Opodo
Reviews and Complaints

Hi there,

I canceled 1-st booking DE814850190 on 16.06.2022 and on the same day 16.06.2022 I reopened new booking DE814880550 and charged 5016,13pln.

My Mastercard has been charged for first booking 3954,48pln on 16.06.2022 and credited on the 29.06.2022 with only 3522,00pln so I request from you the payment to my MC account of the remaining amount of 432,48pln.

Regards,

Andrew J Grodzicki

Basically, this company is committing fraud.

When bought the ticket for £1300 I also bought refund for any reason guarantee with additional £89 on top...

I cancelled my flight 3 weeks before the departure date and Opodo sent me an email saying that the airline is refusing to refund.

I called Opodo that i bought it from Opodo and I didn't buy the ticket from the airline.

Opodo is just keep repeating that this ticket is nonrefundable because the airline says so.

I questioned Opodo about the £89 guarantee that I purchased, but no proper answer. Just keeps repeating that it is non refundable because the airline says so.

They have not given my money as they own me me 316,28EURS and the airline have given them the money and on the 7/7/23 i got a e-mail off them to say they will give it back to me and still waiting i tryed contacting them and all they say it will in the back in 72 hrs but still not in. the ref number is [protected] and they got my e-mail address as well the date, our flight was on the 5/6/20 from Bangkok/ Thailand to Manchester on the 6/6/20 and with return in September 3/9/20 but the returns was cancelled 4 time's with the airline so I had rebook with another airline that got me Back to Thailand on 20/2/21

Booked a ticket 07.01.2020, via the Opodo app, return flight from the UK to NZ.

Depart 08.05 2020

Return 22.05.2020

Airline Ref: RFG3U9

Total cost £850.60

I received notification on14.04.2020, via the Opodo app, that my flight had been cancelled.

I lodged a request for a full refund and not a voucher. I was informed that it would take 90 days from 15.05.2020 for my refund to happen.

It is now 2 years and 7 months since my flight was cancelled. My refund status says that Opodo are waiting to hear back from the airline (Emirates).

This is absolutely ridiculous. I do not want a voucher, i require the money as i have since been made redundant and i will never be able to fly again, due to health issues.

I tried to cancel prime subscription at end of 30 day but I was unable to do so via app or opodo website opodo customer services instructions do not work so I was charged £59.99 without my permission I do not want a prime service and or prime subscription. I tried funding a phone number to contact opodo or even an email but that just did not work either

Dear Sir / Madam

I am very sad and disappointed to find out that you access my Bank account and you took £47.33 on 25 July , I never ask to go Prime as I hardly flay As I am a pension over 75 years of age. I contact my Bank ( fraud section) this morning and I explain every thing.

Please can you refund this money back to my account, and take my name off this PRIME.

Kind Regards

Seif Zineldin



Reply

Forward

OP

THIS IS THE WORST online booking I've ever made !

I'm trying to reach OPODO through the mentioned contact on the web, but with no respond, on the phone, email and through the useless robot system Chris.

my flight in in 2 days and I need to postpone it, and this is not doable directly with the airline, since I UNFORTUNATLY dealt with opodo as a platform.

I need a reply ASAP, or this will really escalade to a higher level.

WORST EXPERIENCE EVER, and i do believe this web should shut down !

Hallo,

I have tried to book a trip but the booking didn't take place from Opodo end but your bank has taken the money from my account.

Booking Reference number is [protected].

Please send the amount back to my account €756,03.

Thanks.

Regards

Zia U Shaon

I have had the worst experience dealing with Opodo.

They are a bunch of SWINDLERS, FRAUDSTERS and CHARLATANS.

They expect me to wait 50 minutes before I can talk to an agent. They deduct 20% from the original payment for cancellation and they also tell me that I have to wait 3 months for a part payment refund. Yet, they take less than 1 minute to take money from my account. They try to force my to download their app to see the progress of my refund. This is all not necessary and totally unacceptable.

Please, Please avoid these charlatans at any cost, if you value your sanity.

Yesterday i booked a flight, from geneva to Lisboa. The flight would be today at 13:25. it is now 9:00 and i still have no confirmation. The helpdesk is not Helpful at all, the only sentence they say throughout the whole conversation is „mam u have to wait, we have 24 hours to confirm“ if u try to explain that m’y Flight is before those 24 hours, they dont Care. I have even told them to cancel so i can book something else, but as the only sentence they know „u have to wait“

Never Ever again and i will make sure no one in my Surroundings flies with them.

Opodo booking reference [protected]. Round trip ticket within one day: 10:20 Larnaca - Vienna (Ryanair airlines), 20:40 Vienna - Larnaca (Austrian airlines). Date of the both flights - July, 21 2022.

Flight Larnaca - Vienna was delayed until 21.30 (!). Of course I couldn't make my full trip and canceled my trip.

I was trying to reach Opodo customer services by phone. I couldn't speak with their managers even though I called several times. Waiting time was 30 minutes and more.

I've tried to have conversation through online chat. I was told that there were no delays on this flight. It was on time. But it's a lie! It is very easy to check this information.

It was very rude and unprofessional!

I arrived in Palma airport to collect my car from OK mobility to be told I was a no show and had to re hire a car from them directly. Having reflected on this booking and the failure for it to be realised. I have becone increasingly angry.

You sent me an email on 06/07/2022 and when I received it I tried at least four times to enter the “manage my booking” section of the site to be repeatedly told that such a booking could not be found. Why was this? I assumed this was just a glitch and thought nothing if it. I now wonder if my mistake had been spotted by you with my flight details and deliberately cancelled as a no show.

I therefore could not cancel nor could I change the timing for collection of the booking. I have my search history to prove this and if you do your due diligence you will find this also to be true.

Had I managed to change the collection time I would not be a further 1161 euros out of pocket.

Given your failure to uphold your contract for hire and allow me to change my booking or cancel online 24 hours before the booking I expect a full refund or at least the 90% return that you contractually are obliged to. I expect a reply by return please.

A VERY disappointed customer.

Andrew Renwick

On 7 Jul 2022, at 09:21, Opodo Cars wrote:



opodo

Dear Andrew Renwick,

Your journey is only four days away. We would like to remind you of what you’ll need at the car hire desk.

Save time at the rental desk by registering in advance. Click the link below and enter reference ES810306950 or OK MOBILITY reference 6920423 to complete the process.

Check in online here.

Booking Reference Number: ES810306950

Confirmation no. 6920423

09

Jul

Aeropuerto Palma de Mallorca, 07611 - Palma de Mallorca, 07199, Mallorca

10:00

Desk telephone no.

+[protected]

23

Jul

Aeropuerto Palma de Mallorca, 07611 - Palma de Mallorca, 07199, Mallorca

10:00

Desk telephone no.

+[protected]

Seat Ibiza or similar

ECONOMY CAR

Seat Ibiza

Supplier:

OK MOBILITY



5 Passengers



2 Bags



5 Doors



Manual transmission



Air conditioning

Without these mandatory documents, you cannot collect your car

-

Credit card in the name of the lead driver, with a large enough limit to cover the excess (EUR1050.00)

-

The main driver's original full licence (the physical licence) and an International Driving Permit (where applicable)

-

Valid photo ID (i.e. passport)

-

Voucher. Present a printed copy of your voucher at the desk when picking up your car

Please see your voucher for the full list of mandatory documents

Add flight number

Your voucher

Manage booking

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I booked a return flight package from Portugal to Brazil in the Opodo travel agency and did a single transaction.

I could not travel to Brazil because the outbound flight got cancelled because Portugal banned all flights to/from Brazil (https://crisis24.garda.com/alerts/2021/01/portugal-authorities-ban-flights-with-brazil-effective-jan-29-feb-14-to-curb-the-spread-of-new-covid-19-variant-update-29).

I asked Opodo for the refund. I only got a partial refund for the outbound flight. Opodo says that I am not entitled to the compensation for the inbound flight as that took place and I should have been there, which I think does not make any since with the outbound flight cancelled and the ban lasted for most of the travel period.

My flight from Budapest to Berlin 12 July 2022 by Ryanair was canceled and I requested refund.

I have received the following answer from Ryanair, not yet the money from Opodo:

Ryanair logo

Reservation:

G93GYF

Dear Milos,

We’re happy to confirm that your request has been processed and 191,570.00HUF [protected]) has been deposited in the Wallet section of the myRyanair account used to make this booking.

You can withdraw your refund from the Wallet to the original payment method used to make this booking (this will be transferred within 5 working days) in one click by choosing “Withdraw Refund”, or you can simply use the Wallet balance to book a new flight on the Ryanair website or app, by selecting “Access your Wallet” as your preferred payment method.

Click here to access your myRyanair Wallet.

If you are unable to access the myRyanair account please contact us here.

To learn more about myRyanair Wallet please click here.

Thanks again for choosing Ryanair and we hope to welcome you on board soon.

Yours Sincerely,

The Ryanair Customer Service Team

Until now I still have no receit or Approval in Document Form for my Hotel.

It was Paid. The Hotel Told me I must get the payment approval and receit from Opodo.

Opodo - Buchungsbestätigung: Nr. [protected] - Hyperion Hotel Berlin - Berlin

Anreise(check in): 18.5.2022 15:00 - 00:00

Abreise(check out): 20.5.2022 before 12:00

Price: 242.16 CHF

Email: Daniel.[protected]@kryptowaehrungen-handeln.com

Telephone: [protected]

We have booked a returned ticket to Romania in December 2020. Along with this we also paid an Insurance which was supposed to cover the refund in case the flight was cancelled. We have received the refund for the return flight which was a smaller amount then the other flight. I have been trying to contact Opodo so many times that I got tired. In the beginning they told me they have submitted the request and waiting for the flight company to respond.

The weird thing is that I have received an email from the company saying my refund money should be in my account which didn't happen because I booked it through Opodo. So the refund money went to them.

It's been 1.5 years and still nothing. I am trying to contact them through chat and I only get the automated robot which says it will take up to 3 months to get my refund.

We paid £1381.51 in total, from which £97.92 was the insurance and we got refunded £445.66 for the refund flight. We are still awaiting for the rest and we have lost hope a long time. I just don't find it fair at all. And I will never use Opodo never in my life. Especially trust their "insurance"

They have taken money out twice.

I recently booked flights with OPODO for a trip to the US. The flights were cancelled and I have asked for a refund. See information below.

THE MONEY WAS TAKEN OUT ON THE 22ND OF MARCH the amount was £3882

The email they sent me telling of the cancellation of my flights.

Booking unconfirmed: [protected]

Opodo

To: [protected]@btinternet.com;

20/04/2022 10:14

Booking unsuccessful

We apologise for any inconvenience caused. Don't worry, no funds were withdrawn from your bank account, and if a pre-authorisation was requested, it was cancelled.

Please note that some banks take longer to process a pre-authorisation. If necessary, you can use this email as proof with your bank, and they will release the funds immediately.

Opodo booking reference: [protected]

ref [protected]

ams to bkk return flight . the return leg has now been cancelled , rung up 3 times ( had to wait over 1 hour twice and over 2 hours once to be answered , nothing resolved , the 2 hour wait call was cut off , the rep said opodo had tried to call me on 11th july to speak but didnt get through so closed the issue ) insinuating it was my fault for not answering the phone

timeline sat received a email from opodo informing me the return leg bkk to ams via vie on 2 nd jan 2023 had been cancelled and can i get in touch , which i did , 3 times and over 4 1/2 hours getting nowhere , all i asked for was an alternative flight options to get us back to ams by pm on 2/nd jan 2023 , i dont mind coming back a day early ( 1st jan if necessary ) , i tried using your chatbot , this told me there was no issues but youre email i received from you on say 9 th july told me a flight ad been cancelled and this was highlighted on the app ( see attached pictures) all i wanted was a few alternative flght options sending to me and an email i can return the chosen alternative flight details back to opodo not a lot to ask , but all the stuff you send is on a no reply email ,,, this is a joke , i also have attached a screen shot of the app which informs me the case has been resolved , NO IT HASNT

We were due to fly from Manchester to Southampton from terminal 3 on Monday 11th July 2022 @ 09.30am and returning at 15.45pm on the same day. Booking reference number:-[protected]. We arrived in the airport to find there was no flight only the returning flight? You emailed me to say there had been a change with our flights there was no link or explanation, I checked my Opodo app and there were no changes to the flight, I checked over the weekend no changes in my app, and checked at the airport and it was still showing the flights on my app. I came back to work and printed my flight details still showing your booking is confirmed with the flight details? Opodo I also hired a car Booking number GB615041520 Flight number T3 806, impossible to get through to cancel the car hire.

I'm appalled as I was taking an elderly man to see his dying sister this just added to the stress and upset at this sensitive time.

The money was taken from my account o n 10th July and I made my purchase from Opodo on 10th June for a return flight to Bangkok where I work. I since made another booking with Opodo and again and I am not aware of using Prime.

I have booked two flights recently using OPODO prime app. I paid for the flights and all was OK until I am suddenly billed for 59.99 pounds for a service that I have no idea at all about. I cannot get any help with Customer Service as I have tried for long hours to speak with someone as I live abroad.

I previously attached the relevant bank statement and the response from Opodo.

Please tell me what else you need as I do not know what further information is required.

Thanks

Christopher Scanlan