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Opodo review: Their phone numbers does not work 49

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5:08 pm EST
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Sold us plane tickets for £2800 only to call us the next day and say for us to contact them by a phone number that doesn't work or have our tickets cancelled. Every number they have does not go through and now we are worried that the money charged to our account may not be refunded.

Dec 23, 2014 4:36 am EST
Opodo customer support contacts
Address

26 - 28 Hammersmith Grove, London, W67BA, GB

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Dear AngeEng,

I'm really sorry to read that you have experienced such inconveniences with your booking and I would also like to apologize for not giving you a good phone assistance. However, I'd like to look into your case carefully and do our best to resolve your request.

I kindly ask you to let me know your booking reference and email address via private message so I can retrieve your case to check what else we can do with it.

Thanks in advance
James - Opodo Customer Care Team
Dec 23, 2014 8:11 am EST
Opodo customer support contacts
Address

26 - 28 Hammersmith Grove, London, W67BA, GB

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Dear Angela,

Thanks for sending us your references. According to our records, one of our agents is already in charge of your case and is verifying your query. I kindly recommend you to contact her by email to let you know about your query.

Best regards,
James - Opodo Customer Care Team
Dec 23, 2014 9:40 am EST
Opodo customer support contacts
Address

26 - 28 Hammersmith Grove, London, W67BA, GB

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Dear Angela,

We are investigating your case in detail to check what occurred. Once we gather all the information regarding your case, we'll contact you by email.

Our apologies for all the inconveniences that all this process might have caused you.

Best regards,
James - Opodo Customer Care Team
Jan 14, 2015 6:19 am EST
Opodo customer support contacts
Address

26 - 28 Hammersmith Grove, London, W67BA, GB

Website
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Dear Angela,

Our agent had emailed to the address that was provided during the reservation process, which seems to be that of your colleague and not yours. As per our records, you have been contacted to your personal email, today.

Please, let me know if you have received correctly the message.

Best regards,
James - Opodo Customer Care Team
Jan 16, 2015 9:44 am EST
Opodo customer support contacts
Address

26 - 28 Hammersmith Grove, London, W67BA, GB

Website
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Dear Angela,

I'm aware that your case has been correctly handled by our agents. Should you have further doubts or queries, I strongly recommend you to reply to our last email.

Regards,
James - Opodo Customer Care Team
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

49 comments
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L
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lennon2021
MANCHESTER, US
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Apr 01, 2024 10:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i was charged 69.99 pounds for a subscription i never agreed to

D
D
Do not used Opodo
Chelmsford, US
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May 25, 2024 3:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They have taken £89.99 from my bank for some Prime membership which I did not agree too. I have tried to get a refund but they do not respond to emails and when on the phone they keep you on hold for ong periods of time so that you hang up. up o 45 minutes right now. Do not use this company! avoid them like the plague!

C
C
Carrie 1
US
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Aug 03, 2024 6:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Absolutely diabolical, what a CON! As soon as the screen showed to purcuse

a few this product I went back! Only to find out a few hours later they'd Stolen! £89.99 from MyAccount!,which in turn stopped my car insurance from deducted, this could of caused me a legal arrest!?

H
H
Haya Direya
US
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Aug 05, 2024 8:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i was cahrged for prime susbcription, even though i did not do it. I just booked a flight through opodo before. ! why is that ?

P
P
Pauline Johnston
US
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Sep 07, 2024 4:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You have taken money from y account for Prime I do not agree to sign up to this and I want an immediate refund.
My Name Is Pauline Johnston
Please call me at 00353 [protected] or email me johnstonpauline00@gmail.com

K
K
Kevin Gallagher
US
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Dec 25, 2024 5:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I booked a flight to Dublin from Glasgow and it said it was unable to process my booking so i booked again same result and the money has come out my bank twice. details below

We were unable to process your booking
Opodo booking reference:
[protected]

We were unable to process your booking
Opodo booking reference:
[protected]

Will I see a refund

M
M
Man city
US
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Jan 14, 2025 6:12 am EST

Last year i cancelled my subscription to opodo for £69.99.
Today I've checked my bank account and seen that £69.99 was paid out to opodo on 31/12/2024.
Can you please refund that figure back into my account.
As a pensioner it's distressing to find myself overdrawn in my bank account due to this transaction.

V
V
Victoria Hecht
Portland, US
Send a message
Jan 25, 2025 6:07 pm EST

I have been trying for weeks to cancel this membership and you have been ripping me off for 94.00!,! I will NOT pay for another dime to you people and have already started the process of reporting you to at least three international travel companies..you can call me with the information you have …CANCEL TODAY!

M
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Mark unhappy
Halifax, GB
Send a message
Feb 01, 2025 4:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I booked a flight with Opodo travel,but the airline has cancelled my flight I am having great difficulty getting a refund from opodo travel is there any help that I can get with this

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  1. Opodo Contacts

  2. Opodo phone numbers
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    More phone numbers
  3. Opodo emails
  4. Opodo address
    26 - 28 Hammersmith Grove, London, W67BA, United Kingdom
  5. Opodo social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 27, 2025
  7. View all Opodo contacts