Pizza Hut
Reviews and Complaints

On 29th of December 2018, my parents and I went to one of the Kelantan Pizza Hut near the HUSM . We ordered 3 meals and there wasn't a lot of customers. The pizza came but there's still 2 other food that they didn't serve to us . We waited more than 30 minutes just to get a crispy fries and chicken but there's no sign it has been cooked. Other than that, the employee were really loud and rude . They talked as if there's no other people in the restaurant. The customer service were also poor . I hope Pizza hut can employ anyone that more professional and know more manner towards customers.

We've visited your starke location and were given a pepperoni and plain cheese pizza when we ordered to meet lovers and breadsticks with the breadsticks weren't there either. We live about 60 miles away and by the time we realized it was wrong we were too far to turn around. I tried calling numerous times and could never get an answer and would really like for someone to make this right.

We ordered pizza at 22nd December, at Pizza Hut civil lines branch. It took almost three hours for them to deliver our order. We complained two times our complain number being 82 and 93. Even then we got no proper response. We ordered twice. And both the orders took plenty of time. When the rider arrived their credit card machine wasn't even working. The rider called us to come outside. We did and waited 15 minutes in cold later receiving a text from the rider to wait five more minutes that ended to be half an hour. The manager and their rest of the team was so irresponsive.

My name is Lillian Patricia Williams. I live at 6803 Yorkdale Court, Lithonia, GA 30058. I can be reached telephonically at [protected]/[protected].
On December 19th 2018, I used my debit card (3834) to order a large meatlover's Pizza for delivery in between 8pm and 9pm. This was my only transaction on 19 December 2018.
I went to Office Depot the next day to send a fax and when I went to pay for my fax with this debit card it was declined this took place on Dec. 20, 2018. I automatically and immediately called Wells Fargo because I knew I had money in my account. Wells Fargo stated that they suspended my card because there was some suspicious activity today. Wells Fargo also stated that the last time the card was used was Dec. 19, 2018, at Pizza Hut (when I ordered my pizza), and before the 19th of Dec. I used my card last on December the 13th, 2018. They also stated that there were 2 transactions(1. for $93 and 1. for $113) today (Dec. 2f0). I let them know that I did not use my card for those transactions, They stated that the person went on line to order from Simply Fashion. I am writing this email so that you know there is a thief working in store #026405 .I will continue to use this Pizza Hut because I like your pizza compaired to others. I will not be using my Debit Card.

We had a coupon so we ordered two delivery pizzas. We then waited 1 1/2 hours for them and when we called to see the status they did not even cook them. The girl that answered said my driver said he "don't" deliver that far out. We are 4 miles from the store? I said don't you think someone should have called us and told us that? She stammered and shuddered then said I will let you talk to the manager and never came back. Ten minutes later I hung up. They are rude, lazy and will never have my business again. Pizza Town always delivers promptly here and their pizza is much better!?!?!?!?!

On Friday, December 14, 2018 I made an order of two medium sized pizzas, eight bone out honey bbq wings and a bowl of chicken afredo pasta. My order was over 38 minuets late AND my pizza was not hot. The pizzas did not look fresh. You can clearly tell that it was reheated. Also, the cut of the slices were rushed and uneven. After all of the wait time they only offered me $5 off of my entire order.

Assalamualaikum. Saya yusra athirah telah membuat pesanan online di pizzahutdelivery.Com.My pada tarikh 13 dec 2018, jam 06:41 pm. Saya dah call hotline [protected] sebanyak 3 kali tapi pesanan saya tetap tak sampai sehingga jam 09:00 pm. I'm talking to haslina on the phone and she said, dia remark number yang i kasi dia untuk call to let rider knew who to call if they cant reach account user's number. Do you think i have more time to wait? at last saya cancel online order and terus pergi ke outlet di presint 15 and again i need to wait for 15 minutes for 2 pizzas and 3 soups. Im still good until saya balik and ready to eat, i dapat salah pizza. Omg this is so unacceptable! saya dah tunggu almost 2 hours for my pizza but then i went to the store to buy myself, still i dapat yang salah? seriously? your outlet dekat putrajaya memang worst ever pizza hut ive been in klang area. Last time i order delivery juga, but i got mushroom soups yang basi. Last time juga i dine-in at ioi city mall, ordered your speg tapi lepas i makan few suap, i nampak serpihan plastic container dalam my food. Worst! memang worst sangat. And your staff dekat ioi city mall store sangat rude! plus i nak tegur pasal your online sistem. Can u please update ur gps?! kawasan rumah i, apartment ppa1m selasih is available to order online before this, but why bila i search takda? excuse me? do you think i have much time to wait for my food? my parents have an allergic. What if something happen to my parents? is this a joke to you guys? please be more alert to all orders you've got please. Please. This isnt a joke. If it is, shut down your company. Thanks.

Contact me @ [protected] if you have anything to ask. Thank you.

Angelica from the Perris Blvd branch lied to me and told me she was the manager then tells me the manager will been in in 2 hours. My card was charged then they canceled my order for no reason at all. They called me and I called right back. I asked for them to re make the order and she told me she couldn't do that because it was voided. I would have paid again but she refused to re take the order. First she tells me 2 hours for my money to be put back then she tells me 2days.

Around 8 o'clock tonight, Friday 12/7/2018, I called the local Pizza Hut in Ligonier, Indiana an ordered 2 Personal Pan Supreme Pizzas. The girl pulled up my phone number and told me what we had order our last order and it was also 2 Personal Pan Supreme Pizzas and the cost would be 10.68 as usual and it could be picked up in 15 minutes, same as always. When my husband came back he was carrying a Medium Supreme Pizza and they told him it was the same price as the two personal pan pizzas. I don't know and doubt if this is true, because unlike the other pizza companies, your company does not put the prices by the product. The point I am making is that every Friday night my husband and I order 2 Personal Pan Supreme Pizzas. If I wanted Medium pizza that is what I would have ordered. I do not like your bigger pizzas and neither does my husband, because they are to doughy, but we love the Personal Pans and that is all that we order. Our kids order other pizza, but we only order the Personal Pan. If we lived in a large town I would understand them doing this, but we live in a very small town, delivery and pick up only, and it takes a whole five minutes to drive across town to the Pizza Hut and less than that if you hit the one green light and and we have one phone code 894 and they should have and could have called when they found out they had "ran out" of personal pan pizza dough, instead of making a different size and thinking we would be happy with it. I still cannot understand how they ran out of personal pan dough, because I thought that your company would use the same dough for all of your pizza. Here is what I think, I believe they did not want to make more dough for the personal pan pizzas. Calling back a customer when you cannot make their order ought to be a standard rule. We have decided that we will find another restaurant to order from on Fridays. I thank you for your time reading this and want to thank you for the peanut butter sandwich that I had for supper tonight that cost me 10.68.

On Saturday at approximately 3:15 I placed an on-line order for the special large 2-top for $7.99 and chicken wings (bone in). The computer said it would be delivered in about 45 minutes. An hour later I called and was told the order was returned to the store. They had called a number and the person said they had no ordered pizza. I have been ordering from Pizza Hut for years, and this particular Pizza Hut for over 4 years. I live in a well known apartment complex. There was just no excuse for this. The manager said the order would be remade and delivered to us. About 50 minutes later a delivery person came to the door with an order that was not even close to mine. And it was cold. After much complaining, (it should be noted, the complaining was me - the delivery person was polite) the delivery person called in the right order (I listened). Now its 3 hours later and another delivery person shows up. The pizza is right, but the wings are boneless. I just gave up and gave her a tip. Imagine my surprise when I found a charge for over $34 on my card (my on line order was a little over $20). Fraud much? Theft much? A call to the store was unbelievable - saying we had to pay for what we ordered. Wow that is just unacceptable. I want my $35 NOW and an apology from that store.

Plced order @ 4:18pm on 11/24/18. Rec'd text @ 4:32pm stating on its way. After an hour & 1/2 called c/s & was transferres to store. Was told order coming out of oven & on its way. Waited another 1/2 hr & called store again. Talked w/manager, Ranice, who stated she didnt need an attitude & hung up. Order was rec'd @ 6:10pm. Driver stated he was only driver working on a Saturday evening! Regretfully, I will not order from Pizza Hut again. This was 2nd order placed in 2 wks & 1st order was not made to order. Bottom line - new management is necessary. For a manager to HANG UP ON CUSTOMER is appalling. Corporate needs to investigate & a refund on this order would be appropriate. Ranice is a detriment to your brand & definitely isnt managing c/s with pride. Shameful.

All right I have been a customer for 30 years plus today I ordered a pizza from Pizza hut in Bakersfield California on Panama Lane I called to talk to some the person who is in charge they were very rude to start and today was a very first time I have got a pizza from your company and it was the worst pizza ever had and first thing they thought is I wanted my money yeah I would like to have a replacementbecause of the rudeness of this this person at your pizza location in Bakersfield California on Panama Lane I will not go back and it's messed up because my pizza was raw I asked for light sauce it had hit it had too much sauce on it I have been making pizza ever since 1988 so I know my pizza and it makes me mad when I called to talk to somebody about the order that is not my peach not being cooked all the way through and they told me the only thing that they could do is give me a discount that's fine they can take their their pizza and shove it up their butt cuz I'm mad very mad and upset I thought you guys were the best pizza around but I guess you're you're cut your employer please are showing how nice they are being rude to your customers I don't like to complain but this time I am I am never complained about anything from you guys for and I'm complaining today