PDFFiller’s earns a 3.8-star rating from 484 reviews, showing that the majority of users are satisfied with document management and editing tools.
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Replied
PDF filler?
I signed up for a free trial, and didn't use the service after the first day. I was unaware of an automatic subscription until I noticed two months of charges through PayPal. I was unable to find any email confirmation that I signed up for any subscription besides the actual bill that was buried in my email. I have raised an issue with PayPal.
This screams of deceptive marketing practices.
Please advise.
Desired outcome: Refund of two months worth of a subscription I never used. $22 x 2 = $44
The complaint has been investigated and resolved to the customer's satisfaction.
Looks like all our communications might have got into Spam?
Anyways, you are surely eligible for a refund.
Please email support@pdffiller.com. They would need the screenshot of the PayPal transactions in question and the email linked to your PayPal account (if different from the one which was also your pdfFiller login).
Many thanks in advance. We hope to see this settled soon!
Replied
Pdffiller
I used the free trial from one document. I went in immediately and canceled because I had no intention of using ever again. I though it was canceled. Today I was charged $102. I went in immediately and canceled again, but hen realized the problem. After I hit cancel, it offered me some promo and then said at the bottom "are you sure that you still want to canceled?"
I would like the full refund.
Jeff Chiapelli
Desired outcome: Full refund
The complaint has been investigated and resolved to the customer's satisfaction.
Not sure about the promo thing, honestly speaking. We are not normally offering anything like that during the cancelation. But anyways, you are surely eligible for a full refund.
Please chat with our Billing Support over here:
https://www.pdffiller.com/en/billing?sl=support
One of our agents will check your personal data and make sure the account is fully deleted and the refund is issued for you.
We hope to see this settled very soon!
PDFfiller
I don’t even remember visiting this site ever and now my credit card has been charged on 18th July 2022 for 180$ usd with credit card entry on my Rogers MasterCard ending in 4299 as SUPPORTPDFILLER.COM [protected] MA for god knows what . Please stop these fraudulent activities and I need my money back
Desired outcome: Refund 180$ USD
My name is Derrell Walker, and I was just charged $96 today. I have no subscription or account with the website; I would like a refund.
Replied
Charges!
I was on your site briefly and didn't even utilize any of your tools. It was too complicated and I left. Now I've just been charged $170 for that unfortunate visit. I see this has happened to many people. Yes, you claim that it's something we agreed to, but it's very misleading and confusing.
I wonder how many people get duped by you and don't even bother disputing the charges. You must make a lot of money that way.
Desired outcome: Please refund my $170, I was only just charged this morning. Another thing your company could do is have another step in the payment process spelling it out in black and white what you will be charged if you continue.
The complaint has been investigated and resolved to the customer's satisfaction.
Please chat with our Billing Support over here:
https://www.pdffiller.com/en/billing?sl=support
We'll arrange a refund ASAP!
Unauthorized payment charge
I was charged R1807.51 at 11:54 am on 23/7/2022. I have no idea how this is possible since I've not even been on your website or authorized any payment.
The om number provided is 501663.
Desired outcome: Please refund
Replied
Free trial
A 96$ charge appeared on my bank account out of nowhere. I have signed up for the free trial and used it for one document. I would like a full refund as I have only used the service once and cancelling the subscribtion right after has apparently failed, resulting in an unexpected charge dating 18.7.2022. I have already checked again and cancelled the subscribtion, but the money has already been withdrawn.
Thank you...
Desired outcome: Full refund 96$
The money was returned, thank you.
Hi, I tried the link you provided, but got no response. Could we please settle this over email?
Most probably, the cancelation did not go through entirely. But this is easily fixable.
To arrange a refund, we would need slightly more info from your side.
Please chat with our Billing Support over here:
https://www.pdffiller.com/en/billing?sl=support.
Please have the following data ready before you chat:
- full name on the card
- email used as login in our system
- date of the transation
- last four digits of the card charged.
We hope to see this settled soon!
Replied
Unauthorized Withdrawal from my account for 72$
Today on July 19, 2022 I discovered that a withdrawal had been made from my account by PDFFiller for a "annual subscription". I had no intent on using PDFFiller more than the one time I had used it during previously. In fact, I had tried to cancel my subscription and thought I had succeeded at doing so years ago!. PDFiller's website was quite difficult to navigate in order to end my free trial. I was not given the option to sign up for a yearly subscription and I did not want to purchase a yearly subscription.
I was unable to even login to my "so called account" to give you pertinent information for you to resolve this problem. I feel helpless and want a refund immediately, if you refuse, I will stop payment with the credit card and issue a fraudulent activity. I want nothing to do with this company.
Sharon Lott
[protected]@comcast.net
[protected]
Desired outcome: refund me $144.00 for July 2021 and July 2022, AND cancel my subscription.
The complaint has been investigated and resolved to the customer's satisfaction.
Anyways, this is to confirm that the July annual charge has been fully refunded, and your account has been deactivated today.
Please check your inbox for the confirmation of the same from our Billing Support.
We hope this settles the case!
Replied
Charged 96$ while i canceled my subscription before the 30days ended
I did a trial period but i did not want to use pdffiller anymore. I canceled the subscription and it literally said “ subscription canceled” and now they charged me 96$. I didnt get an email that to confirm it was cancelled. So i thought i made a mistake. I canceled again and i did NOT get an email! This company is a scam. They send me the most pointless emails but the important ones they leave out. Dont trust them.
Desired outcome: Money back and delete all my information of your data base
The complaint has been investigated and resolved to the customer's satisfaction.
Since we do not see any screenshots or your email here, we would have to ask you to re-address this complaint to our Support with more details, sorry.
Please email to support@pdffiller.com from that email account which gets marketing emails from us. Apart from the email itself, our Support will also need the last four digits of the credit card charged (or your PayPal or Venmo username, whatever was charged).
Many thanks in advance! We hope to see this settled very soon!
Replied
PDF Filler charge
On July 7th 2022, I was charged for a subscription I did not sign for.
The website claimed to allow a free trial to use their PDF tool, but after this, I was charged £79.97.
Obviously I did my very best to cancel any unauthorized subscriptions and future payments, but the company has taken almost £80 for filling in one PDF document.
Full name: Elena Nicolau Combas
Contact details: [protected]@gmail.com
Desired outcome: I would like a full refund of the charge, as I did not request a subscription but a free trial. In the same manner, charging that amount for ONE PDF file modification is just unethical in all possible ways.
The complaint has been investigated and resolved to the customer's satisfaction.
But this is easily fixable, actually. Our Billing Support has just canceled your subscription and issued a full refund for you. Please check for the email notification about the same.
Hope this helps!
PDF Filler Charged my account unauthorized
On July 13th a app I have never heard before support PDF Filler charged my card without knowing I demand a refund because I have never used this app or bought something.
unauthorized card charge 96$
13.07.22 I just received credit card charge of annual subscription I never planned or authorized
I already canceled subscription and deleted my profile on your site
SUBSCRIPTION #
sub_1LA2daLdoowt8wSlwkCLDSEA
RECEIPT #BY218A923
DATE:07/12/2022
Desired outcome: need a refund
Replied
Unauthorized Withdrawal from my account for 96$
Today on July 12, 2022 I discovered that a withdrawal had been made from my account by PDFFiller for a "annual subscription". I had no intent on using PDFFiller more than the one time I had used it during previous month. In fact, I had tried to cancel my subscription and thought I had succeeded at doing so. PDFiller's website was quite difficult to navigate in order to end my free trial. I was not given the option to sign up for a yearly subscription and I did not want to purchase a yearly subscription.
My PDFFiller Account ID is [protected].
Desired outcome: Refund the 96$
The complaint has been investigated and resolved to the customer's satisfaction.
This is to confirm that a refund has been just issued for you. One of our agents has sent you the email confirmation about the same.
We are very sorry the subscription cancelation did not go through during that earlier attempt. We hope though that this settles the case!
I cancelled free trial at PDFFiller and was charged 144.00!
I tried pdffiller.com on a 30 day free trial and I cancelled before the trial ended. To my surprise, I see a $144.00 charge from them and there could have been other charges. I want all charges reversed. pdffiller.com hasn't been used by me in a while. It doesn't serve my needs.
Desired outcome: Refund of all charges which were not authorized.
PDF filler charge for free trial
I ordered a free trial with my card, except I cancelled immediately because I realised I didn’t need it. Why was I charged $2.58 for “support”?
Desired outcome: I want my money back; I ordered a FREE trial.
Unauthorized charge
On July 6th, 2022 I noticed a charge in the amount of $96 to my T-Mobile bank card. I never authorized the charge not am I using the pdffiller program. It's not the first time I've been charged for the same product. This should be criminal. This company and companies like these get away with shady billing practices.
Desired outcome: Refund my money ASAP
PDF Filler
I was charged today (7/8/22) an amount of $158.04 for an annual subscription. I had signed up for a free 30-day trial on 6/8/22 and thought I had cancelled my subscription that same day. I do not wish to pay for pdf filler. My email is [protected]@gmail.com
Desired outcome: I would like to be reimbursed the total amount of $158.04 and have my subscription discontinued.
Unauthorized Charge
Hi I just saw that I have a charge of 80 dollars from Support PDF filler posted on 7/2/22. I did not authorize any use of my credit cards.
Time posted 19:59.25
I would appreciate the refund as I never have reached out to authorize a payment of 80 dollars. I need that money for rent
Desired outcome: Refund if 80 USD
Unauthorized credit card charge
Pdfiller charged my card with the last 4 numbers 7775 under the name 'supportPDFiller', $102.35 without my authorization. I would like a full refund and a complete cancelation of my subscription so that this never happens again.
Desired outcome: A full refund and a complete cancelation of my subscription
Pdfiler
On July 1st my cashapp account was charged $96 dollars at 5:04 am i didnt authorize a charge of $96 dollars
Desired outcome: Please refund
Replied
Reimburse payment of 3X$96=$288
I found that 3 payments have been made from my paypal account of $96 to this company PDFfiller, inc. A company I've never heard of for a product or service I am unaware of.
[protected]
http://pdffiller.com
[protected]@pdffiller.com
Apr 2022
user
PDFfiller, inc
- $96.00USD
29 Apr
Automatic payment
Apr 2021
user
PDFfiller, inc
- $96.00USD
29 Apr
Automatic payment
Apr 2020
user
PDFfiller, inc
- $96.00USD
29 Apr
Automatic payment
The complaint has been investigated and resolved to the customer's satisfaction.
Please chat (or submit a ticket if you don't have time for a live conversation) here:
https://www.pdffiller.com/en/billing?sl=support
We will do our best to settle this ASAP! Many thanks in advance for your cooperation on settling this!
PDFFiller Reviews 0
About PDFFiller
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".
4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.
Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.
Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.
PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.
PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.
It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.
PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.
PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.
PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.
PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.
PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.
PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.
PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.
PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.
PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.
Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.
PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.
PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.
Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.
Overview of PDFFiller complaint handling
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PDFFiller Contacts
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PDFFiller phone numbers+1 (800) 831-2050+1 (800) 831-2050Click up if you have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone number 1 1 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone numberCustomer service+1 (855) 750-1663+1 (855) 750-1663Click up if you have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number 1 1 users reported that they have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number100%Confidence scoreAccounting / Billing+1 (617) 963-0233+1 (617) 963-0233Click up if you have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number
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PDFFiller emailsdean.s@support.pdffiller.com100%Confidence score: 100%Supportsupport@pdffiller.com95%Confidence score: 95%support
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PDFFiller address17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
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PDFFiller social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
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