Opodo
Reviews and Complaints

I followed all the procedure that you clearly stated on your website, app etc. I cancelled within a hour of booking because Opodo was experiencing technical issues - I tried to call Opodo customer service before and after cancellation and they could not help me. I was told to wait 48 hours and someone will be intouch. I waited and contacted Opodo again and told that i will need to cancel the booking. I explained that I did within an hour of booking - I told that i couldnt get through because Opodo automated system told me it was cancelled but then they told me to wait 72 hours and someone will be intouch - I told them that i was alread told to wait 48 hours and they responded that i needed to be patient. A week's gone by and ive been told to cancel the booking and i will get a third back and again - as above.

Request for refund due to flight covid cancellation :

In February 2020 we booked three return tickets on TAP for August 2020 from Paris to Sao Paulo through OPODO. Due to COVID TAP cancelled the flightin August 2020.
Opodo asked for refund in November 2020 and was refunded by TAP end of August 2021.
Despiste many calls to Opodo, at least every two weeks, i have not been reimbursed yet. Opodo acknowledged being reimbursed by TAP, saying they will reimburse soon but never make it since september 2021. I even asked to be called by a manager and they also have given me a meeting appointment but they never call me. On top of that their promise voiced through their official server is to reimburse customers between 3 to 7 days.

Tickets number are
OPODO [protected] et
Auriane TAP [protected]
Jean Claude TAP [protected]
Catherine TAP [protected]

Good evening, I had a cancellation of my flight on 27 of July 2021 with Wizz air booked through Opodo .booking id [protected].i ve spoke with Wizzair about refund of it and they told me they sent money to Opodo on 30 of july 2021.After 3 months i ve contacted opodo to ask what happening with this matter but they told me they are waiting for money from Wizz air. When i ve told them i have an e mail from wizzair confirmed they paid on 30 of July Opodo told me to be patient to wait few more days.This was on 1 of Nov .I am now frustrated and if this matter is not solving I am going to take it further .
Best regards, Cristina Bindar

I have now been attempting to complete a file for claiming my money back for a flight and car hire to austria on dec 26th. Everytime I get to the end of the form it says that there is an error, despite me checking the information with the opodo online team. Really not impressed. I would appreciate some assistance with this please
My familys holiday has been cancelled due to austria announcing a lock down and children requiring both vaccinations. This is no fault of mine and I would like to sort asap to enable me to book something else

I bought the Flexible Travel Dates insurance and paid over 20 GBP. When I called to change my flight to a later time. They said the flight is not changeable. And they said it's not their business even though I paid Opodo directly for the insurance. They are rude and told me to call the insurance company directly.

I booked a flight to South Africa using Opodo. Due to Covid the flight was cancelled. I have been waiting 19months for a refund and each time I call I am told that the matter has been escalated and that they are still waiting for the money from the airline.
Booking reference number [protected]

I would like a full refund and then 10% of this amount added to the total for each month I've had to wait for the refund to happen. I feel this is a reasonable request as a full refund plus compensation for the poor service and inconvenience

In August 23rd I bought a return flight to Poland for which I paid £103.36. The returned flight to London was on 21st September.
On my October bank statement I found that on 23rd September I had been charged £59.99 by Opodo Prime Barcelona ES. This is incorrect as I did not purchase another ticket through Opodo and have never authorised such a transaction.
Please resolve the issue as soon as possible.
Your sincerely,
Ewa Turner

Dear Sir / Madam,

I am writing to you to raise an issue about: Travel Agents

The issue that I have experienced was: I had been trying to book my return ticket for a while. When the travel restrictions were lifted I decided to book my return ticket. When I called opodo I was told they needed an authorisation from turkish airlines to rebook the ticket. I accepted their request and never got a call back from them. I called the next day only to be told the same. I was then promised a call back which never happened again.
I called the following day and the agent advised me there was availability for the 29th october 2021 but still they required an authorisation. The agent advised me he would hold on to the seat while we waited for authorisation. Taking the information in to account, I paid another travel agent £2500.00 for my up coming holiday to turkey on the 1st of November 2021.
Today being the 20th October I called opodo to find out if they had any update for me as they still never called me back.
When I got connected to the agent, he tells me authorisation is available but seats are not available for the 29th october!
Only availability is after the 5th November.
I advised the man that his colleague provided me with confirmation on availability on the 29th that led me to pay for my holiday to turkey scheduled for the 1st November. I paid £2500 for a full package. He says he could not assist me further but I had to fill in some sort of complaints form even though it was their error.
I have been on the phone to opodo for more than 1 hour 30 minutes and they still cannot get a resolution for me. The so called supervisor then cut the phone as he was not able to resolve the matter for me.
I have called them again and I am online waiting again for someone to assist me for 18 minutes more!
This has left me immensely stressed mentally, physically and financially as I fear I may miss out on my holiday trip and loose my money.
I would never make a fuss if the correct information was provided, but because of their incompetent advisors I am left in this mess.
Please if someone can help me on this.

It occurred on: 2021-10-20

This meant that Financially mentally I am so so upset!
Is this how one is treated?
Shame on opodo, turkish airlines

Get me a booking for the 29 october 2021 or refund my money or pay for the damages and losses that have occurred!

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Aqsa mandvia

Booking Reference [protected]

19 Edgefield Close,
Hamilton Leicester
Le51ud

Hi there,
I had two flights cancelled due to the pandemic at the end of March last year. They were from Sri Lanka to Dubai and Dubai to Uganda. and
In August last year I finally spoke to someone who confirmed my refund had been approved but it may take 3-6 months to receive the refund as they had to wait for the airline FlyDubai to pay them. I accepted this but now it is Oct 2021 and when I last spoke with someone there a couple of months ago they promised I was still getting the refund 'soon' but still nothing.
My two booking references are [protected] and [protected]. I have attached some screen shots from the two separate times I have been able to get through to someone. I have had no updates or contact from Opodo so I thought I would try a different approach.
Can you help please?
Kind regards
Paul

I had booked flights with Opodo for outward London Luton - NICE France with EasyJet (no problem) then return flight was booked from NICE with Blue Air (OB 4131) to London LHR at 14:15 on 7 October 2021. Blue Air flight was not listed and I was told by BA check-in that no Blue Air flights were scheduled that day. I tried contacting Opodo and Blue Air customer help numbers but nobody answers. There was no help at airport and no ticket sales so I had to buy online ticket to London LHR with BA at considerable extra cost to get me home. Opodo is not reliable and does not give support to its customers.

Hello

Regarding our flight from Nis to Malta:
FR5582
Date of flight: Monday, 13th of September 2021
Airport: Constantine the Great Niš

We checked-in online as usual one day in advance of the flight. We entered all necessary data.

We received the email with one boarding pass on 12.9. at 12:43. The email stated that "we have successfully checked you in for one or more of the following flights. Please find your boarding pass (es) attached."
Nonetheless, in that email there was only one boarding pass attached (my husband's). My boarding pass was missing.

Next to my name, there was a line "Check-in with airline".

First, there was no reason not to attach my boarding pass after I properly checked-in. If there was any, Opodo did not offer any explanation or reason for not generating my boarding pass.

Second, the only direction as to how to proceed was "check-in with airline". Therefore, at the airport we proceeded to Ryanair counter. There, to our shock, they charged us 20 euros "for printing the boarding pass".

Since:
1) Opodo as an intermediary did not fulfill its main purpose - sending boarding pass
and
2) we followed the exact direction stated in the email, checked in with airline, and had to pay extra 20 euros

let me know please when the extra charge 20 euros will be refunded to my account.
Let me know what the exact procedure for the refund is and I will provide the receipt as well.

Date of incident: Monday 4, October 2021.

Client no: Booking ID: [protected]

Full Description of Incident:

I, my son and his girlfriend booked a flight to travel to Lagos, Nigeria, from the UK by connecting a Lufthansa flight from Frankfurt on 09/10/2021. Our booking and tickets were confirmed until a few days ago (literally 5 days until we are due to travel) I received a text via the Opodo App informing me our flight from Frankfurt is cancelled by the Airline. Opdod did not provide any further explanation why it was cancelled or offer me any assistance. I was simply left in LIMBO.

The worst part about the experience is, I tried every means to contact Opodo e.g. via Customer Service Email and the phone number I found on the internet. I had no success. Today is Wednesday 06/10/2021, still no word from Opodo with an explanation why the flight is cancelled.

The strange thing is, I have found out through my own research that flight LH-566 from Frankfurt was NEVER Cancelled, because I had the idea to look for alternative flights since I am completely frustrated at this point with Opodo and their lack of communication.

Other than British Airways and Virgin Airline, all flight operators kept suggesting to me was flight LH-566 (this being the VERY Same flight that I was informed by Opodo was cancelled).

One of the flight operators informed me there is nothing wrong with flight LH-566 from Frankfurt and that it is on Schedule to leave Frankfurt on 09/10/2021 as planned. It is now very clear to me at this point that the problem I am experiencing is DIRECTLY LINKED WITH OPODO and their inability to be Professionals by being Open, Honest and Transparent.

To add insult to injury, as I have had enough, I selected the option to have a refund from Opodo. I received a text via Opodo App informing me that it will take up to 3 MONTHS to process my request for a refund. Now let's imagine for a second what the PENALTY will be, if it was me, the customer, who cancelled my trip without any explanation.

Opodo need to be exposed for their lack of honesty, professionalism, and lack of empathy for customers (I have been stressed out of my mind). The trauma I have been through these last few days could easily have been avoided if there were some form of communication on the part of OPODO.

On 5 th sept 2021, i was making online reservation and booking a 2ways ticket for
20.12.2021 Helsinki-Paris-Nice and return
02.01.2022 Nice-Paris Helsinki. then i added 1 luggage 23kg each way and paid the requested amount with Debit MC 213, 04 €.
Once paiement completed i received online booking confirmation for travel dates 05.10.2021 and return 12.10.2021 which are totally different what i had purchased.

5.9 I tryed coples hours to reach Opodo unsuccesfully and the airline cie ( Air France) which ofcourse redirected me to Opodo.
6.9 i reached anOpodo agent and made my claim either to change the flight to right dates or to cancel the booking if they would not able to provide me the booking i was intented to make.. The agent called me back shortly after and offered a 350 € extra fees to process the booking with correct dates which i refused and requested a full refund.

Notice on several occasion the agent was asking me to wait 24h prior departure to make the refund claim ( so 30 days ahead...) which i denied and insisted to cancell right away the ticket and asked for refund.
After an hour or so on phone with opodo, the agent finally confirmed that refund claim was in process and i would get refund with in 14 day and opodo would eventually reach to me.

20 sept after receiving almost daily adds from opodo / air france concerning extra services offers related to my trip i contacted again opodo to inquire about my refund, again i got same answer, refund in process and they are waiting confirmation from airline cie before refunding me.
Again the agent affirmed that i would be contacted within days to finalize the refund.
2. October i contacted local office of Air France which informed me that my booking was still in process/ valid.
After that i contacted Opodo agent and put me on hold for ab 15 min then call ended...
so in total about 3h international phone calls and nothing happened.

Hi, Opeodo, today I was talking with opodo hotline service employee Hasan Osman. Was presenting high price for changing the tickets and did not answer why I need to pay extra money: 103Euro per nose (this was his expression) for changing of each ticket, Reservation [protected].
I also got from him a very rude expression at the end of the talk: while you have your sweet coffee, you will be getting email from opodo ith conditions of my booking. The email did not contain ticket exchange booking, but spoilt my mood because of the type of conversation I had to have with your rude operator.
Very disappointing, this spoils all impression about opodo.

I had booked a flight through Opodo to fly from Birmingham, UK to Delhi, India on Sunday 31st January 2021 (booking reference - [protected]). This flight was of course during the height of the worldwide COVID pandemic, where the UK forbid UK citizens to leave the country for non work related matters and other countries refused entry to travellers and as such this flight was cancelled by the airline. In the lead up to the 31st January I was ringing Opodo to ascertain whether the flight was going ahead and they refused to say and kept referring me to speak to Air India. Eventually I found out from Air India that the flight was indeed cancelled and that I will have to process a refund through Opodo as I booked with them as opposed to booking directly with Air India. After ringing Opodo back again that day to start a refund they initially refused and stated that I would have to arrange a refund with Air India instead. It was after a while of me explaining that a refund could simply not happen through Air India because they had no knowledge (apart from my details as a passenger) who I was. Opodo eventually submitted for a refund. On the 1st February I received an email from Opodo saying as such (albeit the email refers to a "Mr Copeland" - something they kept saying despite me telling them I was female). On the 3rd May I then receive an email from Opodo asking for me to give them a call where I am then told on the phone that my refund is starting being processed. I was told by the operator that my refund will take a few months (no exact amount of time specified). I also changed my bank details for the refund and the initial payment card doesn't exist. The operator then reassured me that this new payment details has been put in the system, I was also told by the operator that I would be kept updated on the progress of the refund by Opodo. On the 29th July I have then rang Opodo, after receiving no contact, enquiring as to the progress of the refund. I was told by this operator that I would received my refund within 120 days from the start of the refund process and that if there were any issues then I would receive a call from Opodo explaining why there was an issue. I also clarified with the operator that they had my new and updated card details that I gave back in May. I was told that they had not received any new card details and I again had to give them my bank details. After this phone call I worked out that the 120 days wait time told by the operator ended on the 30th August 2021. This date then arrived and I waited a further two weeks for contact from Opodo and received nothing. On the 14th September I have then called Opodo again asking for an update to which I was told it was still being processed. I made a complaint (one which I have raised several times on previous phone calls to Opodo) about the lack of communication from Opodo and how the customer has to repeatedly ring them for updates despite being told that they will contact the customer. I stated how I understand that there will be a wait on the money getting back to me due the fact that there are many other people also waiting for a refund but the lack of communication and accountability from Opodo was unacceptable. I was told by this operator that I would receive a phone call from a manager/supervisor that week, definitely by the 18th September. No such phone call was received from Opodo and as such on the 22nd September another phone call was made to Opodo. The operator explained that the refund was being processed still and I will have to wait 180 days. I informed him that I was told 120 days and he said this was no correct and it has been 180 days. I have then tried to clarify if they have the correct bank details to which he gave me the old bank details still. I have then explained how I have given my bank details over twice and for some reason they are not being kept on the system. I have then asked to speak to a manager/supervisor as I wasn't feeling that my quite reasonable requests as a customer to ensure the company have my correct bank details were being met. The operator then questioned why I was wanted to speak to a manager and said they were all busy to which I said I was happy to wait. The operator then got defensive and was asking why I was repeatedly ringing up Opodo to which when I was trying to explain he kept talking over me. I was trying to explain how I am being promised communication from Opodo and receiving nothing from them and as such I am repeatedly having to ring them to find out what is happening.

OPODO Complaint - sent on 10/09/21 at 13:15 hours

Total failure to deliver our flights

We booked flights with Eastern Airways through Opodo.com on 10th August from Cardiff (UK) to Belfast (UK) departing on 10th September and returning on 12th September 2021. We received confirmation of our booking the same day, but did not receive a travel document from yourselves until 23rd August 2021. This said that we could not get tickets our original flight T3 830 departing at 17:55 but instead had been allocated to the earlier flight T3 826 departing at 15:15 which was acceptable to us. I have attached the document sent, with the E ticket numbers clearly identified.

On going to access our boarding passes on 9th September at 09:00, it appeared that we were unable to access them via the Opodo app, so we went to the Eastern Airways website as directed by the website. Again, we were unable to access our booking.

I then phoned the Opodo Prime number to get help with this. I have spent a total of 3 hours over 9 phone calls, with promises from people that they would call back but they never did. I spoke to some very pleasant people, who were all unable to help me and escalated up to another team who would deal with Eastern Airways direct to get to the bottom of the voided flights and to ensure that we were reinstated on this flight.

When I phoned at 16:10 last night (9th Sept), I was told I would have to wait for Eastern Airways offices to open at 10am today (10th Sept). I asked repeatedly for reassurance that the problem could be solved and I would have my flights reinstated. I was repeatedly told that it would not be a problem and that someone would call me back at 10.30am. Surprisingly, again, no one called back so I called at 10:45am and was once again given the run around. I was again told to call back in 20 minutes as the supervisor would speak to me and it would all be sorted out.

However, it was once again unresolved. The supervisor reported that the tickets had been voided and there was nothing she could do to get us on the flight. I checked on my laptop at that time, and your company was still selling tickets on this flight at almost double the price I had paid a month earlier. Again, I asked to be put on the flight and was told that they were just a call centre in India, and did not have authority to do this. I asked for a contact number for your Barcelona head office, or the managing director's number but was denied both of these.

This means that we have missed our flights - which were to see my sister for her 60th birthday as we have not seen her in over 2 years. Nobody cares about the hurt and distress you have caused us, and I reflected this in my evaluation of your company and the service I received in the post telephone call review.

Please send me a full refund for the flights that you failed to secure for me, at a cost of £395.16. I have had to make alternative arrangements at very short notice to allow us to get to Belfast. I have booked flights from Bristol Airport instead with Easyjet, which are at a cost of £467.40. I would also like the £72.24 difference that I had to pay due to the failure of your company to provide me with the service I had paid for. I have not added in any additional cost for the further travel, car park cost, or substantial inconvenience and stress that my wife and I have experienced.

I look forwards to a speedy resolution in this matter

Having sent this email to OPODO's complaints line, I received the following email from them:

Dear customer

With regard to your booking reference with Opodo [protected]

We have tried to contact you without success regarding your recent request.

We need to inform you that according to Eastern Airways you have been no show for your flight from CWL-BHD on 10th Sep and return on 12th Sep. So ticket is non refundable.

For any further assistance you can contact us at any time.

Thank you.

Help centre

We look forward to hearing from you soon.

Kind regards,

Your Opodo Customer Services Team

At no point has anyone contacted me, despite having 2 telephone numbers and my email address. I have now issued the following email to OPODO, via their compensation link as it is impossible to get someone to speak to or an email address to have a formal conversation with.

The following was sent today:

You clearly have not read my previous complaint to you (attached) or investigated it in any way. I was informed by your Indian call centre agents that our booking on this flight had been voided and we would not be able to fly. They subsequently gave me this form to claim compensation for my flights which I have done (in attached complaint).

I called your Indian call centre on the following days and times:
9th September: 09:22 (15 minute call), 09:38 (7 minute call), 09:46 (42 minute call), 16:05 (48 minute call)
10th September: 10:30 (28 minute call), 11:40 (12 minute call), 11:53 (28 minute call)

In the 3 hours of conversation and calls I had with YOUR staff, I was repeatedly told that the flights had been voided, and I could not fly on these Eastern Airway flights. The call centre staff escalated my problem to the supervisors, who told me they had directly contacted Eastern Airways and that we were not on the flight, and could not get booked onto the flight despite my repeated pleading with them to do so. As these calls are recorded for training purposes, you will be able to access them and to listen to what was discussed.

Please give me an email address I can directly communicate with, and please escalate my complaint up to your superiors so that I can get my refund as requested in my original complaint.

Regards

Graham Wardell

Please can you help me to get some resolution and a much needed refund

Cancellation of this booking processed on 6th July, refund would be part voucher and part cash. Opodo status on App shows request sent to airline on 15th April and still awaits feedback.
I contacted Air Canada myself in past month and they have issued the voucher directly to me but advise that they refunded Opodo with the cash on 7th April 2021.

Booking ID : [protected]

Cancelled 06 April 2021

Status as of now - Request sent to Airline 15 April 2021 - Pending Authorisation.

August 2021 - I started contact directly with Air Canada who have resolved voucher bit for me and advise Opodo refunded on 7th April 2021.

Dougie Craig
[protected]@vabs.biz

On Wednesday 21st July 2021 at 11:39am I booked and paid for an indirect flight on Opodo going from Lagos to London Heathrow via Frankfurt. The flight was booked for 22.55 on 7th September 2012 and due to arrive at 6.40am in Frankfurt with a connecting flight From Frankfurt to London departing at 10am. The operating airline were Lufthansa and Brussels Airlines.

I travelled from Delta State to Lagos state in Nigeria on 6th September, which is a 8 hour journey by car. I booked and paid for a hotel in Lagos where I spent a night. On the 7th I booked a taxi to the airport carrying my luggage and arrived at Lagos Airport only to be told by customer services that Lufthansa does not operate on a Tuesday. I was shocked and showed my tickets, but customer services explained that I would have to get in touch with the company I booked with- Opodo. I had no option but to return to the hotel via taxi and pay to stay another night.

I called and informed Opodo and Opodo asked me to 'check in' online. I explained that there was no need to check in as there was no scheduled flight from Lagos. Despite this the customer services representative checked me in on the connecting flight, which was due to depart Frankfurt for London on 8th September at 10am. After this I received an email stating that my flight had been scheduled for the following day, 8th September 2021. On a closer look at the email, I noticed that the first flight had been rescheduled. HOWEVER, the second flight had remained the same as the original time and date (8.9.2021 at 10am). This would leave me stranded in Frankfurt with no connecting flight. I called Opodo who informed me that they would contact Lufthansa and Brussels airlines but that it would take 48 hours to get a response. Meanwhile, I had been checked in online for the second flight (Frankfurt to London) by Opodo. I contacted Lufthansa directly. They informed me that I would need to contact Opodo and Brussels airline regarding the second flight. I contacted Brussels airlines and spoke to a manager for an hour, only to be told that there was nothing that he could do apart from direct me back to Opodo. I went back to Opodo, who insisted that it would take 48 hours to rectify. No consideration was taken for the preparation needed prior to flying including booking departure and arrival (day 2, 5 and 8) tests which would no longer be valid. No consideration was taken regarding having to return to a hotel in Lagos, which is an 8hour journey from my home. The expenses incurred have been excessive. Opodo finally suggested cancelling the flight and stated that the refund would take 5 working days. Opodo did not consider that this booking was made 47 days ago (21.7.21) only to be disappointed and cancelled at the very last minute. This subjected me to booking a flight with British Airways on the 8th September at a cost of £2, 500 for economy class.
This entire experience was highly stressful and frustrating. The customer services at Opodo were awful. I am in disbelief that customers can be dealt with so poorly.
I am writing to request a full refund for my flight which cost £490.32.
Please see the details below of the original flight.

Booking confirmed

Tue, 7 Sep
Lagos London
Confirmed

Opodo booking reference: [protected]

With Prime, you're saving every time you book.
£ 515.15
Full Price £ 490.32
Opodo Prime price

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Departure 11 hours 45 min

Lagos to London
Brussels Airlines SN 7261 Operated by Lufthansa
Airline reference VL39MF

22:55 Tue, 7 SepLagos (Nigeria), Murtala Muhammed (LOS)
Duration: 6 hours 25 min

06:20 Wed, 8 SepFrankfurt (Germany), Frankfurt International (FRA)
Class: Economy

Connection: Change plane
Transfer duration: 3 hours 40 min. Check with airline for boarding time and gate.

Lufthansa LH 904
Airline reference VL39MF

10:00 Wed, 8 SepFrankfurt (Germany), Frankfurt International (FRA)
Duration: 1 hour 40 min

10:40 Wed, 8 SepLondon (United Kingdom), Heathrow (LHR)
Class: Economy

Please see the confirmation below for the new flight I had to book for British Airways which cost £2, 499 as a last minute flight on the 8th September.

E-Ticket for TU77125
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You forwarded this message on Wed 08/09/2021 17:32
This message was identified as junk. We'll delete it after 6 days. You forwarded this message on Wed 08/09/2021 17:32
D
dean
Wed 08/09/2021 16:43




To:
• oge.[protected]@outlook.com
E-Ticket

Rear Ground Floor Hygeia Building
66-68 College Road, Harrow Middlesex HA1 1BE
☎ [protected], [protected] Contact Information
Mrs SARAH AZIKIWE
52 Rattray Road
London SW2 1BD Booking Date Wed 08, 09 2021
Reference TU77125
Contact Dean

Flight Details
Itinerary
Departure: Lagos → Lagos
British Airways BA-74
Operated By- BA-74 Murtala Muhammed Intl. (LOS) Terminal - I
Sep, 08 2021, 22:55 Heathrow (LHR) Terminal - 5
Sep, 09 2021, 05:25 ECONOMY
British Airways BA-75
Operated By- BA-75 Heathrow (LHR) Terminal - 5
Mar, 01 2022, 09:40 Murtala Muhammed Intl. (LOS) Terminal - I
Mar, 01 2022, 17:15 ECONOMY

Traveler Details
Name Date Of Birth Airline Reference Ticket No
1. MR OGECHUKWU DAMIAN AZIKIWE Oct, 07 1983 OVCDAG [protected]

Flight Conditions
Change Before Depart GBP 180 plus fare and tax difference if applicable.
Change After Depart GBP 180 plus fare and tax difference if applicable.
Cancel Before Depart Not Permitted
Cancel After Depart Not Permitted

Baggage Allowance
Baggage : 2 Piece Plan // UPTO50LB/23KG AND UPTO81LI/208LCM
Cabin Baggage 1 Piece Plan // UPTO50LB/23KG AND UPTO50LB/127LCM

Booking Ref: [protected]

Hi Complaints Department,

Can you please arrange an urgent refund for the overcharge made from my account for the above booking.

The amount at the time of booking should have been £582 and I was incorrectly charged £1172, which is a £590 overcharge.

I have attached screenshots which prove the amount at the time did not exceed £600 via any provider, and there was a clear error on the Opodo online payment system.

I am unable to unsubscribe from my Opodo Prime account and the automated help keeps sending me round in circles with no option to unsubscribe, except from emails.
I've tried using both the website and the app and on both occasions the advice takes me into an information loop.
I'm unable to talk to a human and also unable to find an email address.
The money is due to be taken out of my account shortly.
Thank you