This is a very complex issue although I played the game myself my device was compromised this goes back to 2022 where for example house of fun play tikka charged me twice and refused to give me a refund on the error,
Fast forward to 2023 the heavier promotion which while you play you have the chance of getting random album packs which is to complete a challenge in the past it may cost anywhere from 200 to $300 to complete this particular challenge customer service stated there could be a problem with the algorithm in November alone a thousand dollars has been spent some of which have been unauthorized purchases and some made by a minor Google Play cannot do anything once it's charged and the money is handed over to house of fun and they reserve the right apparently not to refund
I've tried vigorously trying to contact them deal with custom service which is based in Romania they say that technical support will get back to me they never do the pretty much accepted my purchases and unauthorised ones to the value of nearly $2000 they have prevented us from recording gameplay to prove I also had a previous account shutdown because I caught them lying there employee that did this has since left the business I've numerous emails that show when I was double charged and they refused to refund they make every excuse under the sun and I quote gameplay was normal at the time you were playing it's like a generic spiel that they give you they told me it was my fault that I didn't keep my device secure but I had been hacked and I had no control over this Google Play is only a platform for people to download the application and if you read the number of negative reports about how they are scamming and changing the algorithm and programming software increasing the price of the coin packages because of how much one spends making it even more addictive and or ludicrous I'm really hoping that somebody can help me with this company because they just simply aren't doing anything or they're not doing enough last year their profit was 2.2 billion dollars and some of that was my stolen money I'm a sick man very very sick physically sick I don't know how long I've got I've no representation in my own country that will do it I've called the police I've called the bank I've changed passwords either fingerprint scanner biometrics and people still able to buypass and make purchases I apply for refunds by Google play but by that point the money is gone to these evil people can you help me please complaints board and when you do catch them out and they can't deal with it the romanians they'll just block your account and you have to start again
Claimed loss: Thousands!!!! I believe this is maybe a form of identity theft?
Desired outcome: To have them investigated an apology at least 1,000 refunded I'm begging you please help me