Nedbank
Reviews and Complaints

I provided Nedbank with all the required information for a business loan on the 25 of June 2019 one month later nobody can give me an answer with regards to the application. How is it possible that this process can take one month? Everyone I speak to refer to CREDIT. It is as is credit is not a person but some black hole where everything goes into but nothing comes out. It appears as if the thing "credit" does not have to consider customer relations or service and is answerable to nobody

Graeme Johnston [protected]

Nedbank will not approve credit facilities despite clearing up confusion and motivation from my branch. Approved for a Platinum bundle which comes with all credit facilities such as Credit card etc within the montly charges but have not been granted these facilities. All efforts have being in vane. All evidence was submitted and motivation from branch managers did not help...
Pranil Hurbans
[protected]
[protected]

My name is Mokgere Esther Pitsi. I am a loyal customer to Nedbank, I have been with the bank from 1992 and introduced my family as well. I am very disappointed and unsatisfied with Nedbank's service. I withdrew money from a terminal in Vivo on the 23rd of May 2019, The ATM machine shut down before dispensing the cash and the slip, but the amount was deducted from my account. I visited my branch to submit a query twice. It has been over a month, I have made over 10 phone calls to Nedbank call Centre to require the money back. I have been transferred from agent to agent with promises to escalate the matter and note it's urgency. They always promise to call back but they never do. I have also contacted the Complaint Centre hoping that they will help, but I haven't received feedback. Nedbank promises "world class service" but I haven't experienced it in this matter. I request that they refund my money back into my account, including the funds I've consumed in calling them

I received a call on 23/10/18 about a R2000.00 being drawn from my account. I immediately closed the account. I lodge an coplaint with Nedbank's Fraud Dept. Riaan Pattenson([protected]) handled the case. He said my pin was compromised. The Ombudsman said the exact same thing. [protected]@obssa.co.za Ref: 18/11:0338, Ref: M960/16C nosipho@osti.co.za . I have a police case number too (CAS 209/11/2018). Sergeant Nkwenkwezi- steenberg Police Station. The police investigation is not going well. Nedbank informed the sergeant that they have no internal cameras at the ATM's( Standard Bank and Capitec) . They said the alert was send to notify me of R2000.00 withdrawel because I stipulated an alert for that amount. They have not provided me with the evidence thereof. I have never used the Credit Card ever before the Fraud. The amount is R7000 and has increased to nearly R10 000.00 because I have not made a payment towards it.

I dont know how to contest this case as I just have to accept that "they" say my pin was compromised. I was not negligent with my pin and dont know how to prove it.

Please help me as I cant afford to pay for money I did not spend. don't make dept. I only took out the Credit Card because I was going on holiday and wanted it just incase I needed it.

Good day, our employee Muiken Edward Baduza, ID [protected] brought us his employer, D O Motors Service Station in Boksburg a Nedbank Tsakane stamped document advising us of the change in banking details. On 21 June 2019 we have effected the payment of his weekly wage successfully. On Saturday 22 June 2019 at approximately 11:00 I have received a call from Mr Baduza, being at the bank at the time to advise that the account that the bank confirmed is in fact not a legit bank account number. How on earth can this happen. I have informed Nedbank Tsakane that I will check the transfer etc as I immediately doubted myself that it could have been my error. Upon checking our transfer went through to the account confirmed by letter from Nedbank. I have contacted the bank on Monday 24 June 2019 to confirm that what we have done was correct. Kero Moremi the branch manager at Nedbank Tsakane advised that we must await 48 hours for the money to return to our account. Today, Thursday 27 June 2019 the money has still not returned to our bank. I have contacted Kero again who advised me that they will have an answer by close of business today. This is totally unacceptable, punishing this poor man as this is the fault of Nedbank and now giving all sorts of stories blaming our poor employee resulting in having no money. I find it totally shocking of the service receive from Nedbank and I will also log a complaint at Hello Peter to make public aware of the service. Regards Amanda Odendaal D O Motors [protected]

There are two R99.99 debit orders that have been going off my account since 2017 which is fraud. Descriptions are SR DIRECT [protected] SAGEPAY R99.99 and SCB -ZFUNERALZF4550 -99.99. I have logged this dispute with my private banker Tsakani Muthombeni email address TsakaniM@Nedbank.co.za cell phone number 071 440 0889 in December and January. I have completed the dispute debit order forms as requested. I always must follow up with them, their reply we will investigate and get back to you, which never happens.
I had to phone professional banking call centre myself and stop the debit orders. Then Nedbank charges me R60.00 x 2 as a stop payment charge. Why am I paying a stop fee for something that is fraud on my account?
I phoned the Nedbank professional banking call centre today 25.04.19 they have checked their system there is nothing logged under my ID number. The private bankers are so quick to take your money and sign you up. The after service is shocking from Nedbank.
I have been banking with them for the past 20. Since I have signed over to private banking I have had shocking service.

Valerie

My call to you

I am a nedbank savings account customer. I am a very unhappy one at that. I come from a family who have always banked with this bank... Even as private wealth clients. But because I am no big fish they think it can be dealt with at leisire or that they can treat me with less importance.

Here are the facts...
1. Over 5 yrs ive visited numerous branches complaining about this and heard a million excuses.
2. Ive called in dozens of times.
3. I keep getting told I have 2 profiles.. I correct it and months later im back where I was.
4. I keep getting thrown out of cellphone banking.
5. My bank fees are ludacris and when I ask im told its my fault re atms etc which is rubbish.
6. After receiving an sms from nedbank saying I have spent r2800 in fess in 2018 I lost my cool and called in to demand answers.
7. I am finally told I have a business account linked to my profile which is the reason for the charges

An employee silindile ncobo who emailed the manager and I straight after our phone conversation told me outright that ive been incorrectly charged for a business account not disconnected from my profile 10 yrs ago. And I would be reimbursed those fees. I have the right by law to request you pull the tape of that call to hear her taking responsibility and apologising on nedbanks behalf. Yet valerie denied me that right when I asked her. She asked me why I have waited so long to query this? How dare she! The bank has stolen from me for how long I have no idea and she puts the onus on me?

Ive asked that she clarify by close of business today what is happening on this matter. I know how banks operate... Pull the account records... Sort the fees into accurate and inaccurate... And refund me the accumulated total of what they took from me. Simple... As I said i'm a single self employed mom and this money is survival to me.

Ive been told nedbank will fight me.. Drag it out... Well lets see. I have a free attorney ready to pounce on this matter and I will go to the press and ombudsman without hesitation if they continue to bully me and take thwir time.

I'm a brand new client. I was given a profile no and a pin to register for online banking. But I cannot register as the system keep asking me for a password. I've spoken to two consultants who confirmed that I only need a profile no and pin and thereafter create a password. Very poor online banking services compared to my previous bank. I think I need to go back to my previous bank. I thought they were bad but I didn't realise there's worse out there. The grass isn't always greener on the other side.

Good Morning,

I hope you all are doing well,

I am very disappointed on the poor level of customer service received from Nedbank from December 2018 to present. I paid up my loan account and asked for the account to be closed and also asked for a paid up letter. the contact centre agent advised me I will have my letter within 48 hours, to date I have visited the Branch several times in Scortbugh and Musgrave. I still do not have my paid up letter.

I ordered a new debit card at the Musgrave branch, it been three weeks, I still have not been given my card. I was told I would receive and SMS to come and collect. nothing came through.

My credit card does not work. It was blocked by Nedbank because of fraud suspicion. I was advised to go to the branch for pin change, I did. I was only able to make one Withdrawal and thereafter could not do anything, I hardly have time to go spend at the Branch. Contact Centre and the app guys are no helping. I now have to always transfer money on my app for Send i-mali to myself or mobile money.. this is frustrating and honestly, I am thinking of changing the bank.

Regards
RM Mpisane

Firstly the doors were not open on time and there was a queue already, they opened at 9:04 to be precise. We went in and I was number three in the teller queue, only two tellers were working at that time there is about 10 or more people behind me. There was no sense of urgency at all amongst the consultants, when it was my turn the teller was not giving us his full attention and was busy counting cash. Not even a greeting from his side, he called another lady who is also a consultant and asked her to assist us and she told him we will have to wait since she still has two clients waiting and then we wew just told to wait aside. This teller stepped away from his workstation and left the queue as is and went to the back. We are still waiting since 9:15 with only one teller on service.

I have been a nedbank.client since 2011
Every year around this time, i notice that some companies debit money from my account without my permission firstly 291 rands was taken and now on the 27th there is a sendimali transaction of 1941 rands also that went out from my account but my limint for sendimali is 1000 rands .im leaving this bank cause its full of crooks ☹

Nedbank does it self no favours by not having an email service at the Call Centre that can be used internally to distribute client requests to relevant departments. .
I have spent 40 minutes interacting with 8 different operators at your Call Centre or Departments . At the beginning I was simply seeking a contact name, phone number or email address of a specialist or manager of the internet banking area. I had some ideas to share with a systems analyst or product designer. After 40 minutes of frustration and lack of assistance from the various persons, I laid a complaint at that dept operator. My wish to assist Nedbank had now become a major complaint.
The Call Centre is filled with incompetent or ill trained operators many of whom have difficulty speaking clearly in my language, and or unable to understand my voice or terminology. they may well be very competent and clear in another of our eleven official languages.
I only wish to be given an opportunity to send my ideas to a competent person who can communicate with me on the subjects. But there is no method of communicating with Nedbank via an email system, or even a voice recording service. At one point this afternoon I was so frustrated I intended to cancel my investments and accounts with Nedbank. However I am unlikely to do that if I receive some communication from a senior person at Nedbank.
Gerry Wood Hout Bay

.

I settled the account in March 2017.
The bank want letter of bond cancellation and insurance before they can release the title deed.
My ex- wife refused to sign those papers till i approach the court to compel her to do that.
I submitted those documents on 19th of last month, still the bank does not release the title deed.
They say they want the policy number of the insurance company, they never issue me with insurance documents when i applied for that, what surprises me is that their statements reflect debit of R432.00, even now they are still debiting that money from the R4000 they were supposed to refund, but they don't know the insurance policy and company name but the money is debited by the bank.
I want the bank to release my title deed as i don't owe them, also to refund whatever money from R4000 which is still there,
Homeloan acc. [protected]
Ref no: [protected]
Contact: [protected]
Regards
Mr H Kobue
I request feedback.

I am attempting to settle my credit card in full. Investec are settling the card from the proceeds of the sale of my property. They require a settlement letter. I phoned and requested a letter on Tuesday 13 November 2018. I was promised the letter within 24 hours. I phoned again on Thursday 15/11 and again on 16/11. I still have not received the letter.

I had an amount of R99 debited from my Nedbank account without my consent so I contacted the call center who then traced the company and sent me their details. I was advised that a stop order to prevent this illegal debit will cost me R55 per month and can only be put in place for 3 months. So I would need to pay and remember to keep updating this to prevent my money being illegally taken. After being transferred many times and being told to send them an e-mail with all the details, I received a reply from Liezel Scheepers saying "Please be advised that we do not deal with debit order dispute. Please visit your nearest Nedbank branch to assist you with the debit order dispute." I also asked if they would report this company (UMVUZO PAYMENT SOLUTIONS - tel [protected]) to Standard bank to investigate and hopefully freeze the account, but got no reply from her. I find it very upsetting that nobody will take the information or complaint over the phone or on e-mail and investigate and stop what appears to be fraudulent scam. What happened to protecting your customers and customer service? Totally unacceptable and most disappointing experience.

Im so disappointed in the horrible and inhumane service we are receiving from Nedbank, can they put themselves in our shoes to feel what we are going through when they give us this bitter service. We applied and got approved for a building loan from Nedbank in 2015, right from the beginning we have been sent from pillar to post with no clear directtion and requirements. The building of my house started in 2015 and to date my house is not complete. Initially we had challenges from the building contractor and when we approached Nedbank on how they can assist they told us they dont get involved as they just the financier. We had to spent money to get lawyers to get the contract terminated with the with previous builder in 2017. In June 2018 Nedbank indicated what the way forward as our loan is due for lapsing, we approached Nedbank with the new contractor which they approved. The new contractor was only to do the finishing of the house as the previous contractor had already built the house and is taking full liability for the structure. The finishing included painting and cupboards. The new contractor finished 90% and could not fit all the cupboards and we approached the bank with the contractor invoice to be paid on in August. To date we are being sent from one person to the next with no assistance. On the 11 October we sent an email to ********** and they sent us the required documents which made available, we have made available on time when requested any documents they require and every time there is something new. The required documents were sent to Snayers, S. (Shafiek); Maqwele, L. (Lindile) at Nedbank. On the 12 October we got an email from Diego Olivier Senior Administrator Building loans with further requirements which we sent. We emailed Diego our complain about the treatment and he did not bother to respond and sent a one line email for us to sign the documents. We sent the signed documents and we never received any further correspondence from him. We visited the North Cape mall branch for assistance and we were told they dont have a branch manager, all building loans are done centrally in Johannesburg we must call them. We have been calling Nedbank and our file being sent from one person to the next. I call on 15 and was told they will call me at 14:00 which they never did. We are now helpless. We sent a complain to Nedbank complains department which also did not bother to respond. We have proof of all the correspondence and the many people that call us and promise to call back and never do. Are that not important to be treated like this. I have to state that during this time we have been paying for the loan monthly installment without missing a single month, at the same time paying for lawyers and another accommodation. No one bothers to call us for feedback, we are calling daily and have exhausted our phone bills for Nedbank on such an important matter to us and definitely not to them. Can they tell us what they would have done after such pain for three years and no help?, and they happy to deduct monthly installments, is that whats important to them. What is the function of the complains department if they dont have the decency to at least respond and inform us on what to do. What is the role of the consultants who have been assisting us by giving us false promises. How tiring it is to always deal with different consultants and always have to state your case from scratch and they all have different requirements, are they even qualified for what they claim they are doing?

Nedbank legal services withdraw all my money from my account. Resulting from this I lost my job. I admit I have not been making regular payments on my account. This came about because I was unemployed half of this year. I did at various stages explain my situation to them, also that I was in the process of selling my home. I am a single parent with 2 disabled daughters. At the end of August all my money was drawn out of my current account and put on my credit card. This left me with not 1c to travel to work and buy food. Today I sit without a job ad I got fired for not going to work for 2 days without a doctors certificate. I have no money to feed myself and my 2 daughter's who need to eat in order to take medication. I feel this is inhuman. Why was I not emailed to tell Me this was going to happen. I would have made a definite arrangement explaining not to withdraw all my money. I have now become suicidal to say the least. My name is Bonita Thorne. I'd [protected]. Please get back to me asap, otherwise I'm going to put this on Facebook. Thankyou.

Hi,

I took a loan with nedbank, was unable to pay till my account was handed over to the attorneys, the attorneys then gave me a settlement which I then paid in July,

We are now in September but my name is still not removed from ITC, the attorneys sent Nedbank this letter to show that that I have paid and my name needs to be removed but to this day I am still battling with nedbank

Kindly pls assist me with this matter at this stage I do not know what else to do

My cellphone number is [protected]

Thank u, I have attached the aid up letter.

I am a Nedbank Account Holder. I normally do all my banking transactions at Bedford Centre and find their service quiet prompt and efficient.
However, on Tuesday the 4th Sept 2018, I was in the vicinity of Killarney Mall and decided to do some banking at Nedbank in Killarney.
I walked and got a ticket which clearly indicated I arrive at 12.29. I waited for assistance until 12.40 and noted that there was only one teller. All the other clients sitting down started complaining that they were waiting for a long time as well.
I immediately alerted a Nedbank employee to this and asked who is the Manager. She pointed out to a male employee who was seated in counter 19. I asked for her to call him to us and to explain about the delay. It was pathethic that he did not crae to come up to the clients.
An employee by the name of Cathy at Nedbank Killarney Mall cam eto me and I asked her what the delay is and why did the Manager not come through to the clients . Cathy advsied that he is not the Manager and that the Bank Manager has left the Bank of the previous Friday. I am amazed that firstly the service was already so pathethic and more over the employee who pointed out the so called manager was not even aware that he was not the Manager.
Cathy then took me to the so called Manager who indicated that he had only arrived at that time, which was nit the truth as he was already seated in teh cubicle when I started the complain.

I was then told that they had to bring staff back from their lunch to top up on teller service. This is not proper planning as during lunch hours most bank clients visist the bank Why was there only one teller availabe at that peak hour. I was then told that some staff was in the toilet.
It was the most unacceptable and unprofessional banking experience that we cleints were given. After complaining I eventually had a teller placed at cubicle 8 who only then assisted me at 12.50. This is really sad that the more we speak about Banks enhancing and going Digital the worse is the service going - espicially at Nedbank Killaerney.
Bad experience and will never recommend clients tp Nedbank Killarnery.

I went to open bank acoiunt today, 30 August 2018 at Nedbank Preller Square branch, what i experienced there was shocking. Some white customersdo not want to be assisted by black workers, not that i havve a problem with that as one would like to be assisted by a person you feel comfortable with but the attitude that they give workers its highly unacceptable and i believe management there isnt doing enough to protect these employees. In fact they are condoning it. These whites goes as far as using vulgar words to these workers for just asking"how may i assist you". The one employee even indicated that a k** word was said to her the past week. Its really appauling to find this kind of behaviour this day in this age. To top it further, the supervisor came over the table where i was assisted to provide an authorisation, when she came over, she assisted without greeting a client but on the other side where there was a white person she was very polite and greeted the white client. Believe you me i got the best service from the person asssiting me but the atmosphere that i experienced in that bank, it made me wonder if i really want to move my business there. I went there with the intention but when i get out of the bank, the brand i have of the bank is totally different from what i always see on the advertisement.

If this is how we get treated in this bank, i regret ever setting my foot in that bank