Office Depot
Reviews and Complaints

I ordered a tv on June 27, 2020 with it said to be arriving on July 9, 2020. Mind you, when I ordered it said it was in stock. I checked up on my order about a week later, closer to the delivery date, it stated it was still processing. So i contacted customer service, and they guaranteed me that it would be in by 5pm on July 9th. July 9th came and nothing was delivered. After going back and forth with customer service, customer resolution, and the virtual warehouse and getting run around after run around, I was told it would be back in stock on July 24, 2020 and that I would receive it would ship out the following Monday, July 27. Today is July 27, 2020, and Have received an email that stated it would be in stock on August 5, 2020. Now I have to wait longer ? This is not acceptable at all.

ACCT #[protected] / Encompass Medical Group - Northland
Order Numbers: [protected]-001 P; [protected]-001 P; [protected]-001 C; [protected]-001 C; [protected]-001 C

The delivery driver for above deliveries has been physically and verbally aggressive and threatening to our staff! I have called office depot customer service and instructed to file complaint online. This needs addressed asap! I am requesting a different delivery driver for our office! We have never had an issue with any other driver and have been happy with our service until now! Until this issue is resolved, I will have to order from alternate companies because of the aggressive behavior of the delivery driver! I am unable to communicate his name because of the above - he refused each time during his aggressive behavior! Thank you.

Shredder was given to me as a gift, bought 1/4/2020, received 1/9/2020. Used twice and on 1/20/2020 didnot work when tried to turn on, call the number the booklet told us to do, emailed receipt to Teresa 1/22/2020, told I would receive information about shipment in 5 to7 business days, 2/9/2020 emailed her that I had heard notthing. She emailed back that it was out of stock and would be end of March . I contacted her 3/17, and again on 4/7, on 4/8 she responded that the item would be 12 more weeks. I called the store and they have the item in stock. Why can't they send it from the store? I know this is a bad time for the world but my daughter still spent $ 200 to give me a gift. The company can fix this with a store exchange. I think when we are being told to change everything we do the store should also work with this. Never shop here again, and I have purchased 2, yes 2, computers and a printer from you in the last 2 years.

I went to 3 Florida Office Depots yesterday.
There were employees coughing and i believe sick in each one.

With this virus going on, shouldn't there be more precautions for customers?
Employees said they had no gloves, masks, wipes, or sanitizer and that they are constantly handling dirty cash!

WHAT!

And now I'm sick too?

No one answers phone/ all I get is

Officedepot.com - taking care of business. Office supplies, furniture, technology & more!
We're sorry. We are unable to process your last request.
Rest assured we are working diligently to resolve this issue. If you would like to place an order by phone or speak with one of our customer service representatives please contact us:

Call 1-800-go-depot

Reference number: 18.370f2417.[protected].2e972cda
Copyright © 2012 by office depot, inc. All rights reserved.

The rewards system is such a scam! I had not received my rewards for a year, and when I contacted customer service they promised to apply them to my account. They never did.

I also participated in their ink cartridge recycling plan which promised $2 in rewards for each cartridge turned in. What their sales associates don't tell you is that you ONLY get the rewards if you spend $10 in the store that month.

They have given me the run-around too much to continue looking the other way. No wonder they are closing stores left and right. I'll take my business to Amazon where the prices are cheaper anyway.

Good riddance!

We are a non- profit business who spends $1000's of dollars with Office Depot.
We have 9 accounts all with separate tax ID's.

We were told we were caught up on all accounts, then all of our accounts were put on HOLD, we inquired about it when we were unable to process orders and were told that we did have past due invoices on 2 accounts after all, frustrated after we were told our accounts were in good standing, we immediately sent payments for all past due invoices that were sent to us at that time. We were told to scan the checks to them and this will release our accounts. Then that never happened. We were then told...oh no we have to have the checks in hand. We had already mailed the checks, it took them 2 weeks to process the checks and our accounts remained on hold, numerous emails, calls to numerous people have gotten us nowhere. Each person tells us something different. We have been told that our checks never cleared yet when we provided the cleared check info that story changed quickly. Then we were told they cleared but we still owed $67.00 and were then sent to another dept. That dept said that we did not owe $67.00 but we had a credit for that amount. I asked why are all of our accounts on hold when you owe us money? For over 3 weeks now we have gone back and forth and been told different stories by different employees. We are beyond frustrated with Office Depot because this is beyond ridiculous for a large company to be so unorganized and game playing. I do not recommend Office Depot.

l Bought all cartridges for an office jet pro 6978. approximately $100 dollars worth of ink. This is the 1st ink change for this printer which also was bought at office depot. Black ink cartridge is defective and will not print. Local store only offered to recycle it. For all the electronics and furniture I have bought from this store, it was like a slap in the face. Since office depot cant stand behind their products, I will just get my supplies elsewhere or online. Ordered new ink cartridge from HP since my son needs it to do his school work.

My name is Angela and I do all the ordering for our business and spend a lot of money weekly. I ordered an item, that was advertised on their web site. The item is a desktop bar code reader item number 277483. I ordered 3 of them for the advertised price of $20.99 each. The following day they sent me 3 cables and not the bar code reader. I then called them and complained and they reorder the Item I requested. The next day Again, I received the same 3 cables. I called and spoke to a manager and he assured me that I would receive the Item I ordered. He said there was a mistake on the web with two items having the same item number. He gave me a item number 640432. As of today, I call the manager daily and still have not received my items. I am frustrated and upset with their customer service.

i went in to have something fax. was told that i could e mail what i wanted faxed. it was pictures i had printed out at store.to be faxed.
I WAS NOT told that any pictures that you fax weather colored or black and white WOULD NOT SHOW UP CLEAR. when i went back and asked what happen i was told that he did what i asked with is true he faxed them.
what he didnt do was explain to me that faxing pictures would not look the same as what i paid to get fax nor did he say that it was a nother way i could have done this untill i went back to the store to fine out what happened.
i called and talk to a manger and she didnt want to help me just explain that he did what i ask so i hung up .
i am very disapointed in the way i was treated no one tried to compomise me on the 14 someything dollars i spent listing to your employe