Pizza Hut
Reviews and Complaints

Yesterday on 10.04.2019
I visited with my family to mall of emirates food court I ordered 1 pizza and 1 Hershey cookies
While taking my order from counter I forgot to take cookies which I already paid for also I dint got reminder pager so that I will remind about my food.
I finished my pizza and left for home, when I remind about my cookies I called to customer care if they can arrange home delivery for cookies I was ready to pay delivery charges.
Customer care executive said he will arrange delivery in 20-25 min., he took my address and number,
But neither had he arrange any delivery nor anyone take any action to take care about this.
I got call from your customer care executive with false information that he already sent delivery.
I dint got any delivery or my cookies for which I already paid for
This was worst experience I feel from pizza hut.
If you are not able to send my paid food then simply reject or refuse to send
So that at least I will get it myself or send somebody to collect it
But at least not make any fake promises like this to make fool for others that pizza hut is cares for customers
You don't have any right to make false information/ or promises to customers
I kindly suggest you to respect your customers and their time.

Regards
Zahed khan
[protected]

I went to the Ponderay Pizza Hut today, April 9, 2019. I had the absolute worst service. There were an employee on their cell and a friend of his visiting with him. I waited a while but then seated myself. I ordered cheese bread sticks and one trip salad bar. The salad bar only had a few things that looked edible. The onions were old and dried out. The cucumber were frozen and slimy. The broccoli was dried out and rubbery. The cottage cheese was dried out. Only thing that I could see was any good was lettuce!

Night time manager, Nicole was rude, looked jacked up on something. I noticed she dropped a small white tied bag. She hurried and put it under her shoe and changed the subject. Asking the same question again. "Did you enjoy your food?" I said "yes it was delicious thank you." she said" that's because I made it" I paid for my meal and went home. I think she needs to be talked to about how to talk to customers politely and I feel like she should be drug tested.

Regarding the mentioned above, I have had a dinner with my daught at 1840 at the mentioned venue. During that time, I had ordered a half pieces of roasted chicken as see invoice attached. Until 1800, I didn't seen chicken on our table, so I was tracing our order with one of waitress that asked me to be waiting in 10 minutes more. After that, I haven't still seen the chicken on our table. Subsequently, I was keeping track of order's progress with another waitress that asked me to be waiting in 6 minutes more. It's so pity to see the chicken on table after 6 minutes, so Mr Lam, the restaurant manager, explained with us about that due to ORDER MISSING originally. The roasted chicken cames to our tables at 1824 finally. I felt so unsatisfied with their services, in a irresponsabile manner. Is it a excuse to be waiting for it in 45 minutes more?

Awaiting for your soones reply with thanks.

Miss Lee (Tel: 852-[protected])

Hut... Hut... Fumble! That's Right... Your catchy Hut... Hut... Hike for the super bowl wasn't so catchy after I decided to chose Pizza Hut for Place to serve my friends and family for the super bowl. You guys put the Ball In Riley's hands that night and he fumbled the ball. He didn't show up to work like the Ram's didn't show up for the superbowl. I have years in retail management and customer service experience. Let me tell you this... Riley is the type of kid you would want working for your competition like Domino's pizza! He's better off being promoted to customer and that's putting it in a friendly way.
I know it's taken me a couple months to write you guys. But I honestly was so upset and how do I word this? Pissed off! That it's best I gathered myself a bit before contacting you. You see the old rule of thumb was a upset customer would go tell 7 to 11 people about their bad experience. Well now days with Instagram, Facebook, Twitter, ect. Truth fully that same upset customer has now told more like 7, 011 people about his bad experience. So let me tell you about my bad experience.
So on the night of super bowl 53 I thought I'd take the Hut... Hut... Hike experience and order one of my favorites, a large stuffed crust pizza and a Huge Order of Hot wings along with another medium pizza to serve my few friends as well as family for the superbowl. When I placed the order I specifically asked for Ranch for my Hot wings and Bone in. Now when I called the phone rang and said someone would be on the line shortly, ect. When the guy picked up he had a middle eastern accent. Kinda like he was from India or something. I assumed he was from a call center. But no big deal... He was a little hard to understand but did a good job and was friendly. But I could tell he more than likely wasn't from the Saratoga Spring store in Utah. Well When my pizza arrived it was a little on cold side, But I'm hungry and not picky. Well when it got to opening up the wings I come to realize there isn't any Ranch dipping sauce. And of course I had no ranch in the fridge. So I called the store directly and talked to Riley. I told him I'm missing Ranch and I need some ranch ASAP my Cold food that was delivered is getting colder... He said he get some down to me. Well 33 minutes passes... Still no ranch! Now my Gym is in same parking lot and my old store is across the street. So I know it only takes 14 minutes to get to my house roughly. That's more then double the time i've been waiting. So I called again and Riley answers. I said "Riley It's Ron again... Where is my Ranch? It's been over 30 minutes?" Riley proceeds to tell me That I didn't order Ranch when I placed my order. I told him How do you know that Riley? Did you personally take my order? Are you calling me a liar? Because I know what I ordered thank you and what does that matter at this point after you told me over 30 minutes ago that you would get me some coming? Needless to say Riley continued to argue with me. I got heated and told him [censored] Riley I want my Ranch and I want it now and don't make me come down there. He said you keep swearing I am going to hang up on you. I said Riley Listen I want my Damn Ranch and I wanted it 30 minutes ago. Well Riley hung up!
That all being said... We all can blame Riley here. But I blame Poor Management and Training. If Riley is a manger then I Blame the Manager who Promoted him. At the end of the day we can all point the finger here. But It's Pizza Hut that's on the out side of the building and it's Pizza Hut that's stamped on the box. I always say Hire Tough, Manage Easy! Word of advise for your team. But needless to say From superbowl LIII on I will no longer be buying Pizza from Pizza Hut nor will I allow any of my family to buy from you either. Sucks, because I'm a sucker for your stuffed crusted pizza. But that's honestly a small price to pay for Riley Fumbling the ball on SuperBowl LIII and turning the ball over to Papa John's or Domino's. Better hiring and management Next time!

Ron

I spoke with a lady by the name AMBER PAUL who said she was the general manager for pizza hut on Church Street in Burlington NC Store number 031220. I order 5 garlic parmesan wings, 12 lemon pepper wings, 6 lemon pepper rub wings, the order of cheesy breadsticks, and meat lovers calzone. My order was at 1035pm, tracking stated it left the store at 11:15 pm but did not arrive at me until 12 midnight. Everything was hard and cold. No sauce for the wings and no marinara sauce in the Calzone. Ms. Paul stated, "that no sauce comes in the calzone and I should have kept my food for 3 days to return to her for a refund". I have never heard of such nonsense. Upon me asking for the corporate office number she implies "she does not know the number" I am appalled with the way Pizza Hut does business. She was very rude and unprofessional. She even hung the phone up. I call the customer service number spoke with Jewel she stated, "you could have not spoken to the GM".I asked Jewel for the last name she stated, "she could not give it to me or the corporate number it was against policy" I found the number online however it was close. I was told three days prior a check would be sent to the store and I would be able to pick it up. Who spends $60.00 for cold and hard food. Amber even ask me if I had saved the food. Who save food for 3 days. I will continue to call corporate at 502-874-8300. I am also filing a complaint with the BBB.

I ordered online for my birthday. When I got the pizza home and started to eat it there was at least a 12 inch hair in my pizza. Obviously they do not wear hair nets. So much for enjoying my birthday pizza. I hope you can understand why I am upset about it and will make a respectable decision on what to do about this problem to make your customers happy and employees also.

I placed an online order and got an email confirmation at 2.48 and the fee was drwan right away. I didnt receive the order till 3.51 so I called the hotline they found no orders under my mobile number however they dound the order searching with its number that ive got in the mail. They told me they will ask the branch to follow up with me since its showing in store in their system although tracking from my side is showong order on way. However no one called me from branch till 4.06 so I called hotline again which said the same. At 4.30 my kids left for their sports practice without having lunch which makes me really really upset. If I was told from the beg. That I wont be receiving my order I would ve prepared anything for my girls. At 4.38 I called the hotline asking to cancel the order as its no more needed and putting money back. 4.41 I received an email asking for a diff. Phone number. After 2 hrs?! And btw I didnt recieve my money yet till now. So withdrawing in a second while redeeming takes hrs although its your fault!

Quality control,

This morning (Sunday March 17th, 2019) my family and I went to Pizza Hut located at Plaza Caracol Km 2.5, Versalles, 48310 in Puerto Vallarta and ordered (Customer name David Arjona) a cheese and pepperroni Gran Hut to go because we wanted to eat with our relatives. I got on the car with my kids and my husband waited for the pizza, got it and didn´t open it until we got home.

Once we got home he opened it and I was dissappointed, it was not what we had paid for, the pizza looked reheated, had no sauce, was hard to chew and tasteless.

We didn´t go back with the pizza because my husband didn´t want me to make a scene, he said that I should just let it go, but no! I want a refund of my money.

Called in to order two pizzas and a cheese stick. The guy was rude on the phone anyways told me itd be 20 minutes. Came to pick up my order and he told me I sounded like a little kid so he didnt make my order. He thought I was prank calling him.. Really rude and inconvient didnt offer a discount or free anything we left empty handed. We wont be back

So on March 1 2019 I ordered a stuffed crust pizza and an ultimate cheesy crust pizza. They were out of the latter so they just sent two stuffed crust pizzas instead. So I called that night and was told I could either get a refund or $30 credit if I called the next day. The guy assured me he would be there because I was obviously skeptical. The next day I called and whoever answered called me a liar and said he was there the day before and he gave no credits out. I don't appreciate people screwing me over on an order and then calling me a liar. This pizza hut is always like this. I should learn my lesson. Get the thugs out of the kitchen. I paid extra for a pizza I didn't get and the guy tried to say they were the same price but I know they weren't because I made the 7.99 2 topping pizza deal a stuffed crust for $2 more. And the other was $12.99. I don't appreciate getting shafted.

There was an error on our online order which was not apparent to us until we saw the email confirmation. Called within 20 minutes of order. Placed on order over 10 min, then hung up on us. Called again, on hold for 6 minutes, hung up on us again. Called a third time and stephanie rudely answered the phone seemingly bothered by a call. I explained the situation and she told me the driver was already here. The estimated time of delivery was 40-50 min so it couldn't be possible. She placed me on hold again and then hung up. I called again and asked her for eta. She advised she was going to recharge my credit card. I told her, "I do. It authorize you, stephanie, to charge my card. I want to know when the driver will be here and I will return the pizza that is not correctly made." she hung up on me again. I called again and someone picked up and hung up the phone

Today (10/3/2019) my family visited an outlet of pizza hut in i-8 islamabad. We ordered a deal which consist of 02 regular pizza and a pitcher of cold drink.
When the pizzas were served, we were surprised to see the size of those so called regular pizzas. They were merely a personal pizza size.
We were really disappointed to see this and felt like we were cheated by words.
When I saw the menu card, it did not mentioned the size, but it mentioned personal/regular/large/xl/xxl.
I would like to know that is there any rules in your company regarding the minimum size for a regular pizza or next time one should expect to see a 3 inch pizza to be called as regular pizza in pizza hut.
In our city, very good quality pizza is easily available from brands like "tehzeeb" or "bread & butter"bakeries. Their size as well as taste is wonderful.
Today was the last time I visit your outlet, next time I will definately prefer eating a pizza that will be visible without a microscope.
Yasir ghani shaikh
[protected]@yahoo.com