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Over the last year I purchased two lovely dresses from Pick n Pay Clothing in Port Elizabeth. See photo below. They are of a very loose cut, as that is what suits me. I was very pleased with both of them.
The older one, navy, shrank badly in the length at the first cold water hand wash. I bought navy lace to lengthen it, and was satisfied. After the second wash, it shrank even more, and is now so short that I cannot wear it. To say I was disappointed is an understatement. It is made of crushed viscose.
I bought a second patterns dress made of viscose, but not crushed variety. On this one, the tab has a warning that viscose might shrink. I wore it happily and washed it very lightly in cold water, byhand. Well, it shrank so much in width that it is far too tight to wear.
My question, what is a person to do when I buy your dresses? Both items were very loose styles and I took the utmost care of them. I was so happy with them and now they are unwearable. A person cannot buy a larger size because it might shrink, because then I couldn't have worn it so big.
This is not fair to your customers. These are lovely styles that suited me so well, all for great disappointment. Please reply to my complaint.
