Panera Bread
Reviews and Complaints

I live right around the corner from Panera so we go there with some frequency. I also have visited many Panera locations and I can say without a doubt, this is the worse managed Panera Bread I've ever visited. Just today, my family was at their door at 7:15 a.m. Both doors were locked but there was a group of about 12 men around a table doing some kind of book study. We didn't realize it at the time, but the manager was at that table. We went to both doors and finally he came to the door and opened it. Not a hello, a sorry for not being open when they were supposed to be -- nothing. We went to the register to order but no one was there. Finally someone arrived and she took the order of ALL of the men before letting us order. We finally get to the register to order and was told no one was there to make breakfast sandwiches. What? The location was supposed to be open but no one is in the kitchen? We have to get a bagel or a muffin and it was clear that the bagel I got at least was not fresh. This is ridiculous. I've had problems with this location in the past and because it is close, I continue to go there. I'm done though. I will drive 15 minutes to the nearest Einstein's or 20 minutes to the next nearest Panera. Both of those are well-managed, cordial, their food is fresh and they are organized and responsive. This location needs new management -- desperately. I can say without reservation that my experiences cannot be isolated incidents. This has been an ongoing problem from day one and I've reached my limits. I've tried to give them chance after chance hoping the management would do what it takes to improve but it has not. Don't bother going there. Service is terrible, you wait for your food only to find that it has been sitting at the bar, they run out of bread at 8:00 a.m.? How is that? The headquarters needs to look into why these problems still persist.

I went to butler Panera bread and a girl was doing 2 jobs. She came out from the back and was crying. It is not there job to take over someone else's job. That is what the managers are for. Also you only ever see girls doing that job which I think is sick, that's a guys job to take out the trash unless the girls don't mind doing it but this girl. She has a unique name and even though she was upset she was very nice. She shouldn't be doing dining room.

This complaint is for your new.store located in McDonough, Ga, store #4313. I visited your store for the first time on Monday, October 19 and ordered the FULL turkey, Apple and cheddar sandwich, To Go. After receiving my order, I noticed my bag was a little light in weight, check my order while still in the store.and noticed it.was only a 1/2 sandwich.. I told the lady at the counter, that was pulling out all the orders for the customers, that I ordered a full samdwich, but only received a half sandwich. She immediately let me know she would make the order correct. She heldthe bag, said she made the corrections and handed me the bag back. Again I checked my order, while stiill in your store and still again, only a half sandwich. there were so many employees working the kitchen, the front area, just walking around laughing with each other but no one was paying attention to what they were giving the customers. There was a gentlman, and I'm thinking he was the manager of the store at the window when all this happened and he apologized for everything. I visited you store again tonight, October 21, purchased a 1/2 chicken Caesar salad, and a 1/2 apple, cheddar and turkey sandwich. After placing my order, I went to the pick up area and stood in line. There was another Lady and gentleman waiting for their orders as well. My order was placed, according to my ticket at 6:20pm. After i got in line, the next person that was there was a young lady, one of your employees, on her break and waiting on her food as well. after standing and talking to some of the other employees she eventually went to the front of the line. After I stood there for a.period of time I went to the front of the line and ask your employee for the time. She.responded it was 6:37pm and at that time, the gentleman in front of me and I still had.not received our food. after still standing there, I started to noticed that all the orders that were coming out that kitchen was for the people that were eating in, no take out orders, so finally I went to the window to check on my order. The names on your board that the customers could see was getting longer and longer. One of the ladies behind the counter ask the other Lady that seem to be in charge, if she saw my name on her board. She said no. Apparently there was severals boards that they work off of, nobody cross checking to make sure everything to going as it was suppose to. There was so many employees passing us and no one ever stop to find out why your "to.go" pick up line was almost at your front door, that how many people was waiting at one time. This was my second visit and I must say, I really dont think I will continue to spend my money at this location. You have a Accuracy Matters saying, that.mentions, " Your order should correct.everytime. if it's not, we will fix it right away, and give you a free treat for your trouble". On my first visit, I have a incorrect order and NOBODY OFFERED ME ANYTHING, including the manager. I'm not sending this complaint in in hopes of getting anything free, I'm sending this complaint in in hopes of your getting you store in order and give good customer service. You may not take this complaint serious, but please understand we have have a choice inwhere we spend our money If anyone wants.to.contact me, my number is [protected] or.my.email address is [protected]@ymail.com. My name is Terri Day

Bread was ok but advertising it as a "bowl" insinuates to me that I actually get a "bowl" of soup. They provide a cup of soup with their bread bowl, hardly enough to moisten the bowl, and the apple provided was obviously last years, or from far far away and had a blemish as if a fingernail had been used to gouge it. Not to mention it was about 1/2 the size of a normal apple. Felt thoroughly taken.

We went to enjoy a meal at Panera Bread, in West Lafayette Indiana. It was busy and there was very little sitting available. At the booth next to the table we sat at there was a young lady who was obviously ill. I looked around to move, but there was not an empty table to be found, except closer to her. As we ate she continued hacking, coughing and constantly blowing her nose. I notice that she had an apron on. Finally I had enough and started packing up - just to escape! She got up, and then we realized that she was an employee, as we left she was behind the counter spreading her germs to any and all! WE WON'T BE BACK!

After a Movie we went for a cherry pastry. If this was my first time I'd never go back. We decided to order 2 broccoli cheese soups. They brought 1. My wife had broccoli, mine had a hint of broccoli in a watery soup. I got a knife for my bread. It was filthy. I asked for another and they had none. We were left plastic forks. They had no ice in the soda machine. The towel dispenser in the restroom was ripped from the wall exposing electrical wires. The broken dispenser lay on the floor in a heap with a paper roll stuck on top. What a mismanaged mess. So unlike other Punier stores. Thought you'd like to know.

Why change a good thing. I've gone to Panera bread for at least 5 years with my husband and always had the French onion soup and smokehouse turkey Panini but was told the other day they no longer make that sandwich and the French onion soup is now seasonal in the summer only. I have no reason to go back anymore. The entire menu has changed and not for the good.

Went to this location twice already, and all I have to said is that this location need a management change ASAP, THE General Manager is a nasty manager the way he speak to the employee is just ridiculous I understand that business need to be run, but he have a nasty actitude, my first visit I had an issue with his assistant akkeyla I told her about the lettuce on my salad that look discussing and she just told me that's not her problem that the product come like that and she couldn't do anything about it I'm paying 10 dollar for a salad and you going to tell me that you can change my salad for a better one, that day I just left, last night I was thete just stopped by because I was hungry and I wanted to give them a second opportunity, i bought a broccoli soup and it was cold went to the Kichen and told the employee it was cold the girls said that she can't take the soup bag and there was a microwave to heat it up my self, then I hear him saying this f... customer all ways bothering, went I had the issue with the assistance I thought it was only her with the problem but now I realize that it come from the GM, I'll never come back to this store and will tell all my friends bout this people like him shouldn't be running a business and should be fire...

03 Oct 2015 New Hartford NY Ordered a grilled cheese sandwich...first time for this sandwich at Panera. The sandwich in the picture on their menu looks yummy. What we got was something totally different. (See attached pics - you can tell which are which). Complained to the manager...she said she's make another, but that's how it would come out again. It tasted like grilled bread...no cheese flavor at all...false advertising? I'd like a refund or voucher for a free sandwich next time we visit.

We recently moved from Oklahoma to Colorado and the closest Panera Bread to our house is in Front Range Village in Fort Collins. I have never been to a worse Panera. We have been at least 5 times in the past month at different times of day (Panera used to be one of our fast casual staples). No matter what time of day we arrive, the customer service is always horrible. We have been told that the coffee had not been changed in 2.5 hours "because (I) haven't had time." "Time" has been mentioned to us twice actually. When you are in customer service, it is your job to serve customers pleasantly. Lack of time should *never* be mentioned. Your time as an employee is of no relevance to a paying customer. When we arrived 45 minutes before close on a Sunday evening, the man taking our order acted as if we were unwelcome. A fast casual restaurant should have a full menu available until close every day. Service employees do not get off at the exact moment a restaurant closes. It is understood by all that restaurants have closing procedures, however they should not interfere with serving customers during business hours. The scones at this panera are by far the worst scones I have ever had. My husband now refuses to order them. After 3 tries, the quality is consistently awful. We have trusted Panera for years, in fact, I have eaten lunch at Panera at least 3 times a week for the past year and a half. However, this Panera is so unreliable that Panera will no longer be an option for us.

Ive been a loyal Panera customer for over 2 years. one of the main reason Ive continue to order from your several locations was due to the excellent customer service. But lately, ive been very disappointment with the lack of service provided at this store. I usually order for rapid pickup, for lunch. and most of the time my order is incorrect, or my order is never ready on time. The staff are always socalizing rather then working. There a manager who works there by the name of Gus, he was beyond rude and unprofessial. Today, i was very upset, because he placed me on hold twice, and wouldnt let me finish talking, and we both became argumentative. I also notice that his workers tend to yell at him, in front of customers!.This is completely unacceptable. This location is ruining the panera bread brand.

My wife and I have been customers of yours for several years in Michigan and Florida. We were accustomed to ordering your cup of soup and one half sandwich for $6.99. Today we tried to order the same, and were told that program no longer exists. My wife ordered a cup of soup for $3.69, and one half Turkey Apple Chedar sandwich for $5.49. This order totals $9.18. It represents a 31% increase over the previous $6.99 price. When informed of your new policy, I ordered only a bowl of broccoli cheddar soup at $5.29. It also has been watered down from previous orders. We also normally had a soft drink to go along with our meal.Needless to say, we will no longer be dining with you. These policies may improve your bottom line, but you have lost our respect. Date of Incident: 9/30/15 12:09:31 PM Client Number: [protected] Desirable Resolution: Explanation of reasons behind such radical Panera Bread policy changes. Charles & Naomi Bietau [protected]@gmail.com : . .

I am 17 years old and a senior in high school, I worked at panera bread for about 2 weeks and couldn't stand it anymore. I was only trained on line for 2 days then they threw me on it all alone (salads, soups, sandwiches and consolidating) all by myself. we closed at 10 so we usually would not get out until midnight which my law I can not work past 11 because I am still in high school and under age, I would work 4-12 6 days a week with no breaks as well. horrible managers.

I went to the store mentioned to get a toasted bagel. Waited in line to order and ordered a Cinn Crunch-sliced and toasted. Was told after I paid for it I had to go to the other section to pick it up. That is where the meal are put together. After 7 min and looking at their screen of orders I went to the bakery section and said just give me a bagel (cinn crunch) not toasted. She went back and gave me 2 plain bagels. Didn't realize it till I was in the car driving. The bagels were so tough that I had a hard time breaking it in half to eat. Was upset that I didn't get what I asked for and I don't see why I had to wait till all meal are prepared just to get a bagel toasted. Why doesn't the bakery do it? They had the slicer there and it would take very little time to put it thru the toasting end. I will never order a toasted bagel again and especially never order a plain bagel. Was very disappointed in all of this. I have been a customer for many years. Telling everyone I don't don't order your bagel toasted.
Harriet Sampieri