Office Depot
Reviews and Complaints

At noon, today, Saturday, August 10, 2019, my husband and I went to OFFICE DEPOT to have papers printed for our small business.

We were second in line. An associate was finishing up with a customer and moved him to another register leaving us in line with no associate to serve us. I see an associate of OD finishing up helping with a customer on the floor, he stood around, perhaps on his hand held (across the counter from the line) a young caucasian lady stood in line behind us and TIM, the associate not doing anything walked to her & asked the last customer in line if he could help her. She replied, OH, yes, I just came in to pick up my order, he replied, I can help you. He walked behind the counter and proceeded to leave those of us in the front of the line to continue to wait.
We all entered this facility for a service. We were treated unfairly. Dare I say, those in line were treated with discrimination? Tim made the decision to work the back of the line first, because THATS where the caucasian lady was. Yes, we all spoke up. Tim's response was "shes just here to pick up something printed" Well, we are all here in line for longer than ten minutes for the same service, just to pick up our prints.
The lady totally understood our points. It seemed like Tim was more concerned with her timing then that of others.
Yes, he then left her, helped the older gentleman first, had an associate serve us at another register, and proceeded to comp our prints.
I'm 100% certain this is not the core values of your company. If it is, I will pass on ever returning.
I am bothered by leaving this complaint in this day and age, however, RACISM is still alive and lives within your company.

I purchased a brand new printer at office Max, when I opened the box it was a different printer than on the box, I called immediately upon my discovery & manager Robin, is telling me to call HP instead of just exchanging my printer for the correct one! I shop at this store on a regular basic and am VERY VERY DISTURBED WITH HOW THIS HAS BEEN HANDLED! I refuse to make any large or important purchases after dealing with this! My company is gonna suffer because of this! I'm going out to purchase another printer elsewhere until this is resolved! This is unexceptionable!

David, the manager at the store and the person handling tech services, did not complete the requested service for a laptop of an elderly man I am helping and David is the only person in the store authorized to issue a refund of this service. Kind of an inherent conflict of interest and very unethical. This service was completed in June, 2019.

David was asked to clear out all of the old files on the computer except for the pictures. Instead, he deleted the pictures and left all of the old files. David claimed he backed everything up as requested but this was not requested. David claimed he ran a repair on the computer because it was running slowly. I assessed the computer and updates history indicates that the last time updates were run was 2017.

I spoke to David about this and he refuses to issue a refund, saying he did what was asked.

Friday i went into the store to order a hp laserjet pro M501dn but are not sold in stores.
i got it and paid for next day air shipping. Monday comes around and it was not received. so Tuesday i call and they say all they can do is request a call back from the resolutions dept. within 4 hrs. 4hrs rolls around and no call so i call back and then he says he can submit another request but thats all. its Wednesday now and i still have not received a call and it still has not been shipped and nobody can give me an answer to why it hasn't been shipped or give me a contact to find out myself. seemed like there was nothing else to do but cancel the orders and order off amazon.

it is kind of ridiculous that these reps don't have the right tools to help customers out more. all the reps were very nice but this is how you lose customers.

I dropped off a package at the store in March 2019 and it is lost . The agent taped on the label since they were out of proper packaging and I would like someone to fix this issue . I also called the 'customer service
number I was given by the store manager and it apparently is only for online orders so much for actually getting any help to resolve any customer service issues.
I seriously hope someone actually gets this issue resolved .

As a valued Rewards Customer for the past decade and a public school teacher, I have always had positive shopping experiences with Office Max/Depot.

When the Westgate San Jose branch closed, I went to the Sunnyvale store. Now I go tot the Los Gatos CA store.

Please note that I was not able to use the following Coupon Code [protected] for receiving a free gift if I spend $75. I was very disappointed. Is denying a teacher a freebie really necessary and did I misread the fine print?

The 3 piece organizer was a nice gift to use in my classroom. The scratch off coupon came via email to me and as a teacher and long term Rewards Member, I value the sales and freebies at Office Depot.

After reading the terms listed on the coupon, my new $119 desk clearly qualified for the promotion.

Please note that the staff was unaware of the promotion which ends July 27, 2019.

If a promotion is going, all staff members need to know. I should receive the free gift.

My sales receipt is available if you log into my Rewards account. I do not have a scanner to send it to you.

Again, this is a disappointment that I hope can be corrected. Thank you.

Judy Levy
1078 Kelly Drive
San Jose CA 95129
[protected]

Rewards Number [protected]

I have sent opt out requests to mailoptout@officedepot.com since April of 2018 to make the repeat solicitation mailings stop at our business.
Though I receive the confirmation email that our business address has been removed, you continue to send the exact same piece of junk mail to the same non employee to this date. No idea who this person is, and again, we want no solication mailings of any kind anyway. I am seeking to confirm who in corporate to speak with to make this stop immediately.

Mailing:

SUKH CHUGH
OR CURRENT OCCUPANT
SOUTHLAND INDUSTRIES
13150 MID ATLANTIC BLVD
LAUREL MD [protected]

I received some coupons in the mail; only one interested me: 50% off on bathroom tissue, excluding Charmin and Bounty. When I attempted to redeem the coupon in an Office Depot store, the only tissue available was Charmin. Today, a few hours before the coupon expires, I attempted to redeem it for a case of Cottonelle bathroom tissue online, but was provided with no place to enter the coupon code. When I spoke by live chat with Mandy Gruber, she explained that the coupon was invalid, but did not explain why. Then she offered me a coupon code to purchase the tissue at 20% off, which would be more than I am currently paying for bathroom tissue. This coupon appears to be a scam. Why is it invalid for the purchase I attempted to make, and why was this information not available to Mandy?

I purchased Square Trade 2-Year Printer Protection Plan with my printer on 10/04/2017. In April of this year I kept getting Error Code 59F0 and was instructed to turn the printer off and back on. I checked this problem on the internet and found many complaints about this problem. I filed a claim with Square Trade and sent them the required documents. I received a response from them and was informed that I had 3 options. One of the options was that they would send me a check for $379.00 and that it was not necessary to return the printer. I chose that option and was informed they would be mailing a check in approximately 5 days from May 29, 2019. Relying on this information, I purchased a new HP Color Laser Printer $399.99. Today, since the check had not been received, I followed up with Square Trade and was informed that they had no record of their commitment to pay $379.00 and that I had to call their technicians when the old printer was on line.
The reason for this complaint is for you to stop selling this Warranty to business customers, since it is absolutely worthless. I can not be without a printer for an hour and certainly not for more than 2 weeks.

December 8, 2018 I purchased ink cartridges for my fax machine from the lakewood co store. They kept my credit card # on file and entered me into a "subscription" to ship me products every 6 months and charged my credit card. They should not be holding on to a customers credit card info and sending them product. Now I have to make a trip back to the store to return product I never ordered.
What kind of service is this?
Betty clark

I'm writing this letter to advice you that the office depot in deerfield, florida and your headquarters department is very unprofessional. I returned a printer 3 months ago and because my credit card was replaced your office coulndt honor the refund to my account. My bank spoke to a angel c. Sabio from your billing department who continue to tell us that the refund was processed after numerous time my bank told her that the refund was taking back from office depot on april 5th because they coulnd't locate my account. She finally decided to write a letter to the office in deerfield requesting a refund check which i still have not received. Every time i call the office depot in deerfield they direct me to headquaters and know one can help me with my refund of $192. Im ready to take legal actions im very dissaponted in the way this has been handled even after you have received your printer and no one can give me a answer.
Thank you christine rodriguez [protected]

I had a office depot account for several years. Bought multiple items over the years and use the office depot credit card routinely.
Was old school and had statements sent to my house. I would pay of the card account with a check and mail it to the payment center. Did that for many years. Then sometime in late 2018 the account was changed to an online billing process. No idea how that was changed. I bought a couple packs of computer paper for the local Office Depot store. Assumed a hard copy statement would arrive at my house and I would just send the payment via the mail. About 4 months past and noticed my credit score took a dive. Somewhat alarmed I dug into the cause. Finally I found I had a seriously delinquent account of file. Digging more it revealed it was from Office Depot for a charge of about $10 that was sent to collection. About the same time I bought the paper packs I had my phone number changed while trying to bundle some TV/phone products. I have call the credit report folks and explained the issue. They have dealt with the issue of the account. Needless to say the account has been closed. However the information that the account was sent to collection remains on record dinging the account. Office depot stated they could do nothing about it. So it will drop off in 7 years. Great. I asked them when the account was not paid ($10) on time and my account history was that it had always been paid on time before without fail that it did not seem unusual. Office Depot stated that they probably tried to call me but if phone number had been changed they would not be able to contact me. I asked them if a letter (Old style information mode) would have been an alternative communication process since that was the way I had my account set up previously. They stated no... once in an electronic form phone call or E mail was the only way they could communicate. Seems to me somebody with a brain in the Office Depot Credit department could have figured this was an outlier situation and not send the account to collection and damaging the credit rating of a customer. I will live through this but am still frustrated that this happened and will live on the credit report for 7 years. To date I only have 6 more years to wait for it to drop off. I am now a new Staples customer.

My car was at a parking lot at South Gate, CA in a Mc Donald's restaurant when suddenly a vehicle from you guy Office Depot parked not right. I told the person to move his vehicle away and he told me that to make a reverse. This person didn't suppose to say that. Please investigate this problem as soon as possible. My telephone is [protected] ask for Ruben.

I visited on Sunday, April 28 2019 at 12:30 pm.
I wish there was negative stars at this location. (Colma Store)

I wanted to pick up my online copies. I paid $17.00 for them online. I went to the Colma store to pickup my order
The guy who works at the Copy Center doesn't care about customers. It's more like if you have a question, you are an annoyance. Office Depot why do you hire jerks? It's beyond me that this guy doesn't even belong in retail.

He made no effort to find those copy orders.

He told me to resubmit the online print job and then what? Pay another $17.00?

The store signs on Carlisle PA store have been partially burnt out for at least 5 years. Half of the letter don't light up on one side and the remaining letters don't light up on the other. I have been calling customer service for two years and nothing happens. Also spoke to the store manager who said they complain to "corporate" about the sign but they don't do anything. If you are not interested in maintaining your store then maybe you should close it ... we do have Dunder Mifflin in PA.

I have been sending my paquege from that store I have one paquege that has been missing when I asked about it she responded with an attitude an said that she's not going to receive my paquege I was rude to her or anyone else all started when I didn't know that it was a charge for the label nobody has ever told me that was a charge which I didn't mind paying for all I said I didn't know that