Opodo
Reviews and Complaints

Case no - 2458867 already lodged with Opodo- receipt email recieved

Dear Sir/Madam,

I recently had a very frustration and extremely expensive experience with your airline. I feel I’m owed compensation from Eastern Airline for my expenses.

On Monday 26th July 2021, my partner and I were confirmed on Flight T30865 from Southampton to Dublin return. After nearly two years of working tirelessly through the pandemic, for the NHS, as a Nurse, wanted to get away for a couple of days. As it was also my partners, Keith Tuck’s, 60th birthday, I wanted to surprise him with a trip to Dublin. Having been afraid to fly my whole life it was a very difficult thing for me to do.

The delay on the way out from Southampton, meant I had to ruin the surprise and add to my anxiety. As we were not given any explanation in the text. I was left to worry about what could have possibly gone wrong. We made it, eventually, later than planned. Disappointingly we had to change our entertainment to suit.

However, our confirmed flight home was a completely different matter. We were scheduled to depart from Dublin at 15.30 on Friday 30th July. At 09.30 hrs I received a text to say our flight had been brought forward to 11.01 hrs. Again, with no explanation as to why. As we had been staying a good 30 minutes from the airport, we rushed to throw our clothes in our bags and without time to shower, jumped into a taxi. We arrived at the gate at 10.15 hrs. Surprisingly, the gate was closed and with no staff to explain the situation, we were left trying to get answers from ground crew from other airlines. Who just didn’t care, and why should they? I would have been blaming myself, if it wasn’t for the fact a family of four were in the exact same situation. Moreover, I had to cancel our booking for lunch. What was meant to be a relaxing last day was replaced with a stressful morning or trying to get back home to our family. We were informed the next flight to Southampton, with your airline, wasn’t until 8th August.

Eventually, we were told our ONLY option was to buy ANOTHER ticket, from ANOTER airline. Finally, we were confirmed on BA flight BA0827, which cost a further 888.76 Euros which could only get us to Heathrow. We then had to rely on family to pick us up from Heathrow to get back to Southampton, where our car was parked. I find this level of service, or lack of service completely unacceptable.

We had a contract. I built my partners surprise birthday celebration around the time advertised and accepted by your company and myself. I have checked with a company who inform me that under the EU regulation EC2621, I’m entitled to at least £250 per person compensation. Moreover, I would like the extra flight money I had to pay, 888 Euros, reimbursed. I also feel two open tickets to anywhere in Europe would be a reasonable goodwill jester, under the circumstance.

I look forward to your reply, in writing, no later than 30th September 2021, to confirm I will be compensated for this distressing experience. If I don’t hear from you, I will not hesitate to report you to the appropriate authorities.

Yours in complete dissatisfaction,

I was declined to board the flight with Emirates last December 16, 2020, due to some reasons which I was to fly to Manila Philippines, the government mandate was either old Philippine passport or birth certificate which I was able to show the birthcertificate but Emirates ground staff still declined me, I have phoned Opodo, and informed them of my situation and they adviced me to ask the ground staff to sign in their system that I did showed up, however I have been in contact thru phone with Opodo promising me a refund until this month they told me that the Emirates said I was no show which as far as I am concerned the Opodo should have liased with the Emirates as well, as I did told Opodo and phoned them how many times last December 16, 2020, of my situation and saying that they told me to tell the ground staff officer to sign in their system that I am not no show, and as proof that I was there is that ground staff officer I have spoken to was a Male and Female. I hope you could help me, in which as far as I am concerned how could they say I was a no show in which Opodo agency should have followed it up as well

I originally booked a flight in January 23-01-21 . latam airlines cancelled the flight.i tried to rebook via opodo however they was of no help all flights was twice the price so I rebooked via another independent agent
I asked opodo I wanted a cash refund as I did not want to use them anymore
They said, and it shows on my opodo app that a refund request has been put in place however this is not true as I have spoken to latam airlines and they have not received any information or details concerning my refund.
I would like opodo to just simply forward my refund request for latam who are awaiting for my refund
Flight booking reference is [protected]
Airline booking reference EQTWSM
PLEASE can you help and give your attention to my case
Kind regards
Mark Anthony beck

Prior to booking the ticker on their website, it said that I will have Check-In Baggage for every Adult. Once I paid for the ticket, it turns out i have 0 Baggage for everybody. When i raised the complaint, i was promised 70kgs for all of us 4, and had to wait 24hours. 1 week later, this is still not reflected on the Airline. Whenever I Call Opodo, they confirm the promise they made of 70kgs, but after 1 hour on the phone, would say at the end that there is 0 baggage and we have to pay for extra. when I asked for a supervisor since they are giving me false promises, they would put me on hold, and drop the line. this has happened twice now. Their VIP Priority Customer service line would put you on hold for a long time and hope you get tired of it and put the phone down. disgusting.

17-01-2022
Rep Name: Shirley, Rahil
LHR to MNL
MNL to LHR

Le site d'OPODO ne nous a pas permis d'accéder à la carte d'embarquement de Toulouse Matabiau le 9 janvier 2022 Bidois Anne référence réservation du vol OPODO [protected] DDH1WA et Bidois Audrey réservation OPODO [protected] - Référence de la compagnie aérienne FGEK3R en direction de Edinburgh. Une fois à l'aéroport, pour pouvoir embarquer, nous avons dû payer 55 euros chacune à Raynair soit 110 euros dont vous trouverez le justificatif en pièce jointe. Nous demandons à OPODO ou Raynair de nous rembourser ces dépenses non prévues. OPODO, n'ayant pas les cartes d'embarquement, l'opérateur OPODO que j'ai eu en ligne aurait dû nous donner l'adresse mail de Raynair afin d'avoir un accès direct au vol et demander nos cartes d'embarquement. Au contraire, l'opérateur d'OPODO a coupé la discussion et nous a envoyé "balader" sans aucune explication. Le slogan d'OPODO Prime "Les prix les plus bas, sans surprise". Quelle ironie ! Nous souhaiterions être remboursés. Merci de bien vouloir prendre notre plainte en considérations. Notre adresse mail ajl.[protected]@orange.fr.

My Opodo booking reference is: [protected]
I purchased a ticket from Opodo in September for a flight from Paris to London.
They overcharge me by 20 GBP in comparison to the ticket price on the internet.
So I decided to return the ticket and asked them to refund me the ticket payment.
My returning the ticket was within 15 minutes of purchasing the ticket.

It has been now 4 months and my payment for the ticket has still not been returned. And the status of the refund has not changed in 4 months.

I believe this is unacceptable and I ask for the refund of my ticket payment ASAP.

Regards

My flight From London to Honolulu cancelled on the 16 Sep 2020.My refund is pending since 2 years .I have contacted several times Opodo and they guys keep telling me they are waiting for the Company refund approval (DELTA airline) However I do have contacted Delta airline myself and they provided me the refund receipt issued the 12/04/2021
Since Opodo denies they have been refunded and block the refund which is completely unacceptable.
I do have the proof and receipt that the refund has been issued.

Ticket
Refund Number: [protected] | Issued 12/04/21
The amount 1, 300.87 GBP has been refunded to VI************3566
Document submitted for Refund: [protected] | [protected]
**See Refund Information Below

Amounts
Fare: 923.00
Tax: 377.87

Total Refunded Amount: 1, 300.87 GBP

I booked a flight to leave London on 25th February. It was cancelled by the airline and two months later, I still hadn't received any information from Opodo.

I was able to resolve it with the airline, who advised it was rescheduled to the next day.

I have since had the flight cancelled again and this time the airline will not deal with me. I have to go through Opodo but Opodo will not speak with me.

I can only communicate via a robochat who does not recognise my flight has been cancelled and I cannot speak to a person. I ahve tried calling but only get robots.

I have no idea what has happened to my flights or the money I spent on them

I would like to know what is happening

Thanks

Hello,

i buy flight tickets 10.12.2021, i have confirm about pay from my mobile banking, but i dont have to today anyone confirm on my mail address, so i dont see my tickets, and i dont have 10 digits number to my tickets, so i dont now, i can flight to Milan or no. Can you help me please with this problem?

Termin flight is: 13.1.2021 - 16.1.2021 from Wien to Milan and back
Person on tickets: Petra Brinzikova, Mario Brinzik, Natalia Brinzikova, Richard Brinzik

I try 15 times chat on our web, fb and mobile aplication but no answer never.

My flight is in a few day and i still dont have my tickets.

Thank you very much for your answer.

Best regards, Brinzikova Petra.

I had the bad choice to book threw Opodo my trip from Copenhagen til Buenos Aires the 26/10/2021, for 5/01 til 16/03 with airline Lufthansa. Reason of travel to see my family after 3 years and go back to my homeland. The 11/11/2021 I spooked with an agent to change my flight for 1/01 he charged me 40, 63 GBP and told me everything its ok.. the 23/12/2021 I entered to see my flights status and results that OPODO never changed my flight never refunded me 40, 63 GBP and my original flight was gone, since then everything its a nightmare for me, that day an agent named Rahul changed without my permission the flights again for 1/01 (my suspicious is that the original flights was already gone) but not confirmed since they was asking 500 GBP thing that I said no (the team will handle it, no worry he said)), the 24/12 I received a call from them telling me that they will calll back with solution in cpouple of hours, now the 27/12/2021 ive been trying to contact them and still waiting for a fair solution since they never called me back, it wasnt my fault that they screwed up things with my flights in the first place... now im waiting for a solution and a call from them thing that can never happen, honestly I want a refund or my flights confirmed ASAP for the price that I payed+ the 40, 63 GBP for the change that they never did.
This is a nightmare for me and my family.

I wish to make a claim for the refund on my ticket from Dublin to Dallas in the amount of € 1, 989.69 . This ticket was bought with no notification of no refund as per email received today on the 7th of Dec at 11:44 pm after a miss information that our flight with another airlines (aerlingus bought a couple of weeks ago) had been cancelled. However, on realising the information was incorrect at 11:50pm I immediately cancelled the flight and called my credit card to stop the transfer of funds . I was told the funds had already been transferred. I received an email from Opodo stating my cancellation was being looked into. I even purchased an insurance with the flight to avoid any possibility of non refund. Even at the point of cancelation there was no notification of any portion not refundable. Only to get the attached email stating ticket is non refundable . I've made several calls to Opodo non of which has been successful. If i had the slightest idea it was non refundable i would not have even gone beside it. All i am asking is a refund of my funds please.

i bought an (emirate airline) ticket from opodo in september to nigeria and found out emirates stopped flying to nigeria in november and contacted emirates who advised me to get a refund from opodo wich i did and was told i will get my refund within a week so i can get a new ticket and since then opodo has stopped taking my calls i had to borrow money with interest to buy an new ticket i contacted emirates and they said they have refunded opodo and don't know why opodo wont do me a refund.

my email address is [protected]@yahoo.com

hello i am elsida i have made a booking with opodo for 30 /12/2021 and return to 9/01/2022 but i want to travel earlier for some reason my request is under process for some days now please help me cause the dates is soon and i want to resolve quickly . the date desired are 17/12/2021 and return 26/12/2021 .
i have selct the desired ticket from the app but still no answer

I bought 3 flights ticked from OPODO in January 2020. Due to the Corona 19 the flights were cancelled.
I requested refund for the tickets in April 2020 and then numerus time thereafter. By email and also by telephone to customer services.
At the time of buying the tickets I had paid for their Premium Support option, however I have not received this service.
So far every time I telephone the customer advisor says that they have not received refund from the airline, which after such a long time I find hard to believe.
I last called 16/11/21 and spoke to an advisor ( Naveen Gurung) who said the same waiting for refund from airline, and he would not pass me to hi9s supervisor when I asked to speak to them. He said someone one will call me in 2 days, but no one has called.

I bought a ticket for a flight from Lima-Cancun through the website Opodo on 26 November 2021. The price quoted was £249.43. When I clicked authorise I received an email from Opodo saying "The total cost of your reservation is: £490.33" -almost DOUBLE the price they were meant to charge me.
Naturally I am not at all happy about this.
There is no mention in Opodo's Terms and Conditions stating that the price may suddenly increase without warning during the booking process and I was not given the chance to cancel the booking once I saw I had been overcharged.

Opodo have a "best price guarantee" advertised on their website which states "If you find a cheaper price within 24 hours after booking your flight with Opodo, we'll refund you the difference." This has not been honoured.
The cheaper price was still advertised after my booking had completed and there is no clear reason as to why I was overcharged in the first place.

I spoke to a customer representative the same day named Tushar to complain, he told me to fill in a form on the website Odigeo.freshdesk and said I would receive a reply within a few days. This was 10 days ago. 
I sent the form and provided screenshots proving the price discrepancy.
I have not received a reply from them or a refund of the difference, which is £240.90. I received an acknowledgment giving me a case number which is 2522439.
I sent another complaint through Opodo's website on 2 December and have not received a response to either this or the previous webform complaint, although I received another case number which is 2529235.
This is quite simply appalling customer service. I demand a proper investigation and refund of the money that was taken out of my bank account without my consent.
Regards
William Softmore

Dear opodo team,
I have tried to call your service team and to reach out via the app and chat to change my booking, as I cannot change it online, however for three days all I hear is that there is a technical issue and I should call back/ write again in 5 to 6 hours. Nothing has changed the last three times I was asked to wait for 5 to 6 hours and my flight is next week. I need to be able to change my booking or reach someone who actually talks to me and does not only repeat: "We are currently experiencing a technical issue, please reach out to us in 5 to 6 hours, and we will be happy to assist!"
This is getting really frustrating.

I booked with Opodo and 10 days before the actual trip, I raised the request for postponing the travel. I filled the request online and was given a price. I was tracking the status of it online and it was saying 'Agreed/Approved with airline'. 2 Days after that I received a call from Opodo that they were able to find the prices but now because of some technical issues they can't find it, so asked me to wait for 72 hrs. When I asked why 72 hrs as that would be too close to the actual date of original travel, I was told that 72hrs is max time usually it gets resolved in 4hrs. I even asked for the option of how much I would get back if I go with cancellation. I was told that they will send the details in email. Didn't got any email after that. Tried contacting them through chatbot and phone. On Chat bot got connected to one agent and he simply said our systems are down contacts us after 2-3 hours. Tried contacting again next day, but can't connect to any agent. On phone they ask you for your booking reference and after that it goes nowhere, just kept waiting.

Either Opodo is waiting for the last day when they can quote me higher prices or expecting me to myself say that I don't want to postpone.

Worst service I ever had for any agent.

Hello,
I have asked for an invoice for my flights for me and my partner two months ago, but opodo won't send any invoice. I've asked repeatedly for the last two months and they also answer that they will send it by e-mail, but they never send it. We really need an invoice in order to get a refund from our company. Please help us, thank you.
I will give you all the flight details when you contact me.

I was charged twice for the same booking. The trick they used is that they showed my credit card as declined the first time and asked me to retry it and when I re-tried my card to make the booking, again the second time as-well the card got declined. The reality is that, after few mins, I got charged twice for the same reservations under two (2) different booking numbers. Now the issue is, since I was charged twice, I've been asking for refunding my duplicate payment and that is leading nowhere.

This happened approximately a month ago and after repeated chats and multiple calls with customer service reps who apparently are somewhere in India ( Mandeep and few other reps) all I got was fake promises saying that the extra charge was a glitch and it will be refunded in 48 hrs or we've put high priority on you case you'll receive in 24 hrs. The extra charge is roughy $1, 500 and I don't see light at the end of the tunnel.

I'm raising this complaint so that I can get my refund back and also most importantly to warn others from using this website as they are bunch of crooks as try to extort money anyway possible. PLEASE DO NOT USE THIS WEBSITE. I've learned my lesson that, albeit going directly through airline website maybe be slightly expensive, but at least I don't have to go through the hassle that I'm going through right now.

Hi team, after numerous attempts to seek a refund from this company, the below letter was sent to Opodo head office UK address along with evidence as a last resort, however the letter was returned as their premises don't even exist! Below letter provides you with all the details;

Attn: Opodo Complaints / Refund Department
Booking Ref: [protected]
2020 Flight Refs:
Cancelled Outbound Flight Ref: W94552 LTN-BOJ / PNR 5THKX6 - 24/08/2020 (BH Air via Opodo)
Cancelled Inbound Flight Ref: W94551 BOJ-LTN / PNR QCNMVM - 04/09/2020 (Wizz Air via Opodo)
2021 Flight Refs:
Outbound Flight Ref: W94552 LTN-BOJ / PNR HI1EHX - 16/08/2021 (Wizz Air direct booking)
Transferred Inbound Flight Ref: W94551 BOJ-LTN / PNR QCNMVM - 27/08/2021(Wizz Air via Opodo)
I am writing to make a formal complaint in relation to flights booked through Opodo travelling with Wizz
Airline and an outstanding refund that your company has failed to process despite numerous attempts
to contact you and the airline directly.
In August 2020 my original flights (referenced above) booked with Opodo were cancelled due to the
Coronavirus pandemic; your company failed to advise me that the outbound flight on Aug 24th 2020 was
cancelled, consequently I travelled from Bournemouth to London Luton airport on the day, only to be
advised that the flight "didn't exist" (Booking Ref: 5THKX6 / Flight Ref: W94552 LTN-BOJ). After various
back and forth correspondence with your company, you eventually accepted liability I had not been duly
informed of the cancellation and so refunded my outbound flight + expenses incurred + transfer fee of my
inbound flight and any difference in ticket cost (a total of £208.83).
I subsequently re-booked my outbound flight directly with Wizz Air (not through Opodo) for the following
year August 2021 (referenced above) and Opodo transferred my inbound flight to 27/08/2021
(referenced above).
Around July 2021 the country I was travelling to (Bulgaria) was ‘red' listed and therefore not accepting
UK entrants - despite this, Wizz Air continued to operate their flights and encouraged me to continue
travelling despite being at the height of the pandemic. I was advised any flights cancelled by myself would
incur a charge - this was heavily disputed at the time, but similar to the appalling customer service
experienced with both your companies, I cut my losses and did what any conscientious citizen would do
given the situation to prevent putting myself and others at risk and cancelled my flights, incurring charges.
Wizz Air refunded my outbound flight W94552 LTN-BOJ 16/08/2021 - Ticket Price 100.49+
Administration fee 8.00 + Wizz Bundle 66.00 minus cancellation fee EUR/53.00 = 120.99 I was eventually
refunded.
However - Wizz Air advised via phone that my inbound (return) flight W94551 BOJ-LTN 27/08/2021 had
also be refunded BUT back to OPODO (on or around 27/07/2021) as this flight was transferred andbooked through your company (Ticket Price 211.46 + Administration fee 8.00 minus cancellation fee
EUR/60.00 = 159.46). But guess what - I have still not been refunded by Opodo.
Your company seems incapable of reviewing my case end to end, and continues to focus on the refund I
received in 2020 which was as a result of your own negligence, and NOT the refund I AM STLL YET TO
RECEIVE in respect of the cancelled transferred flight.
In one of the many conversations I had with your company, I actually managed to reach an operator who
took the time to review the history of my case (kudos to Sagar wherever he may be), and instead of being
shouted at (and I quote one of your representatives: "What more do you want from us" followed by being
hung up on), he actually confirmed that Opodo had indeed received a refund from Wizz Air for my
cancelled return flight of THIS YEAR but there was now a new problem - Opodo required my SWIFT and
IBAN in order for your company to refund me, which was provided, but just to be sure let me provide you
with it again.
Despite contacting both your companies numerous times - which by the way is more difficult than trying to
reach Houdini himself - via the only methods you allow: non-reply emails or extortionate call centers,
‘online' case/complaints portals which are constantly rejected because your mailbox is either full or no
longer active, I have now reached an impasse and have had to resort to writing this formal letter to your
UK head office!
The communication / customer service received by both your companies is abhorrent. Never in my life
have I experienced such deplorable behavior. Your delay tactics, false promises and elusive attitude are
shameful. No Customer should need to be the go-between for two companies who supposedly operate in
conjunction with one another. You are offering a travel service, it is your job and you should be contacting
Wizz air on my behalf if you need any clarifications.
Your company has caused me endless sleepless nights, anxiety and been extremely detrimental to my
mental health. Whilst the refund amount may seem insignificant to you, I had saved for years to afford the
holiday and flights I paid for, and I have already lost a significant amount to charges. I have referred my
case to the relevant governing bodies, as this type of behavior cannot continue and should be addressed
accordingly.
I request once again - PLEASE REFUND MY ACCOUNT FOR THE AMOUNT OWED - 159.46.
I have attached the correspondence received from both Opodo and Wizz Air (what little I did receive) as
evidence - good luck figuring it out.
Sincerely, a very frustrated, tired and penniless customer…