Pearle Vision
Reviews and Complaints

Unprofessional receptionist. First visit resulted in receptionist being rude when I declined uninsured testing 3 times... Second occurrence. Other receptionist during fitting and pick up tilted frames for glasses to be unwearable... Had to go to walmart to correct frame adjustment... This was after telling receptionist to only adjust ear piece slightly... This was done but prior to hanging me the frames receptionist then tilts frames inward without consent from patient. Glasses received in box... Patient (i) get home and find unable to wear glasses... Very unprofessional receptionist when they feel slighted by patients.. I never raised voice or was rude. Yet was treated like I was hostile for denying uninsured testing that is not covered... Will not recommend service to anyone...

I think it is ridiculous that this business will not let paying customers walk up to the glasses on the wall and take a look at different ones they are "thinking" about buying. You have to tell them what you want and they will bring some out based on your wants. What if I do not know what I'm looking for because I want a whole new look!?!? Either they need to let paying customers look or else I'll be happy to pay another business for all of our family eye exams and new eyewear!

I had a eye exam for contacts on 3/19/21 it took 3 week to get my first trail pair my next appointment was 4/23/21 for a second trail pair. I stared calling after a week of not hear from Pearl. So call every week after only to be told they are on back order.WITH NO CALL INFORMING ME THAT THEY WOULD BE ON BACKORDERED.

Its now 6/1/21 i called only to be told they were just ordered on 5/28/21.
This is ridiculous i have been lied to so i want my contact fitting fee returned to me I Now will have to start over with a new eye exam and contact fitting fee out of my own pocket

I purchased a pair of glasses in Nov., 20 and by May 21, it appeared that some coating material was coming off of the lens of my glasses. In my 60 years of wearing glasses, this has never happened before. Seems like defective lens to me. Pearl Vision will do nothing since it is over 30 days. They will just take my money and make more! I will not pay anything for their product at this point, I will take my business elsewhere.

So i had an eye examine for contacts i february 2021. I have not worn contacts for about 15 years because i hated to have to wear reading glasses with them. I explained this on the phone when i made the appt because its more expensive a contact appt then a glasses appt. she assured me no worries we have contacts for you that are multi focal no reading glasses. I went for my exam Dr was very nice although i waited an hr over my appt. gave me a pair to try and take home. No good went back again gave me 2 different ones and still no good. Could not see up close to read. Called again for another appt and was told that they cant just keep seeing me . I would have to pay for a new appt. i explained about the contacts and whats going on. She said well maybe contacts arent for you. Ok maybe so but you charged me for a contact appt not an eyeglass appt . You should have credited the difference to me if you were not going to help me find the right contacts. I have been using pearle vision for 30 years and this is the first time i had such a problem. I would like this to be taken care of asap

The Eye Mart location in Trotwood, Ohio was just acquired by Pearl Vision. Just got (2) pair of glasses for my wife and me. Asked the guy behind the counter where our free lens cleaning clothes were...he said "we don't do that ... but we'll sell you 2 at the front". What a cheap way to lose customers. We won't return. Keep your few pennies ..the Eye Mart location in Trotwood, Ohio was just acquired by Pearl Vision. Just got (2) pair of glasses fir my wife and me. Asked the guy behind the counter where our free lens cleaning cloths were...he said "we don't do that any more...but we'll sell you 2 at the front ". What a cheap way to lose your customer base. We won't return. Keep your few pennies. You'll need them. I am making sure my 309+ employees (and their families) know how you treat your customers by posting a copy of this in our weekly newsletter.

Worst eyeglass services in the history of glasses. Went to my appointment 12/2 for new glasses over a month ago. The first time I got my glasses back 12/15 they made the wrong script.They made a positive lens instead of negative. You would think that's something you would double check. This 2nd time took 3 weeks still haven't got them. They texted me Monday night the 1/4 at 4:56pm saying my glasses were in they close at five. So I go there first thing in am the next day only to find they are closed. who closes a store all day on Tuesday.I mean why even text me Monday that my glasses were ready why not just wait until Wednesday. I highly suggest you avoid this place at all cost. Pearle is very sloppy... Like a sleeping bag after a long hot summer night. Everyone should avoid pearle like the pleague.
P.S. They made me go through Christmas not being able to see. #CancelPearleVision# BoycottPearle Vision.

This guy is extremely rude and argumentative. I was seen for a contact exam but couldnt be fitted due to a busted eye vessel so I purchased a pair of glasses that day. When I returned for the contact fitting exam I was told I would have to pay for another eye exam since it had been close to a couple months. I followed the eye doctors instructions and returned for the fitting when my eye had healed only to be told no I would have to pay full price for a new exam then the full price for contact fitting since i had only been charged for a regular eye exam. When i tried to explain that they must have billed me wrong the employee Ricky was very argumentative and stated he disagreed with me n stated that he would have just had me pay for the fitting. I explained that i was told i had to pay the full price. This ricky guy just kept talking in circles as if to confuse me so i wouldn't call and report him. This is really the worst feeling when someone is condensing to you. I have never been so upset in all my life. Even after I agreed to pay the fitting exam he then changed the story to I would have to pay for a entire new contact exam and the fitting exam also. I truly feel as if they are taking advantage of nice people.

Worker name Kate at the Rockoway Nj is very disrespectful to the costumers
Has no manners and is very rude
I experienced her behavior yesterday and I am totally on shock how she's treating g costumers who comes there for the last couple of years
She was also lying about my insurance benefits
First she told me that I have coverage on $300 then when I called insurance she told me that she made a mistake and that my coverage is $400
She also charge me extra money but later on I find out that I wasn't responsible for any amount
She refused to give me my money back by telling me that the frames that I choose are $519 which on the glasses said $269
I am just upset and confused
At this time I am going to report pearl vision to BBB and I hope that this woman is not going to be allowed to work with the people and disrespect them anymore

Tues 9/04/19 - dropped off my new prada frames to (steph) optician to put in new lenses. These frames had the new sticker label intact, cosmetically and mechanically looked new and was inspected by the optician at the time.
Fri 9/13 - received a call from steph five days later stating my frames are defective? Because as their lab was trying to unscrew to put in lenses, the metal wire broke. And mentioned they can't do anything about it and labeled it as defective frames.
Sat 9/14 - I filled out the "luxotticacustomercare.com/pearlevision' web form to fill out the complaint
Tues 9/17 five days later I finally get a call back from the store manager (samantha) who i've been requesting to talk to since the beginning calls back stating we can't do anything as your prada frames are defective.

Samantha mentioned that she is a licensed professional for 22 years and she was the one who unscrewed my prada frames during lens installation and said it broke and continue labeling it as defective. Basically the story changed from what the optician whom i've initially been working with from the start (steph) said that the frames and lenses came back from their lab and it was their lab were the ones who unscrewed the frame and broke. But now samantha the store manager is saying it was her, not the lab.

When I asked the store manager (samantha) on when can I come into the store to see my frames in person and further discuss this with her, she said don't bother to come in we've already shipping the frame back to you so you should be receiving it soon. And our working to refund me just for the lenses I paid for at their store. And continue to mention that I take it up with my ebay seller to file report on the defective frames in which they continue to label. When I asked can I get something in writing if I take this up with paypal to show proof on why, samantha said we can't offer anything in writing or providing you with any information for you to take back to paypal against seller.

So it seems the store is trying to get rid of me quickly as a customer and does not want to even face me in person.

In almost 30 years of me purchasing or buying stuff from retail, this is the first time i've had to deal with this kind of service.

I went in to see if my glasses could be repaired Nick states no there is nothing that can be done. I left because his tone was very firm and unwelcoming. I called spoke with a helpful associate Jessica who states I have a protection plan and can get my glasses replaced. Nick was very unprofessional and never asked my name or if I even purchased my glasses there. He also stated there was no survey form that I could complete.

Glendale, WI