O'Reilly Auto Parts
Reviews and Complaints

I purchased a mass air flow sensor for 84 dollars and it is the wrong one and i purchased it with a one time use card and ant be refunded to that card and further more with the reciept they say there isnt anything they an do i took my carto the dealer today and had it ixed i havde lung cancer and on a fixed income andcant afford to pay for the same part twice pleasehelp ty god bless my name is tara burnsworth phone number is [protected]

O'Reilly's Auto Parts Buford Georgia off Atlanta Highway
My vehicle is completely covered with leaves and debris from your ground crew blowing it on my car! When I pulled up to your store there is no cones men working signs anything to warn me. When I came out they had blown all of the debris at my vehicle from both sides. Not away from it right at it. You can see from the photos how the leaves were blown from the sides of the vehicle to it. David the store clerk said they would blow it off for me. I told him I expected them to do more than that they should clean it. Dave Gave me twenty bucks out of his wallet so I could get my truck cleaned. The damage to my truck is more than $20 value. With 100 hundred mile an hour leaf blowers they put chips in my windshield side windows paint. Who am I going to have sue you or Fresh Southern Cuts lawn care that you employ.(both) I hope to hear something soon

3 times now I've been told parts be delivered by end of day. They get my part in and by end of week i have go into that store (834 est ave j, lancaster 93535)
To find out the part has been there since tuesday. Not only that twice was wrong part. Even had dee manger look part up and show me on pc. Yet still got wrong part.
But being told part be here tiday and them not delivering it is un exceptable. Bad for customersand worst for my shop.

How can I get some help? I buy $30.00 for half roller drum and was talk about all my life. By some friend that text them. In the store, what I need to stop go their or what? What can I do? Or what can you do? Write me back and will call too.
The date was June 8, 2021 and about 01:00 pm, until about 05:00 pm. Was all wrong and the roller of drum was make to small and did not work my new blake (yes the blake was right).

I bought a Dickies brand seat cover at Oreillys Calais, ME. The manager was unable to tell me if the cover would fit my truck seat, but cordially said to bring it back if it didnt.
Good manager, good management. He thanked me for my military service and offered me a military discount. I was thankful and appreciative. The seat cover fortunately fit.
In approximately only two weeks the seat cover had worn a substantial hole in what turned out to be insubstantial material.
Very poor quality. Do not buy a Dickies brand seat cover! I returned the $31.50 seat cover with my receipt for a refund at Ellsworth, ME Oreilly. The manager stated a refund was not possible, but reluctantly allowed me to exchange it for another.
I wasnt happy with this and predicted to him the new seat cover would do the same thing because of the poor quality material.
Sure enough, in approximately the same time of only two weeks this second seat cover wore a whole through the terribly weak, insubstantial, poor quality material. I reiterate do not buy a Dickies brand seat cover.
I returned this second seat cover with receipt to Oreillys Ellsworth, ME again. The manager wasnt there. I explained the situation and my dissatisfaction of the hole in the seat cover to the assistant manager.
He said he couldnt offer me a refund or exchange. It wasnt allowed. It wasnt a manufacturer defect because it didnt come out of the box that way and therefore could not be warranted was his explanation. I was completely baffled with this statement and baffled by an assistant manager who didnt care whether the customer was satisfied or not.
I questioned him why the manager two weeks ago had allowed an exchange. He called the manager. He stated the manager said he had done the initial exchange as a courtesy but would not do it again. I was left with a seat cover that was no good and $31.50 wasted.
I told the assistant manager he had lost an Oreilly customer. He didnt care. He said this happens all the time: people buy cheap seat covers and they dont last. I said here?
No, at Walmart and all kinds of places was his reply. Then added but they dont complain.
Imagine that. Again, I am completely baffled. What does all this mean?
In this instance anyway, Oreillys didnt care about customer satisfaction even though a product they sold was unmistakably of very, very poor quality.
I would suggest buying your auto care products elsewhere. I certainly will be.
User's recommendation: Don't patronize O'Reillys.

Gave me the wrong oil filter, I brought it back after I filled it with oil.SSo I lost that oil, iI brought the remaining oil back and the lady said it's not her fault. Left me stuck to buy more oil. And she had an attitude
So this oil change cost me gas to drive back plus a 8.99 $ quart of oil because they screwed up. The person at the register was the son of the lady, and he made sure he told me after I asked her why she had an attitude

I bought the engine from O'REILLY in Headland, Alabama. My truck hasn't run right since the engine was put in. I had a diagnostics check done, It showed it had a 2006 engine in it. I contacted O'REILLY 's, the wrong engine was shipped . O'REILLY said they didn't do warranty work. I even contacted the district manager. I finally had to contact the manufacturer of the engine. It's bad when you spend over $4000 and have to keep calling & getting the run around. If this is the way O'REILLY does business by giving there customers the run around I don't see how they stay in business.
I will never buy from O'REILLY again. I tell everybody that I talk to about my experience with O'REILLY Auto Parts. I don't want anybody else to go through all this running around.

O Reilly sells substandard batteries with overinflated warranty. Bought a battery with 2 yr warranty, didn't last two years! Got a replacement that lasted less than 18 months. Now no warranty on replacement? And they wanted to sell me another one? Why would I do that when obviously these batteries are junk? Terrible product and zero help from customer service!

I'm submitting this information to notify your company of a transaction involving the order of an auto part from your warehouse for my vehicle.

On September 9, 2020, my vehicle was deemed inoperable due to a bad power steering hose. A replacement hose was ordered by Kwik Kar Lube & Tune. The business chosen to fill the order was O'Reilly's Auto Parts.

I was told the estimated time of arrival would be September 17, 2020, so I canceled long-distant appointments and minimized transportation to local areas. I utilized the services of Uber and Enterprise Rent-A- Car for transportation to-and-from work. Upon securing the vehicle from Enterprise, I informed the agent that the rental would be returned on September 18, 2020 following a vehicle repair.

On September 17th I contacted Kwik Kar to find out if the part had arrived. I was told that the part hadn't arrived. Because of the delay, I visited O'Reilly's Auto Parts to find out why the part was late. The salesman printed a computer communications log which stated that the part hadn't shipped due to a warehouse delay. The log further stated that the part would be shipped as soon as possible.

The part, (replacement hose) finally arrived at Kwik Kar on September 24, 2020. I was contacted by the mechanic assigned to service my vehicle. After his examination of the hose, I was informed that the part was the wrong part for my vehicle. He said it needed to be returned to O'Reilly's.

News of the mishap prompted me to contact Enterprise Rent-A-Car. I informed them of my situation. I told them I had to look for transportation; an alternate. I inform them that I was returning the rental. Upon its return, I was presented with a bill of $448.64.

I am writing to request reimbursement in the amount of $448.64 the expense for the rental vehicle secured while waiting for the arrival of the replacement part. Sensitivity and much consideration must be given when such occurrences happen. Unexpected delays are indeed unfortunate. As a customer I tried to maintain an even level of patience throughout the process, but the wait brought frustration. It was approximately a 16-day delay until the part arrived at its destination. When it arrived, it also wasn't the right part. The costs for the rental far surpassed the given due date my expectations and budget.

I would greatly appreciate your consideration in this matter. I have enclosed the names and addresses of the businesses who serviced me; the Communication Log copy from O'Reilly's verifying the warehouse delay, along with the Enterprise Rental Invoice indicating the balance on the date of return of the rental.

Please feel free to contact me if additional information is needed. (I have names of all businesses involved, receipts, photos, and a notification from O'Reilly's warehouse indicating their delay in service).

I look forward to a reply soon.

Thank you.
Karen Cannon
8408 Golf Club Circle
Fort Worth, Texas [protected]
Phone: [protected]
Email: [protected]@att.net

My son purchased a left front window regulator for his 2004 Ford truck in Feb 2020. The regulator failed around Feb of 2021 and he went back to the store to see if the regulator was still covered under warranty. He was informed by the manager that the part he brought back wasn't the part they ordered in 2020. He had the part in hand and they told him that they have never special ordered that part in his name. The part was special ordered in his name and they called his cell phone when the part arrived. He is unable to find his receipt, but they treated him as if he was lying. I feel that their lack of respect for him will be detrimental to any future business.
If your managers treat ANY OR ALL customers in this fashion, my suggestions to family and friends will be to steer clear of any of your stores. My money will be EASILY spent at NAPA or Autozone, right down the street.

O'reilly auto parts store in high point nc 27263 I went to pick up a part that has been ordered twice the guy was not friendy a skinny white guy resin why I said white I can't remember the name so the black guy ordered another one told me to come back Sunday went back at 9 this morning wasn't open went back at 9, 30 they was open I told the mexican I came to pick up my starter I all ready paid for it he told me the black guy will be in at 12oclock my starter was in the back he would not go get it what kind of business is that

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