PC Richard & Son review: Service technician

I had a service call on a TCL 75 inch panel TV that is no longer under service warranty from PC Richards & Sons or TCL. The service technician was advised prior to coming to my home that this was a TCL TV. When the service technician arrived at my home on October 3, 2023, he said that parts for TCL

TVs were no longer available.

My questions are:

1) If the service technician knew prior to coming to my home that it was a TCL

TV and that PC Richards didn't carry parts for TCL TVs, then why did the

service technician come to my home.

2) If the idea of having a service technician come out is to ascertain the problem and order parts, then why didn't the service technician state that the part needed to be ordered from TCL? Instead the service technician said PC Richards didn't have the part.

My issue isn't with the TV no longer being under warranty or that I had to pay for the service call. My issue is the lack of due diligence on the service technician's part to at least say he needed to contact TCL to see if the part could be ordered and sent to PC Richards.

I have been a loyal customer of PC Richards & Sons for over 5 years. I was considering purchasing a higher quality brand TV from PC Richards, but the service technician's lack of professionalism is problematic. I will purchase a warranty on my next TV purchase, hopefully I'll never need a technician to come out to make repairs.