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To Whom It May Concern, I bought a refrigerator almost a month ago that worked only four days. I contacted customer service about the situation and I was told in order for the refrigerator to be exchanged I would have to wait for a manufacturer refund which took a week and a half and of course my food started to go bad. The second refrigerator that came didn’t work at all. So of course I have to wait again for a manufacturer ok in order for me to get another refrigerator which too another week and a half and of course more food went bad. When the third refrigerator came the first thing the delivery guy notice that the refrigerator was smelling bad. When I eventually look in the refrigerator to check if it is working I noticed that the large drawer that belongs in the top of the refrigerator is missing. I called the store to let them know what I discovered but I was told the salesman was gone for the day. Now this is additional dilemma. When I eventually spoke to the salesman he told me the delivery man told him the refrigerator drawer was there at the time of delivery. I really had to keep calm and patient with this situation/dilemma because of my Autistic daughter who couldn’t understand why the New refrigerator that was bought didn’t work Twice. It was hard for her to understand that. Now she is asking when the refrigerator doesn’t have the big drawer. I am beyond frustrated. Please can anyone who cares contact me. [protected]
Spivey.[protected]@gmail.com
Desired outcome: I would like to be compensated for all the food lost and the third refrigerator big drawer.
I am very angry and frustrated by how my situation was handled. I was told to wait 24 hours for the fridge to work it never happened. You have to wait 72 hours for the manufacturer to okay the exchange. Three refrigerator later the big drawer never came in it. Who could possibly make that up?
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I empathise with your frustration over the commercial refrigerator purchase issues. Dealing with faulty appliances and poor customer service is indeed exasperating. To address this, contact customer service in writing, highlighting ongoing problems, including the missing drawer. Clearly request either a working replacement with all components or a full refund, explaining the financial loss due to spoiled food. Mention your daughter's autism to underscore the urgency. Keep meticulous records of all interactions and, if necessary, explore legal avenues with consumer protection agencies or legal counsel for resolution