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3.8 2 Reviews 482 Complaints
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PDFFiller Complaints 482

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C
1:40 pm EDT

PDFFiller Unauthorized Credit Card Charges

I was charged $96.00 5/30/2022 which is absolutely absurd amount of money for nothing.

Desired outcome: I'd appreciate a respond and a full refund to my account.

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8:22 am EDT
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PDFFiller Please refund and I would like a response

My name is Sandra Heron. My account was debit for $2.82 on the 29/04/2022 and then refunded as I cancelled subscription. Then my account again was debit $223.82 on the 28/05/22 after I had cancelled the subscription. I did not authorise this money to be taken out of my account. I would like quick action for the money to be replaced and no further contact with your company.

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12:19 pm EDT

PDFFiller Unauthorized credit card charge

I looked at my account and have a 96 dollar charge and I didn't even know what this was or how I got charged for it

Desired outcome: Please refund

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8:23 pm EDT
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PDFFiller Charged for something I do not know anything about

Date of charge - 2022/04/15 @ 00.27.19

I did sign up for a 30 day trial of PDF Filler but I did not sign up for a subscription. Nowhere was it explained that by having a 30 day FREE trial did it obligate you to continue onto a subscription. I tried the trial and felt that it was not for me. I then found a month later I was charged for a subscription I dis not sign up for.

I was not notified that this had happened.

I need a refund of the monies extracted from my account illegally because I did not agree to the subscription

Desired outcome: Please Refund the amount taken from my account.

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7:04 pm EDT

PDFFiller Pfizer unauthorized charge

I was charged $96 for this service that I never signed up for. Someone

Or ones fraudulently used my card to buy or pay for these services.

Desired outcome: I want my money back.

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11:25 pm EDT
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PDFFiller Unauthorised charge & lack of response to complaint

Hi,

I had filled a complaint on April 14th for an unauthorised charge of $96.00 (Transaction date: 18 March 2022). Ticket number is #1948919. I provided my CC details on April 14th, and again on April 17th. There has been no acknowledgement or response since. I have just forwarded the same information again today.

The transaction is: SupportPDFFiller.com – [protected] MA

Regards,

Aileen

Desired outcome: Please refund.

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9:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PDFFiller Absolute scam do not trust them

These [redacted] offered a service for me to fill out my W9. Only AFTER filling it out and spending however long you need to fill out the paperwork then do they charge you- so at that point I just decided to pay which I believe was $15?- give or take. I wake up this morning to a $96 charge in my account. I have already canceled the subscription on the website and informed PayPal and I will contact my bank on Monday as it is the weekend and they are closed. I am so pissed off right now. I’ve never felt so taken advantage of. I am also going to report them to google and shame google for even allowing them to appear at the top when searching how to fill out online documents. I wrote to them and I said “you are scammers. I curse you and your family. You will have bad karma for this” and they refunded me-though I’m worried it won’t go through. Just in case you’re reading this pdffiller, I am a descendant of a long lineage of witches from the Philippines, and I curse you. Goodluck in this life and the next.

Desired outcome: I want my refund.

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6:41 am EDT

PDFFiller Unauthorized charge

I would like to have 158.40 usd be credited back to my account. I have already cancelled my subscription way long ago

Desired outcome: Please refund

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12:25 pm EDT

PDFFiller Random $96 dollar charge

I was charge 96 dollars out of no where, I never gave you guys my card info, or signed up for this. Thankfully it was declined so it didn't take my money. Please take my information and card information off you database. I'm not even sure how it charged my card when it said I manually entered it. I don't need a 96 dollar subscription.

Desired outcome: I would like for all of my information to be taken off, deleted and or shredded. Please and Thank you

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12:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PDFFiller Unauthorised credit card charges

$209.58 has been taken out I never subscribed for this

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7:43 am EDT
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PDFFiller I didn’t even buy it

I was absolutely shocked when I opened bank account and saw a payment of $125usa my PayPal and I saw the same payment.

I checked my apps and I didn’t find it.

I then checked out the IOS App Store and it said “GET”

Desired outcome: I will appreciate it if I get a full refund

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8:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PDFFiller PDF Filler.com

On May 10, 2022 I received a charge on my capital One MasterCard in the amount of $96 listed under support pdffiller.com. I have not purchased this software nor authorized any payment on my credit card. Please issue me an immediate refund.

Desired outcome: Full refund of $96

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11:32 pm EDT

PDFFiller Unauthorized charges

Hi. This is Claire A. Last May 6,2022 Friday at 8PM pdffiller charged me for 202.87 dollars. I only used the converter once and cancelled my subscription right after i used it. Can I please get a help regarding this matter and get my money back? Thank you.

Desired outcome: Get my money back

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Update by Claire A
May 07, 2022 4:43 pm EDT

Hi. At May 6,2022 at 8PM. The account name supportpdffiller deducted 202.87$ in my account. Which is impossible because i have already cancelled my subscription even before the 30 days trial. Can you please help me regarding this matter and bring my money back. Thank you

Update by Claire A
May 09, 2022 5:39 pm EDT

Hi. Tonight, May 6,2022 at 8PM. The account name supportpdffiller deducted 202.87$ in my account. Which is impossible because i have already cancelled my subscription even before the 30 days trial. Can you please help me regarding this matter and bring my money back. Thank you

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4:28 pm EDT
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PDFFiller Pdf filler subscription

I have had pdf filler subscription for about a month and hardly use it. I was going to cancel this month and found they charged me 96 dollars. I haven't even had the subscription long enough to be charged that. I want my money back and to cancel my subscription and delete my account so I can stop being charged so much for a service I don't even use.

Desired outcome: I want my 96 dollars refunded, my subscription cancelled, and my account deleted.

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Jillian R.
US
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May 19, 2022 4:31 am EDT

Today I signed up for the eight-dollar service for the month, and they charged me for a year's subscription which is 144.00?! I want my money back!

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S
2:10 am EDT

PDFFiller Unauthorized credit card charges

I received message that PDFfiller is charged me @SUPPORTPDFFILLE 2.00 USD which I have no idea what for.

Desired outcome: Please refund

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5:03 pm EDT
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PDFFiller Annual Subscription

I opted in to a free month trial for pdf filler, and went on to use it to fill out a few forms and I was happy with the service.

On Friday May 6th, I received an email from my bank stating that $96 has been deducted from my account balance for

an annual subscription to the company.

I did not consent to this subscription or the deduction of the $96 and therefore I would like my money refunded. I have faith in the credibility of pdf filler and I would love to work with them in future if they pay me back what I rightfully deserve.

Desired outcome: Please refund $96

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2:35 am EDT
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PDFFiller Unauthorized credit card charge

On 4/20/22 I used the free pdfFiller filling out a tax form. To save & print, I had to enter my payment information or lose it. A free 30 day trial I could save & print the form, then if I kept it, a year subscription was $96 at $8 a month. I just wanted the free to print the tax form to file my taxes. That same day my bank account was charged $96.

Desired outcome: I would like a refund of my $96.

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3:53 pm EDT
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PDFFiller $104.93 charged to my account

Hello,

Please help me. This morning I discovered a charge of $104.93 to my bank account from your website. I purchased your trial 1 year ago March 4th, 2021, setting a reminder to cancel prior to being charged again but I missed my chance to before the charge went through. I used your services only once, which worked really helped me- I have not used your services since then. This charge to my account is quite a financial burden. I would appreciate a refund as soon as possible please.

Thank you for your time.

Desired outcome: $104.93

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Japinder
Melbourne, AU
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May 15, 2022 2:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, On 16/4/22 last month, $142.87 deducted from my credit card. I talked to my credit card service they refund me whole money. But this month i found it again. On 10/5/22, $142.87 is duduct from my card. Please help me out. I want my money back and want to stop this money scam. Thanks

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9:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PDFFiller Subcription

I was charged $96 and i was only doing a free trial. I would just like a refund because I didnt use the service.

Desired outcome: i would like a refund immediately

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10:32 am EDT
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PDFFiller Unauthorized Credit charge

Hello,

I receive a charge of 102.27 on my card labeled with Support PDF Filer which I did not do. This charge was written for April 30.I am disputing the charge and want a refund from this. I signed up for the 1 month free trial on March 31. When the trial period was over I clicked that I did not wish to continue with the paid subscription. The service confirmed that I ended prior to the end of the trial. I was still charged for continuation of service for the year subscription even though I declined. I want refunded for the charges because I do now wish to continue with the service, I do not need it.

Desired outcome: Refund of $102.27

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About PDFFiller

Screenshot PDFFiller
PDFFiller is an online platform providing document management services. It allows users to edit, sign, and share PDF files. The service offers a variety of tools for form creation, cloud storage, and collaboration. PDFFiller caters to individuals and businesses needing to streamline their document workflow.
How to file a complaint about PDFFiller?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".

4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.

Frequently asked questions (FAQ) about PDFFiller customer service
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Is PDFfiller a legitimate online service for editing and managing PDF documents?

Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.

Are the features offered by PDFfiller reliable and easy to use?

Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.

How secure is my personal information and document data when using PDFfiller?

PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Does PDFfiller offer a free trial or free version of their service?

PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.

What is the cost of using PDFfiller, and are there different subscription plans available?

PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.

Can I trust the customer reviews of PDFfiller?

It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.

What is PDFfiller's cancellation and refund policy?

PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.

How does PDFfiller handle customer support and inquiries?

PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I use PDFfiller to sign documents electronically and securely?

Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.

Is PDFfiller compatible with different devices and operating systems?

PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.

Can multiple users collaborate on a single document using PDFfiller?

PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.

How does PDFfiller compare to other PDF editing software and services?

PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.

Are there any hidden fees or charges when using PDFfiller?

PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.

Does PDFfiller integrate with other software or services?

PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.

Can I export edited documents from PDFfiller in different file formats?

PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.

How long does PDFfiller store my documents and data?

PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.

Can I use PDFfiller to create fillable PDF forms?

Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.

Does PDFfiller offer templates or pre-designed forms?

PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.

Can I trust the document conversion feature in PDFfiller to maintain the original formatting?

PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.

Are there any user reviews available for PDFfiller?

Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.

Overview of PDFFiller complaint handling

PDFFiller reviews first appeared on Complaints Board on May 5, 2015. The latest review Dont sign up for free trial unless you want to pay 100$ was posted on Oct 25, 2024. The latest complaint Dont sign up for free trial unless you want to pay 100$ was resolved on Oct 25, 2024. PDFFiller has an average consumer rating of 4 stars from 484 reviews. PDFFiller has resolved 328 complaints.
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  1. PDFFiller Contacts

  2. PDFFiller phone numbers
    +1 (800) 831-2050
    +1 (800) 831-2050
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    Customer service
    +1 (855) 750-1663
    +1 (855) 750-1663
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    +1 (617) 963-0233
    +1 (617) 963-0233
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  3. PDFFiller emails
  4. PDFFiller address
    17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
  5. PDFFiller social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
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