Pizza Hut’s earns a 1.3-star rating from 2965 reviews, showing that the majority of pizza enthusiasts are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
food and customer service
314 rowan blvd.
Glassboro, nj 08028
[protected]
February 14 at 8.24pm
Order number: 3180214192437001184033125
1 personal pan pizza classic marinara sauce
1 cheese sticks with marinara sauce - single order
So I walked in this store and I placed an order online for a small cheese pizza and cheese sticks when I went back home and opened the pizza box the pizza was throw in the box upside down without even cutting it. As if they made my food just for the sake of making it. Also the cheese sticks that comes with marinara sauce was without it and I paid $11.49 for this kind of customer service? The girl becca was extremely rude when she ringed my order and when I went back to return their piece of [censor] some guy named trevor didn't even apologize for [censor]ing up my food and didn't even ask me if I wanted anything else or give me [censor] for courtesy. Such rude customer service? I would never walk in this store again no wonder why pizza hut in general sucks! Hire some good people you [censor]ers! You guys already have [censor] food why make it even more [censor]er
food and service
Rude waitress. We didn't get served for 40 min. She did not refill drinks. After she delivered food we had to find her to get check. The pizza was not fully cooked in the center and so greasy I could pour it off my plate. We ate around it and left over half of 2 pizzas. We didn't want to take it but weren't offered boxes. The waitress basically hid from us after serving so we gave up and left. The salad bar also had 4 items that's all. 🤔
delivery order
I ordered my pizza at 530pm February 10th 2018. Order number:3180210173201001231022178. It stated order time was 35-45mins. At 650 I called to politely inquire a out my order. The female who answered the phone responded with a very irritated tone and snapped at me. My pizza arrived at 735pm. The food was cold. The cheese sticks were hard and burnt. The pizzas did not have much cheese. One pizza had almost no cheese or sauce on it. It tasted awful and not like pizza. It tasked like cold hard bread. The bread sticks were not edible. It was like trying to eat plastic melted to burnt bread. I paid 46$ for my order. I have never had any problems before this order. Pizza hut Was our favorite pizza place before this incident. I can not afford to spend this much on cold food that is not made correctly.
salad bar
I love Pizza Hut. I enjoy going into the restaurant and dining. But here lately the salad bar is unfit to eat off of. Everything is wilted and rot looks like they never change the item. They probably put new stuff over old and it is really gross. I ordered the salad bar without looking at it first (my bad) they charged me $3.99 for an unfit salad and I think u should look into fixing this problem so many people love salads and this is very disappointing especially paying these prices for something unfit to eat.
fraud
Ordered pizza on the phone paid with debit card on the phone. When delivery arrived driver try to charge me again, I refused to pay again. Delivery driver left with the pizza I bought. Called the manager explain what happened, she said sorry can't help you. Would you like to order another pizza. I asked for refund. She said will refund in 2 business days. My complaint is I already paid on the phone card was accepted it shows on my bank statement then was charged again when pizza arrived. The pizza location is 1004 e main St. Richmond MO 64085. Delivery to Pat Biddix at 115 bldg D alexloop Richmond MO 64085. Time ordered 2/9/18 7pm deliver at 8:30pm 2/9/18
boneless wings
We ordered a large pizza and boneless wings for delivery. When it got here the set of wings barely had any sauce on them so we called and the manager Brad was very kind and offered to send a fresh order right away. When we got the fresh order, it was worse than the first. We called back again and Brad said that it was impossible because he made the order himself and that he put 3 scoops of sauce instead of 2 and that he just didn't know what to tell us. Said that if we wanted to continue with a complaint to call his supervisor and gave us his name and number. It's a shame that people work so hard for their money and get awful service like this when they choose to spend money with your company.
pizza hut 2721 fm 1463, suite 110, katy tx 77494
I would like to bring to your notice that I ordered with Pizza Hut 2721 FM 1463, Suite 110, Katy TX 77494 location for my New Years Eve party. They not only did not deliver, but the manager was rude. They said I could get store credit as they were too busy. I agreed. I called later for a small order. When I called again for another order, they said there was no credit left because I had to use it in one time. It was never told to me that the credit had to be used in one time. So basically I pay for 6 pizzas and sides. The order wasn't delivered and then I get only 1 or pizzas. Such a rip off! Please check other reviews about the bad service and rude staff.
trying to order pizza
I live in Ocala and tonight trying to find out information about coupons we received in the mail. The number we have is a call center and they could not answer my questions so that I could order pizza. They transferred me to the store only to be placed on hold 3 times...a total of 45 minutes and never talked to anyone about this. This is the same store that if you order more than one different pizza they do not get your order right and we have to fight with them to fix it or we live right up the road and it takes over an hour to get our pizza and it's usually Luke warm. My granddaughter is 3 years old and loves Pizza hut pizza ... If it wasn't for her having an eating disorder and only eating pizza hut pizza we would definitely just use Marcos pizza who is just as far away and get our pizza here within 30 minutes hot and how we order it. I am very very dissatisfied with this store and my husband had to drive all of the way to the store with a neighbor because our truck is broke down just to make a 3 year old little girl happy to have pizza for dinner at almost 8 pm. The address to this store is 2785 Northwest 48th ave #16 Ocala FL 34482. They seriously need some new help or management at this location. I'm not one to complain and usually just deal with these problems but tonight was the last straw.
bad food
Deon
[protected] YOUR PIZZA HUT
12200 Central Ave
Mitchellville, MD 20721
[protected]
YOUR ORDER - 3180209113838001183023581
Placed on February 9 at 12:38 PM
1 Medium Hand Tossed Pizza, Garlic Buttery Blend
Whole Ingredients: Classic Marinara Sauce, Pepperoni
1 Medium Hand Tossed Pizza, Garlic Buttery Blend
Side 1 Ingredients: Classic Marinara Sauce, Green Peppers, Pineapple
Side 2 Ingredients: Classic Marinara Sauce
1 Medium Thin 'N Crispy ®
Whole Ingredients: Classic Marinara Sauce
1 Medium Thin 'N Crispy ®
Whole Ingredients: Classic Marinara Sauce, Green Peppers, Chicken
Worst pizza I've had in years. Little to no sauce cheese burnt. I will be ordering Dominos from this day forward.
large meat lovers pizza
On Thursday 2/8/2018 we ordered a large thin meat lovers pizza. It was delivered in 35 minutes cost 21.58, ticket #0031. the Pizza arrived cold, and the meat was dried out with hardly any sauce or cheese on the Pizza. It was not edible. We threw it out.
My names is Judith Pingel 1503 Scenic Alamogordo NM 88310 and I am requesting a full refund and requesting that the local store deliver a quality, hot product. E-mail address [protected]@yahoo.com [protected].
service on february 8, 2018
I am making a complaint in regards to the service I received. I got to the store to pick up my order. Once I got there my order was incorrect and I had to wait 30 extra minutes to have them remake one of my pizzas. My other pizza was cold once they brought it to me and burnt. The staff was not concerned about my complaint and continued working. My email is mccall.[protected]@yahoo.com
service
I ordered two orders from pizza hut on 02/07/18. One was placed at 6:30 and the other 6:45. The location is the one in Westwego, Louisiana. I paid 40$, including tip for my order and half of it was missing. I didn't receive my cheese sticks and my brother didn't receive his chocolate chip heart. They were able to call me a couple of minutes prior to my delivery to ask about the two different orders. The location is less than a 5 minute drive to my house so you can understand why I think they are ignoring my call. I have tried calling back SEVERAL times. Not once did I get a busy tone, or anything. I keep calling and trying but they just will not pick up anymore. I am extremely frustrated.
dining in
It is with great disappointment that I am writing this but the experience we had on Sunday has brought me to this point. As two mother's with our two children, we were looking for a spot to take our children that would accomedate their picky needs and our limited spending. We had went to the website and found you had a great 2 topping pizza deal for $5.99 each and all made the decision to dine in. Well, we were not even greeted at the door, sat ourselves and had a less than polite waitress who didn't make us feel very welcomed. We mentioned the deal we found online and after already being seated with two young children, were told that those online deals are for carryout only. Had we known this, we would not have taken the kids out of the car and proceeded to come inside for a meal 4 times the amount we planned on spending. Long story short, we didn't feel comfortable and didn't want to just walk out and ended up spending almost $25.00 on ONE pie, 1 order of breadsticks and 4 waters. Which not to mention was paper thin and the cheese was rubbery. My daughter had to scrape her cheese off and we removed it from the toddlers pizza in fear he would choke. The marinara dipping sauce was basically water, and was pretty much not able to be used by the toddler. This experience has left us in disbelief and unsatisfied. I'm very upset to have had such a concerning visit. And I thought it should be brought to someone's attention. Thank you for listening.
pizza hut 10$ box
I Ordered Pizza Feb 5th at 10pm and I Ordered The Pepperoni 10$ box and I Didn't Want My Breadsticks Too Hard I Wanted It Medium Brown. Not Only Was my order late but I end up getting cheese pizza the crust looked SICK and I Spoiled. My Breadsticks Was Extra Hard And The Cinnastix looked half-way cooked and barely any cinnamon on it. I called they put in a reorder I did get pepperoni But The Crust Still Looked The Same Just Not as Much As The First One my breadsticks WAS WHITE Not Medium Brown I didn't even look at the cinnastix I just closed the box upset and went to sleep. Yet got my order @12:00 ...waste of time and MY MONEY I DID NOT GET REFUNDED ON.
pizza delivery
I placed myself order online at 7:30pm on 2/3/2018. I didn't receive myself order until 9:54pm, and the pizza was very cold. I tried contacting the store where it came from which is located in Macon, GA on Bloomfield Road, but no one answered. I had to warm it up in by oven so that myself children could eat it. I don't know what's going on but this is the second time that this has happened. Last time myself order was never delivered and it took a week to get myself money refunded back to myself card. My phone number is [protected] Tequila Carswell
my order
My name is Tameria and i made a online order and when i got to the store to pick up it wasnt what i had ordered because what i ordered was 2 of the medium-sized 3topping pizza for 6dollar and when i got there they made a large with all 6topping in instead of 2 mediums pizza cause they said they was out of medium pizza but i had to still pay almost 15dollars for 1 pizza
staff
I went to pizza hut at 11181 Tara Blvd in Hampton, Ga and informed the person at the front counter that I received a thin crust pizza last week and that's not the crust I ordered. He said okay and here's your pizza today I will show it to you. I couldn't even get an apology from him regarding getting the wrong pizza and that is very unprofessional. For a customer who goes to this pizza hut every week providing you business should not be treated with such disregard.
never received delivery
My name's Taylor brown i live in Henderson Nevada I placed an order online last night and never received my order I will send an attachment with my order confirmation. On the tracker it stated it was in the oven but never went any farther. It was a late order and I didn't know when exactly the store closed but online said they were open and took my order I tried to call after about 45 minutes to an hour and the store is closed. I placed my order when the store was still open but never received my food. I've never had this happen at any pizza please or even a delivery place.
bad pizza delivery
After being over 45 min past the delivery time the pizzas came raw on the bottom. I called 20 min past delivery time estimate that was 35-45 so this was 1 hour and 5 min and I was hung up on as soon as the representative got my name and said "it's in the Oven" The pizza had been cut into and clearly enjoyed by the staff and $50 later (including tip) I have 3 uneaten pizzas.
customer services
I ordered an online pizza to be picked up at the one and only Pizza Hut in be it is at the drive up customer whetherehtonwill wait Devine, Texas 78016. Pickup time was 7:12 pm. My husband arrived at 7:15 and got in the drive up lane. No cars moved for approximately 20 minutes. Finally he just parked and went in. Could not get an employee to wait on him at the empty cash register position (no other customers standing in line); the employees would not make eye contact or even acknowledge him. He finally had to speak up to get someone to even address him. Then, the wrong pizza crust was made, my husband said he would take it anyway. Needless to say, a pickup at 7:12 did not occur until 7:50 and this is a very common occurrence at this Devine, Texas restaurant. I called their number to complain when he got home and they never answered the phone and it finally hung up on me! There are teenagers everywhere behind the counter, but no one will wait on customers whether at the drive up or inside.
Debra Briscoe
[protected]@hotmail.com
What a [censor] deborah is
Pizza Hut Reviews 0
If you represent Pizza Hut, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Pizza Hut
Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.
One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.
Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.
Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
Here is a comprehensive guide on how to file a complaint or review about Pizza Hut on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Pizza Hut in the 'Complaint Title' section. Be concise and clear about the problem.
4. Detailing the Experience:
- Provide detailed information about your experience with Pizza Hut. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Pizza Hut.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.
8. Submission Process:
- Click the 'Submit' button to submit your complaint or review about Pizza Hut on ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.
By following these steps, you can effectively file a complaint or review about Pizza Hut on ComplaintsBoard.com.
Overview of Pizza Hut complaint handling
-
Pizza Hut Contacts
-
Pizza Hut phone numbers800 028 7034800 028 7034Click up if you have successfully reached Pizza Hut by calling 800 028 7034 phone number 7 7 users reported that they have successfully reached Pizza Hut by calling 800 028 7034 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 800 028 7034 phone number 7 7 users reported that they have UNsuccessfully reached Pizza Hut by calling 800 028 7034 phone numberUnited Kingdom8800 100 19588800 100 1958Click up if you have successfully reached Pizza Hut by calling 8800 100 1958 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling 8800 100 1958 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 8800 100 1958 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling 8800 100 1958 phone numberRussia600 569 999600 569 999Click up if you have successfully reached Pizza Hut by calling 600 569 999 phone number 4 4 users reported that they have successfully reached Pizza Hut by calling 600 569 999 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 600 569 999 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling 600 569 999 phone number14%Confidence scoreUAE23 300 00023 300 000Click up if you have successfully reached Pizza Hut by calling 23 300 000 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling 23 300 000 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 23 300 000 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling 23 300 000 phone number33%Confidence scoreHong Kong1700 506 0701700 506 070Click up if you have successfully reached Pizza Hut by calling 1700 506 070 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling 1700 506 070 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 1700 506 070 phone number 2 2 users reported that they have UNsuccessfully reached Pizza Hut by calling 1700 506 070 phone numberIsrael+1 (800) 948-8488+1 (800) 948-8488Click up if you have successfully reached Pizza Hut by calling +1 (800) 948-8488 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +1 (800) 948-8488 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +1 (800) 948-8488 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +1 (800) 948-8488 phone numberUnited States+44 330 123 0790+44 330 123 0790Click up if you have successfully reached Pizza Hut by calling +44 330 123 0790 phone number 5 5 users reported that they have successfully reached Pizza Hut by calling +44 330 123 0790 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +44 330 123 0790 phone number 11 11 users reported that they have UNsuccessfully reached Pizza Hut by calling +44 330 123 0790 phone numberUnited Kingdom+1 (866) 364-0825+1 (866) 364-0825Click up if you have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have UNsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone numberCanada+33 351 860 038+33 351 860 038Click up if you have successfully reached Pizza Hut by calling +33 351 860 038 phone number 3 3 users reported that they have successfully reached Pizza Hut by calling +33 351 860 038 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +33 351 860 038 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +33 351 860 038 phone number50%Confidence scoreFrance+40 212 101 010+40 212 101 010Click up if you have successfully reached Pizza Hut by calling +40 212 101 010 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +40 212 101 010 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling +40 212 101 010 phone numberRomania+351 222 444 222+351 222 444 222Click up if you have successfully reached Pizza Hut by calling +351 222 444 222 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling +351 222 444 222 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +351 222 444 222 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling +351 222 444 222 phone numberPortugal+46 86 638 895+46 86 638 895Click up if you have successfully reached Pizza Hut by calling +46 86 638 895 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling +46 86 638 895 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +46 86 638 895 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +46 86 638 895 phone number33%Confidence scoreSweden+966 920 000 910+966 920 000 910Click up if you have successfully reached Pizza Hut by calling +966 920 000 910 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +966 920 000 910 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +966 920 000 910 phone number 8 8 users reported that they have UNsuccessfully reached Pizza Hut by calling +966 920 000 910 phone numberSaudi Arabia+27 86 074 992 488+27 86 074 992 488Click up if you have successfully reached Pizza Hut by calling +27 86 074 992 488 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +27 86 074 992 488 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +27 86 074 992 488 phone number 4 4 users reported that they have UNsuccessfully reached Pizza Hut by calling +27 86 074 992 488 phone numberSouth Africa+65 62 353 535+65 62 353 535Click up if you have successfully reached Pizza Hut by calling +65 62 353 535 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +65 62 353 535 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +65 62 353 535 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +65 62 353 535 phone numberSingapore
-
Pizza Hut emailscustomermaniac@pizzahut.com100%Confidence score: 100%Supportfeedback@pizzahut.com100%Confidence score: 100%Supportcontact@pizzahut.com100%Confidence score: 100%Support
-
Pizza Hut address7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
-
Pizza Hut social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 20, 2024
- View all Pizza Hut contacts
Most discussed Pizza Hut complaints
pizza hut is a thief!Recent comments about Pizza Hut company
Both product and serviceOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.