Opodo
Reviews and Complaints

It is impossible to get any invoice from them..

Couple of months ago I made a travel bought the ticket from Aped for the Turkish Airlines yet since then I couldn't get invoice to claim my money from where I work. I contacted with both of the companies one says the other should give it and the other says I should get it from the other. It has been months now. So disappointing on behalf of the both big named companies.
I DEFINITELY WOULD NOT RECOMMEND TO USE THEM.. AS PRECISELY BECAUSE IT TOOK THEM SEVERAL MONTHS SEVERAL UNANSWERED EMAILS AND ONE COMPLAIN TO MAKE THEM TO TAKE ME SERIOUS AND REPLY (THOUGH THE REPLY WAS JUST TO SAY IT IS NOT THEIR RESPONSIBILITY).

They cost me to lose 250 pounds of reimbursement that I could claim from where I work if I ever could get an invoice.

I have asked for an invoice politely, firmly and repeatedly - no joy whatsoever - if I don't get an invoice I cannot get an invoice so I desperately need that invoice - Opodo has ignored me for weeks. Seems they don't a damn about their customers - leaving a bad review to their customer survey has not led to any follow up so it shows the kind of attitude they have - never again!
My Opodo reference (to my emails) are:
[[protected]-[protected]]

Doubt anyone will bother but I am reaching out to anyone who claims to be able to help.

Alexis

They lie to their customers about prices. The actual prices are usually lower than on their website. It's easy to check if you spend a couple of minutes on searching on the internet. I regret I booked through them before I saw the real prices. I probably could have canceled the booking, but I know they will charge me for this and I will get a partial refund in a month (due to other reviews).
So if you want cheap tickets, the Opodo website is not where you will find them. Look for more websites, it will take you 2 minutes. Don't waste your money on these liars.

I was flying with my family from Chania to Athens on 3 August 2017. The tickets were purchased through Opodo - please see all the details below, including the number of bags paid for (three). However, at Chania airport we were charged again for the luggage (which I had already purchased when booking the flight). The sum charged was 105 Euros. Please refund this sum.

Thank you,
Olga Smith (email: [protected]@yahoo.com)
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Your booking
Travel Itinerary
Date Airport Airline Operated by

Departure
Duration:
50 minutes
Departure
09:10 Thu, 3 Aug Chania (Greece) - Souda (CHQ) Olympic Air
OA 333 Aegean Airlines

Arrival
10:00 Thu, 3 Aug Athens (Greece) - E. Venizelos (ATH) Class - Economy

Passengers
Passengers Type Identity Document Bags
olga smith Adult
Departure: 1

marina smith Adult
Departure: 1

maximilian smith Adult
Departure: 0

olena tabachnikova Adult
Departure: 1

Payment
Customer details Price and payment method
We will send your ticket to the following e-mail address: [protected]@yahoo.com
Full Name:
OLGA SMITH
Phone number(s):
[protected]
e-Mail:
[protected]@yahoo.com
The total cost of your reservation is : £ 412.73
Terms & conditions about your purchase and privacy policy
The total cost of your reservation includes all applicable taxes.
The details of the amounts charged to your card are shown below :
- Olympic Air : £ 335.06
- Opodo : £ 109.68

Information of interest
Check-in Online

Opodo makes your flight check-in easy.
Get informed here to know how and when to check-in for your flight and to print your boarding pass. At the airport, you will only have to go to the boarding gate.

Service Options

Basic Service
You have chosen Opodo Basic Service, a budget option that includes only an email confirmation. We strongly advise you to check with your airline before departure. If you wish to contact us, you can reach us on [protected].

Changes and cancellations

Very tight conditions may apply in case of changes and cancellations. Please visit our online Help Centre for further information on ticket amendments.

Notes and Advice

Passengers must have a national identification card or passport for domestic flights and a passport for international flights. Some airlines reserve the right to request the bank card used to pay for the ticket. We recommend arriving at the airport check-in desk at least two hours before your flight departs.
Note: The administrative authorities will inform you of the formalities necessary to travel (passport, visa, and vaccines). It is your responsibility to comply with these formalities. You will not be entitled to any form of reimbursement if you are denied boarding by not presenting the documents required (passport, visa, and vaccines certificate).
Opodo reserves the right to refuse to issue tickets or to require additional documents under the terms of its own security policy.

Complete your journey

Book your car at the best price

Do you need transfers in Athens?
Book now, for an easy and enjoyable journey

Opodo booking reference: [protected]

I booked a ticket on 3rd May 2017 and after few days canceled by Opodo because of unknown reasons...

I talked to customer service many times, I send them many request emails... they told me you will get your money this week, next week or two weeks later... this process repeated several times from three months ago...

Last time (three weeks ago) I call customer service in U.K, she promises me and took my banking account information and told me you will get refund maximum 2 weeks later... Now, three weeks passed and nothing happens...
I'm really disappointed with the behavior of Opodo company.

So I had problems with my visa and can't take my return flight, but my travel insurance I purchased in case this happened now doesn't cover it. Better yet, the number customer service gave me to file a claim was invalid...What's the point of purchasing travel insurance for your flight if the only refund you can receive is after your own death? Thanks, Opodo & British Airways were you too busy with tea time to fix my flight? I won't be using your "services" again.
NEVER USE OPODO!

I booked a flight from Tunisia to London and on the opodo website it was shown that the both the flight included a checked in luggage, however this was a big lie since only the return flight included a luggage, after receiving the email confirmation and realised I tried calling the customer services which advised me to complaint and when asked them to cancel my booking since it was a free cancellation booking that told me we wil only be able to refund you £3.40 after I paid almost £500 tickets!
Very disappointed will not use this website again and won't reccomend it to anyone!

I Booked 4 flights to Bogota-Colombia on 11th July. My husband is disabled and therefore I requested a wheelchair for ease of things as transfers from terminal to terminal can be difficult. I got on the same day a booking confirmation and another email requesting extra information regarding the wheelchair. I rang today (17th July) because the money hasn't been withdrawn from our bank account to learnt that the booking has been cancelled because I didn't ring earlier to confirm wheelchair arrangements! and of course they wanted to charge me more money as to reserve a week later is more expensive. No respect for disabled customers ... in fact, worst rights for disabled customers as if I haven't disclosed my husbands needs none of this would have happened and I would still have the bookings at the price I thought I bought this tickets.

Its disgusting behaviour of Opodo and its policies towards procedures and timeframes regarding disabled passengers!

Today

Dear sir/madam,
I booked a ticket to Beirut in January, and paid £75 insurance for no cancellation fees to be added on, if need be. However, on the same day after 10 minutes, I cancelled this booking. I asked for the refund but they added on the £75 for cancellation even though I paid for the insurance. When I called them, they consistently replied to me that the process was pending, however after 6 months you have still not returned the £75 which you took even though I paid the insurance.
[protected]- Booking Number
Kind Regards,
Dr D Diab

There is the complain from
Svajone bekesiene
Phone number (s):
[protected]
E-mail:
Svajone. [protected]@lka. lt

The total cost of my reservation no.[protected] was 619.74€
Terms & conditions about your purchase and privacy policy
The price of your multi risk package insurance € 56.97
The details of the amounts charged to your card are shown below :
- ryanair : € 535.68
- opodo : € 84.06

But on 15.05.2017 the opodo I have to pay 619.74€ and 84.06€ after that on 16.05.2017 I pay for tickets ryanair 600, 62€.

I realised this only now, when I checked my payments.

Dear Sir/Madam,
I was suppose to fly from Mauritius to France with flight number VFBO2C on 19th June 2017. Unfortunately, I had a car accident on 13th June and it was a big accident with my car crashed completely and my health deeply affected. I have evidences of my accident as the case was reported to Police. I have tried calling Opodo to postpone my ticket or a refund but they said refund not possible so I was agreeing for a postpone but that too they asked me around USD 1000 ( penalty despite I took an premium option where it's said postpone is free plus ticket difference fee )which is a bit too much and my state was not good at all to decide when next I can travel.
I wish to recover the air ticket or at least postpone it for a later date. I can send you evidences of my car accident, medical paper advising me complete rest and phone calls made to Opodo from my operator for a change but that was unsuccessful.

I also requested the call center of Opodo an email address to write about my issue so that it can be forwarded to someone in charge but they didn't give me any address so I have written to Condor support team to explain why I cannot travel prior to my flight and they have advised me to liaise with Opodo to sort this out.

Please let me have a feedback as soon as possible. Relying on your support.

Kind Regards,

Pratima Jeebun

Hi I noticed on my itinerary with British airways that going out my reserved seats which I paid a lot for because I have Parkinson's disease I needed were cancelled without me knowing.No explanation.So I phoned you and explained that I paid a lot for 3 seats and why I needed them as I needed extra leg room all I got back was yoh Can gave any other normal seats go online and key us know which ones.I couldn't get onto anything on my booking to do with seat reservation and like I said I booked them early especially.So I had to cancel my flushers and not being my fault I lost over a thousand pounds.
I'm not happy with this and the attitude I got back
I would like the rest refunded please who do I go to to get this back
Reservation number 5YWNVO

We booked a flight through Opodo with Volaris Airlines from Cancun to Veracruz, and the return journey on 15th June 2017 (Flight Y4 126). Opodo transaction number: [protected]; booking made on 13th August 2016.

I noted yesterday (19th May 2017) on the Volaris website that, without our being notified, they had changed the return date to 16th June when we will no longer even be in Mexico. I therefore wished to cancel the flight and obtain a refund. I telephoned Opodo, who denied that they were in the least bit responsible and claimed that it was my responsibility to cancel the flight, by telephoning Volaris on a Mexican number. Eventually, I was told that Opodo would email me a form to complete and return. Predictably, that didn't happen.

I just wish to get a refund for the flights which are no longer those for which we paid.

Opodo had an error on their website which lead to double names on the bookings. I called Opodo and they tell me the booking has the be canceled and rebooked ( over 600 GBP cost).
The airline (Lufthansa) says Opodo's information is incorrect, the name correction can be done free of charge as it is an obvious mistake.

I am requesting either a full refund of the entire reservation or the correction of the name.
The Guardian has reported on this issue late March 2017 ( https://www.theguardian.com/money/2017/mar/23/opodo-charges-for-own-mistakes-name-change-unfair-fines )

These business practices are unacceptable and unlawful.

Opodo Reservation Number
[protected]

I travelled to Mauritius on 3rd April via Eurowings...I booked with Opodo
flight no 4U355 operated by German Wings to Cologne and then from Cologne FLIGHT no. EW176 to Maurtius..
Although food was included on this long haul flight I was offered non, so i had to buy for which I paid 9.90 Euro on my Visa ..then at the end of the journey a breakfast was offered to me..which surprised me.

when i asked why i was not offered drinks and dinner for which i ended buying they said i should of asked them as they are very busy and did not see my name on the list and that i should have told . i am very disappointed with this service to say the least and i want to reclaim back the money i spend on the meal or i will take this further. I know the money is not much but the principle count. Not even a sorry and trying to say it is my fault for not asking for a meal..

please kindly deal with this matter and reply to me

I

I cancelled my tickets via opodo in Jan 17, while doing that I was informed that it might take a maximum of 3 months to process the refund. It has been 5 months now and I haven't received the refund.

After following it up with them from last 4 months, all I get to hear is that refund is in process and would be done on priority.

Can someone let me know how this can be escalated and resolved?

Booking ref: dwshwc - tp83xf
Query ref [protected]-[protected]
I have purchased 4 tickets for bologna airport today. total from ryanair amount is ££738.18, but outstanding payment to opodo mounts up to £824.61. this is unacceptable amount for the service charge. also, I have used promo code vip40 that obviously was not applied. instead of paying less I have paid even more
Please I request immediate refund for £100.33 asap

Do not book with this company. This is the most unprofessional service provider i have ever dealt with in a decade of using online travel agents to book flights. I booked flights to usa with opodo for summer 2017, having been directed to them through skycanner (This company should think twice before being affiliated with such a disgraceful and corrupt company) in the beginning of february 2017 to find another £370 debited out of my account another two weeks later for the same paid flight. Therefore double charging me for a thomas cook flight i had already paid for (I booked through their sales team on the phone!) and effectively making an unauthorised payment from my account which by definition is fraud.

After several days on the phone to their customer service team trying to get the problem sorted, i managed to get through to the refunds team to explain the situation. After back and forth emails, sending my bank statement as proof, i was finally assured by their finance department that i will get this refund, it was a mistake on their part and that the refund has now been processed. I should expect to receive it the following week but they cannot promise me this. I asked "why will it take so long?", the adviser paused "due to a backlog of payments". Clearly, this is something they do on a regular basis, make unauthorised transactions, double charge, cancel flights...The complaints list is endless! A month has passed and i am still £370 down on my account and they have blocked my calls through their call centre and are ignoring all my emails. Absolutely disgusting and unprofessional. It is pathetic to say the least, i am astounded at their level of service and i would advise anyone thinking of booking through this company to seriously question such a decision. The cheaper cost is not worth the insurmountable problems you will have with your booking. I have launched an investigation through my bank and will definitely be procuring some legal assistance to help resolve this. I will also be taking this to the press. Despicable.

Opodo booking reference: [protected]

I booked a flight with Opodo for a return flight to Stockholm and a Stockholm hotel flying out with Scandanavian airlines and back with Lufhansa.

There was no where on any documentation I received from Opodo to say any of this was not-refundable. I spent half an hour on the phone to find, from a very unhelpful customer services rep that the flight was not refundable. and for some reason that I would get £30 back (less than 10% of ticket price). I was passed around several times before I got his info, I was then told that they did not deal with hotel cancellation and he would pass me on to a colleague. after waiting for 40 minutes, I gave this up as a bad job. It has taught never to use Opodo again (I have used them frequently in past, but never again). Possibly the worst customer service from any organisation I have ever dealt with.

Hi,
I'd like to speak with someone with regards to our flights we booked through Opodo. I have just spoken to your India call centre and must say were no help what so ever. We have booked flights through yourself to ibiza in August. We had the use of a villa for a week and now the person who owns the villa has now accepted an offer for the villa and has sold. This means we can no longer go, due to a once in a life time trip to Florida we can't afford the expensive costs of a hotel or a villa at that time of year. I'm looking for some compassion as I'm now £650 out of pocket. What are my options? After talking to your Indian call centre I want to say your company is very unhelpful and put it all over social media. But I'm happy to give someone from your UK office to respond.