Opodo
Reviews and Complaints

I got a very bad experience that according to the T&C, 2.4 of Opodo I shall be advised of fee before I confirm my booking. However, I have never seen a list of cost fee, when I book from online, I only know it should be only 427 pounds and I do not choose any additional cost services but the system never shows me it is changed to 448.31 pounds except knowing that from the email confirmation. I feel I was cheated. I try to chat from online with Opodo, but I wasted more than 4 hours to hear a human answer, but never sucessful. Every time only the robot repeats the similar answers and askes me to refill some forms.

I was travelling to Brussels from Rome on September 21. I had a booking with Brussels airlines at 10.15 but because of problems on the road I realised I was going to miss that flight. I therefore tried to book a ticket with Alitalia at 15.15 through your website at 8.30. At 8.45 an e-mail says the request is being processed. It says this will only take a few minutes. At 9.30 another e-mail says to don't miss out and complete my booking. I wait and check my reservation status: no information. At 10.30 I arrive at the airport and go to the Alitalia desk to ask if I am booked on the flight. They say no, so I have to book a new ticket from them. At 11.20 I receive an e-mail from you saying that my booking is confirmed! However it's too late as I already bought my ticket and checked in my luggage. Therefore I ask to be reimbursed for the ticket you have debited me for. Best regards Stina Sandgren

Hi I try to book a flight with you I saw via Momondo.
When I finish the booking (before 10 mi) n It says that there is an error and that I have to do it again I do it many times but it is always same result.
I did this yesterday and today and it is really same result.
I really want to get that flight ticket to Barcelona with suitcase for 3 both ways from the 20/12-4/1 for less than 3000 DKK all.
I hope you will solve it for that price.
Attached pictures of the whole booking process.

Answer to my mail

[protected]@yahoo. es

or call me to +[protected]

Dear Opodo

Booking ref: [protected]

Regarding flight LH2504, München - Manchester, 16.09.2019

On Monday 16th September 2019 I had to return from prishtina - KOSOVO on 3 flights.

1st flight prishtina - Vienna Austrian airline NO problem My family of 3 seated together 1 child with parents.

2nd flight Vienna - Munich Austrian Airlines. NO problem My family of 3 seated together 1 child with parents.

Unfortunately!
3rd flight Munich - Manchester Lufthansa Airline. I had to go to the Lufthansa checkin deck to get boarding passes. Told by a Lufthansa desk staff go and use the self machine and print boarding pass.

I tried to use the self use machine. I had to ask for help from the Lufthansa desk who then decided to do it her self and she didn't ask me anything she kept clicking on the screen and then said there you go. Your boarding passes are printing. She did not tell me that the seating was all wrong not together. 20E, 21E snd 22E. These seats were all single seats not next to each other. I didn't realise this until just before boarding the plane. I went to the lady on the desk just next to boarding the flight.

I asked her "are these seats next to each other?" She replied "NO" I asked how did they expect me to sit somewhere else away from my child? The lady replied " YOU PEOPLE! ARE LUCKY YO SEAT" I was shock and.l very upset to hear the words "YOU PEOPLE " I took this as a racist remark All the passengers who heard the manager on the Lufthansa desk peak these words were shocked. . I asked the manager on the desk what did you say? She said " yes, you are lucky to have a seat" I was so upset to hear her again say the same words. My husband abc my son were very shocked to hear what the lady said. My husband asked other passengers can you believe what she said.

I'm 44 years old I have been flying my whole life and never have I been racially abused by any airline staff,

I am a British born Pakistani yes my face is brown. My son is mixed race as his father is Albanian. But there skin is white.

There was another British man from Manchester standing near the desk he said to me just don't talk to this lady. Just go onto the plane you can ask other passengers to move so you can sit with your child. He could see his upset & shook up I was. I then walked towards the boarding area and asked the gentleman who was boarding passengers onto the plane "who is the manager ? " he replied " the lady on the desk" I was very shocked that a manager was behaving like this. I walked down to the plane with my son who was very upset. I had a very bad migraine and the words the lady said made me feel even worse. I was feeling dizzy and sick. I walked into the plane & spoke to the air stewardess who was standing at the entrance of the plane i explained what happened and she could see I was so upset as I explained I was feeling very I'll with my migraine. The lady Said "do you need to stay in Munich and see the Doctor" I explained " no, no I have been travelling all day it's 9.47pm now and I want to go hone. I have a bad migraine due to tiredness and stress from the lady on the Lufthansa desk". The stewardess SSID please stand on the side here and let me give you some water. I was very appreciative of the water. I was feeling very sick from all the stress caused by Lufthansa.

The stewardess then said unfortunately I can't do anything. You will have to ask other passengers yourself to see if they will move and let you sit with your son? I was very upset and I "Said you expect me to ask people and why would they move for me" the stewardess said I Xs t do anything" Lufthansa expected my son to sit with a stranger and not with his mum.!

1 What about the safety and well-being of my child?
2 What about safeguarding my child?
3. Stranger sitting with my child?

As I walked down the aisle and looked at people I noticed the gentleman from manchester who spoke to me in the boarding area. He immediately hit up and said "take my seat and the 2 passengers next to me will
Move aswell" I couldn't believe the goodness of this man. I was so grateful. I started to cry it was all too over whelming for me. My husband, my son and I the. Sat down in the seats and the 3 Mem went to sit in our allocated seats 30E, 21E and 22E. All of a sudden a very, very Rude stewardess cane and said you can't sit in those seats. There is a fire exit there and a child can't sit there, I explained my son can sit on the sit near the aisle but she said "NO". I asked what shall we do now? The stewardess Said wait let me ask the passengers in front if they can move? The stewardess asked the 3 passengers in from if they were together they said No. she then explained the situation. 2 passengers were fine to move but 1 lady in Seat 10B she was not happy to move. She was making rude gestures at me. She finally moved and then we sat down. I was feeling very ill y now. I didn't have anymore energy or will left. I just wanted to collapse. As soon as I sat down the lady from 10B who was now sitting behind me started kicking my seat. I stayed calm hoping she would stop. After the plane took off around 10 minutes into the flight the lady who's seat I was seating in come snd started to whisper into my husbands ear do other passengers couldn't t hear her. She said " YOUR A IGNORANT AnD RUDE MAN & YOU ARE ALL IN MY SEAT" my husband told the lady to go away but she wouldn't move. I then shouted loudly and asked the lady to move away but she refused and kept telling g me that I was in her seat. She kept telling my husband he was Ignorant. My husband then told the lady your DRUNK just move from here. The lady replied I'm going to the toilet. I told the lady please go, please move we don't wAnt ho talk to you. I put the alarm on for the stewardess to come bug the never came. Finally after 10 minutes the lady moved and went to her seat. My husband then got up and went to tell the stewardess what happened and the stewardess ssid " you are safes sort of out yourself " very distressful.

My my husband returned to his seat. The lady behind continued the kick my seat she kept telling me I'm her seat.

This was my worst flight in my whole life,

I can't believe Lufthansa allowed this to happen.
When the flight arrived I'm manchester as we were leaving v the flight the stewardess shouted "good you get better soon" she was laughing.i did y have the energy to say anything. My migraine was do bad

After collecting our luggage we got a taxi and went home.

Today is Tuesday 17/9/19 and I'm still shaking and am very upset from yesterday. My son was very upset he did not attend school as he was tired from the traveling on Lufthansa flight he was still upset from the behaviour of Lufthansa staff.

I am making a formal Complaint, I paid a lot of money for my Flight & I'm disgusted by the nature of the situation that took place at your Lufthansa flight by staff and the passenger on board the flight. The failure to act by your stewardess, the racist remarks.

I am going to report this to the Ombudsman and the newspapers.

What happened to my family should never happen again.

I hope you will investigate what I have reported and I hope to hear from you very soon. This is a very serious incident.

Regards

Shabnam Parveen

I received email that I need to call opodo helpline and advise them about level of assistance.. When I called on the number the customer service team aakash advise me that payment has not gone through and booking is not confirmed yet so he cannot add my wheelchair request.. I made the payment online using the card.. Now it is qantas who needs to deduct payment and opodo email said until I dont confirm level of assistance my booking will not be confirmed.. Now I feel that I am stuck in middle because I dont want to make the payment twice for the same ticket.. And opodo service fees is already charged to my card.. Remaining aircraft fee will not be charged unless opodo forward them my booking details.. And opodo saying they will not forward my request unless payment is received.. Why do I need to give my card detail twice.. And moreover the amount shown while booking was $489 I guess and charged me $520.55 when I was about to finish traveller details.. This is a fraudulant practice afopted by opodo to force us to make more payment..

I booked my holiday with Opodo in June and on arrival in Istanbul at our hotel we were surprised to find out that hotel was booked for 6 not 7 people despite booking for 7. The hotel showed us that they were told 6 and we then had to pay an extra 1350 Turkish lira for the extra person. We booked flights for 7 people so common sense tells us that hotel is for 7 people also. As this is a mistake on your behalf I ask that the 1350 turkish lira be refunded. I have attached form from hotel showing it as only 6 guests. Also have attached proof of 7 people flying not 6. Reference number is [protected].

I am writing to you to raise an issue about: Travel Agents

The issue that I have experienced was: I was trying to purchase a ticket from Athens to Melbourne on the 19/9 with Scoot Airlines. Throughout the booking process I was being offered the flight at 372 Euros. I then applied a discount code of 20 Euros and was going to be charged 352 Euros altogether for my flight. When I went to purchase the tickets through PayPal the currency I was charged in was Pounds. However it was still 352 pounds. This meant that I was charged an additional 70 Australian dollars. There was no warning of the swap in currency until I saw it being charged in pounds. I attempted to cancel the transaction but it went through. I am very confused and annoyed by being blindsided by this last minute swap of currency.

It occurred on: 5/09/2019

This meant that I was charged an additional 70 Australian dollars for a flight:

A refund of the additional money I was charged without my consent.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Rebekah Sanders

Booking Reference [protected]

Reference to the flight booking number [protected] e mail [protected]@gmail.com

still no response from e dream

can you please help I have very short time

Please cancel the booking [protected] OXTUFU because I already have an other booking same day same airways from Baku to Dubai Booking Ref 1ARY20
I want to avoid double booking and double cost
Dr Hamed Hussein

[protected]

Booked a flight from Tirana to Bergamo for 27th of August. This was part of a onward connecting flight to Bristol from Milan. The flight from Tirana was booked with Blue Panorama. The flight from Milan was booked with Ryanair. I checked in normally with Ryanair and after attempting to check in with Blue Panorama was told I had to check in at the airport. I had done before and so thought nothing of it. When I attempted to check in at the airport I was told by Blue Panorama employees that I had to buy another ticket because my booking did not include my my MIDDLE name. At no point throughout the booking was I made aware that my details were incorrect or that I needed to enter my middle name. If I had been notified I would have changed it. I have confirmation emails from Odopo and Blue Panorama, the Blue Panorama email having been sent on the morning of my flight. I no email did it mention that I had to alter any details. In fact the Blue Panorama states that my tickets had been issued. So why then should I have to pay an extra €315 for a flight I had confirmations for? If Opodo knew this details was crucial they should have informed me. If Blue Panorama knew they should have informed me. At no point did anybody mention this detail. In fact an employee working at Tirana airport mentioned that they'd only brought the rule in in June. Why wasn't I or anyone else in my situation informed? Instead I get mugged at the airport.
Also having also phoned Opodo and explained my situation I am told that I should have entered my middle name after my first name. Even your own app doesn't allow me to enter my middle name!
You need to sort this situation out and I expect a full refund for the extra flight money I've had extorted out of me. This is ethically wrong and smacks of incompetence and ruthless usary. Sort this out ASAP

I booked a flight to Australia on my company credit card all good then I tried to book another flight for my wife but when I tried to put her details in it kept coming up with my details so I tried it a couple of times but to no avail so just under the details it said add another passenger so I did but it charged me for another flight on the same flight I tried to book in at Heathrow they said I had two flights booked in my name so they cancelled one of them and said they would refund but because I booked through you you said no this surly is not right

I booked a flight for 4 people on 18th August 2019. I am lead passenger. Fiona Clare
[protected]@hotmail.com
[protected]
Bookking ref-[protected]
I rang up within 24 hours to change the return flight for one person on the booking (Carys Taylor) but was informed that the ticket type did not permit this, so i asked to cancel the outbound and return flight for this passenger but was informed it had exceeded the 24 hours. However I called at 19.28 on 19th August 2019 and was at first told i could change the booking for £100 and then transerred through to another department at 19.45. By the time he put me on hold to investigate it had gone past the 24 hours where the email confirmation came through at 19.48 on 18th August 2019. Is there any way to get a refund?

Dear Sir / Madam,

I am writing to you to raise an issue about Travel Agents Opodo

The issue that I have experienced was: I paid extra for my luggage but it didn't show on Olympic Airways system on 20/07/2019 when I went to the airport in Athens to check in my luggage.

It occurred on 20/07/2019

This meant that they charged me an extra 70 Euros.

I would like that amount of 70 Euros refunded into my account.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Panayiota Drosos

Booking Reference [protected]
7 Coledale Close
Endevour Hills Victoria
3802

Opodo, August 2019

Reference number [protected] (opodo/flight)

I tried to cancel my flight due to the price which has changed after my booking request.

Although the cancelation has confirmed by phone (only) days before, I still receive e mail and SMS regarding my flight, check-in requests, ect. Any cancelation e-mail or SMS and refund yet!
Fact that prevents me to proceed to any other action and affects my reputation (while my MMU colleagues waiting for my confirmation regarding the workshop project which is related with the particular flight tickets).
The worst customer service.
It is impossible to contact them, and in case you do, you never know if you will get help.

Email by Opodo:

Dear Customer,

Your Opodo booking reference: [protected]

With reference to your flight reservation, we are contacting you to inform you that, while processing your reservation request, the price of your flight fare has changed to currency 244.37GBP.

We operate on a live availability system which means that, as seats are booked, you may see a fluctuation in the prices due to changes in availability. We are unable to guarantee a fare until the reservation is made, payment is successfully completed and tickets are issued.

If you would still like to confirm your reservation or require assistance in making a new reservation, we kindly invite you to contact our Customer Service Centre at earliest convenience on

- United Kingdom: 8000261621
- Australia: 291995336
- Rest of the world: +[protected]

Once again, thank you for contacting Opodo and we look forward to being of service to you again soon.

Kind regards,

Your Opodo Customer Services Team
-
Thank you in advance for your help,
Chatitze

Plainte concernant Reference OPODO Booking : [protected]

Reference Vol: Aegean Flight A362/Reference Booling: SAX37ED/Reference OPODO /ooking : [protected] /Je veux me plaindre contre la compagnie OPODO pour la façon qu'elle m'a traité concernant l'annulation bien en avance de mon vol pour Bruxelles-Athènes, le 01 Septembre, avec Aegean Flight A3623 départ Bruxelles 01/09/2019 à 20.15, arrivé Athènes à 00.200. Ceci malgré mon achat de l'assurance "Opodo Flexible Travel Date Guarantee".Quand j'ai parlé avec un représentatif de ce compagnie OPODO; ils m'ont offert un alternative de vol qui coûtait +/- € 150 quand pour la même date - vers 25 octobre, j'ai pu trouvé un vol Ryanair pour +/- €50.J'exige que vous me rembourserez le prix ce vol et ma réservation avec vous, qui s'élève à £ 268.26 . Je vais bien sur me plaindre à la société "Trust Pilot", sur faceBook, ainsi faire une plainte sous EC 261 Regulation. J'attends votre réponse jusqu'à la fin de la semaine.

Booking ref no. [protected]
I recently tried booking some internal flight for Bangkok to Phuket and returns and have never experienced such bad service as i did with Opodo. i booked flights on Thursday 25th July after a few hours the flight had not been confirmed so i rang them to ask why the language barrier was terrible and all i got was wait 24 hours and i will receive a confirmation. 24 hour went past no confirmation so i rang again and was asked to wait another 24hours, 72 hours went by this time i had travelled to Bangkok to i had to ring again the service assistant said he would look in to this after 12 hour they sent me a email saying they could not go ahead with my booking and should contact them if i wanted to rebook. this is the worst experience i have ever had when trying to book flights

Hi

I want to complaint about my boarding pass that was not sent to me and I couldn't do the online check in. I had flight to Lisbon on last Friday and I lost the flight 1st because London was under blackout and after that when I arrived to airport was not allowed to me do the check in.

I would like to know how I can be refunded because of that I spent a lot of money.

Regards
Frederico

Bkg Ref: [protected]
22/23 July 2019 London Heathrow, via Brunei to Melbourne
3/4 August 2019 Brisbane, via Abu Dhabi to London Heathrow

I made the above late booking for me, my mother and daughter on Wednesday 17 July as we had been informed my uncle was about to pass away and we needed to travel in readiness for his funeral on Friday 26 July. I had input all the data on the Opodo booking site, got to the payment page, input card details and confirmed the payment. The booking was showing as 'in progress' but never came up with a screen to confirm the booking/payment had gone through. I kept checking for over 20 minutes but nothing showed so I quit the site and started again assuming the booking had not gone through. I tried to book the same flights but kept getting the message that I couldn't make a duplicate booking. Therefore I had to assume the flights were booked. I checked my bank statement and it showed the money had been processed immediately, so I contacted the airlines (Etihad and Royal Brunei) direct to confirm this was the case. This they confirmed. I then contacted Opodo via Messenger (as was shown on their website) to try and obtain a booking reference number as nothing had come through on my email. I then discovered my email address was typed as cate.[protected]@icloud.com instead of [protected]@icloud.com. Messenger kept asking for my booking ref, which obviously I didn't have and I explained the error with the email address and provided the correct one. I tried to speak to an agent through Messenger, but no one was ever available. Eventually I received the booking confirmation late evening on Thursday 18th July via the correct email address and discovered my mother's surname was incorrect. I have no idea how her surname became the same as mine or my daughter's, i.e., Chescoe. It was supposed to be Monaghan and I have no idea how it had been logged as this. On Friday 19th July I managed to find a telephone number to speak directly with someone in their help centre via a search on the internet (not via Opodo's website - no info on telephone numbers). I was on the phone for +2 hours speaking to their help centre in India (which was a surprise). I was told I had to contact the airlines to make the change to the surname. I contacted the airlines. They said Opodo had to make the change as they were the booking agent. I went back to Opodo and they said they would charge me the airline costs to make the changes plus their admin fee. I refused to pay especially the admin fee because of all the IT issues I had experienced with the non-confirmation of the booking, and previous phone calls to the airlines, poor service, etc. They advised they would waive the admin fee but then told me they couldn't make the changes. I was continually put on hold during the +2 hours on the phone, and ended up by asking them to arrange for their manager to call me the following morning as it was around midnight by then. First I was told that wasn't possible but then they told me it was and to expect a phone call before midday on Saturday 20th July. I waited for the call. None came through. I rang Etihad to find out what my options were. They again told me Opodo had to make the change because they had made the booking. I called the help centre again and was on the phone for another hour trying to sort things being put on hold many times again. I was told they could not get through to the airlines to arrange the change - they had tried several countries so they must be closed over the weekend. I explained I had already spoken to them that morning so that was not the case. I was told to ring on Monday. I couldn't as we were supposed to be flying on Monday. I was then told to ring on Sunday (21st July). I said I couldn't waste any more time or money to do this. The phone calls to Opodo will have cost me plenty already. I was told there was nothing they could do for me, my mother would not be allowed to fly and the call was ended. Not helpful at all considering the circumstances. I then contacted Etihad for the second time that day in tears with frustration and concern my mother would not be able to travel with us. Having spoken to the supervisor, I was advised they could change the surname on the booking for AUD 150. I told them I had no choice but to pay, so they arranged the change. I then emailed Royal Brunei explaining Etihad had kindly resolved the situation for me direct and they also agreed to make the change for approx AUD 180. An additional cost of approx GBP 185 to me. The experience with Opodo has been frustrating, disappointing, stressful and costly. Opodo do not indicate on their website that their help centre staff are based in India. They were difficult to understand and continually changed the story. It would be helpful to arrange for Opodo's website to work correctly, in particular confirm on screen at the time of booking that everything has been processed as well as sending an email confirmation (or maybe this is what the system usually does). I would like some compensation for all the trouble I have been through. I will never be using Opodo again. I can't take the risk. I expect a response by return and will pursue this matter to the end.

I book my flights Birmingham to Cyprus Larnaca 25th August coming back 1st from Larnaca to Birmingham. It took me 2
1/2 hours because payment wasn't going through. After couple attempt call Opodo customer service agent had couple attempt same problem. Every time agent trying price was going up I originally started with £1087.96 and I end up paying for the same flight £1486.18
Wow what a difference.
Spoken to my bank n card company there was no issue with my card there is not in one single request to to my bank for authorisation.
Opodo Customer service agent saying my bank decline my payments
I have to pay big price it's so frustrating
My saving for spending on my holidsy is gone I am very very disappointed how opodo treat their customers. I fly three to four time a year gor 24 yrs. In my history I never ever come across anything like this .

Bank was so shocked when I asked them why they decline my payments.

I want some answers from opodo
I hope there is a good heart person there who can put him/herself into my shoes see how I felt. I only start booking this flight cus it was goid price n time outbound time is suitable for us.

Please help me.
I need my spending money back
Or some sort of solution
Look forward to hearing from you Asap

Many thanks
Jitinder Purewal
[protected]@outlook.com
[protected].

Change the date from 1st September to 26th October / Aegean airlines flight ref: A3623 / your booking ref: SAX 73D
To whom it may concern,

I have purchased a ticket via OPODO for travelling from Athens to Brussels on 1st September, references below (Aegean airlines, 1st September, ref: SAX 73D)

I also purchased the Flexible Travel Dates service. But I have been very frustrated in trying to change the date from 1st September to 26th October.

Firstly your chat service is an absolute disaster, I mean I spent a good hour never getting an agent, and then continuously repeating the same information (ref. Number, email, and again and again and again). I mean, are you mocking clients here?

To add insult to injury, I have been trying to get through your customer service website to activate the Flexible Travel Dates service at https://www.opodo.co.uk/customer-service/. Only to be met by the ERROR page. Again it would seem you are mocking clients.

Now please be serious with me, and make sure I get my change of travel plans, as indicated above, and as soon as possible, or I shall file a complaint against your company.

The details of my flight are herewith, below.

I await your reply, and depending on whether you have complied with the requirements, I will act accordingly.

Sincerely yours,

Alkis Diamantopoulos
___________________________________________________________

From Brussels (BRU) to Athens (ATH), with Aegean Airlines
SAX73D

Departure
20:15 Sun, 1 Sep
Brussels (Belgium) - Brussels National (BRU)
Aegean Airlines
A3 623
Aegean Airlines
Arrival
00:20 Mon, 2 Sep
Athens (Greece) - E. Venizelos (ATH)
Aircraft type - 320

Class - Economy

3rd August 2019
Booking #4633783608 Gatwick (North Terminal) to Palma Mallorca
Miss G Kemp
Subject: Change of flight with any prior notification.

To whom it may concern,
Upon arrival to the Tui check in desk for my scheduled flight of 11.45am at 9.45am, I was informed that the flight time had changed to 8am and it was called a 'NO SHOW' to my horror I was so confused due to not receiving any prior notification via any correspondence!
The level of care and customer service was unacceptable as no one could help me or book me on to an alternative flight therefore I then had to travel from the airport on a 5 hour round trip back home to then book and pay for another flight to my destination to fly later in the day, having to travel back to Gatwick again the same day as I had a job position to start at my destination.
Therefore we request a full refund for both flights along with travel expenses and inconvenience and stress this has caused me.
I look forward to your prompt reply and to settle this matter as soon as possible to avoid further contact with both the Ombudsman and legal service.

Miss Kemp
[protected]@gmail.com
[protected]