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1.3 11 Reviews 2954 Complaints
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Pizza Hut Complaints 2954

ComplaintsBoard
D
9:36 am EST

Pizza Hut hut rewards issue

I received an email confirmation this morning regarding an order that was placed through my Hut Rewards account last night. I reside in upstate New York and somebody, through unknown methods, hacked into my account and redeemed 2 Free any Pizza rewards at a location in Raleigh North Carolina. I contacted the store to see if it was an error or if something could be done but was told by the manager on duty that there is not much that can be done. I asked if presenting identification on online orders was in the store policy and he stated only on credit transactions. I believe the Hut Rewards program should require ID in order to complete the transaction. I'm not very hopeful on point reimbursement but I believe some type of policy change or enforcement should be looked into. It may seem like a petty issue but from my perspective somebody made off with benefits I could have used to feed my family on future occasions. Any guidance or information regarding this incident would be greatly appreciated. I've attached a screenshot of the email with the order number as well. Thank you for your time and attention.

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8:23 am EST
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Pizza Hut img_0783. mov

IMG_0783.MOV If you don't spend money how are you valueble! This was recorded after her and another Employee stated while I was waiting on my pizza is this the headache there has to come a point and Pizza Hut's corporate career where y'all look at these incidents contact the store and get rid of these people they're running your store to the ground I waited 70 min to get a nasty cold pizza and me and my husband and oldest child were sick all night... this isn't all either

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9:06 pm EST
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Pizza Hut in store service

I have tried to dine in 2 separate times at the Pizza Hut in Magee, MS both times we have come in an hour and a half before the restaurant closes and both times they have told us the dining area was closed. Is this policy for it to close an hour and a half before the store closes? I am not usually a complaining person and this is my very first time to complain. But it is very frustrating to be turned away just because the people working in the building do not want to assist me from what seems to be pure laziness.

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7:49 pm EST
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Pizza Hut my food

My pizza first they brought me pizza without pineapples on it then they brought me pizza with hair in it and on it I'm not happy at all my kids was mad, crying cause they couldn't eat there pizza every time I called to talk to a manager I got a busy Signal so I called Customer service they said they will fix it but didn't then they sent a manager to my house for what I don't know cause he didn't fix it either so I told him I will be suing them and he said he don't care it's not his business anyway and then he told me they will put me on the don't service list

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6:21 pm EST

Pizza Hut book it program, and false advertisement coupons

I'm a resident of Greenbrier Tn and the pizza hut here had to be the worst one ever, Manager is rude does not provide any help to you and seems to care less, Worst experiences ever, My little gets book it coupons for reading at Wytogua Elementary and they told me they honor them then why is it given by pizza hut, And the coupons in the paper does not say carry out only, They also don't honor those, Then why is your name on these, I have had several issues at this establishment and no resolution to any of it, The manager, Employees and the whole bunch are very unpleasant and uncaring, I was even told well why don't you order else, Wow really would not my name on this establishment

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M
4:50 pm EST

Pizza Hut being lied to multiple times. disappointed child

I called to see if I could have my daughter's birthday party at our elk city, ok location. I was told I could but no decorations and only cake. No other outside food and drinks. I called 2 other times to confirm this information. We showed up on the day of her party and find out that we are allowed to have the party there, but the cake can't be served in there. She said I could send it home with the guests! Why would I have a party and send the cake home?! We left and got Little Caesars pizza instead and I will not be stepping foot in this pizza hut ever again. And neither will any of the 15 party guests. This makes it hard on winter birthdays because this is the only decent priced place to do it in our town. But I was highly disappointed as well as my 11 year old daughter. Please tell me y'all can do something. Thank you!

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A
3:59 pm EST

Pizza Hut pizza hut food

I am a regular customer and im tired of my order being screwed up almost every single time. This is 3rd or 4th time now. Its either wrong food, not cooked, tiny portions or they forget to bring things i requested. Last night was last draw. I spend $30 and i asked for plates and napkins and chz packets etc. guy said no problem. I said please dont forget cause i always have problems with your store. My family and i are n middle of move abd everything packed away. Guy shows and what do u know, forgot everything i asked for. I asked guy, do u have plates napkins etc he said "nope " walked away. I wasnt even done asking if he had things in car etc. he just turned and walked off . Hispanic guy that always delivers my pizza. To be a regular and always have issues i would think the driver or the store would make sure my order was right. I just feel if im paying for a meal how hard is it to get it right and to bring plates etc. i think that should be a requirement personally. Just toss n few playes napkins and packets of chz and peppers. Should t have to ask. Not to mention if i ordered sodas like i usualy do, throw n few cups. But driver was rude. I will no lonnger order from them again

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A
1:47 pm EST

Pizza Hut delivery of pizza

I submitted an order online at 1158 thru your app which I have tried to update a couple times with new card number and phone number but still has not been updated! Well that's besides the point, when placed order at harlingen tx at commerce location it was declined due to app not updating and they could not call because of number not updated. Well I called at 1308 due to Pizza not arriving and I was told by Linda which was a manger that they didn't bother to make Pizza because it was declined and they didn't want to deliver it and get payment at door because that takes to long for her drivers to do which had been done previously because of app not updating! So now it is 1344 and I still have not gotten my pizzas which is almost 2 hours after placing order! This is horrible service! If I did not have a coupon for free pizza I would have cancelled entire order!

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S
1:09 am EST

Pizza Hut delivery

I ordered a pizza dinner box at 10:27 pm the store closes at midnight it is now 2:05 am and I still have not received my food. I called an hour offer ordering to see if it was on its way and the guy who answered the phone said there was only one drive on a Saturday night and she had the pizza with her. It does not take almost 4 hours to deliver a pizza. And they have already charged my card so I better get that money back

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B
9:02 pm EST

Pizza Hut service

I always go to the Freeburg Pizza Hut. Mostly for lunch around noon. Every time I go in there and the main manager is working (Angel) she is always very rude and has this tone in her voice that makes me feel like I don't know anything. And iv noticed that every time I come in she usually has her employees running around doing this for her non stop. Iv also heard her get rude and snappy and complain. Very unprofessional and she needs improvement!

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pobarjenkins
Minneapolis, US
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Dec 09, 2017 11:19 pm EST
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Have you tried asking to speak with her supervisor or calling the store and asking?

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M
7:58 pm EST
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Pizza Hut horrible customer service - survey was blocked

Date: 12/09/2017
Store: 027522
This location has a pick up window which I have used frequently. However, on this day while sitting at the window, I had about 4 employees look directly at me. After wait for 15 mins and no help, I had to go in. My issue is not that I had to go in but that they were aware of me there, just did not want to help me. While leaving the store I seen another car at the driver up window which she WAS being helped. I have tried to take the survey on my receipt however, it is stating that we have already submitted 2 this week in which that is a fail statement. We have not sent one. I have attached a photo of web site.

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pobarjenkins
Minneapolis, US
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Dec 10, 2017 2:06 am EST
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The screenshot seems to imply that you are limited to two surveys a week for any receipt. Have you submitted surveys for the other experiences? Either way, it seems like if you wait a few days then you should be successful.

Did you ask them why you weren't assisted at the window?

ComplaintsBoard
C
6:56 pm EST

Pizza Hut your employees

2517 N Columbia St, Milledgeville, GA 31061. This Pizza Hut is the worst restaurant I have ever ordered from. For starters I tried calling to edit something on my order and it was exactly 8 minutes until they picked up. Then I waited 40 minutes for delivery only for the pizza man to call me not being able to find my dorm. I understood that and I told him a better address to put in his gps. To which the man told me he had no gps on his phone. I understood, then I gave a step by step instruction from where I knew he was at to the dorms and he still did not understand. There are signs all over campus which he could have read to lead to the dorms. Or I dont know he could have seen the giant dorms that are way higher than anything else in Milledgeville. After I spent 15 minutes trying to talk this clearly high man to my location I gave up. I then called the Pizza Hut and was trying to explain the bad behavior to the manager and he had the nerve to hang up on me. I don't complain about anything, but listen I am a college student who wanted her pizza and I am left with nothing. So if you could just get me justice and pizza that would be great. You can email me at [protected]@gmail.com. I am just so mad about the whole thing and right now I don't ever want to buy pizza from you guys again. And I was such a loyal customer. But your employees sound high and they are in no way helpful. This is the only complaint I have ever sent to anyone and it is deserved.

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pobarjenkins
Minneapolis, US
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Dec 10, 2017 2:32 am EST
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You will need to contact the store or corporate office of Pizza Hut directly as they will likely not see your complaint here. I would recommend refraining from mentioning that you think the driver was high however, as you have no proof of that. Additionally, I am not sure what justice entails, but if you have not received the pizza you paid for then you are certainly entitled to a replacement or refund.

ComplaintsBoard
B
7:50 am EST

Pizza Hut cheesy bite pizza

We ordered a pizza via delivery. They went to the wrong address first and then an hour later we finally received our pizza. and when we opened the box it was an absolute unacceptable mess. I have attached a picture. We called the manager and told her we were on our way to show her what kind of pizza that was delivered to us and when we got there she said it may have accidentally been dropped. How do you not check a pizza if it's dropped? I hope this isn't the quality that Pizza Hut serves consistently.

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6:59 am EST

Pizza Hut wings/service

We ordered 16 wings and a 2 liter at 10:31 pm they said it would take about 25-30 minutes. An hour later we call to see where it is and they said he just left a few minutes ago (we live 5 minutes away), 10 minutes later he comes, he is apologetic about the wait and nice but our wings were literal cold and I had to microwave them. On a Friday night if it takes more than 30 minutes to deliver its understandable, give an appropriate estimation. And, if delivery dude took too long on the last order, remake our freaking food don't let it sit there for 45 minutes... this was the first time we ordered here since we moved to leitchfield and it was no good. No reason to deliver me cold food when I live 4 miles away.

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9:46 pm EST

Pizza Hut my whole experience

Messed up my order 4 times, made my first order at 730pm and didn't get everything right until 945 pm, Hayden, the employee I spoke with, was VERY rude. Said that their stress and strain was because of customers like me. When they finally brought my food, it was incorrect and half of it was missing. Called and Hayden said "I mean what do you want me to do for you?"

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7:01 pm EST
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Pizza Hut service

We live in Powhatan, Va and ordered from the Pizza Hut at Academy Road. The weather was turning bad, so I called the location to see if they were delivering. They said they were delivering, so we placed our order through the Pizza Hut app. An HOUR later, they called me to tell me that their delivery guy had called in, so they couldn't deliver. They asked if we wanted to pick up, so my husband went to get it. At this point, they should have at least offered us a discount. They would not give us a discount and it was very obvious that the Pizza and wings had been sitting there for a very long time because they were stone cold! None of the food was any good, and it was certainly not worth the $30 we paid for it! I will not be ordering from this establishment ever again. We have Papa Johns and Dominos in Powhatan, which never disappoint.

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6:15 pm EST
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Pizza Hut pizza hut in martin, tn

We are very unhappy this is 3 weeks now that we tried to order pizza from Pizza Hut in Martin Tn.. Everytime we try to order it's always 90 mins before we can receive our pizza delivered. Ask how long it would take to pick up they say a hour. .That's bullcrap! It's always something with that place Last week computer was down as we was told...I see why they have a person out front of their business waving a sign out in front for lunch...They are losing customers... Excuses always! You go in to eat some of the nasty filthy mouth salad bar half empty... Got the order wrong...SOMETHING NEEDS TO BE DONE!

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Update by Jane Armstrong
Dec 08, 2017 6:17 pm EST

Something needs to be look into!

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5:12 pm EST
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Pizza Hut the food

I was visiting your Pizza Hut on Delaware in N.Y. for my birthday dinner 12/7/59. I had to try your new stuffed pizza. I was very disappointed. It didn't have the cheese in the pinched dough that your commercials showed.
Also, had no flavor in the sauce. The salad bar looked wilted and like it was left over from the night before.
I love Pizza Hut but the pizza we ate will probable make us think twice about coming back again any time soon. Hope they change there wsys becsuse the table next to us agreed with us because they had ordered one as well.

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2:13 pm EST

Pizza Hut over charged and lied too

So I walk in to pizza hut. The server offered me a special that was similar to wait i had ordered and i took the special which was supposed to be 19.99 and but once I was ready to pay I couldn't find the server so I got up and ask for my reciept the guy at the register told me my price I asked why and he repeated my order yes that what I ordered but i thought that was a special he said no I ended up paying 55.16 for everything seperately... I didn't like being lied to I was overcharged

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1:04 pm EST

Pizza Hut whole meal

First of all my delivery order was well over 30 mins! When the delivery driver did arrive my food was ice cold then he forgot my cinnamon sticks and had to go back to get them, it took him another 45 min to come back stating that he had to deliver his other orders first. i should have checked my food before he left. I opened up the box and my Cinnamon sticks had been pulled apart and it looked as if somoeone had took a bite put of one of them. I am totally disapointed!

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About Pizza Hut

Screenshot Pizza Hut
Pizza Hut is a well-known American restaurant chain that specializes in serving delicious pizzas and other Italian-American dishes. The company was founded in 1958 by two brothers, Dan and Frank Carney, in Wichita, Kansas. Since then, Pizza Hut has grown to become one of the largest pizza chains in the world, with over 18,000 restaurants in more than 100 countries.

Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.

One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.

Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.

Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
How to file a complaint about Pizza Hut?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Pizza Hut in the 'Complaint Title' section. Be concise and clear about the problem.

4. Detailing the Experience:
- Provide detailed information about your experience with Pizza Hut. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Pizza Hut.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review about Pizza Hut on ComplaintsBoard.com.

9. Post-Submission Actions:
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By following these steps, you can effectively file a complaint or review about Pizza Hut on ComplaintsBoard.com.

Overview of Pizza Hut complaint handling

Pizza Hut reviews first appeared on Complaints Board on Oct 28, 2006. The latest review I spent 4 hours online trying to order and then place the delivery but I never got anywhere . place a delivery was posted on Dec 20, 2024. The latest complaint The working situation before and during covid-19 was resolved on Jul 15, 2020. Pizza Hut has an average consumer rating of 1 stars from 2965 reviews. Pizza Hut has resolved 216 complaints.
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  1. Pizza Hut Contacts

  2. Pizza Hut phone numbers
    800 028 7034
    800 028 7034
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    United Kingdom
    8800 100 1958
    8800 100 1958
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    Russia
    600 569 999
    600 569 999
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    14%
    Confidence score
    UAE
    23 300 000
    23 300 000
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    33%
    Confidence score
    Hong Kong
    1700 506 070
    1700 506 070
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    Israel
    +1 (800) 948-8488
    +1 (800) 948-8488
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    United States
    +44 330 123 0790
    +44 330 123 0790
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    United Kingdom
    +1 (866) 364-0825
    +1 (866) 364-0825
    Click up if you have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have UNsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number
    Canada
    +33 351 860 038
    +33 351 860 038
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    50%
    Confidence score
    France
    +40 212 101 010
    +40 212 101 010
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    Romania
    +351 222 444 222
    +351 222 444 222
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    Portugal
    +46 86 638 895
    +46 86 638 895
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    33%
    Confidence score
    Sweden
    +966 920 000 910
    +966 920 000 910
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    Saudi Arabia
    +27 86 074 992 488
    +27 86 074 992 488
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    South Africa
    +65 62 353 535
    +65 62 353 535
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    Singapore
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  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Pizza Hut contacts
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