Opodo review: Their phone numbers does not work 45

Had also horrible experience with OPODO: never managed to be refunded even I gave all the documents and medical prescription. They said after 20min on phone, they will call back but They never did! and can't manage to have them anymore on phone. We can feel They try everything for the customer to be discouraged to carry on to have his refund!

On Saturday 6th December I rang Opodo to book my flights due to the website
crashing/freezing as I was trying to book them online. I wanted two premium
Economy tickets from London Heathrow to Cape Town, they booked me two Economy flights!
Given that this error was not my fault we asked to speak to a manager. I was told IF I had cancelled within the same day it would have been fine. I said I tried calling back but the offices had closed and I sent TWO emails that day to tell them the booking was wrong and I still hadnt received a confirmation email.
Miscommunication and a language barrier with dealing with India! They got our flights completely wrong and on trying to re-sort it out, Opodo didn't want to know or help. There is no customer services, and no matter who you talk to there is no help to be had. I wouldn't go near Opodo for flights again, go direct with the airline.

Hi James
I have not been contacted by anyone, no one is handling my case and I have no idea who 'her' is.
No one has spoken to me, contacted me, or is helping me sort this mess out. I have no contact, no email and no idea who you are referring to.

Hi James
Its now 7th January and nothing has happened and no one has been in contact, is this really how Opodo deals with it's customers?
The Customer Services for Opodo is non-existent, I think its the case of not caring, not bothering, you have our money, the customer is never right, and basically tough!
Big mistake using a company that you think you can trust and they look after their customers...wrong!

Dear James

No one seems to be reading the detailed letter I have submitted. Opodo can't take a booking, and it be wrong and to be informed that it was wrong within the same day, seems totally wrong and not according to your policy. A customer on seeing that the booking has been done wrong has the same day to contact yourselves or within 24hrs. This was done. You can't just change your policy to suit your needs...

Again I write...
On Saturday 6th December I rang Opodo to book my flights due to the website
crashing/freezing as I was trying to book them online. I wanted two premium
Economy tickets from London Heathrow to Cape Town, they booked me two Economy flights!
Given that this error was not my fault we asked to speak to a manager. I was told IF I had cancelled within the same day it would have been fine. I said I tried calling back but the offices had closed and I sent TWO emails that day to tell them the booking was wrong and I still hadnt received a confirmation email.

Sadly the customer services are not going to do anything.

For such a big organisation I still, and so do a number of people can't understand why Opodo will not keep to their terms and conditions which states that on seeing a mistake or you to make an adjustment you have the same day/24hrs to get in contact with them, which I did do. EVERY flight/holiday centre allows you 24hrs if there is a mistake to make an amendment.

The fact they got the credit card number wrong, the email was taken down wrong and the flight reference wrong…due to really poor communication with India.…is our fault….

None of this has not been taken into consideration and no matter what we say, we are wrong.

Sorry James but it has not, its been totally mishandled, Virgin alerted us to the mistake that had occurred and we tried to contact Opodo to rectify it, its your team who would not adhere to YOUR Terms & Conditions...

I have replied to the email...but guess what...we have heard nothing...

Hi James

It just seems crazy that we were wanting two Premium economy flights and because of miscommunication ended up with two economy flights that we are unable to use. We were happy to pay and new the price but yet ended up in this miserable situation with Opodo...

In my February Statement from my Bank, the Bank of Cyprus I was debited with 124, 43 Euro with my Direct Debit Card on 31st Jan.2017
Since I have not booked anything with Opodo at that time, I wish to have clarification regarding this amount.

In my February Bank Statement from the Bank of Cyprus there appeared the following item:

Card 4***[protected], 43 Eur Auth
236165 Trace 3878119 Visa GB London
Opodo Ltd.

Since I have not booked anything with Opodo, I would like to have a clarification of the amount of Eur 124, 43

Hi there,

I have booked a flight for my family. 2 adults and a baby
The ticket were advertised at 726 pounds per adult adults
We purchase the travel insurance
So why is the total is more than 2200 pounds?
I didnt receive a break down just the total so I want you to explain to me how do you do the maths

I cancelled my booking within 30 minutes of making it and was told I would receive a full refund. I have only received a partial refund and am being told that's the decision that has been made and I have no way of making a complaint or taking the matter further. When I expressed I did not think this was acceptable the agent hung up the call.

I booked a flight with opodo through skyscanner on 13th July
The price shown was £402 and the price I agreed to pay was £402 and now I check my credit card to find ive been charged £738. at no point through booking was it clear I would be paying over £700 I agreed to a price that was over £300 less than that

I've been trying to get through someone who understands me for the last three days from abroad but have been met with rude incompetent idiots who won't put me through managers or supervisors
All o want to do is change my flights

Booking status update (reference: [protected]). I am so disappointed in your service. I booked my flights and then find out at the airport there was no bookings yet you still took the money.
Your services is the worse experience i have had.
Please refund my money asap as your service is such a scam and unable to be trusted.

Rezerwacja została potwierdzona. (Numer rezerwacji: [protected])

Hallo, i paid for registered baggage to opodo but had to pay again on the check in. I need reimbursment and an invoice for my tickets. Please for contact pmatczak55@gmail.com

Thank you
Pawel

I contact several times with opodo but there in no right person to contact we keep on calling the customer service but no agent that answer the phone we just only wasting our money! we cancel our flight with airline also due to medical issue for travel doctor advised not to travel. please reply as soon as possible coz its been how many days!

please i just want you to refund 59 £ back as soon as possible ive been charged for bothing

can you refund pleaae 59£ as soon as possible please

when will I get an answer to my complaint.

I booked a holiday with you in September and took up the free trail for Prime, I later sent you an email stating that I wanted to cancel this, but you still charged my card

I want it reimbursed and the trail cancelled

Thank you

Kind regards

Fatima Barok

Today I finally got back to being able to see my online banking and I see you've charged me 74,99€ for no reason.

I have canceled your services a while ago (it took hours to finally get it done).

Please fix this at once!

Last month on the 13th October I booked and then soon after cancelled a flight with Opodo. I was reimbursed, however, I have today looked at my bank account today and around a week ago Opodo has taken money out without reason nor being informed beforehand.

When building the quote it gives you a cost, but when you go to pay, the price changes just before you press pay...I tried to complain to them but they would not recognise the screenshots that i showed them so ended up paying nearly double what i was quoted.

Opodo Prime took £59.99 from my debit card ending in 3567 on 02 Feb 2023. I did not authorise this payment. I want them to reiund my money and delete my card details from their system. I cannot get through to them via their help desk on-line as I don't have a booking reference,

Yvonne

I made a flight reservation with Opodo, yet it does not send my invoice despite my multiple requests. Reference number: [protected]

I paid for it, how can I not get the invoice? I need this invoice otherwise I will not be reimbursed by my company.

Zero customer service, only automatic responses..

I booked indirect flights from Alicante to Gatwick via Madrid for May 2022. The Madrid to Gatwick BA flight was cancelled. Opodo stated that a refund was approved and status was refunded, but I have not received a refund and am owed nearly £600. Ocado are uncontactable, except for automatic responses via a chatbot.

Hello. I canceled my opoma account last year. why is the money calculated for me? I do not use? please return the moneyI will write to the help center to help me cancel prime. It doesn't matter to me, I want them to cancel my opodo prime themselves and take my money, where can I get it today 01/04/23

Booking reference: [protected].

I bought tickets through Opodo last year in July and Wizzair cancelled my flight.

I am still waiting for my refund. Wizzair said that Opodo need to sent a request refund, Opodo said that they did that. Who is lying? Can you please solve the case? You still have 1 star but soon you will lose it. Thank you

Paula

I booked a flight (ref: Booking [protected]) in 2020. the flight was cancelled. I have not yet received my refund despite being told that they are chasing the airline for it (Emirates). I have spent hours and hours o the phone but despite their promises, I still have not received my money back.

Dear Madam, Dear Sir,

I booked a flight with Transavia through Opodo and Opodo gave me a wrong reference number.

Because of this I could not modify my flight and I lost it.

I would like the refund of my flight.

Name : Vandana Bhandari Ep Le Manchec

Flight : TO 4341

From hurghada to Paris

Date and time: Saturday 15 July

On the 27/06/23 I bought a ticket from you, booking reference [protected]. However, a month later more money was withdrawn from my bank account, on the 26/07/23 at 7:30 am, namely £69.99, with a reference Opodo Barcelona. Could you explain to me what this money is for?

Hi I’m writing a complaint about the money taken out of my bank account by opodo without my consent opodo took out 69.99 I did not subscribe to any of their prime products at all can I have my money back on my account on the 20th /8/2023

I cancelled my membership 18 months ago and they continue to try and access my bank account.

they stole 69.99 from my bank without my consent- emails now ignored

I buy ticket from Opodo. They make me prime member without my concern. My email address was wrong. now they taking my money but I can't cancel it because I don't have access,

I need

Hello!

The money was taken from my bankkart, as if it was payment to OPODO PRIME, BARCELONA.

I did'n't do this payment.

It was 54.99 euro, 04.10.2023 8:30.

Banks name is PrivatBank, Ukraine.

Screenshot attached.

Return me my money!

For some reason be it accident or case pressing a wrong button I have noticed a payment was taken out my bank account for prime of which I did not authorised and please unsubscribe.

I did not order this. Please refund the money.

This was taken out on 6/10/2023 and I’ve just found when checking my bank account.

Regards

Mrs Frances Menkenrick

I’m guessing you already know a lot about this,

Booked a flight to Belfast, they told me to check in at the desk as the check in failed.

Ended up paying £55 each way totalling £110.

I could not access the booking from their description at all and they have fraud entry used someone else email address.

I have a query about flight booking payment can not contact Opodo

by telephone or email. How do I speak to anyone there?