Pizza Hut
Reviews and Complaints

My husband spent 20 minutes on hold waiting for someone to take his order. When I got there, I stood at the counter for at least five minutes before anyone spoke to me. One employee was standing three feet from me playing with his phone this whole time. The fourth person to walk by (the Manager), asked if he could help me. I told him that my husband had called in an order, and he informed me that they did not have an order for our customer name and address. He then turned his screen so I could see the names and addresses of other customers who had ordered. I told him about how long my husband had waited on the phone, and he said, "Yeah, we've been really busy". He did not ask me to stay so they could make up my order. I do not expect that we will ever go back.

Up arrival at 12:00 i ordered a dinner box.I had 2 pizzas and wings and cinnamon sticks.As i got back in my cad i opened the box and there was 3 flies in my food and 2 bread sticks was missing plus a wing was gone. When i went back into the store they told me there was nothing they could do.so I left the pizza on the counter but i still paid for it.all i want is my money back or a fresh dinner box.

I'm am complaining about a transaction that was charged to my credit card on May 30, 2018. Port Allen louisiana location 520 South Alexander. APPR CODE 079051 invoice #20 intered by Samantha 033392.
I ordered 1 pizza and hot wings my total was $23.76. I was charged this amount twice then charged $25.76. I have proof of all three transactions going through on June 1st 2018. I eould like these amounts refunded to my card other than the total I was previously suppose to be charged. Please contact me ASAP! Jessica Gremillion [protected]. I also spoke with store manager at this location nothing was done.

I called and order my pizza over the phone over an hour ago and I get all the way to the store for them to tell me that the pizza is not ready and it will take 30 more minutes for the pizza to be made this is ridiculous if I call in a order and they tell me that it's will be 15 minutes and I get here and it nots done is insane then on top of that the pizza was not made correctly this is unexceptionable period I spoke with the supervisor dylan at the store on singleton blvd in dallas tx and he offered no sympathy or anything to me for my troubles this situation caused me to be late for an event with my job
Sn I ordered 4 medium pizzas

I placed an order at 9:15pm I received a text at 9:27pm that my order was out for delivery 10:02 I call about not receiveing my order yet the said another 10-15 mins its been over 20 mins and still no food if service is going to be like this then what is the purpose of text saying your order is out when its still at the store getting cold if you tell me my order will be here at 9:50pm then it should be if a problem occurs then the person should be notified I shouldn't have to wait over an hour for food

My family and I love pizza on accation but we are very dissatisfied with you pizza we got tonight. Even my 4 year old told me he didnt like it and thats saying a lot he likes everything. Pizza hut use to be the best what happend? The pizza's was hard and chewy for a hand tossed and the same from your new cheesy deap dish. My family and I will no longer be ordring from you guys. Im sure you dont care cause one family to you guys are nothing to loose but it sucks cause we use to love pizza hut.

5/31/18

My order number was 3180531171150001183025948
I was told by the manager that my ticket number is 114

I ordered using your online ordering website. I ordered 24 wings a 2 liter of mountain dew and an order of bread sticks to be delivered at 7:00 pm to spartan light metals (the food needs to be there at this time because its a factory and they can not take breaks when ever they want). I placed the order around 5:11 pm on 5/31/2018

I got a text message at 5:55 saying my order was out for delivery. I was like what? its not supposed to be there until 7:00 pm ! I called and told the girl that answered that I had ordered for 7 and it was out for delivery over an hour early. I told her the order needed to be remade because it would be cold because it was made so early. She said Im sorry its already been boxed up and there is nothing they can do.

I said are you kidding me? You are going to try to deliver an order that is not supposed to be there until 7 over an hour early? This is not my fault.
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She asked if I wanted to talk to a manager, I told her sure. AFter about 5 to 10 minutes on hold I told the manager what was going on and she told me that it was a software issue and that's why the order went out early because the delivery time was at an hour. She told me she would pull the ticket and remake the food and make sure it was there at 7.

At 7:05 the food was still not delivered. I called the store again and the manger said she was sorry but its out for delivery and she didnt know how long it would take to get there but the guy only had two other deliveries so it shouldn't take long.

I told her the whole thing of wanting it there at a certain is because these people can not just take breaks when they want. And they only have 30 minutes for lunch.

At 7:14 the food finally got there. 14 minutes late...

She didn't offer us anything except for im sorry...

We order from this pizza hut 1 to 3 times a week.

This is about the 4th time the food has been late. (One time it was so late there was only 5 minutes in which to eat) But this is the first that they tried to deliver over an hour early.

This pizza hut is located in Sparta IL

[protected]@gmail.com

My husband and I went to our local Pizza Hut on Friday, May 18th at 6:30pm. We were the only customers in the restaurant. The server came and took our drink order and brought them back. We asked if they had an daily specials and she said she was new and she would go ask. Again, she came back with the information. We asked if she could give us a minute to talk it over. Little did we know that a minute would turn into 15 minutes or more. A staff's friend with her children came into the restaurant and all the staff was at the counter socializing with her. We finally left $3.00 on the table to cover my husband's soda and left. (I'm sure the money was used as a tip!) No one even noticed as we left.

We have been ordering pizza from this same Pizza Hut ever since they opened. at least a decade ago, and have never encountered a problem like this one last night. Yeah sure we've had the occasional order not quite right but that's about it. Last night was unbelievable! Normally we receive our order in 30 min or less, usually less. Last night was told it was going to about 45 min. because very busy. Ok it happens. After 55 min I call and am told the guy was just leaving (we live about 1 mile away). 20 min later I call again while on the phone with the manager the guy turns the corner to my street coming from the direction of the store. At this time I'm a little upset so the manager says he'll refund the delivery fee (which I have yet to see). I get the pizza inside and it is cold. I call the manager back and ask for refund and he told me he would give me a refund if I brought the pizza back to the store. ARE YOU KIDDING ME? Needless to say we will not be ordering from this Pizza Hut again.

My family and I were at the Decorah, IA location last weekend and it was terrible. The waitress (Emily) did not write down our order and had to come back a few minutes after taking our order to ask again what it was. Then, when the pizza arrived it was wrong. And she forgot to bring our pitcher of water and the cookie we ordered. Finally, when she never came back to check on us or bring our check, we went up to get it. We were the only people in the restaurant so it's not like they were slamming busy. At one point there were five people behind the counter working and one was sitting down on his phone. Very disappointed with the service.

I went to Pizza Hut today in Cary, NC at 2026 Kildaire Farm Rd Suite B19 and received a undercooked messy pizza after waiting for 30 mins (I called the order in 20 before I arrived at the store) Seth who took my order advised that the wait time would be between (14-20 mins) I paid over $16.00 for the pizza, well after waiting an additional 30 mins for my order I was advised by Seth that there was nothing that he could do to compensate me for my time and for the undercooked pizza!? I obtained the GM'S info "James Hudson" ph# 919-967-0660. I called the Corporate Office 1st after being advised by Seth that Mr. Hudson was out of town (Nothing he could do either) I dialed 972-338-7700 and a young lady answered I explained to her how I did not get what I paid for she then proceeded to explain that there was not much she could do either!? When I responded to her saying "There has to be something that can be done?" She then stated "look ma'am I am trying to help you, do you want my help or no!" I promise to God not to ever spend my hard earned dollar at any Pizza Hut, never get this type of treatment at Papa Johns!

My husband, son and I ate a carry out Super Supreme pizza from the Greencastle, Indiana Pizza Hut. We picked it up at 8:35 PM on May 29, 2018 and consumed it at 9PM. We ate nothing else with the pizza and drank water as we ate. My son began having diarrhea and vomiting at 12:30 AM on May 30. My husband started having diarrhea at about 9AM on May 30. My symptoms began about 4 PM on May 30. We all have had similar symptoms: vomiting; uncontrollable, watery diarrhea; headache, chills, dizziness and general weakness that continues as of this morning, May 31. This is a nasty experience and action needs to be taken by Pizza Hut corporate to clean this store up.

As a note, when my husband went into the store and used the restroom, he noted that the floors were dirty, with paper towels overflowing onto the floor and the fixtures were dirty. How I wish he had walked out without ordering food from this location! I

We just ordered pizza from pizza hut with a $5.00 credit because the last time they did our pizza they messed it up. We ordered tonight and they still messed it up. My heart went out to the lady taking the orders/answering the phones... Because she was taking orders, checking out and getting the pizzas to the customers and you could tell she was so so overwhelmed. The phones were ringing off the wall. No one came to help the girl. If I had had more money on me I would have given her a big tip. She deserves a hug and a pat on the back & a raise. We then got another credit because whoever made the pizza messed it up. Rachel took the order right... But whoever made the pizza did not do it right. I will be calling the manager in the morning and telling him/ her... What a dang good job rachel was doing. Rachel is the only one up at the front. She is the only one I ever see when I come in the store. She shouldn't be having to do that all by herself. That is way to much for 1 person. The manager was no where in sight. If you hear the phones ringing off the wall... Come help.

On may 30, 2018 at 1810, I ordered a stuffed crust pizza (large) with extra cheese and pepperoni for deliver. At the time, I did not realize that the wait time was going to be until 1930, but I accepted that they were busy. At 1938, I called and the person on the other line stated that the order should be there in about 7-10 more minutes which would put my order at 1948 at that point. I get alerts when my pizza is on it's way via text message and at 1900 my alert told me that my pizza was on it's way. So almost an hour after that, I get the pizza and the delivery guy was very nice as was the person who told me that it was still 7-10 minutes away. The problem is that it was a stuffed crust pizza with extra cheese which gets kinda gross when it is cold and it was cold. Not even warm. It was as if it had sat out on the counter all night. My order number I believe was 024151 and my ticket number was 0058. Invoice 38. I am work two jobs and one happens to be a manager in a retail store so I am very familiar with issues coming up and being busy and having to deal with so many issues at once. I honestly would just like a coupon for a free hot stuffed crust with extra cheese and pepperoni. I would have gone straight to the store to ask this question but the first time I ordered from there I got a free medium pizza because my order was early and I was a little surprised so I went in to just talk about it and say thanks and I found the manager slightly standoffish but not a big deal. I have also had some great experiences there. Anything you could do would help. I appreciate all you do.

WOW what happened to Pizza Hut! I have always enjoyed Pizza Hut food. Today I ordered the 2 item special for $7.99. There was no pizza sauce on the pizza and it was like eating a pile of dough with a few pepperoni. I get they have specials but that pizza could not of cost Pizza Hut $3 to create. I guess you get what you pay for. Really bad pizza.

Tonight a group of 20 of our Special Olympics swimmers arrived at the Charlotte MI Pizza Hut at 7:30 pm and were told we could not be accommodated even though there were no other customers. We asked how late they were open and they said the dining room closes at 9:30. The manager on duty told the server "you can stay late and wait on them but I'm not". We asked if we could all sit at different tables but they clearly did not want to serve us. We walked out and went to Mancinos Pizza where they happily served us $120.00 worth of pizza and gratefully accepted our $50 tip. None of us will be visiting Pizza Hut again. There are too many other options available to us.

Went to pizza hut in jasper, in today salad bar was empty only 2 pizza our on buffet no bread sticka pasta wad empty tables all dirty got served our drinks in a kids cup... The workers were very busy just couldnt keep up only saw 2 guys working n the 1 guy was maken pizza n checking people out at the register too...2 couples walked out n left didnt even order...

I was trying to ordered on line and it was showing me higher then the amount advertised so I decide to call in the order and ask for help, I spoke to the employee and I explain y problem and he said that no one ever has my problems ordering on line, I explained that if he can help and his exact words where, I can only offer you my discount if you can figure out the on line order?
I told him I would try again to please hold on and he said that he will put me on hold and he hung up!
My wife still went to pick it up and from buying a large with 2 topping at $7.99 turned out to be $17.33 and will place a posting on line and as well on social media to let every one know my dislike about pizza hut in el sereno ca. 05/29/18 ticket # 18 manager (jose v.)
Time 03:29pm

On 5/28/18 I ordered pizza for my staff from a Pizza Hut in Orlando FL on Apopka Vineland road. We thought it tasted funny but we ate it anyways thinking maybe it was us. Well every single one of my staff ended up sick. Everyone. And it all happened without a couple hours of eating your pizza. Not only will me or Amy if my staff ever order from that Pizza Hut again, but we will never order Pizza Hut ever again. The competition out there is way to cut throat for us to spend another penny at a Pizza Hut. I had staff miss school today, work because they were sick from your pizza.

Pizza deal 2 medium pizza with 2 toppings for 5.99 each was a scam.

I ordered 2 medium as the deal has advertised and received 2 awful box of something that I don't know what are they (See picture below). Only dough and 2 toppings without any sauce and cheeses.

Found out tomatoes sauce, cheese, crust, flavor are options for extra charge.

For really medium pizza with 2 toppings will cost more than $11.00 each.

I was scams and will not come back with pizza hut again.