Opodo
Reviews and Complaints

Booked package no: [protected] through Opodo, but when the airline cancelled our outbound flight Opodo continually gave us the wrong information telling us to continue with our trip. On the day we were due to travel, they conceded our trip was ruined and phoned on that day to say the airline had offered us £400 refund but our hotel payment was non-refundable which it wasn't if they had cancelled in time. Then they offered us £200 which we declined. Nearly five months later no refund or contact of any description. Tried chargeback through Lloyds, but Opodo told them we had accepted the offer of £200 and said they had offered to rebook which was another lie. We have been defrauded out of our £1000+ payment thanks to Opodo's incompetence and Lloyds have let us down too so we are now seeking legal advice about how to sue Opodo in Spain whilst the Financial Ombudsman can deal with Lloyds bank here. Rip off Britain BBC have also been contacted.

I rented a car through Opodo for my Business trip and they are refusing to issue an invoice, telling me toi contact the supplier directly. I've been back and forth with the supplier (ok Mobility) and they tell me to contact the provider (Opodo). I just need an Invoice and in my opinion I have the right to receive it!"!

Payment Transaction Summary

Transaction Information

The charge will appear on your bank statement as: CAR HIRE

Sale Location/Country: Online

Booking Ref: DE674702040

Partner Name: Opodo Prime Cars

Transaction Currency: EUR

Transaction Amount: 66.0

Form of Payment: Credit Card

Credit Card Last 4 Digits: 4219

Transaction / Res Date: [protected]:31:27.0

Billing Information

Customer Name : Victoria Rebal

Customer Email: VICTORIA.[protected]@GMAIL.COM

Rental details

Pick-up Location: Hamburg - Airport

Pick-up date: [protected]:00:00

Drop-off location: Hamburg - Airport

From OK Mobility:

Dear Mrs Rebal,

Thank you for contacting OK Mobility.

You should contact to the tour operator through which you made your reservation and ask for the invoice.

Kind regards,

Fran

Customer Care

Contact Center

Telf: [protected] | Ext. 4 |

LOGO

No lo imprima si no es necesario. Proteja el medio ambiente. Do not print if not necessary. Protect the environment.

Advertencia legal/Legal warning: Más información/More information

-----------------

Original message:

-----------------

please I need an invoice for the contract 4525500 pickup truck 12.11.22 Id

--

The algorithms on my phone provided me with opodo on the 24th of October I was looking for a package holiday on booking.com and various other sites but for some strange reason opodo ended up in my my orbit and I ended up to my misfortune and sheer bad luck booked a very expensive holiday FIRST EVER holiday to Tel Aviv. A package holiday for me and my young son costing £2,500. Not easy to save for in this day and age with the cost of living crisis. How the horror unfolded was upon filling in the check-in details, for some unknown reason my son's details ended up throughout the entire booking

As main passenger and child. For return flight and hotel. I am a woman in my forties and I have never ever placed my children's name where my name is supposed to be in applications, however for some "special" reason it happened on this booking I spent nearly £3000 on. Opodo refused to even change the hotel initially, as that is what I noticed as so confident was I that I entered details like name correctly this was not something I noticed at the time right away. It went unnoticed by me for an entire week

it's only came to my attention when I kept getting emails to book seats beside my son when I knew I had booked seats beside my son at check out which cost me extra money then I called opodo and then they pointed out that the entire booking was in my son's name. It took me calling them for them to notice this error and then hassling me for more money for something that already paid for for it to come to my attention.

This is what they charge for admin fees. This lack of due care, diligence or help to the customer who is paying for the holiday.

It is an easy error to make mistake when booking on a mobile phone and to be frank I'm not even sure I'm the cause of it opodo it. Course will not own up to because they will try to make a profit off of mistake whoever the cause it is very suspicious however.

I do know that I wanted to cancel from the very first hour of booking due to the hotel not being able to be changed and I was discouraged and LED down the garden path in order to not cancel in good time so that they could use the cancellation policy against me which I had also paid extra for.

When I wanted to cancel customer service reps where telling me it will take 2 days to get a response, and never allowing to speak directly to a team that could deal with changes or refunds

opodo are unscrupulous and they have behaved like vultures and stolen my money and I've only been refunded 1500 and they're hanging onto the other £980 looking for ways to steal it and keep it from the onset!

They failed to respond with the 48 hours promised in my last two attempts at recent contact with opodo customer service team.

I'm truly appalled by this service and I urge everyone to book with caution of package holidays and any expensive holidays with this company because they will be unscrupulous sharks.

I'm truly upset and gutted I have been lied to multiple times by this company for example they lied and said the hotel is non-refundable yet the 1500 was from the hotel then they tried to say the airline is refusing to cancel my holiday but when I spoke to the airline they've cancelled weeks in advance I don't know what to do and I'm tearing up my wits endand this is my last resort exposing them on the internet and I hope they lose a lot of money if I'm not refunded in full so that they know what it feels like. I want ehat is due to me. I hope people see what I've been through. I and my son deserve compensation and a double holiday for this stress.

At their advice we cancelled our booking due to a name issue, which was strange in itself as there was no window to double check details when confirming payment, and that we would receive a full refund of our £3805.21. Their idea of a 'full' refund was shorting us £174.51 and saying we should contact the travel insurance company directly for a refund as that was the cause of the discrepancy. The travel insurance company said we had to get a refund through opodo who now say it's non-refundable and that it says so on it's website. So we've gone through the website with a fine tooth comb and NOWHERE does it mention travel insurance is non-refundable. We've just been fobbed off at every corner. We even went through the steps to check if it said it was non-refundable and it says nothing.

Yesterday, 27/11/22, I bought a flight for my partner :

Simon Weston-Jones, 12 Dec, Manchester-Brussels & Brussels - Toulouse.

Ref: [protected]. Obviously, I entered HIS details.

AFTER paying, I receive the confirmation mail with MY NAME as passenger.

After 3 calls to the prime line I am told : to cancel with Ryanair and be refunded (M Aayush of your staff told me to do this) - but when I try to do this Ryanair refuse to cancel - so why tell me to do so?

I am told the prime membership is personal - so I can't buy a flight for anyone else - NOT like other sites eg. Ryanair where I can buy flights for my children / my partner using my account, with no problem.

YOUR website substituted MY name for his, and didn't stop me / warn me / tell me!

How is this acceptable? If I skip a part of the processus, there is an "error" sign, with red highlights, I have to correct myself - but your computer can just substitute a name and that's fine?!

i booked a trip for 2 on the 22 nov 2022 for luca (italy) going on the sunday 11

to 16 dec 2022 with opodo i,m stiill waiting for any confirmation or details regarding this trip nothing at all but the cost of fly and hotel was taking from

my account with confirmation from bank i would like opodo to send a email

regarding this booking or a refund?

I made a purchase of an airline ticket on Opodo on 07.10.22 (Opodo booking reference: [protected]) and charged with the agreed amount from the Airline company (amount on the booking) with an added EUR 4.79 for billing from Opodo, which is still acceptable (but nowhere on the site was mentioned there is a service/booking fee).

Exactly a month later on 07.11.22, Opodo billed a EUR54.99 to my credit card which is called Opodo Prime memberships fees.

HOW COULD they have such unscrupulous business model in auto-subscribing and charging unsuspecting customers?

I paid Opodo for 3 flights with Qatar (Gatwick to Doha, Doha to Johannesburg & Johannesburg to Port Elizabeth) The airline cancelled the final leg of the flight from Johannesburg to Port Elizabeth on 09/06/22 my flight was on 13/07/22

Opodo gave us the option to 1. Cancel whole journey or 2. wait for Opodo to provide an alternative flight. We selected option 2 to wait for Opodo to provide an alternative flight.

We spoke to Opodo several times, each call took approx 1 hour & each time we were promised that an alternative flight would be provided by Opodo. I escalated the issue 3 times & was assured that the issue would be resolved. the day before my flight I had to buy a new ticket for the cancelled part of my journey.

Opodo refuse to refund me the £121.51 that it cost me to purchase another flight and also refuse to refund me the cost of that final flight that I had already paid them for but did not get.

I have emailed them several times requesting a refund of the flight or a refund of the flight I had to then purchase & they send me the same reply each time that they refuse to refund me any amount.

I only got 2 of those flights & because of an error at Opodo I was only given 2 flights, no alternative was provided.

I need to raise a claim with Atol about Opodo however the certificate for my holiday booked in November 2022 appears to have expired in September 2022!

Can you please confirm their current Atol certificate number if they have one, they cannot claim to be Atol protected if they are not and where does this leave me?

Opodo itself was fine Ryan Air was the problem and we could not board our flight despite having valid documentation. We are now making a claim for the money spent on our holiday which is supposed to be Atol protected.

On April 25th 2022 I booked a return flight from Belfast to Cardiff via Opodo for 462.10 euros, and received a confirmation email with booking reference number [protected] and airline reference 1GQQS5 (Eastern Airways). On June 28th, having difficulty checking in, I emailed Eastern Airways who informed me the flight had been cancelled. I contacted customer support at Opodo via their app and chat to inform them of the cancellation and request a refund. I eventually was replied to by a human advisor who wrote to me via the app confirming the cancellation and informing me I would be refunded, as soon as Eastern Airways refunded Opodo, and that this could take up to 3 months. On October 25th, I again contacted Opodo via the app for an update, and was again told I would receive a refund and an update within 72 hours. I had no further news from Opodo. I contacted Opodo again yesterday, November 14th for an update, and could not get past the chatbot who repeatedly said my boooking reference number did not correspond to a real booking. I have since been unable to contact Opodo either via the app or via email.

Please accept this update of the advisory email which clearly Opodo customer services do not have and demonstrates who cancelled the flight. I have received partial refund of e118.89.

I did receive notification of flight cancellation on 3/11/22 and contacted Opodo customer services who were insisting of no flight cancellation after 1 hour on line with Opodo customer services they admitted flight was cancelled by airline I was assured of full refund. This was not to be I have written on Trustpilot the reply from Opodo was a standard paragraph of crap as was same in many other listed complaints.

Opodo booking reference [protected] flights and a hotel in NYC. Received several e-mails from Expedia prior to leaving for a holiday which was planned as a treat for my 50th Birthday saying that the Nyma The New York Manhattan Hotel (488106) could no longer honor the booking because of a seasonal hotel closure. The e-mails read as if they should have been addressed to Opodo as were titled Dear Valued Partner. We called Opodo after the first e-mail, explained we had received this e-mail and sent a copy of the e-mail but was told patronizingly several times that I should not worry all was good. We also received a follow-up e-mail confirming that it was all good. The operator, due to a language barrier, really could not comprehend what I was saying and just kept repeating that I was not to worry even though I was clearly worried as we had spent a lot of money on what was to be a special trip. Phoned again following further e-mails from Expedia to be told again that all was good and again that was confirmed. Arrived in NYC at what was for us the equivalent of 3am, after travelling for considerable time to be told by the hotel there was no way the booking was with them as the hotel was closed due to a seasonal closure. So, our worst fears were confirmed, despite several calls prior to our trip to try and avoid this happening. We spent two hours in the hotel lobby trying to sort out the booking, which was eventually rearranged to a hotel across the road. Which was very accommodating but the room, bed size etc. was smaller than what we had booked, but we needed a bed for the night! We believe Expedia are partly to blame as e-mails that should have gone to Opodo came directly to us as the customer, but we contacted Opodo on several occasions about this and sent copies of the e-mails we were receiving but the operators we spoke to could not understand what we were saying to them and just kept repeating we were not to worry and that it was all good. This was a really upsetting start to our holiday and not the experience we had booked or planned.

Just got a notice from the bank that 55 euros have been charged off for OPODO. I did booked tickets at OPODO site a month ago, but I did not apply for any prime accounts or services and I didn't get any reminders or something like this that I am or will be in charge. Of course, I tried to get in touch immediately with some operator or agent online at the OPODO site, but failed (there's no such an opportunity, just going a set of the most typical ways with automatic options). Therefore, I have sent a message to the e-mail address '[protected]@contact.opodo.com'.

In 27/09/22 I purchased an air ticket for my daughter with €119.99 Ryanair & Vueling Air line through Opodo , How come you are charging my same credit card for additional amounts every month £24.98 on 27/09 which I haven't noticed till now and 59.99 in 27/10 without my knowledge I consider this as a fraud , please refund the money into my credit card account ASAP and if there is any hidden membership that you are charging me under it that I might have not discovered or seen during making this reservation that I will never use your site again ever please Cancel it and refund my money

my email address: sayed.[protected]@gmail.com

contact Mobile number : +[protected]

Ticket Booking Refrence : [protected]

The quoted sale price of $278.77 is completely meaningless and false. The minute I started the booking process, you started adding onto that for every single thing. The actual price, without anything but the most basic booking possible, ended up more than double the quoted “sale” price. No actual sale or savings at all in the end.

That is just not acceptable. It’s purposely misleading and dishonest. There is no explanation that this is your method, so I had no way of knowing the quoted price was only an unexplained base rate that was going to have LOTS of additions added before I was going to know the real price. It’s unethical behaviour even if it is legal, and the reason I will never give you, my money.

Once I realised what was happening, I stopped. As there was no cancel button. offered I just had to get out. I tried contacting you via email explaining all of this and asking to be unsubscribed. Not only have you not read that it or actioned it, but you are also directly contravening my wishes by contacting me daily to hassle me to finish my booking – If I wanted to complete my booking with you - I would have. I found you and worked out how to do the booking in the first place so you know I can finish it - if I want to. Obviously – I don’t want to. So, do not send me daily emails about it.

How dare you abuse the information I only gave you in the uncompleted booking process, to contact me without my consent in order to hassle me on a daily basis to finish a booking I clearly don’t want. In fact, my short experience of you left me deciding never to come back or give you my money. So how do you think I am going to react to your emails?

F Right off is how!

Stop invading my privacy with your unwanted, unwelcome invasion of my private space and time, using illegally gained personal information. Make your prices accurately reflect the realty. Do not access people’s information without consent, and then use it bombard them with unwanted emails. Make sure you explain a booking process that no-other site uses, so no-one can be familiar with. The entire experience has been bad – offensive, unlawful, unwanted and intrusive. I have now wasted another hour of my night bothering to write this feedback to you. I have no reason to think you are even going to read this!

My highest priority in life this year is to go out of my way to ensure companies like yours are given truthful feedback and that we demand more from you. I do not accept that you your business model works by tricking people into thinking they are getting an amazing price, when the reality is it ended up more expensive than the other providers. This is not OK. You need to change your website to ensure users are aware that the quoted price is only a base fee for I don’t know what, and the real prices start on top of that. At least then I wouldn’t have wasted my precious time completing a useless form, only to go on to be hassled daily by a company that I do not choose to have anything more to do with.

SO – DO NOT EMAIL ME AGAIN ABOUT THAT UNNFINISHED BOOKING OR ANYHTING ELSE, INCLUDING A REPLY TO THIS. I DON’T CARE WHAT YOU HAVE TO SAY, AND I DON’T WANT TO KNOW YOUR UNACCEPTABLE RATIONALS. USE THE TIME INSTEAD TO REMOVE ALL MY INFORMATION FROM YOUR DATABSE.

NEXT ONE I RECEIVE WILL RESULT IN MY REPORTING YOU AS SCAMMERS AND BLOCKING YOU.

I booked a ticket for 3people with Opodo to go to Instabul and purchase their cancel for any reason guarantee insurance for £60. I cancelled the tickets on 3rd of October and was told that the refund will be received in 10days. I was surprised to receive an email that they will wait for the airline to authorise the refund, when I purchased the insurance that was on mentioned. I called again today 21/10/2022 as I have not received the refund. I have been told that it could take 10days for them to initiate the 80% refund from their end. I am paying interest on my credit card and I could not rebook another trip because of this. I am hugely disappointed. That is mis selling and treating customers unfairly. I will not be buying their insurances I would rather deal with the airline direct, such a rip off!

Bonjour,

J'ai reservé un vol du 23/12 au 04/01 il y a 1 mois et j'ai souscrit à l'option date flexible afin de pouvoir le modifier quand j'aurais mes dates d'examens.

Ces dates étant tombées, je souhaite donc le modifier pour le planifier du 16/12 au 08/01 mais surprise on me dit que ce n'est pas possible car mes billets ne sont pas remboursables hors je ne demande pas de me faire rembourser mais de modifier les dates gratuitement comme indiqué dans l'assurance.

Je tente par tous les moyens de contacter l'assistance vocale qui ne m'est d'aucune aide et attends de meilleures explications et une modification de mes dates

In January 2021 I booked flights with Virgin through Opodo to travel to Calgary Canada from London Gatwick on 12th Sept 2021. I paid £1170 for these flights.

In August 2021 Virgin e mailed and advised that my flights had changed slightly. I was now flying with their code share partner Westjet and my return flight from Calgary was now to be via Toronoto and not direct as originally booked. The e mail advised that if I was content with this change I didn't need to do anything as Virgin had already moved me onto these alternative flights. In late August I contacted Opodo and asked them via a webchat to look into what my options were if I wasn't happy with this slight change of flight details. I specifically told Opodo not to do anything about my booking just to check what my options were.

On 5th Sept I received an e mail from Opodo advising that as per my request they had applied to Virgin fo a full refund of the price paid for my tickest. Immediately on receipt of this e mail from Opodo I contacted them by webchat and was advised that as Virgin had cancelled the flight my tickets were cancelled and I would receive a full refund. I advised that Virgin hadn't cancelled my booking, just moved me onto a different carrier and I sent confirmation of this to Opodo. Opodo then replied that as I had requested a refund they had processed this and were awaiting Virgin's authorisation. I advised that I hadn't requested a refund and I was content with the changes made by Virgin so I wanted my original booking re-instated. Opodo advised they would do this immediately. On 7th Sept Opodo e mailed me advising that Virgin were not prepared to re-instate the original booking as the refund had already been processed. I phoned Opodo and spoke to a team leader who advised he couldn't do anything as the refund had been processed. I explained this was a complete error on their part but he was adamant he couldn't do anything for me. I told him to keep the refund and get me new tickets for the same dates as all my hotels and car hire had been booked independently and if I didn't fly I would be seriously out of pocket. He said he couldn't do this and I would need to buy the tickest elsewhere. Inview of this I purchased the exact same tickest Opodo had cancelled in error for a cost £1350. I immediately raised a complaint with Opodo requesting re-imbursement of the £180 extra I had paid for the same tickest they cancelled in error plus £100 for my wasted time and inconvenience in getting this sorted. Since my return from holiday on 27th Sept I have received the £1170 for the tickets they cancelled in error but no re-imbursement for the extra £180 spent plus the £100 wasted time. In numerous e mails to Opodo originally laid the blame squarely on Virgin for cancelling the flight but when I explained this wasn't correct because Virgin had already moved me onto an alternative flight they then decided it was my fault as I had requested a cancellation via webchat on 28th Sept. I advised I didn't request a cnacellation and requested sight of the webchat they were relying on but they refused saying it wasn't available!. I have escalated my complaint via copying the CEO Dana OBrian into the e mails but to no avail and today Opodo e mailed stating my case was closed and they were sorry they couldn't help me!

Having booked flights through Opodo return to Goa in May 2022 for 3 x pax, I find by accident, no communication from Opodo that there were changes to the flights and connecting flight, quite specific and major changes, because of this 1 x pax was unable to travel, and the remaining 2 x pax were left stranded in Mumbai with no connecting flight, as rescheduled had landed hours after connecting flight. I requested alternative flights as per Opodos and the Airlines (Virgin) T&C's, in the meantime I was notified of a refund for the 1 x pax £180 below what I paid for the ticket, again T&C's depict that a full refund would be given if the change in operational procedures did not allow passengers to travel.

Three days later, having been asked to wait the famous 72 hours, I get notification of another refund, I queried this and was told that I requested a full refund for all pax when on the chat platform, which is complete lies, as I have a copy of the full transcript, also the flights to and from Mumbai were still live, it was the connecting flights that were cancelled and the refund was partial, thats ok I thought, I will save any hassle and re-book the connecting flights myself, only to find that the return flight was now via Delhi and there were no reasonable connecting flights to get me to the airport unless I wished to have a 14 hour wait, again for the 4th time I contacted Opodo, again having to go through the whole story and again being told that the entire flights were cancelled, even though speaking to Virgin, the flights were still live for the LHR-Mumbai and Delhi-LHR and that no refund had been requested, after 6 calls and over 8 hours on the phone, I gave in and requested personally a full refund, the last 3 conversations I have recorded and documented, I had to re-book with Virgin direct for the same flights Opodo said had been cancelled at an extra cost of £600, stay away from this company, one word scammers

Th13.10.22 I made a flight reservation for zuerich to conakry on the main page of opodo, departer 14.11.2022 retour 16.1.2023 price about 876 chf. I paid with my visa card. But then soon after payment I realised that date of departer is wrong. So changed it to 14.12.2022. Which was accepted even that it costs chf 320? Now I can not make any change online because I have never received a confirmation of my reservation. No email from opodo¦

What can I do more.

Hope to receive a answer from as soon as possible

Bintou camara

Bergacker 44

8046 zürich

Tel. [protected]

Email: bijou. [protected]@gmail.com