Opodo
Reviews and Complaints

I've booked a set of four flights via Opodo's app. Throughout the booking process it consistently states that 'not to worry you can add baggage through manage m booking once confirmation is complete'. I obviously believed this to be a true and accurate statement. I have since found out that this is incorrect, via 2 hours online with bots and customer advisors, three phone calls to customer services lasting in total 2 hrs.

Firstly during this call they Sonia that this couldn't be done until the online check-in (24 hours prior to departure). I explained numerous times that this isn't as sold on their app but they simply blame the airline. I've explained that my contract if with them an I expect them to honour their statement and arrange for my baggage to be added. I used a travel agent website so I wouldn't have to be dealing with separate airlines and have additional stress.

During this call (made 08/07/[protected]@approx 173:05 hours) that finally they could resolve it and add the baggage. All they would require is a fee of £111. I was happy to pay as I believed that this would resolve the issue and calm my anxiety. They have then taken the money and then advised that they cant do it and that it will take between 3-5 working days for the money to be refunded!

I am clearly very unhappy with the option and service provided so I asked to speak to a supervisor. During this 2nd call Geedika advises that the only way to solve this issue is to cancel and reissue my tickets with additional costs of £150! I asked how I can make formal complaints and was simply told complain to Opodo.

I then am transferred to an alleged further supervisor Cekesh who would not answer any questions and proceeded to have a conversation with a colleague in a different language. When I advised him that this was unacceptable the pretended that he couldn't hear me and hung up.

At this stage I don't even think my complaint is simply about baggage, its now also about the disrespectful way I have been treated

The flight advertised as KLM for both legs. The 1st leg however was another airline (Transavia Airlines). Only after purchase did you say that, because the 1st leg was a separate airline and that I'd have to go to baggage collection, wait for my baggage to appear and collect it, go out through security and redrop luggage, then go back through passport control and security, get across the airport and catch the 2nd flight. All this in 40 mins. This would simply not be possible in the available time so I cancelled flight. The flight inc fees cost 1,382.44 euros. You have offered me only 783.33 euros refund (57% of the costs, not 80%). I had the 'Cancel for any reason guarantee' which offers 80% of flight costs. However, you have also deducted the Opodo fees from the refund which I don't think this is appropriate in this instance considering you misrepresented the flight by stating it was KLM for the full travel from Larnaca to Leeds (both legs) not 'multiple airlines' as you did on the other flights identified in the flight search. KLM flights for both legs would have automatically transferred our luggage without the need to collect it and redrop it. It would therefore have been possible to connect with the 2nd leg of the journey from Amsterdam to Leeds Bradford in the 40mins between flights.

I accept that the 20% excess fee is deducted as that was in the Guarantee, but the Opodo fee is certainly excessive bearing in mind that the flight was misrepresented

Hi,

I booked an air ticket for my son via Opodo with Wizz Air April 2022. My son is 13, Opodo registered him as an adult. At the check-in desk he was denied boarding as Wizz Air classified him as a child (they had his date of birth). Opodo booked him wrongly and misled us. We have not been granted a refund as Opido say we should have checked Wizz Air age rules-but Opodo's website gave false information. What can we do? We want compensation for new flights, enforced night at hotel and taxi costs.

Hello

I am very upset and confused to find a £59.99 charge on my Barclaycard made 9th June by Opodo Prime. I have been on to the Opodo website and they are either not responding or unable to help. I have booked flights with Jet2 in May and have a reference of [protected]. Who are Opodo and what do you have to do with my flight booking? I have no need for any Opodo services. I have advised my credit card company to investigate. I would like an immediate refund of £59.99 to my account.

The level of confusion over travel and travel services is truly staggering.

DONT USE OPODO! EASY TO BUY, DIFFICULT TO DEAL WITH AND YOU'LL NEVER SEE YOU MONEY AGAIN!

My dreadful experience started when I booked a flight to Egypt, Cairo back in May 2020 via Egypt Air using Opodo website (Booking Number:# [protected])

Due to covid, the flight was cancelled and a voucher was issued with 1 year validity. As everyone knows, covid lasted long after 1 year and the borders remained closed. When the expiry date was closing in, I requested a voucher extension or a full refund, which seemed reasonable enough.

For the last year Opodo has confirmed that they will issue my "approved refund" in 7-10 business days whilst I, the apparent 'idiot' in all of this transaction, check my account everyday waiting for this supposed refund with no luck.

I call about 3 times a monthhanded in all my bank account details and all I hear and have wasted a lot of money in international calls. I have screamed, cried and begged for a direct and honest answer from Opodo, but all I get from their customer service team is "wait 72hrs and the refund should be with you"!

Is this a joke? By far the worst experience in my life! Dont buy from Opodo! Air Egypt has already handed over the money to Opodo (I have this confirmation in writting from Air Egypt) , so where is my money?!?

Two years and 1 month after my initial booking, I am still waiting for a refund of more than £1,500! The amount of stress this has caused me and my family is beyond explanation!

More than 2 years have passed and Opodo hasn't solved my case. Even the online team's response is "...our team is already working on it and it will be resolved on priority. I can see that they are working on your request that was escalated."

I want my refund! I no longer trust Opodo and highly dont recommend them. I am have filed a complaint in Resolver.co.uk and am also starting a lawsuit against Opodo.

I used the Opodo Prime Barcelona platform to buy plane tickets for a flight from Rhodes via Athens to Sofia on July 19, 2022. I booked and paid for the tickets on May 14, 2022. Opodo Prime Barcelona confirmed that everything was fine. Then, on June 16, OpodoPrime Barcelona deducted 54.99 euros from my credit card without explanation. I tried to contact and get an explanation, but could not find any contact email.

I booked my ticket online through opodo this morning.

details: TOYOSI AGBOOLA

TEL : [protected]

EMAIL: [protected]@yahoo.co.uk

I paid with my debit card with halifax

The money was taken from my account, but i never received any confirmation.

I have no booking ref number because while i was waiting , I was waiting for confirmation , it says my session has expired.

Registration number [protected],Zhanna Horn

I booked 2 tickets Madrid -Istambul-Deli-Goa-Madrid.Paid 2,589,62 Euro for 2 tickets including Insurance for cancellation and medical assistance (32 Euro each 0 64 Euro total) and 6 seats for 3 flights, 2 each flight). Right after booking I received the info that 2 seats( 1 flight) could not be confirmed because there is ni connection with airline Qatar.The money will be refunded.

Instead I have received 25,53 Euro refund of Intermediation fee,what is NOt refudn for 2 not-confirmed seats on Qatar airline flight from DOH to MADRID.

Additionally,it was taken 192 Euro for 2 insurances instead of 64 Euro from the first moment.

5 times I was talking to the agents and asking the invoice of the deal to see,how much and for what was taken.I received invoice which was not for what I paid.There is no Insurance mentined there at all and only 4 seats of 6 mentioned.Instead 237.37 Euro mentioned as Intermeditation fee(?),what is nt understandable,what it is for.

Have just spoken to two of your agents in the phillobe - the second confirmed she could see that I am a prime member but I booked my flight from Skiathos to London Cty on Tuesday 1 :15 pm and checked the invoice which showed 40£ discount for prime membership - however when it went through PayPal it did not have the discount - I was abroad and sent you email -;as to phone was expensive- when I spoke today they said I should do complaint online- this is not the first time you have done this- but have managed to sort it out one the phone - please refund my 40£ as I will take this further thanks

Booking Nr [protected]

Hi

I booked a flight via Opodo to Poland - Wed, 15th of June ( Wizz air, W6 1303) from F Chopin airport to London Luton.

I have received all the confirmations via email and followed the instructions accordingly e.g. open the opodo app, requested on-line checking.

However, till the last moment I haven't received any boarding passes.

As I was travelling from another city than Warsaw I managed to get to the airport almost 3 hrs prior the flight trying to sort out the matter there.

I have been told that now its to late for anything and in order to get ahead with boarding I need to purchase boarding at the airport for the additional fee.

I had to pay almost £40 extra for doing that.

I would appreciate if your company would explain why I wasn't able to do

it via app and pay me back the money I paid.

I am not mentioning the extra stress, as I was checking whenever I could if the boarding passes has been issued...

I

Reference: E22I0559182

eClaims portal to your Inbox (Ref. sending: [protected]).

I bought insurance via your website when booking the flights. When we couldn't make the flight I cancelled it and began trying to claim the flight costs back on the insurance. I then submitted all the literature for the insurance for them to come back to me on.

This is over 7 weeks ago now and I have heard very little. Your social media claims that its nothing to do with Opodo - unsatisfactory answer as I bought and paid YOU for the insurance. Passing this to another party is not good enough. I then complained to Europ Assistance Group over a week ago, threatening CAA action which I will happily use if you do not come through, I did receive a swift reply back saying they would try to speed things up - but subsequently nothing.

I want Opodos help - Whom I repeat I paid for insurance through their website - to get this sorted. Waiting over Seven weeks is an embarrassment to you.

Invoice request is not available? It is impossible to obtain a invoice!

Dear Complaint Handling team,

I bought a ticket from Opoodo in July 2021with £686.61 and the booking reference was [protected].

This ticket was return ticket and the start of this journey supposed to be on 25 August 2021 and return was 5 September 2021. Before I bought this ticket, I noticed that this ticket was valid for one year and traveller can change the date at any time to pay the fare difference at time of rebooking.

I, nevertheless, bought two insurances for this ticket one is ''Travel Insurance'' and another one is ''Flexible Travel Insurance'' worth £40.73 and £85.62 respectively.

Unfortunately, I could not fly due to covid restriction and spoke to opoodo customer service to keep my ticket open.

I, however, called opoodo customer service on 06/06/2022 to confirm by rebooking for 20th Jun 2022. At that time the ticket was around £700.00 information derived from Opoodo website but the customer service advisor has taken £237.59 from my card which later on I found unfair. The customer service advisor advised me to claim that money from my insurance and gave me a email id. I later on also found that that email id was wrong. I, however, searched the email id online and found the correct one. I also requested the receipt and invoice of my ticket which was not set to me either.

I, sent an email to insurance 09/06/2022 into ''[protected]@roleurop.com'' but did not receive any reply either.

The Opoodo must not take extra money from the customer apart from the fare real difference at the time of the booking and this money must be refunded to me and as Opoodo was advertising the ticket open for one year and the insurance policy reference was named after the ticket booking reference which reasonably assumed that the insurance must be valid along with the ticket and I must get my money back for the fare difference as well.

I have been conned into paying a £59.99 fee that I do not want! For Opodo Prime, I do not want it. I want it cancelled and refunded

Regarding Opodo account [protected]@hotmail.com.

A payment was made to Opodo of £714.12

(Opodo SPAIN ON 12 JUN 2021 BCC Card Purchase).

No Flight was confirmed, or booked.

There is NO BOOKING CONFIRMATION NUMBER.

Without a Booking Confirmation number they will not talk to you.

Please can they refund PAYMENT to bank account

"Mr & Mrs PJ Gould"

Sort code 20 10 53

Account [protected]

IBAN GB28 BARC [protected].

Kindly put [protected]@hotmail.com in copy.

Many thanks

Peter Gould

Hi,

Opodo reservation confirmation

[protected] - Aparthotel PYR

Fuengirola - Fuengirola

We arrived on Friday 03/06 22:30 and left on 09/06/1022 12:00 from Monday morning 06/06/2022 we woke up from noise out outside the door room 720 ,I open the door and i sow that was people doing works renovating the hallway this it was from Monday till Thursday from 08:00-18:00 every day non stop we couldn’t have lunch sleep or any other time during the day ,the air- condition was not working afte I complained about it they say will be fixed but nothing on Wednesday evening 22:30 the water was stop many of the holiday makers reported to the Reception and nothing on the morning at the Thursday morning 08:00 I realised that the water was still off I when done to the reception and they say a maintenance came in at 08:00 and his working on it water was fix at 10:20 all this has ruined our week away from rest and relax . Am expecting refund from at least five days

booking reference no [protected]

Can you please look into my case I have tried to contact via the phone but your operators don't understand my complaint.

On 13th April I was charged a fee for making a request of change of date for my daughter's ticket. I was charged a total amount of £475.69 from my LLoyds credit card ending 0843. I was contacted and told that a mistake had been made and that they will refund me full amount taken from my credit account as they were unable to make the changes. I have been informed that a refund of £405.69 has been made to my account however I have contacted my bank and they have informed me that no such payment has been received. Can you please look into what has happened to my refund.

My contact no is [protected] and my email address is [protected]@yahoo.co.uk

Has anyone noticed that there is a new fraud happening where an online merchant shows a value they will charge to your Apple Pay account but when you double click it charges a far higher amount?

This happened with me today with Opodo travel app. The amount they overcharged was 60% of the actual authorized charge. I had to cancel my card and they’re refusing to refund the money.

I am so angry. It’s a part of edreams/Odigeo which is a big company.

I was due to fly London to Bangkok on 05/12/2020 after booking it in December 2019. It was moved due to COVID and then i was given an open ticket which i asked for this to be refunded instead as used for a voucher. I then receive an email from Opodo telling me they cannot process the refund and i need to go directly to emirates baring in mind i booked through this travel agent, who are meant to handle all of this. I spoke with Emirates and they will not deal with the request as it was booked through a third party.

Opodo have been nothing but useless. They told me the re-instated the refund request on 18/05 and then told again on 07/06 there was a technically issue and they will need to do the request again.

The company are nothing but a scam and i have no choice now but to seek legal advice on the company to try and get this resolved.

I even took out insurance...

I booked flights to go to Sierra Leone on the second of April 2019 . Theses flights were cancelled due to covid. I have since requested a requested on numerous occasions, I still have had no refund for booked flights.

my reference number is [protected]. My next step is to seek legal advice.

Carol McGloin

flat 1/2

32 Windsor street

G20 7NA

[protected]