Pizza Hut
Reviews and Complaints

I am a current employee at Ephrata Pizza Hut. My biggest struggle that I am having is not only a problem I have to face by myself but I am now aware that other employees of mine are also facing this situation. It's getting very stressful and unbearable to even work at Pizza Hut. I started with the RGM at Franklin mils and then moved towards another area west lawn. Phill as my first RGM and Darin Himmberger as my second. They were great RGM's and I was glad to have them as my boss. Now ! The current Pizza Huts RGM is Lucy. I would love to address this situation to her boss "Melissa" but she isn't the friendliest person. When I first started at this location, I was amazing how nice the inside the Pizza Hut looked. I also love how my co-workers are always putting the customers first. A lot of people come into this place because of certain employees that have been there so many years and they are very down to earth people. I first began to notice that my RGM doesn't like to train other people but not only that . In my situation that I am now in, I feel as I was not trained the correct way. She also has a short temper when it comes to most people she is working with in the store. When I say short temper, I mean she literally will yell at you in front of customer and other employees instead of pulling them off to the side . You can always tell when she is mad about something too. When she ignores you or when she is slamming things around the store while working . It's getting to a point where I feel like I have to be put my two week notice in and will have to move to a different job field because the way I've been treated. when it's busy, it becomes a more stressful environment . Some example, would be our co-workers call us names and talk to us in ways they should not. My boss knows about it but never seems to address the employee who has been actinf this way. I think she is just ignoring it. This doesn't help the shift managers when this employee is left thinking that it's okay to do whatever they want. Calling employees fat and one incident had happened when the same employee had pushed me out of the way while she watch him push me to get through. She stood there and look right at me like it was funny with a smile on her face. That is my breaking point and I pray to god there is a decent person that is able to help provent this situation that is happening

On Monday 20th January, myself and my partner visited pizza hut in Brussel, Belgium. We had come in for a sit down meal. As we walked in the door I standed to wait to be seated as I presumed that's what would happen, as this is the case in my own place of work and most cafes/ restaurants I visit. However about 5 minutes had passed and no waitress came to seat us so I proceeded to walk towards a table. As this happened I also took 2 menus for myself and my partner from the table near the till to bring to the table. As this happened a waitress came over and said something in French. As neither of us could not speak French we didn't understand so she rolled her eyes at us, brought us to a dirty table (not set, not cleared) and snatched the two menus from our hands and gave us other menus. After looking at the menus and deciding what we wanted we were unsure whether or not we had to go up to the counter to give the order or if the waitress would come around and take the order. Upon looking around we noticed how other tables were having their order being taken so we waited for ours to be taken also. after waiting 20 minutes for our order to be taken we decided to leave as in some other places we could already have had our food at this point. As a waitress myself I know this wasn't good service and I just cannot believe she rolled her eyes at us because we couldn't speak French, Brussels is a multi lingual city with majority of tourists speaking English. I don't expect anything from this complaint except for service to be better for future visits, as I do infact like pizza hut and would like to be able to visit again

I ordered by phone my order for my Pizza, from my local Pizza Hut (151st and Metcalf Overland Park Kansas). When I got there I had one person in front of me with small children in tow. We want for quite a while to get service. Delivery people came and went and still no one came to the desk for service. Finally I ask a delivery person if we were every going to get help, and he went back and got someone to help. Then even though the person in front of me told then her name, they gave her MY order. Went I ask why my name was taken off the board, he stopped the person in front of me and toke my order back and then had to refund her money and redo her transaction for her pizza. Here are my problems with this service :

1. The bell over the door, though it rang was not loud enough to alert those in the back that they had customer

2. No one was close enough to see people come in.

3. Who gives you an order without checking to have the right one ?

4. Is it legal to take an order back out of someone's hands and give it to another customer ? I know it wouldn't fly with McDonalds.

I walked in to pickup a order, there was a person looking at the menu board, after I picked up the order and walked by the person he became rude, threatened me and said let's go outside and settle this. He started to follow me outside, I turned around, went in to ask the manager to call the police. The manager tried to apologize, not taking into account the situation. I am being coaxed to go outside in front of the manager and she isn't taking it seriously. I don't feel safe going back that Pizza Hut.
Pizza Hut, Huron and Highbury, London, Ontario. Sunday at seven pm.

On Dec. 14th we ordered 65.86 from a Pizza hut in Lenexa, KS. It was my engagement party and we had a large order. We have ordered from this location before and had no major issues. After roughly 1 hour, we called the store to find out how much longer it would be, the store connected us with the driver, who had the wrong address, but the address he did have was right next door. After giving him the correct address and some more info on how to get to us, he said he would be right there. Another 30 minutes or so went by and the driver called my sister and said well you can meet me up the street or pick it up at the store, we said no, to refund the card. Well, here we are over 1 month later, no refund and a total run-around from the store manager. He stated that the driver said we picked it up and took both receipts, did NOT HAPPEN.. I have disputed this with my CC, and now the wait could be 45 days...ABSOLUTELY RIDICULOUS. My family, friends and ANYONE who will hear me will NEVER spend a dime at a Pizza Hut again! I consider this FRAUD!

I don't understand why there is now a service fee charge for placing an order inside the location. I would get it if I did it online like a convenience fee but seriously it is not like they went out of their way to create service in order to be charged extra. I would also understand an extra charge for using card like a lot of places do but I paid cash. If it is really to "offset rising costs in California" then raise the prices don't charge a service fee. At least make customers aware of the fee before placing the order. Where are your signs of this additional fee?

I ordered delivery tracked it using the pizza tracker. As it arived I went to get the order. When I got there the pizza was cold in temp. Barley luke warm. It is hard and the cheese was ozzed out of the middle of the food. Not acceptable. I am looking for a full refund for this and you can come get the food if youd like. I am not happy withthe over all quality of the product and missing items, and the tempature implies that proper care to ensure an order makes it to its destination in a hot and ready condition was over looked. It makes me wonder what other formalaties ma have been over looked.

I ordered a pizza was told it would be a 15 minute wait to which I agreed. The next thing the man that took my order left to do a delivery and the front was left completely unattended. Another person came in and was trying to order and had to wait ten minutes to get someone from the back to come up front. Then I asked for a to go menu and the man handed me a nutrition guide. Those are very poor sales skills especially at this tome when everyone is trying to act like they are determined to loose weight. I told him too that those are poor sales skills. I will never go back to that store

On 04/01/2019, I ordered a plate of spaghetti at 1737 only to received my plate of spaghetti at 1810! I am a pregnant woman, I am dying of hunger and I have to wait for 40 mins for a plate of spaghetti? It's very very wrong.

And I wasn't being very watchful, but I kind of have this feeling where other people who came later than me, who ordered pizza, got their pizza first and while my plate of spaghetti is being put aside since it's not as hard to do as the pizza, I guessed? I could be wrong though.

However, I applause your staff politeness and friendliness. Congrats for but other than that, kindly do something about your service.

Every single time I order online, then the food gets here, the price is always higher.. They tell me that they dont honor the "deals" at this location but yet its online when I select this store. I tried to order online today and it kept saying internal server error. So I called not once, not twice, not 3 times, but 4 times before someone actually got on the phone and didnt just pick-up and then hang up the phone. So when i finally got through to someone they told me they couldn't give me my 54 reward points from the order, they had to transfer me. I finally said screw it and just placed my order. I only ordered from them to get the 2 or more for $5 deal plus their the "official" pizza of the NFL. trying to show love to NFL has left me with a sour taste in my mouth for pizza hut and I'm tired of ordering from this pizza hut. They are rude, liars, and I feel like this location likes to scam people when it comes to pricing. This must be a franchise, if notit's not, then I dont know what the hell the NFL was thinking of partnering with them. They should've went with pizza bolis for Maryland..lol After leaving my comment on Google I read some of the other reviews and apparently I'm not the only one this keeps happening to. Something needs to change for this location on Odenton rd. In Odenton, Md!

My children and I went to the Pizza Hut in Maysville, Kentucky today, Jan. 5, 2019, for dinner today at 3:15 p.m. I am requesting that someone take a look into the matter of having three small children in the kitchen of the restaurant. That, alone, could shut this restaurant down. One child was a toddler on the hips of an employee, one child was approximately four years old and running all over the restaurant and in the back area of the kitchen, and a seven to eight year old was folding small pizza boxes. The thing that really bothered me the most is when I went to the register and had to wait for someone to cash me out. While waiting: I was watching an employee in the back making a pizza (Pepperoni) and eating something while fixing the pizza's. I imagine it was pepperoni because I did not see any other food items around. That disgusted me. The lady that was also preparing the Pepperoni Pizza's did not have any gloves on. I will not be going back to that Pizza Hut. It is a shame that the employees don't know the rules on Health violations. Please look into this matter. Thank you.

i just started working at a pizza hut in Osceola Iowa and my assistant mangers name is Amanda and she is always eating the product and giving away discounts for no reason to her friends and family and she takes home pizzas at the end of the night but doesn't pay for them and I've seen her take home the dough before too and I've seen her have an attitude with the customers and when they ask to talk to the manager she says that shes the manger and then she gives them the wrong info to put in a compliant

I ordered 1/31 at 5:32 pm and spent 33.43 on 2 medium pizzas ( which at this cost, they should have been perfect ) once my expensive pizza arrives, 1 was not the way it was clearly ordered, the receipt was correct, I mean, there wasn't a issue charging me for items not included. So I decided to call the store, after waiting what seemed like 10 min ( but I'm sure is was only a few ) the managers concern was non existent, like I was bothering him, and he quickly and rudely said, I can give you your money back or re make the pizza, of course I want my pizza, this wasn't about trying to get one over on him, it was a clear mistake on his teams part, so why I'm getting the attitude I don't understand, so I said, re make the pizza, his quick and [censored]ty response was well it will take a hour, ( which you'd think a upset guest, on a incorrect order, ( I've already paid ) should be priority, not put to the end of the line, in hope I would just say, refund my money. Again it's not about the money, but I'm sure Pizza Hut has standards or at least I hope they do, on how to handle a messed up order on your part. This may sound petty, but I'm in the business, and actually run a 2 in 1 fast food place, and funny thing is, I sell pizza too. But, this type of negitive or bothersome response from your manager needs to be known, I will not return to this Pizza Hut, with so many choices around, I'll order somewhere, that won't treat me this way. Just as a side note, I ordered my initial order at 17:32 is time on my order, and I actually got to eat, while my wife was able to eat her pizza which was like warm, we called back to get correct order at 6:26pm or 1826, ( keep in mind I live .7 miles away from the restaurant, I recieved my cold pizza at 7:32pm and the driver told me He needed to collect 2 dollars, I simply looked at him and said No, he no? I said no again, and he said ok I'll let them know you refused to pay, I also tried to give him back the messed up pizza with 1 bite missing, he says that ok. I'm completely baffled that I was trying to be charged a second time, I'd like to speak to a Higher then store level person. This type of service is completely uncalled for.

We have ordered from the same pizza hut for years. Its a hit or miss on some orders. Today we received our food. We ordered buffalo wings mild and honey bbq both all cold. They barely had any sauce on them. We also ordered the garlic knots. The ends were so hard that we broke it off to try to eat the inside but also they were cold. We ordered mozzarella sticks. They dont even feel like they were even baked or fried. They were cold as well. I looked at our receipt to find the survey code to do the survey not for the 10 off but to make known that pizza hut service is going down hill. We will not order for a long time. We will be going to papa murphys or papa johns.