Opodo
Reviews and Complaints

I have been charged 59.99 for a subscription I have never used or signed up to! I would like a full refund! I haven't used this service or booked any flightsin a full year, I am disappointed it has even been taken out of my account! Why is it being subjected as too short? I've been billed for something I haven't used or subscribed, end off! Surely you can see I haven't used the thing! Absolutely ridiculous!😡😡😡

I booked a one way flight to Geneva via Opodo on September 26th and was charged £105.73 on my card at the time. The flight is on December 16th.

As it turned out, Opodo never actually booked the flight, yet they debited the money. I have been contacting them every day to try and find the booking, but there is no human I can speak to and the chatbot just keeps taking you round in circles.

When I tried to book the flight again, the system wouldn't let me, saying that "you can't book the same flight twice", which indicates that there is some record of my booking there at least. Yet, I am unable to find the booking or get the money back.

At the same time, Opodo is sending me emails suggesting that I complete the booking by paying £200 plus for the same flight, which I am not willing to do with them (would rather go direct now), yet, if I do try to click on these emails and book the flight again, it wouldn't let me, as per above.

So the current position is that I am out of pocket, with no flights nor a refund, and no one to talk to to sort this mess out.

Will not go to Opodo ever again, but would need to resolve this one way or another.

I requested to cancel a flight almost immediately after booking flights as I would not be able to attend.

I was advised over and over again in chat that Opodo were waiting for BA refund which can take up to 3 months.

After emailing multiple times and having received an email previously from BA stating that they were refunding, I contacted BA to be told that they had refunded almost immediately.

When I told the advisor at Opodo that, he asked for written confirmation that they had told me this. Once I provided this proof he told me that the refund had been received and that the charge of 60 Euros per person meant that the cancellation charge applied by Opodo was more that the tickets for the 4 of us.

Having reviewed their terms and conditions, It stated that there may be a £25 charge applied for cancellation.

Avoid and go straight to the airline to book!

I would like someone to deal with this and really give me a diffinitive response

I purchased return flights to Budapest from London stanstead with my opodo prime membership for three of us leaving London on 21st September 2022 , returning Saturday 24th September in June 2022

In September I spoke to opodo about rescheduling my flights and was told as long as I took same destination , same return , same passengers and same airline then my opodo prime membership would allow me to do this free of charge , I tried changing flights on the opodo app but kept being told it wasn’t working ! I later discovered having called opodo that as Ryanair was the airline they don’t issue refunds but if I rebooked within a two month window using opodo for as stated above ( same passengers , same flights same airline ) then opodo would refund me the new flight price

Now three weeks after the original flight was due to take place ( and having rebooked new flights for November ) I have been told that Ryanair are issuing me a £93.15 refund which is £58.13 less than the flights cost and that the new flights have been cancelled !

I should have received a refund for the flights I had to rebook and should still have new flights for November !

Please can you look into this as the call centre is appalling at dealing with my issue

Good afternoon

I have booked flights Opodo Ref [protected] & [protected] about 2 weeks ago

My account was then charged for £59.99 yesterday on 3rd October 2022 (2 weeks after booking my flights) for Opodo membership without my consent. I did not at any stage subscribe for any membership with Opodo

Please can you refund this into my account immediately

I did not subscribe to Opodo Prime membership and have tried cancelling the membership on the website but when the page comes up to cancel credit, there is no option to cancel the membership. I have tried this numerous times to cancel today from my login page.

Thank you

Regards

M.Devgun

m/[protected]@sky.com

NO JOKE, AVOID THIS COMPANY AT ALL COSTS!

I booked 2 tickets to India at the beginning of 2022 for myself and a friend.

Sadly my father-in-law was informed by the hospital that he had terminal cancer and had a short time to live. I contacted Opodo with this news and they showed zero compassion as I had to cancel the flight. Since then he has sadly passed.

I have spoken several times on the telephone and via emails, almost 50 to be exact. I paid £400 back to my friend out of my pocket as I felt this wasn't his issue and I hoped like any other travel company, medical records could be provided with the understanding I would get a refund, obviously with admin fee charges. This just hasn't happened.

I found the email address of dreams and Opodo CEO, which I have contacted several times with zero replies.

Opodo then informed me that I will get a measly £233 refund. Flights to India are now £2000 each and I am currently out of pocket by £800. Today, 27th Sept 2022, Opodo has again informed me that the funds have gone into my bank and it's my bank's fault, not theirs. I checked with the bank and zero funds have gone in. Again after several emails with photographic evidence that funds are not in my bank, Opodo then began informing me that their accounts department has made a mistake and the funds will go into my account on the 10th of October, a month after Opodo was first informed of the family bereavement.

This has caused a huge amount of strain on myself and my family.

Opodo has also told me to speak directly to the airline. Air France has no direct customer service telephone number and an email was sent without a reply. When I called Opodo once again, the staff asked if I has spoken to Air France, I informed them that I have been trying, and the staff member then replied, I quote, " Ok there is nothing further to discuss, bye, bye" and she hung the phone up on me.

I have had to contact a solicitor and look to build a case against Opodo.

My true advice is for anyone thinking of booking a trip through this company, think again. Go direct with an airline to save the pain, stress, and upset.

For me, this battle continues, and I can see it going on for months, just like the rest of the customers on here having similar issues.

Good luck and hope you make the right choice.

Date of experience: September 01, 2022

Dear! On the OPODO website, I chatted with Vinay Jain in the chat and she promised to help in solving the problem with the cancelled flight. How long do I have to wait for an alternative flight?

Opodo booking reference: [protected] - Airline booking reference: SF6E5G

I believe that I have told everything that is required for the consideration of the complaint. I'm still waiting for a response from the OPODO. And I agree to an alternative flight.

How long do I have to wait for an alternative flight?

Ich finde es unmöglich, wie schwierig es dem Kunden gemacht wird, einen Mitarbeiter am Telefon zu sprechen. Zuerst sucht man auf der Homepage ergebnislos eine Telefonnummer, die angeblich nur für Prime Mitglieder zur Verfügung steht. Hat man diese Nummer gewählt, muss man sich mindestens 20min irgendwelche Anleitungen und Optionen anhören. Wenn jemand anruft, will er mit einem Menschen sprechen, nicht in einem Chat, der doch nichts versteht. Alle Optionen, die Buchung selber zu verwalten, sieht ein einigermassen intelligenter Mensch selbst. Die Person, die dann am Telefon ist, spricht nur gebrochen Deutsch und leiert nochmals irgendwelche Identifikationsregeln herunter, obwohl man sich vorher schon mit Buchungsnummer und Kreditkarte identifiziert hat.

Fazit: sehr schlechter und mühsamer Kundendienst. Man sieht, dass es dem Kunde mit Absicht schwer gemacht wird, anzurufen. Ich werde nicht mehr mit Opodo buchen.

Christel Butz

1 - On the 16.06.2022 reservation DE [protected] - charge EUR795.85 = 3954.48PLN by ET CarHire on 16.06.2022. I cancelled the reservation on 16.06.2022 and cancellation was accepted & confirmed by email from Opodo.pl on the same day.

My Credit Card has credited by ET CarHire Dublin with only PLN3522.00 on 29.06.2022

PLN432.48 overcharge!

2 - New reservation on 16.06.2022 no. DE814880550 – Opodo.pl total charge on voucher is EUR848.93 = PLN4717.58 but ET CarHire Dublin charge my CC EUR1009.51 = PLN5016.13;

PLN298.55 overcharge!

I booked an internal flight in Thailand via Opodo. The flight was with Vietjet. I paid for reserve seating. A few weeks back ni was contacted by the airline informing me that the flight time had changed but that i would be able to book a new flight at no cost if i wished. I did this booking a different flight earlier in the day. But now i don't have reserved seats. And my Opodo account still lists the original flight details. I e-mailed Opodo that i no longer had reserved seats that i had paid for and also asking if i could still use their app to book in as the flight number was different. I have had no response.

I booked a flight for 2 persons via Opodo on 19/04/2022 form Manchester to Berlin and return at a cost of £554.16.

I subsequently received an email from Opodo on 21/06/2022 to advise me both flights had been cancelled by the carrier (Easyjet). The link on the email advised me the airline would contact me directly with options to either change dates or request a refund. This never happened.

I phoned Easyjet customer care who advised me I needed to deal directly with the booking agents, namely Opodo.

I then rang Opodo customer services to enquire as to the process to request a refund and was advised to complete the online claim form which I duly did.

There followed a number of calls I made asking for updates on my refund, and was promised I would receive emails - which I never did.

On 22/08/2022 I was told by one of your staff the refund would be made within 30 days.

I called again on 22/09/2022- 30 days later - as the money has still not been refunded.

I was told at that point to recontact the carrier Easyjet for an update.

I was horrified at this- given 3 months has passed since you advised me the flight had been cancelled and it appears you are no further on in respect of claiming mt refund.

I refuse to deal with anyone else other than Opodo who after all are my agents and gratefully received my money in the first place.

It may be a small amount of money to you but to me it's substantial.

I fully expect a speedy resolution or a final response letter to be issued in order I may contact the Ombudsman for help.

Thank you

James Scollins

[protected]@outlook.com

I purchased a TLV-MNL-TLV ticket for my friend thru eDreams sometime in August 2021. The details of the flights appear as eDreams Booking Reference No. [protected] and Airline Booking Reference No. SA7JE6. However, the flight was cancelled by the airline and I was given a choice either to reschedule the flight or to refund the ticket. I choose to have the ticket refunded. This was last November 2021 but until now I have not received the said refund. According to eDreams, they have requested the refund from the airline but when I contacted the airline they said they have not received the claim for refund. It’s been almost a year already and i’m still waiting for my refund

Dear Sirs, I've been trying to cancel my Prime account for weeks, but the system tricks me and won't let me cancel the account.

The system is suitable for non-cancellation and every time I enter the page to cancel it is closed.

I urgently need to cancel my account or I will ask for a refund of my monthly fee.

Domingos Filho

email; [protected]@hotmail.com

Hello there.

Can you please resolve this issue and make a refund of my Cancelled flight. London to Lagos (return) Schedule Sept Mon. 4th to Fri. 22nd Jan 2021.

This month make it 2 years. My flight was cancelled due to operational reasons and no refund has been offered. TICKET Number 147-[protected] I will appreciate it if a refund could be made urgently.

Opodo Booking Ref; [protected] and Royal air Maroc Booking Ref; OM9XVD.

Thank you

OLUFEMI OLAIYA OMOLA

Hello there,

I booked a return flight for my family and I (4 people) from London to Toulouse back in April 2022 with British Airways via Opodo.

On the 27th April 2022, BA sent me an email informing me that the flight leg from London to Toulouse departing on 27th May 2022 had been cancelled and that I could either rebook or claim a refund. I called Opodo straight away to ask them why I had not received the flight cancellation notification from them since I bought the flights via them. The person said he would check and we got disconnected. I did not have a call back. So on the 28th April, I called Opodo again and then explained once again the situation. This time the gentleman confirmed to me that I could request a full refund of the flights, which I did. He confirmed had submitted my refund request and told me that I should get my refund in due course. After 2 weeks of no news, I called back Opodo and BA. The guy from Opodo told me that they were waiting to receive the refund from BA. However, BA informed me that that they had not received any communication from Opodo regarding this refund. They added that I had to deal with Opodo directly but added that Opodo should have refunded me straight away and deal with their refund request with BA in the background.

Following this, I called back Opodo and shared the information. Nothing was done. After that, I ws calling every week to obtain an update but the same excuses with no real actions And whenever would call BA, they would tell me that they had not received any request from Opodo and that Opodo should have refunded me by now. On the 8th June, hearing my distress and understanding the pressure put on my finances, an agent of BA even gave me a phone number ([protected]) for Opodo special department dealing with airlines to contact them about my refund, which I shared with Opodo despite the agent telling me that she had the number (because at this stage I had lost all trust in Opodo’s agents words). I might have called Opodo and BA more than 10 times since the first time I raise the refund request on the 28th April.

After calling Opodo again today and hearing the same lazy responses, I decided to complaint next to Opodo, BA and CAA passenger advice. There is clearly a breach of contract by Opodo that should have already refunded me. It has been four and half months! This is appalling and unacceptable.

We don’t have much disposable income. Everything is going up. We have 2 kids and we should not have our money held unlawfully for so long for no wrong doing of our part.

I have spent enough time chasing and I deserve to have the refund plus a compensation for the inconvenience, the distress, the financial pressure put on us, the disappointment, the time and energy to follow on a lack of care by Opodo customers service.

I hope you can help me resolve this long lasting issue asap, that I can have my full refund topped up with a fair compensation and close this case that has been dragging for way too long.

Many thanks!

On the 22 August £51.23 was taken off my account by Opodo after I booked my flights from Manchester to Port Elizabeth. this is the 2nd time that this has happened the last time I managed to get a email through to them and they reversed it. This time they are not answering my mails at all. This is apparently subscription fees and the last time is happened I was only looking for flight never purchased anything and they somehow had my banking details and £51.23 was taken off my account.

To Whom it May Concern,

Airline Reference A09JSA

I first put a complaint in with you on 12/07/2022 of which I have not had any response or communication form yourselves.

As previously communicated me and a friend turned up at Manchester airport on July 11th, 2022, for a flight that was going to depart at 11;15 am there was no flight for us to take and we had also booked a return flight which should have departed at 14;45pm.

Wizzair cancelled my flight W6 5702 (31st August) from Vienna to Gatwick at boarding gate & offered me another flight 4 DAYS LATER! I cannot access their website for refund because I bought ticket via Opodo. NO email address & call only at £1.45p /minute PLEASE HELP. I had no choice but to buy a return flight to Heathrow with Austrian Airlines for £700 and book a coach from Heathrow.

I had online chat with you a week ago and you said you would come back to me within 72 hours but I have had nothing. My insurance company will not discuss with me until a response from Wizz Air. Please help me resolve this.

Dear reservation department,

I have booked a flight from Nice – Frankfurt - Nice

reservation [protected] with Opodo

I have confirmed the details with my credit card however I have not received a confirmation only a reminder to finalise my booking

So, I’ve reserved again

reservation [protected] with Opodo

the reservation was processed and confirmed and debited from my account

one day later I was debited a second time for the first reservation [protected] with Opodo

I’ve cancelled the reservation [protected] and just been informed that this trip is not reimbursable.

As this clearly is a mistake from Opodo I kindly ask you to proceed with immediate reimbursement.

Sabine Rutz

date approx feb 2021 opodo [protected] cancelation fee paid on cancelation no refund forthcoming an expanation reg please