Pizza Hut
Reviews and Complaints

Ordered a large sausage pizza and baked pasta on 09/07/2022 at approximately 4 p.m. The order arrived on time and the delivery person was very nice and quite friendly.

The quality of the pizza and the pasta was horrible! The sauce had absolutely no taste whatsoever! It was almost like someone poured tomato sauce right out of a can onto the pizza and into the pasta bake. I was very, very disappointed . Pizza Hut pizza has always been so good but they went to the bottom of my list!

9/5/22 @ 20:40pm (Labor Day Business Hours) Pizza Hut Delivery in Mandeville, La.

Ordered 2 different items on-line-pd the delivery charge and added a tip all total was $24.21. My hand toss pepperoni pizza could have been named SAUCE PIZZA with extra grease and my Fried Sticks were not cooked. My delivery was extremely fast which made me think it this going to taste good. Think because of the Holiday Business Hours, they were going to close soon? I took both items right back to the restaurant only to be told I CANNOT RECEIVE A REFUND. Employee did make a suggestion to me next time I order maybe I should say light sauce. What I did receive an in-store credit of only $18.00. Employee told me the delivery charge and the tip go to another company service and has nothing to do with Pizza Hut. I have no desire to return anytime soon and JUST want my money back, the total.

Ticket # 0059

Dear Pizza hut

I am a big lover of pizza hut for so many years.

Today 1st of Sep 2022 I have placed an order for pizza hut through talabat delivery app and my total bill was 43 Dirham approx $11.68

On arrival at my house the bill was 58 Dirham approx $15.76

I did not accept the new bill and therefore the delivery guy after calling his supervisor decided not to accept the 43 Dirham and left with the order. I have nothing to do the amount change since this is between talabat and pizza hut. I am so disappointed in the way pizza hut have managed this situation.

I have known pizza hut with excellent customer service but today I was disappointed

Best regards

Store phone # is [protected] on August 2, 2022 at 7:38 pm - ticket #0069. Ordered pizza on line and paid. Gave driver tip in cash. Receipt I got from driver said $39.59. When I checked my bank account a few days later saw I was charged $49.59. Promptly called store and spoke to a very rude girl who told me she could not do anything to fix this...that we put the $10 tip on line...which we never do or would do. Told her my receipt said $39.59. She argued with me. Asked for a manager...she told me she was the manager and then told me she was the District Manager. Told her I wanted the $10 credited back to my card or a $10 credit put on my account at the store. She was screaming at me and hung up on me. We order from this store all the time and never have a problem.

On 8/5/22 I called the Customer Care Line and spoke to Angie...she opened Case #[protected]. Assured me this would be taken care of.

On 8/19/22 I called back - still had not heard anything...was told I would get an email within 24 hours...

It is now 8/24 and I still have not heard anything.

I need this resolved ASAP.

new alfredo pasta is awful wasted 11.00 dollars on this was very upset had to go to store and purchase more alfredo sauce to make it somewhat better. your old reciepe was so much better now i have no place to get good pasta. thanks for making an awful decision to change it i was always taught if it aint broke dont fix it. it was not broke so did not need a fix.

Pizza hut

The order was set to delivered status @application 15 minutes to 30 hours before the arrival, which led to me waiting on the street, taking into account the delivery worker or the callers from the branch all this time, as the mobile signal was weak at this time, and when I called to make a complaint, I was answered with the end: Underestimation is the system” it was a mistake by system. He did this for a single unit and gave me the complaint number. As my order number( [protected]) and I am frankly not sure that the person I am talking to will be honest and originally made a complaint. We would like you to pay attention to our complaint, and to you many thanks, respect and appreciation because we fear for your reputation and your great history

65112

Today (8/15/22) at 12:49 pm I placed an order for delivery through the Pizza Hut app. My order wasn’t delivered until 4:49 pm

I called several times and was sent to their answering service who also could not get a response from them

I spent almost $40 plus a $7 tip only to wait 4 hours.

It was only 4 city blocks away but I’m a trucker and cannot take my semi just anywhere.

I had not eaten in almost 30 hours at this point. I’m very disappointed

On August 12, 2022, I ordered a pizza online from the Pizza Hut. Apparently, the order never showed up in the system but my C/C was charged all the same. I have no order # as it did not go through.

I will need a refund in the amount $22.23.

Thank you.

It was Visa Debit Purchase 7114

Pizza Hut #904

Lucienda Girouard RBC

email:[protected]@gmail.com

Thursday July 28 2022 I order two pan pizzas, breadsticks, and cinnamon sticks from Pizza Hut located at 4535 e bay dr Clearwater. For some reason they decided to deliver it through DoorDash and they never got the food to me. When I tried to contact the store they put me on hold and then hung on me and never picked up again. I reached out to customer service and they said they would be with me in 3 days it’s been 2 weeks.

This evening I tried to place an order online using Pizza Huts "daily deals". It was a 1 topping large and a large 3 topping or specialty pizza for 22.99. Well, I tried to order a large hand tossed cheese pizza and a large meat lovers, for the 22.99, as I looked at the order, there was an additional charge of 8.99. When I checked the "why this fee" it said I added additional toppings. But I had not. I tried to order a large hand tossed peperoni pizza, for the daily deal price of 9,99, and there was a 2.99 added charge for the additional toppings or special crust. Now tell me, when you order on line for carry out, and you try to use an advertised special, why is there additional fees added to the special price not making very special.

I purchased a pizza from this "joint" never received it, because the joker was a BLM sympathizer and was apparently offended at the idea of working for a living. He calls me back, telling me he came to my residence - which he didn't do .

I called the corporate office and the guy on the phone gave me a code and said he would send another code via email for two pizzas, which I never got either.

I just spoke to these [censored]s, and now they want to escalate it to a group that was never mentioned when I first called, saying that because I agreed to the coupon codes, they couldn't give me my money back, even though I never received anything they promised.

I'm giving them till Monday, then calling my bank. Don't go to pizza hut. I'm convinced their people are as clean as the floor they drop pizza on

Never will order Pizza Hut again, first I order a pizza at 7:30pm and once ordered I get a time of delivers of 3 hours and the store is actually in 10 minute walking distance! Then I call the store to find out someone cancelled my order. The ONLY person can do that would be an employee because I sure didn't cancel the order until I found all this out! So the decision was made NEVER AGAIN will I order from this substandard company. You have some serious problems when this happens.

I received 2 burnt veggie pizzas last Saturday, around 6:30pm.

One I threw out, the other one my 6 grandkids picked out some of the middle pieces (cut them).

I was disappointed because this the 1st time it's happened & I felt bad for the grandkids, because we were having a pizza party since my grandson was having surgery the next morning in Indianapolis.

8/6/22 ticket 0104 Total charged $81.61

I frequently purchase from the Pizza Hut on Town Center Blvd 32837. I opt in to purchasing directly for the rewards and benefits which is unlike me since I always do doordash but never for Pizza hut.

I had an awful experience this evening with my delivery person, she went off scolding us for not providing her with a more hefty tip. Yes, I have a large family so these orders can be large, but how does she know my financial capabilities? How does she know if this is the once a month treat for my family that we really cant afford but allow?

I called the store and spoke to the manager Fernando who was nice and apologetic but it just doesn't feel right. This person shouldn't work there if she thinks its even potentially appropriate to speak with a customer this way. I feel awful that my 5 dollar tip offended her so deeply.

Im offended and bothered now too though and am SUPER weary and worried from ordering there again, because who knows what will happen is I get her as my deliverer again.

The sauce from the wings was spilled all over the top of the pizza box. There was a hole poked into the box( THIS Must have been deliberate!)

All of Pizza Hut's deals are "broken" either by design, to scam people, or by mistake. It's been like this for over a month now.

For example, the Large single topping deal for $9.99 will add to your cart for $9.99 but then they'll slap on a +$5.00 bringing the actual price to $14.99.

At first, I thought this was just a bug and that they would surely fix it, but at this point I'm wondering if an intentional scam.

I am a loyal Pizza Hut customer. I hardly ever complain but I was charged for ordering and canceling right away 1 large pizza and they were charging me 45.00 I hardly ever eat fast food. I ordered through Uber eats. Nobody would refund my money, but why? I canceled within 10 seconds. The address that charges were stolen was2508 Preston hey in Louisville ky. Expect to get cheated

Pizza Hut (horrible)

Pizza Hut

6200 Broadway Suite 124

Pearland, Texas 77581

Log version:

Pizza purchase 06-07-2022 on-line ($24.07)

Pizza was to be delivered in 45 minutes

No delivery for over an hour. Location was contacted. Displeasure was expressed.

Pizza Hut rep said “we will send it again”. Delivery will be in 30 minutes no charge.

Over an hour again Nothing.

I only wanted the charge refunded from my card.

Was told I had to come into the location. The next day I did (I asked for the manger)

Manager asked for the credit card info for the refund. He took my CC info (again!)

2 weeks past still no refund (and to this date still no refund)

I went into the location for the 2nd time. (asked for the manger)

This time manger said (I remember you and I called you….) the first thing I said was “if your going refund my card why would you need to call me?” PLUS why have I still not gotten a refund?

No good answer. So I left.

I gave up and started using Dominoes (1/2 mile away)

2 months later I had a gathering for my grand kids.

My wife (unknown to me) called Pizza Hut. When the order showed up it was all wrong PLUS Pizza was wrong and cold. My card was again charged again. ($53.03). Again no refund.

I know this means nothing to most. And I know I am going to lose out anyway.

But I just wanted to say I let Pizza Hut corporate know about the level of service, non-refunding, and poor product I got from my experience with Pizza Hut

PS! I only live a ½ mile from that Pizza Hut

August 3, 2022 9:43 pm

Jumeirah Branch

Order number UAE_[protected]

I ordered:

1 my box ghost chili pepper - 30aed

1 mountain dew can - 8aed

Plus delivery charge - 8aed

Total payment - 46 aed via apple pay

Upon receiving the food i havent checked it if complete because another delivery has arrived. Upon checking it on the kitchen i noticed that the drinks was not given by the rider.

Rider : Mohamed Saeed Saidur

Number: +[protected]

I preordered pizza for my husband and son's birthday. My brother in law went to the store at 130 pm for an order that was suppose to be ready by 145 pm. When he arrived the screen showed order was almost ready. He waited and waited...finally at 200 pm he asked the lady at the register and she could hardly speak and was nodding off in the middle of the conversation. Finally a man came from the back and tried to help. The lady told my brother in law that she was the GM and she would credit my account for the long wait. My brother in law at this point had call us to ask exactly what we had ordered online (and paid for). We told the guy exactly what we ordered and he said "Oh I have it right here. Finally at 240 the guy in the back gave him the order. My brother in law arrived at the house and it was not the food we had ordered. We was pizza a large pizza, cinnamon sticks and the pizza we did receive was incorrect. I called the store and immediately was put on hold. After waiting on hold for 7 minutes a lady comes on the line. She had slurred speech. I told her exactly what was wrong and she said I will give you a $20 credit. I told her no that was not acceptable. I paid over $49 for my order and I wanted a full credit. Not only was the order short of what I had ordered it was completely wrong. I told her again I received pepperoni and pineapple pizza instead of ham and pineapple and I was pizza one of the Dinner Boxes I ordered. She said again "so you were missing one pizza, I'll give you a $20 credit. I asked her who owned the store and she said no one. I asked her who the district manager was and she said there was not one. She said I had an attitude and I said yes, yes I do. I wasted $50.00 plus the gas it cost to get the pizza, along with, being embarrassed that our guest did not have food worth eating at the party. I did ask the person on the phone if she was on drugs. I could tell over the phone there was something wrong with her. My brother in law said she could not hardly speak when he was at the store and I confirmed that when I was on the phone with her. I am so disappointed in this Pizza Hut. This occured 7/30/22 in Vancleave, MS. My order number was 322073009383100132038209. I would like a refund of $49.20 and an apology for the service we did not receive.