Opodo
Reviews and Complaints

I booked a flight for my partner to visit Zurich to fly on December 5th.
The airline cancelled the flight.
I have been trying to get a refund ever since.

On 4th December after being completely dissatisfied with your Customer Support I lodged a formal complaint via their contact form. At this point all I wanted was an email confirming the cancellation and that I would get a refund. You failed to deliver this even when I was specifically promised it on a call.

6th December I received a reply for my complaint apologising and saying it was passed to the "relevant department" and "We will be in touch soon" I never heard back on the complaint.

In December after several calls I was told I would get a refund (I have an email dated 7th Jan when confirmation was finally provided other than verbally, a month and 2 days after the flight was due).

I have heard nothing since so I made contact last week (4th May) via the chat app, the guy I chatted to seemed very helpful and said he was on it and I shouldn't worry. I asked to hear back within a day as it has taken so long for the refund (and KRIS said there was no record of a refund), he said I would hear back within 1 to 2 days. I again have heard nothing.

I followed up after a week and could not get through to a person this time, the auto bot "helper" KRIS blocked this and just kept telling me a refund was in progress.

I complained via the very un-user friendly contact form and was sent a reply after a couple of days telling me the refund was put in on the 5th of May, it will take 4 months and telling me to be more patient.
They completely ignored the points I made about the refund first being put in in December and lack of contact. I replied but have had no response since.

NB I have several times in December been left with no returned contact despite being promised it, and had to chase up by phone several times from my mobile (which was expensive) as I wanted confirmation that it was cancelled and I would get a refund. The website was very unclear and no help whatsoever.

I have also now lodged 3 complaints via the contact form which was specified as the correct channel to lodge a formal complaint (despite which there is no complaint option).
My communications have been basically ignored, a throwaway reply is given and then no other action or communication is ever given or taken. Despite the fact I have asked specific questions or made specific points, they are ignored.

Booking Ref : [protected]

NB I have retained copies of all the emails which I would be happy to share

Please see all evidence in the photo section

14 notice started

My return ticket with reference number [protected] was purchased from opodo with Turkish airline on September 2020. This was cancelled rebooked and cancelled again. I then requested a refund. It's been over 8 months and each time I call the customer center number some Indians pick and give the same robotic response that the airline has not refunded to opodo. When I ask the airline they say they have refunded. It seems opodo is doing this to a lot of people as a fraudulent scheme to defraud victims. Please help me get my refund of 1130 USD it is a huge chunk of my earnings and I have called them over 20 times with no positive outcome. My email is [protected]@gmail.com

Opodo booking reference: [protected]
Name: Antonio Castillo
email address: [protected]@gmail.com

I booked my flight with Opodo and they booked it with EasyJet. I was supposed to fly last April of 2020. EasyJet cancelled that flight and refunded me a part of the payment which I made as I changed the booking. They refunded Opodo a total of £125.96.

Opodo refunded me directly to my account on 27 April 2021 but only part of £125.96. There's no breakdown whatsoever on how much they refunded back to my account but as per conversion, it was short of around $40 plus dollars.

They are no longer replying to my emails. I'm thinking that someone got my $40 plus for lunch or something else.

My flight from Lisbon to CDG Paris then to JFK then to Seattle. You guys booked my flights and I received all boarding passes in Lisbon by an Air France representative. Flew to Paris and got refused entry on a Delta Airline because I had a Canadian passport. Had to stay in a hotel in Paris and book a flight next day at my own cost.
As an online travel agency this information should have been provided to me and Air France should not have provided boarding passes for all flights.
AF 1125 to DL 263 on the 27th March
Anthony Ruddy

I book a flight from LHR to GCK using Opodo on December 2019 for May 2020 flight, due to COVID the flight has been cancelled by the airlines.

I have requested a refund since I heard about the cancellation. I have contacted Opodo via Phone and Twitter and give them the details, Opodo response is pretty much agree that I am entitled to the refund, but it has been almost a year and I haven't received any refund. I have asked Opodo multiple times, but the response is pretty much the same that Opodo are "contacting the airlines" and I will be updated, it has been about 8 months and I still haven't receive my refund yet. And I haven't receive any updates about anything.

The flight is on 16 May 2020 and return flight 6 june 2020

This meant that I'm currently down £1147 for a flight that has been cancelled. I am planning to book another flight this year but I can't, because I don't have the funds.

I bough 12 moths ago 3 flight tickets from Opodo, Reservation No. [protected] departure Apr 08 2020 - return Apr 13 2020, with the following itinerary: BLQ to IST, then IST to JFK, return.
I wrote several emails to Opodo and I received always the same answer: we are waiting the refund from Turkish Airlines, it takes several months.
I called Turkish Airlines, they said they have already paid Opodo (that what their agent on phone told me).
Since that time I haven't got my money back, every time when I log in the web site, always the same answer: "We are waiting money from Turkish Airlines".
This is my last effort before proceeding by legal means.
Thank you in advance for answering.
Enrico Turci
email: turci.[protected]@gmail.com
mobile: +[protected]

Name - Mr Jennifer Griffiths

Home Address

23 Waverley Road

Hoylake

Wirral

Merseyside

CH47 3DD

United Kingdom

Dear OPODO, British Airways, Virgin Atlantic and KLM

Can someone please help me with the booking issue below

Flight details Manchester to Miami outwards 27/12/21 Return 10/01/22

7 passengers Booking reference OPODO [protected]

We booked these flights through OPODO, however in the case of passenger Gwyneth Ellis it is shown as Gwynnety Ellus incorrectly. In the case of Levi Agatha it is shown as Levi Agather incorrectly. When we contacted OPODO they said they couldn't do anything as their were more than one airline involved. When we contacted BA and Virgin they said we didn't clear security because we weren't the email address that booked the flights as it was OPODO. So frustratingly we can't get the corrections made. We acknowledge their will be an admin fee to make these changes but just need to get them done. The flights are Manchester to Miami on the 27th December, British Airways are the first leg to Heathrow. Followed by Virgin to Miami and KLM for the return journey.

Date of Incident: 21th of Feb and 21th March 2021
Client number: [protected]

I have booked a ticket on the 21th of Feb 2021 with a total amount £349.41.

I have seen that my last name is not right. I hve added only 1 letter extra and they refused it change it to me.

I have change my booking from 21th of Feb to 21th of March so they can have enough time to change my last name as they mentioned it will take up to 1 month.

I have went to the airport * With lufthansa* and they have sent me back home because as Germany law, they are not accepting any British citizens entering the country.
Lufthansa has told everyone that they will get their refund back because we haven't use the facilities or even flying from UK to German.

I have spoke to Opodo but they refused to give me my full amount of the refund. Which is not right and unappropriated to deal like this with their customers.

Every time i call opodo they hang up the phone while i am talking which is RUDE!

I HAVE called Lufthansa but they said your travel agent is Opodo and opodo is telling me you need to speak with Lufthansa.

Please HELP!

Company is a absolute joke, been waiting for my refund for over a year. Customer service never answer. Email is no existent. They just want to take your money.

I bough 6 moths ago a flight ticket from Opodo with the following itinerary
EBL to CAI, then CAI to YYZ then YYZ to YYC all in one ticket
I bought that ticket with two insurance including full refund upon cancellation. Before the flight date and due to some circcumstances I asked them to change the date they said it will take along time for the change to take effect (that what their agent on phone told me). So I found it is beter to cancel the flight and book another ticket. Since that time I haven't got my money back, every time when I log in in their web site they it is in process. It is again passed 6 months and I need my money.
Reservation No. [protected]
email: [protected]@gmail.com

Booking number: [protected]

I booked a flight with Opodo for the 1st August 2020. The flight was cancelled and I cancelled on 29th July informing Opodo immediately. I was promised that storno would be not a problem and even signed an additional insurance option for that. Swiss already informed me that the money has been returned to the agent (Opodo) and shared the credit note with me (attached). Opodo still not responding or returning the money breaking every promise they made.

Andreas Reinsch, [protected]@vallbykonsult. se

I was promised a refund for my flight to new zealand back in july 2020, my flight was set to depart beginning of august. I have been palmed off every time I contact them and they said to contact thai airlines who the flight was with. Thai airlines have said its opodos responsibility. Opodo have now cut off all contact mediums for me and I am getting worried I will not get my £2500 back for my flight. This has majorly affected my mental health as it has left me in a financial difficulty

It has been WEEKS that we try to be refund but you are trying to AVOID IT using different pretext and strategies with mails, messengers and contact WHERE THERE ARE ONLY ROBOTS.

My flight from MADRID TO RIO DE JANEIRO WAS CANCELLED BY TAPFLIGHT.
28 of June 2020
reference: [protected] ( opodo)
Cost: 472.32 euros
[protected]@gmail.com

They said that you have to give us back the money.
IT IS NOW ONE YEAR AND NO REFUND ! You are stealing our money !
REGARDS

I booked a flight to lanzarote on the 13/02/2021 but it was cancelled from sheffield airport. I have tried to get a refund. Opodo booked the flight with Wizz Air No.kdp9qz or w6 5925. Both companies say i should get refund from the other. Yours J.R. Hillam telephone no. [protected]

I bought a flight through Opodo and paid extra for the Covid cover insurance. The Virgin flight was cancelled and I was told I wouldn't get a refund but a voucher instead which as I had already had a previous flight cancelled I need the money reimbursed. Then when I complained and replied, no one got back to me. I then tried to call their complaints telephone number, an automated message said this was no longer in use and I had to then go through an online messenger service done by AI and it did not help (in fact it stated that there was no refund owed to me!), rather it just directed me to My Booking page which there is not any way to get the refund page up. So there is no way in this process to give me the opportunity to get my money back! This is a crime and I will be fighting this until its resolved and I will be posting this all over social media, so others know what a con this is and how badly Opodo treat their customers.

I bought a ticket for may 2020 to go to my daughter's wedding in New york.
Of course, with covid 19, this flight has been cancelled. I contacted Opodo several times, they told me I would get complete refund for my ticket (that was in september 2020), but still in january 2021, I didnt get anything from Opodo. I try to call them again and again but they now dont even answer on phone. All I want is my money back. Thank you

My booking informations:
e ticket number: 3322084477
Airline registration code: SY9T2W
Date of traveling: may 11th 2020

(My email address is different from the one I bought the ticket with. this one has been hacked.)

Hi I have booked a flight with Opodo to flight to Florida in May 2019, however due to Covid-19 the flights were cancelled. We were advised there was no refund and we had to rebook the flights, which we did for September 2019. The flights for September were cancelled in June/July 2019 and we requested a refund. They advised us the refund would be with us in a few weeks. We have been contacting the company since July 2019, they either hang up on us, don't call us back and we are still waiting for our refund.

The company has been a nightmare and the service from them is appalling. They have been hanging up on me and not calling me back when I have requested a manager.

The company have told me they have refunded me and it has now nothing to do with them. They told me to contact virgin, which I did but as you can imagine I called Virgin and this has nothing to do with them.

All I am after is my refund from the flights that were cancelled. Can someone please help me further. thank you. Stephen Morrison [protected]. My email address is [protected]@hotmail.co.uk. If you can help me, please do not hesitate to call me. Thank you again.

My reservation No is [protected] and my flight is from London (Heathrow) to Manchester, scheduled on Friday, 8th January 2021. Due to Covid 19 restrictions and lock down I would like to cancel and ask for a refund for my flight.

I have been trying to either contact you you on : [protected] but nobody is answering and when trying to enter the Section Customer Service or How can we Help you a blank page appears and I cannot enter my complain

Opodo booking made for an outbound Jet2 flight (LS889) from Manchester to Salzburg on 28-Mar-20, returning via British Airways (BA7330) from Salzburg to Manchester on 4-Apr-20. Flights were cancelled due to COVID. No notification from Opodo. Refund requested 8-Apr-2020. Also contacted Mastercard to seek refund. Vouchers offered but want money back. Attachment shows the refund status as Pending (as of 1-Jan-20) Booking reference number visible in attachment.