Playtika
Reviews and Complaints

playing slotomania last night. I began playing with 92 million coins and a fter going to a bonus I was down to a few thousand coins. I was only betting 10 thousand coins in the first place. why are they cheating me out of the coins I should have. I have over 19 million coins in the piggy bank and I am unable to break the jar and get them. and why are they charging me $11.99 to breakthe bank and my cousin only has to pay $5.99 to break the piggy bank. slotomania is just out and out cheating. I want my coins back or to be compensated for them.

I spend a great deal of money on these games, or I used to. Hundreds of dollars to play a few min or even seconds is ridiculous. I just spoke with one of the Superglue, and about 119, at this point are talking class action suit and unfair gaming. The system goes down or freezes a lot, especially when you are about to win some amount. The games do not calculate wins accurately. One night I lost over 8 mil on 2 games. ... and that's just the tip of the iceberg. Spending too much on sloto. I am writing to you to either give my money back, or give me enough coins to play longer than a mere few minutes or seconds Please don't tell me to contact worthless and helpless Playtika. Pathetic is a perfect explanation. am not paying any additional monies, until I can okay for a decent amount of time. I have been ripped off more tines that U a count. Like now, I have no coins to play. I have been trying to scrounge some coins... no luck...

I have sent close to 100 emails to customer support at Slotomania/Playtika and have NOT receive a single satisfactory response; rather, a brush-off, non-supportive, non-investigative and no effort to answer or resolve my concerns and frustrations. Below is the email I have sent for the past months: ------------------------------------- START - Various DATES ------------------------------------- I'm writing again, for the 44th email - i don't understand why i haven't gotten any reasonable response from Playtika/Slotomania concerning my issues; I am a paid Slotomania member and this is how I'm being treated. I feel very much ignored and robbed. REPEAT MESSAGE: I haven't heard back from Slotomania about the Tournament winning I was supposed to receive from placing 13th place in the Chili Loco slots machine sometime in August of this year. As you can see in the picture attachment, there's some issues with the date of the tournament as well as the icon of the Slots machine I was playing at the time; the icon of the slots machine should be Chili Loco instead of the Love Boat [which I've never played - or pay to unlock] - it is still locked, thus how could i have played a machine that i haven't even pay to unlock?! Anyhow, please credit my account with the winning amount as promised by the tournament rules, 13th place - in the amount of $135M coins. Thanks in advance. ------------------------------------- END ------------------------------------- Below is the reply I got from Carter Edwards, Slotomania Support: ------------------------------------------- START : 09-10-2015 at 7:04 AM ------------------------------------------- Hi ---, Thank you for contacting Slotomania Support. Please note that I have personally checked your account and I could see that the prizes have been added to your balance. If there is anything else I can help you with, feel free to contact us at anytime Best regards, Carter Edwards Slotomania Support ------------------------------------- END ------------------------------------ Below is my reply to the above email reply: ------------------------------------- START ------------------------------------ I'm TRYING to tell you that I personally, constantly, since the ending of the tournament, keeping track of my account - and it has NOT appear on my account, the 13th place winning amount. If that isn't enough, to add to the confusion and glitch in theSlotomania App, could someone please explain also the mismatched DATE and Slots machine LOGO/ICON?! I have NEVER purchased the LOVE BOAT slots and obviously, I WOULD NEVER have played that machine, thus it's there - showing THAT slots as the machine that I placed 13th on. PLEASE PLEASE understand my anger and frustrations. Again, I have NOT receive my winning. PLEASE credit my winning as was promised by the 13th Place winning amount of $135M. I would greatly appreciate that. ------------------------------------- END ------------------------------------ ------------------------------------------- START : Fri, Oct 23, 2015 at 6:58 PM INC0319110 - Slotomania From: [protected]@slotomania.com ------------------------------------------- Hi ---, Thank you for your email. I am truly sorry to see you have encountered this situation. Please note that I have personally checked with our technical department and they suggested to uninstall the app and after that to re-install it again from the Apple Store. I assure you that by uninstalling the game, no data will be lost from your account and as soon as you re-install it, you will find all game achievements saved into your account. I hope you enjoy our new and cool features launched just for you. I took the liberty to credit your balance with 2.000.000 coins. Originally balance: 517, 898 coins New Balance: 2, 517, 898 coins For any other queries or concerns, do not hesitate to contact us anytime. We are here for you 24/7. Best regards, Jonathan Robinson Slotomania Support ------------------------------------- END ------------------------------------ As you can see, I am extremely unhappy and frustrated with this robbery of a business. There is no way of contacting them to speak to anyone reasonably, all you'll get back are those robotic responses. Please, could someone investigate this business. I'm sure there are lots of people out there having the same issues but unwilling to voice their complaints due to possible backlash from the company; and I am suspecting they are doing to my account and winning odds.

Im slotmania fans since i know this game but why this game become more worst and worst?Customer spending so much money for your company is just to reduce our point suddenly or for fun?How much i have been spended?dont have any records? If the game company are not respecting customers, why we need to support and respect your game since many years untill now?I really disappointed to slotmania!

Go to vegas instead. Beware. Stop. Please do not download this game. This is not free. Truly free games don't earn almost 6 million dollars in monthly revenue. Thats real dollars. Not the gold colored, digitally created intangible play chips they "give" you in return and then dabgle the bobe just long enough to make you think you want to try one more time. Slotomania is exacerbating the already rapidly growing epidemic of gaming addiction. This is the newest heroin but it is worse because it's offered to the entire population simultaneously, 24/7, it is legal, and they take credit and debit. Thats every drug dealers dream come true. You will regret downloading this game very soon but some of you will not be able to stop. You will delete the app only to download it the next day or even the same day. My niece is on level 300 or 400 or something and she has spent at least $2, 000 in three months. It could be more. I'm actually afraid to do the math because it's my money too. I see people on level 6, 000! I think, holy [censored]. These poor people have it bad. This is what my niece wrote on her wall on facebook: at first i was impressed with these high ranking players, but that was before i had spent all my money. It doesn't matter how much you have in there. You will use it up and you will want to buy more. That's an absolute fact. Spent possibly more than $2, 000 in just a couple, three months., tops. Thank you, slotomania, for getting people hooked on something they otherwise would have had very little to no access to. And this is for play chips. We are the sorry excuses for buying this crap with money we actually had to work to receive. That makes us what is called an addict. That makes you the disgraceful vultures who take advantage of us new addicts who innocently come across your game while trying to find free and fun things to do online because we no longer have real lives because of this www age we live in. Hell, i could have gone to las vegas on the amount of money i've spent on slotomania just in the last three months. Again, i'm the sad excuse and i take full responsibility for giving you access to my banking resources and i take full responsibility for being in my 30s and having no excuse for allowing myself to fall victim to your prey. You are greedy and you and others like you have no shame and no qualms taking people's money when they get nothing in return besides an empty bank account, empty savings account and maxed out credits cards. Oh, well, that's not the only thing we receive in return for the price of hoping to win the next big fake jackpot. We also received the gift of self-hatred we now possess because of our overwhelming realization we just spent our real world money to buy fake world chips; and even if i ever did get lucky enough to keep chips in the game for longer than a day, those chips aren't going to solve my growling stomach issue. Although food may appear mouth-watering good online, we can't actually eat it. So now we're disgusted with ourselves, have no more money and no food, and we hate that we still want to buy more fake chips from you. Every "free" play casino owner who robs money from people when they have very little to begin with, you make me wish i believed in hell so i could see you there. !

I was on level 850 something with about 12mill coins and lost it all after update and signing in to FB on my iPhone 5c. About 3 or 4 weeks ago, my iPhone 5c was hacked thru a survey email I opened offering free coins for the app slotomania. The virus affected everything on my phone. Since starting over and trying to repair the damage done, I have updated my phone to the os9 and my slotomania app, logged in with FB, has started me back to the very beginning. I know that this data is somewhere. I have no backup now, that I can find. Can u help me? A lot of time and some $$ is invested here. Thank you! Those running the scam were still using my old FB accounts to send the emails. The one hacked was Vickie Ramsey. I have 2 now with Vickie P Ramsey. One is active it was Vickie M P Ramsey. Please help me recover my lost data.

Have not been receiving winnings from Bonus games such as Wild Pizzeria, where I was playing the Bonus game, won 550x2, @ 500, 000 bet and was kicked out before receiving winnings. Played this game several days ago.

Am playing Allstar Christmas game right now, and every time I get a 4 bag Bonus, am kicked out.

Therefore, it seems to me that when there's Bonuses involved, money to be paid out, it's not going to happen. However, in contrast, there's no problems alerting to buying coins.

During the time of Meyer Lansky, NYC gangster, he ran straight games in his casino, finding it wasn't necessary to scam people at games. If they were winners, they'd come back, and the losers left their money in the casino...
[protected]@att.net

wont load friends/Wont Let me Buy COINS/ No gifts/Freezes up Wont let me take a photo, Load thru my facebook Roienell Dringle.

I have foolishly spent thousands of dollars on this game. I was finally up to 9 billion points. Lost it all in less than 2 weeks. No fun playing a game that costs you money. And can't even pay you back in FAKE money. I will stop playing, feel foolish and stupid for falling for this scam game.

I even check the Wi-Fi or internet Slotomania is my all time favorite. It was my first gaming game on my Kindle Fire and is also on my phone. I become up set when this happens. Please tell me what I can do to prevent this.Best Wishes, Patricia L. Long

It has been 3 months since I have been able to collect my gifts from my friends that send me ever day I have over 4, 100 friends that send me coins and I have sent many lethers to slotomania and I got one letter that said I should hear from someone by Oct 26 and never heard anything and still not fixed
Kelly [protected]@gmail.com. or [protected]@ymail.com

on slotomanias facebook pageit said i would get half a million coins if ifollowed the 3 steps which included liking and sharing it on my facebook page which i did aswell as thanking lucy and commenting on a number of slotomania pages. i still didnt receive my half a million coins after trying for a number of hours. i then did a survey for camorra research for spark telephones that wa linked on the slotomania page which said i would get a gift of 500000 coins which again i didnt receive. i completed the survey successfully i might add but got nothing. please could i be compensated for thisin some way for the time and coins i didnt receive. thanx

I used the website of the company Slotamania. Once I got email from them, where they offered to get large bonus. I needed to visit their website and the rep provided further instructions, but they wanted me to sign up on Facebook and after that they wanted to get some money from me. I refused and they continued to send me different scamming emails and offerings. Please, share this info and post comments if you had the same problems with this company.

My name is James Callahan I have been playing on the WSOP website on my phone. Last night I received a message to upgrade my software. I did and when I got it back over 2, 600, 000 chips were gone. I played under Card Master and now I'm Jim. I lost my status of level 30 something. Now I have 24, 000 chips and level 4. my cell number is [protected]. My old I.D. was[0a602b4-ab89-4d18-9eb-45520c2cd745]. I am disabled and really enjoy my poker friends who are also gone. that old I.D. was the number they used when I was transferred to a face book account on my phone. I hope you can help. Happy Holidays!

I was playing Slotomania and needed 10, 000 points to level up to level 700. I passed the amount that I needed and it ignored it and changed the amount needed to another 80, 000 points. I want my level up reinstated to show 700 and I want my 1, 300, 00 owing to me. Thank you.

Twice now in the last month or so I have returned to the """Slotomania""" games to find that my credits have mysteriously disappeared. First instance was...I had 34, 000 credits and clicked on my bonus of 7000 and turned my computer off. When I returned my credit balance showed 26 or 28, 000. Not sure exactly. But the balance should have been 41, 000. What happened? Just today I had approximately 10, 000 credits when I left the game...came back to load in my bonus of 7000 and when I looked up my credits were at 230+ and after loading in my bonus I had 7200+. What's happening and how can I get my credits back?

I enjoy playing slotomania for about 2 years now. Recently I noticed my account is not highlighted "Like", so I pressed the button and nothing. For almost two weeks I press the "Like" button and when I collect my the mega bonus, I do not get 10% for having "like" the game. Does anyone know how to change this? For almost 2 years I had indicated "Like" then it just shuts off and won't allow me to press it again. Thank you, Connie

Playtika Ltd. has a couple of games on Facebook, one is Slotomania and it is the one that is not working for me. The game opens up and just circles spins around and around, I have game requests and I know I lose them after a certain amount of time! Make this company fix this problem! Other friends can play it on Facebook but I can not.

i have been cheated from your bull ### game i purchased thrice a times of slotomania coins worth rupees 192.89 AED total 578.67 AED but still i didnt get a slotomania single coin whts this kinda cheat, am gonna file a complaint again ur game near my police station if the action will not gonna take as soon as possible
i need a asnwer y this problem happened with me just reply me here [protected]@yahoo.com