloete and Bernard Gurirab ignore e-mailed requests. Result is impossibility to make EFT transfers. Nedbank however duly charges hefty "service" fees every month without providing service.

Hi, my personal loan was deducted twice on the 26th of Jan. I phoned and was told that the matter would be resolved in 4-5 working days excluding weekends. I was fine with this. No money reflected that week. I called on the Friday 2 feb’24 again. I was then told that I would receive my money on Tuesday the 6th. Still, nothing. This has put me in a very uncomfortable position. Could I be assisted please.

Regards,

Gaizelee Bruintjies

[protected]

I have claimed from this insurance company when I got involved in an accident. I sent all the documents that they have requested each time I call them. They are not updating me and looks like they are not working on my claim. They said they were going to request for settlement letter from MFC which was confirmed that they never did. claim no: [protected] insurance company:Nedbank insurance

I have been receiving e-mails on an outstanding loan from NDCRS.

I no longer live in SA and have been tying to contact somebody from NDCRS since February this year, but there is no e-mail address and when I try and call the numbers, it never goes through.

I am sick and tired of getting these e-mails with payment options, but they are all SA based and I am not in SA!

Does Nedbank not understand that alot of people leave SA so they need to keep up with times?

I got hold of someone via e-mail at the Nedbank Client Services, who sent me the same number as on the NDCRS e-mails. I responded to ask for an e-mail address, two weeks ago, I am still waiting.

They clearly have e-mail because I get e-mails, but you can't reply on those e-mails.

Even if I wanted to pay, I can't because non of their "easy payment" options apply to me and I can't get hold of anyone to make other arrangements.

I have a bond with Nedbank initial I was going to pay R6009.00 due to inflation I started paying R7300.00 it was up I Paid 7600 it went up I 7900. Nedbank called me requesting home insurance I told them I cancelled it with better sure because I cannot afford. They told me that I must have it if not they are going to deduct it without me agreeing it will be added on my instalment. This month they told me that they have recalculate my bond payment to R8400.00.

They have all the powers to do whatever with my account,I told them I want have the access fee if something happens. I earning 13000.00 b4 they deduct bond how am I going to survive. I rented 4 years sufferings I was happy when they approve my loan flips paid them 50000.00 and my house allowence it goes to them.

Nedbank too cruel ripping the poor of rho poorest.

Each time my bank account goes into overdraft by the smallest amount Nedbank starts charging me for 3 to 5 text messages per day at a cost of R8,50. No actual text is ever received except for the very first one to say the funds are overdrawn and need to be rectified.

I have complained three times now but no refund. No other bank does this. A text of R 8.50 is insanely high especially as it does not get sent. And then to ‘send’ it all day long it just as ridiculous.

A payment was made from Nedbank to Capitec on the 1st October 2023. That money has yet not reflected but it is out of the account. This is not the first time that something like this has occurred where Nedbank is concerned and it was said that there are many issues with the Pay as you use account.

This has no affected so many things as payments are not reflecting.

Please assist with this

My bond was registered with nedbank on 13 october 2020. Nedbank have me R556000 loan. The interest rate was at 7.10%. And my total monthly installment was R4034.50 but now it has increased to R5800 amd I have not skiped even one payment yet the statements they send shows that I still owe R541 000. I need clarity on this. I hardly get someone whi is able to explain this from nedbank home loan department but to me it does not make sense that I have paid only R11 000

I need assistance obtaining a paid-up letter for my credit card. I contacted the company last week, and they assured me it would be sent by Friday. However, my attempts to reach them again today have led me to various representatives. I'm in urgent need of this letter as they need it to process my home loan application. your service is failing me.

my details:

Nontobeko Nellah Mahlalela

mtembu.[protected]@gmail.com

Thank you

Regards

Nontobeko

[protected]

To Whom It May Concern

I have been trying to reach an agreement with the below ladies regarding my Nedbank HomeLoan which is in arrears. It has been 3 months since I email them to find an amicable resolution. The 2 email addresses below are the ladies who i have been dealing with. there has been no urgency in trying to assist and no alternate arranges advised. it has been 2 months since I last received communication from them.

[protected]@nedbank.co.za

[protected]@nedbank.co.za