Pizza Hut
Reviews and Complaints

On 04/02/2016, my co-worker and I decided to order a few items from Pizza hut for dinner while on the night shift. We had previously order the night before for a small get-together at work and everything was fine spending at least $40 so we decided to give it another try. I made an on line order at 2025 for a total of $19.01 the website stated that I would receive my order by 2105, we waited patiently and after 2125 I decided to call and inquire about my order. At that time I was informed the driver had gotten into an accident and my order was returned to the store. I never received a call about the incident, I had to inquire about it. At that time the employee apologized and said it was being re-made and would be there soon. After about another 35 minutes I called back and was told the driver was about to leave. The store is approx. 10 minutes away from my job and we did not receive our order until 2230, the meal was cold it was not hot as I was told it was being re-made. No discount, no items to appease us for the extensive delay, or no word from the manager. I would have expected half off my order at that time, but now I would just like a full refund since I did not enjoy the meal at all, because the wings had to be reheated in the microwave and became hard after cooling down and the meaty pasta could not go into the microwave due to the metal pan.

I pre-ordered Chicken Alfredo and bone out wings. Estimated time given was 11:45 am. I called (12:16) and spoke with the manager (Robert) and informed him of my delivery. He stated that the delivery driver just left with my order. I felt like I should have been compensated for the inconvenience. He then acted as if he could not hear my concern. I just hung up.
I see why this particular restaurant only has 1 star. Evidently I am not the only customer that is displeased with the lack of customer service at this restaurant.

My complaint is that my order wasn't repeated back to me I detest diet coke and recievd 3 bottles. If my order was repeated to me since we had trouble processing my balance on the internet received something I didn't want... Not one supervisor called and apologized about the situation are issue at hand a c/o worker did. I'm grateful and appreciate it but from six until 07:39pm just getting an order that was deleted out there system since my card didn't go threw on the internet. Unprofessional not one call from management apologizing about anything. Placing a call to the store they let the phone ring off the hook. No way to run any company hire more divers, employee's and fix the system allowing payment over the internet if your waiting hours for food. I'm one upset customer and want to tell your employee decline my order take you food back. But she was professional and kept apologizing now I have three diet coke I didn't want. Thank pizza hut for your service

Jackson street Alexandria, LA 71303 please if you can check how much time they usually take to deliver pizza last 3 times I ordered and its late 45 minutes from schedule time and if you make mistake to call and check the status then extremely rude staff saying you will be next!

Oh I was hired and lied to at the Tallassee Alabama location so I do not want to work for people who lie. I was told I would start at $8 and I trained 6 hours at minimum. Then they wanted me to come in on a game day when there is no business and make $3 I was never told that I would make that. I was only paid for 3 hours not 6. Manager and shift manager was rude to guest as well. I was not trained in all my years of working to talk to customers like they are dogs. I wouldn't work for that manager if I was starving and living in a box!

We ordered a pepperoni pizza online, when we got there to pick it up they said we ordered a mushroom and chicken pizza. We explained that we did not order that they responded by oh well there's nothing we can do because it was ordered online. If wanted pepperoni we would have to order and pay for another one. First off they were rude and could careless about making the customer happy. Second why would we order chicken and mushroom when NO ONE in my family eats that! We will not be back there, we don't have money to throw away but it cost us almost 40.00 for a large pepperoni pizza. Just Ridiculous!

Perhaps Pizza Hut has changed it's pizza in which case we will not be returning. We've been using Pizza Hut as our favorite pizzeria for decades. Indeed, when we spring for a pizza there's never been another choice for us. We ordered our usual carry-out last night: Large meat lovers/thin crust with extra cheese. Additional - bread stix with (2) sauces. This pizza was awful It was similar to one we sampled from their new "artisan line" which we found to be very skimpy on the toppings and a chunky tomato sauce and dried out cardboard-like crust. Last night's "regular" pizza was more of the same. Simply awful crust, certainly n extra cheese and maybe 6 pieces of pepperoni on the entire pie. Terrible. Crust was so full of large air pockets it crumbled upon taking a bite. Horrible. $24 bucks for our "meal" (included a 2-liter Pepsi which was fine) was like throwing a $20 bill in the garbage. Additionally, I was told pizza would be ready in 30 min. I was there for the pick-up in 22 min. Pizza was already sitting out on counter (not in warming oven) and very cold by the time I brought it home. Not happy.

I was at Pizza Hut with a few of my work friends. We went to the lunch buffet. The waitress there was so rude and we could hear her all the way in the dining area screaming at the other staff that were there and slamming dishes around and swearing at people. She needs to be terminated. I'll never go to the lunch buffet again. Especially if that waitress Hannah is working. The worst service and server I have ever had in my 42 years on this earth. She is deeply disturbed. I hope the owner of this particular store sees this and takes my advice and terminates her.

I work at a Rage Pizza Hut in West Virginia. I have been there almost a year. When I first was hired, I was told this one girl was supposed to train me. When I worked my first shift with her, all she done was verbally abuse everyone around her including the shift manager! I was told that she worked the bad shifts for months and she had earned every day shift throughout the week every week. She still gets scheduled for those shifts and I have kids in school and I would like to have a few day shifts a week. It should be fair and alternated I think. Nobody says anything to this girl because she is the district managers friend. What should I do? I have already asked about day shift and they just say that they'll see what they can do.

Hi This is regarding my visit to Pizza Hut in Lamcy Plaza on 21st December 2015. We ordered pizzas and they took the order. We waited for about 45 minutes after taht and then inquired about our Order. There were many other costumers with the same problem as ours. They said they have a problem in their oven and the staff were not aware of the problem. Then we got thick crust pizzas instead of thin and the staff said they had given our pizza to someone and totally we waited for about one and hours for just one pizza. Hope pizza hut will kindly make sure this does not occur to any other costumer in the future.

21/12/2015 so I ordered a pizza online, to be delivered, and about 1pm said it should only take 25 minutes be here 1.25pm, at 2.45 I decided to ring and ask them how long it would take for the pizza to be delivered, and the lady on the phone said that they had just opened and that they don't deliver until after 4pm. I respect that, but please put it on your website. I'm glad I was paying in cash, because I would be very upset if it was credit card. She asked if I wanted a delivery after 4, but I decided to go to Domino's instead. Not impressed

Few days ago I had a pizza there and decided to write about my experience. First of all, the place was really dirty. There was dirt everywhere – floor, tables, counter. I was totally disgusted. I order a pizza, but was disappointed. The base was very soggy and the cheese was a bit watery. I guess all pizzas there are frozen at the beginning. When I ordered my pizza I added some toppings – onions and mushrooms. But instead of onions I got garlic. Also the amount of topping that was on the pizza was very small. I didn't like the cashier. She was very rude. I asked for a drink, but she said that soda machine isn't working. While saying that she had a cup in her hand with a drink I wanted to order. Then I asked for coffee or tea, and she said the same thing, that they have no coffee or tea. I asked „Then what do you have?” and she replied „Pizzas”. I don't understand why she is still working there! She needs to be fired! Well, I think there are better pizza restaurants with the same prices. I'm not going back there again.

Our company frequently orders from Pizza Hut and today we had a large order of 5 large pizza, 5 wings and 6 salads whereby we called in at 11.00am and ordered. Our order was to be done by 12.15noon and our driver was already waiting there, we repeatedly called and requested for completion of order since our guests had to reach the airport but they kept saying order is in progress. This was truly pathetic since the driver finally left the Pizza Hut Faisal Town branch at 12.45 1/2 an hour after the scheduled delivery. Had we ordered by delivery I am sure this order would have reached after 2.00pm. Other pizza companies deliver within 1/2 an hour period and never delay their stuff is fresh and this will certainly be the last time we use Pizza Hut. We will also not recommend this to any of our clients / friends. We called them to complain and the lady who was so uneducated kept asking from which number did we call, we gave her the call back mobile number and told her our company exchange has many lines and we do not know which line was used but she kept on like a recording without any help at all. We did not expect this from Pizza Hut which is a world renowned brand of food caters.