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Playtika Complaints 724

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4:13 am EDT

Playtika slotomania and anything else associated with playtika receiving millions every month

Go to vegas instead. Beware. Stop. Please do not download this game. This is not free. Truly free games don't earn almost 6 million dollars in monthly revenue. Thats real dollars. Not the gold colored, digitally created intangible play chips they "give" you in return and then dabgle the bobe just long enough to make you think you want to try one more time. Slotomania is exacerbating the already rapidly growing epidemic of gaming addiction. This is the newest heroin but it is worse because it's offered to the entire population simultaneously, 24/7, it is legal, and they take credit and debit. Thats every drug dealers dream come true. You will regret downloading this game very soon but some of you will not be able to stop. You will delete the app only to download it the next day or even the same day. My niece is on level 300 or 400 or something and she has spent at least $2, 000 in three months. It could be more. I'm actually afraid to do the math because it's my money too. I see people on level 6, 000! I think, holy [censored]. These poor people have it bad. This is what my niece wrote on her wall on facebook: at first i was impressed with these high ranking players, but that was before i had spent all my money. It doesn't matter how much you have in there. You will use it up and you will want to buy more. That's an absolute fact. Spent possibly more than $2, 000 in just a couple, three months., tops. Thank you, slotomania, for getting people hooked on something they otherwise would have had very little to no access to. And this is for play chips. We are the sorry excuses for buying this crap with money we actually had to work to receive. That makes us what is called an addict. That makes you the disgraceful vultures who take advantage of us new addicts who innocently come across your game while trying to find free and fun things to do online because we no longer have real lives because of this www age we live in. Hell, i could have gone to las vegas on the amount of money i've spent on slotomania just in the last three months. Again, i'm the sad excuse and i take full responsibility for giving you access to my banking resources and i take full responsibility for being in my 30s and having no excuse for allowing myself to fall victim to your prey. You are greedy and you and others like you have no shame and no qualms taking people's money when they get nothing in return besides an empty bank account, empty savings account and maxed out credits cards. Oh, well, that's not the only thing we receive in return for the price of hoping to win the next big fake jackpot. We also received the gift of self-hatred we now possess because of our overwhelming realization we just spent our real world money to buy fake world chips; and even if i ever did get lucky enough to keep chips in the game for longer than a day, those chips aren't going to solve my growling stomach issue. Although food may appear mouth-watering good online, we can't actually eat it. So now we're disgusted with ourselves, have no more money and no food, and we hate that we still want to buy more fake chips from you. Every "free" play casino owner who robs money from people when they have very little to begin with, you make me wish i believed in hell so i could see you there. !

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Rider Suarez
US
Feb 24, 2016 3:30 am EST

I im in the same sittuation as you are i feel embarrase and i did to spent few grands in less than two months got up finnalyto 3 billion chips... Lost them all in les than 5 hours very frustrate it with them i erase the app and instaled again a few times but this time im decide it couldnt take it at some point i spent 100 dollars in chips in like 2 minutes felt worst than when i used to gamble in Las Vegas at least back them some days i got luckie but here even when i won lile you say is fake. Money well thanks for the complaint

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4:46 pm EDT
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Playtika slotomania

I was on level 850 something with about 12mill coins and lost it all after update and signing in to FB on my iPhone 5c. About 3 or 4 weeks ago, my iPhone 5c was hacked thru a survey email I opened offering free coins for the app slotomania. The virus affected everything on my phone. Since starting over and trying to repair the damage done, I have updated my phone to the os9 and my slotomania app, logged in with FB, has started me back to the very beginning. I know that this data is somewhere. I have no backup now, that I can find. Can u help me? A lot of time and some $$ is invested here. Thank you! Those running the scam were still using my old FB accounts to send the emails. The one hacked was Vickie Ramsey. I have 2 now with Vickie P Ramsey. One is active it was Vickie M P Ramsey. Please help me recover my lost data.

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saints101
US
May 27, 2017 10:49 pm EDT
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In the middle of the games it stop and I lose my coins I have lost over 2 billions coins and the new game snake and ladder have stop couldn't play all day

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Sherry Tiffany Hudson
US
Feb 17, 2017 7:12 pm EST
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Please someone get a hold of Slotomania tech support anf let them know that customers are getting sqiggles and pixels, so can't play game. Looks as though Slto classics and current games are overlapped. I haven't bee able to play since sometime early Tues (2/14/2017).

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Rider Suarez
US
Feb 24, 2016 3:33 am EST

My advice stay away from this appis very adictive and they will take all your money for nothing

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Bennie Hayes
US
Dec 13, 2015 7:02 am EST

I have just purchased [protected] credits for 244 ZAR and did not receive my credits. Can you please sort this out. This is not the only time this happened to me.
Please refund or load my credits.
Bennie Hayes. Facebook client login.

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M
8:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika have not been receiving winnings

Have not been receiving winnings from Bonus games such as Wild Pizzeria, where I was playing the Bonus game, won 550x2, @ 500, 000 bet and was kicked out before receiving winnings. Played this game several days ago.

Am playing Allstar Christmas game right now, and every time I get a 4 bag Bonus, am kicked out.

Therefore, it seems to me that when there's Bonuses involved, money to be paid out, it's not going to happen. However, in contrast, there's no problems alerting to buying coins.

During the time of Meyer Lansky, NYC gangster, he ran straight games in his casino, finding it wasn't necessary to scam people at games. If they were winners, they'd come back, and the losers left their money in the casino...
[protected]@att.net

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Petre Mezei
US
Jan 26, 2017 5:03 pm EST

can someone send me some money to slotomania

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Robert Smith
US
Nov 15, 2016 1:11 am EST

Stop taking allmy coins. I have to go sreaching for coins all yhe time. I sick of doin this to plsy your game thats not even play. Fix your stuffin game. Yeah thats right your just taking the fun out of iut. Scamming everything i get and then i hsve to go seaching all the time just to play a game. Fix it or your just going to keep pissin me off just like your doin to everyone else. Thank god there a pitition against you. Thats it people. Just head to google and google slotomania and fill it in. Slotomania has rect this game and they won't give us any fun playin it. Your just an a.. Hole to everyone. Shame on you slotomania. Or should we just call it crapomania

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Amber Thwing
US
Jul 23, 2016 5:24 am EDT

In the past two days i have not gotten two of my tournament wins! It came up and said winner so i pressed the collect button, and it shows the coins going up to my balance but nothing is getting added, my father and i have both lost several coins, he has lost a lot more then i have, like millions of them. I am starting to get very angry. Him and i spend money on this game and to get no coins for what we have earned is just irritating. Also i bought coins yesterday, and i never got my five Sloto Cards that it said i would get. Is there anyway him and I will get all of our coins for the tournaments back or no?

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10:00 am EDT
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This happened twice in the short time I played SLOTOMANIA!! I went in to play the next day, finding that my Points total was reduced from the amount I left it at the previous night! The first time I left the total point at just around 2 Million! The next day it was at around 345, 000! I wrote in a complaint and was told that they couldn't find anything...

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2:05 am EDT
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Playtika wont load full site options freezes up when I try to buy

wont load friends/Wont Let me Buy COINS/ No gifts/Freezes up Wont let me take a photo, Load thru my facebook Roienell Dringle.

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Update by Roienell Dringle
Jun 19, 2015 3:01 am EDT

Is fixed was my compter setting my end I applogize for complaint...

Resolved

None my son the computer geek/gamer fixed was on our end. I applogize for complaint. All fixed. We had to unblock facebook, undue firefox tracking, and other stuff I diddn't really understand oh yes update flash player also and?

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M
8:16 pm EDT

Playtika takes all your money, never pays out

I have foolishly spent thousands of dollars on this game. I was finally up to 9 billion points. Lost it all in less than 2 weeks. No fun playing a game that costs you money. And can't even pay you back in FAKE money. I will stop playing, feel foolish and stupid for falling for this scam game.

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Petre Mezei
US
Jan 26, 2017 5:03 pm EST

can someone send me some money to slotomania

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donamb
Riverside, US
Nov 15, 2016 2:06 pm EST

I don't play any more

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chingola777
US
Oct 27, 2016 9:07 pm EDT

I go to casinos that pay out much better in real money.

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Alan Ducce
US
Jul 06, 2016 6:59 am EDT

I was also stupid and bought coins, it’s funny when they have a special game going on like CivilitreasureS and the sticky wilds on the free spins you may get one 5 free spins, I have never gotten the 15 free spins or a retrigger, if you do get a free spin it will be for a small amount, but as soon as the game promotion is over, you will start to get the 15 free spins and retriggers, of course your coins were depleted during the promotion. For the customer service group you got have players in the game and make them win especially if they are buying coins, the more they play and win the more likely that they will buy coins, players are going the stop playing and buying once they realize what a rip off it is. Just go to a real casino, at least there you have a change of winning real money.

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Rider Suarez
US
Feb 24, 2016 2:54 am EST

I did to fellfor this scam and when i try to contact customer service they where not helpfull at all it is a real ripp off this app. Had 3 billion points and lost it in les than 5 hrs of winning it.

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8:14 am EDT
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Playtika slotomania will not open

I even check the Wi-Fi or internet Slotomania is my all time favorite. It was my first gaming game on my Kindle Fire and is also on my phone. I become up set when this happens. Please tell me what I can do to prevent this.Best Wishes, Patricia L. Long

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Dabaw
US
Dec 19, 2015 8:15 pm EST
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I had 612 million points and was upgraded on Google play to get new game slotomania was gone. What happened? I've invested a lot I want everything restored.

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Reviewer58538
Oct 28, 2015 3:24 pm EDT

All my available games are now asking me to download them all when I worked hard towards getting them.

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Reviewer95898
Oct 27, 2015 11:23 am EDT

Payout not as listed.

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K
6:17 pm EDT
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Playtika Will not let me collect my coins from my friends

It has been 3 months since I have been able to collect my gifts from my friends that send me ever day I have over 4, 100 friends that send me coins and I have sent many lethers to slotomania and I got one letter that said I should hear from someone by Oct 26 and never heard anything and still not fixed
Kelly [protected]@gmail.com. or [protected]@ymail.com

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6:21 pm EDT
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Playtika slot machines

on slotomanias facebook pageit said i would get half a million coins if ifollowed the 3 steps which included liking and sharing it on my facebook page which i did aswell as thanking lucy and commenting on a number of slotomania pages. i still didnt receive my half a million coins after trying for a number of hours. i then did a survey for camorra research for spark telephones that wa linked on the slotomania page which said i would get a gift of 500000 coins which again i didnt receive. i completed the survey successfully i might add but got nothing. please could i be compensated for thisin some way for the time and coins i didnt receive. thanx

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John Niebuhr jr
Smithtown, US
Jun 26, 2013 11:23 am EDT
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I clicked on a gift que in Facebook, and when I was directed over to Slottomania's site, the counter read "null" and stripped my account of 281, 830 coins. Some of this bank I won, a lot I payed for. I wish to be reimbursed what was mine. Nothing more.

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Kathy_chhino
US
Apr 06, 2013 1:25 am EDT

I can not get my free gifts. For the last 5 days I can not access my free gifts please help!

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S
12:23 pm EDT

Playtika They wanted to get money from me and continued to send fake messages

I used the website of the company Slotamania. Once I got email from them, where they offered to get large bonus. I needed to visit their website and the rep provided further instructions, but they wanted me to sign up on Facebook and after that they wanted to get some money from me. I refused and they continued to send me different scamming emails and offerings. Please, share this info and post comments if you had the same problems with this company.

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12:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika I had to up date the proram and my chips are gone

My name is James Callahan I have been playing on the WSOP website on my phone. Last night I received a message to upgrade my software. I did and when I got it back over 2, 600, 000 chips were gone. I played under Card Master and now I'm Jim. I lost my status of level 30 something. Now I have 24, 000 chips and level 4. my cell number is [protected]. My old I.D. was[0a602b4-ab89-4d18-9eb-45520c2cd745]. I am disabled and really enjoy my poker friends who are also gone. that old I.D. was the number they used when I was transferred to a face book account on my phone. I hope you can help. Happy Holidays!

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Linda Liles
Shreveport, US
Jul 03, 2014 10:21 am EDT

My Slotomania page is not listing the correct amount to gamble with in the upper left hand part of page but is listing correct amount at bottom right. I have a photo of this of needed.

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7:24 pm EDT
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Playtika level up

I was playing Slotomania and needed 10, 000 points to level up to level 700. I passed the amount that I needed and it ignored it and changed the amount needed to another 80, 000 points. I want my level up reinstated to show 700 and I want my 1, 300, 00 owing to me. Thank you.

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Ethel mussmann
Cottonwood, US
Oct 29, 2014 12:59 am EDT

I reached my level ending in 0 and didn't receive the extra 10 levels, what's up?

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Ada (Lucas) Calendine
Omaha, US
Jan 25, 2014 11:06 pm EST
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I was playing Slotomania this evening and I went up several levels several different times and it would tell me how much I got for the level up bonus and asked if I wanted to share. I answered yes and then it came back to the screen and said a similar occurrence is happening on another browser and wouldn't give me the points. It cheated me out of several points. I went from 30 some million down to 8 million and never got any level up points. I went up about 20 some levels today. what is going on?
Please contact me at mowman2@cox.net

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garlar
US
Dec 02, 2013 5:28 pm EST

I cannot access Slotomania.com on my desktop any longer. I was at level 398 with over 1.5 million credits. Is anyone experiencing the same problem?

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10:05 am EDT
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Playtika wiping out credits periodically

Twice now in the last month or so I have returned to the """Slotomania""" games to find that my credits have mysteriously disappeared. First instance was...I had 34, 000 credits and clicked on my bonus of 7000 and turned my computer off. When I returned my credit balance showed 26 or 28, 000. Not sure exactly. But the balance should have been 41, 000. What happened? Just today I had approximately 10, 000 credits when I left the game...came back to load in my bonus of 7000 and when I looked up my credits were at 230+ and after loading in my bonus I had 7200+. What's happening and how can I get my credits back?

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Quynh1234
Weston, US
Feb 01, 2014 1:05 pm EST
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I play slotomania game as free user, since they came out a game to pay $15 to unlock and i paid $15 to unlock the game, they never unlock my game and support no respond. This is some kind of ripoff service on the internet needed to be shut down.

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12:59 pm EDT
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Playtika mega bonus collection

I enjoy playing slotomania for about 2 years now. Recently I noticed my account is not highlighted "Like", so I pressed the button and nothing. For almost two weeks I press the "Like" button and when I collect my the mega bonus, I do not get 10% for having "like" the game. Does anyone know how to change this? For almost 2 years I had indicated "Like" then it just shuts off and won't allow me to press it again. Thank you, Connie

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Anthony Pringle
US
Dec 25, 2022 2:29 am EST

I did not get my bonus spin what happened to it

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Michal Beneš
US
Apr 02, 2018 9:56 am EDT

today I did not get a bonus of 2.7bz for a bonus game, please remediate, thanks Michal Beneš

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roughdog
US
Aug 30, 2017 8:28 pm EDT

seems that it is an ongoing problem with coins won not awarded and the programming dept is unwilling to check into the problem and/or apply a fix

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Richie Black
US
Dec 18, 2016 10:13 pm EST

Mega spin is frozen, it says oops no connection

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lyla MARCUS
US
Nov 16, 2016 6:40 am EST

Please send the balance of my bonus

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lyla MARCUS
US
Nov 16, 2016 6:38 am EST

I need my bonus please

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lyla MARCUS
US
Nov 16, 2016 6:37 am EST

I did not get all of my mega bonus

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lyla MARCUS
US
Nov 16, 2016 6:36 am EST

I spun the wheel for mega bonus got the white wedge for 31 million plus the bonus making a total of 40 million plus. Only receive 4 million

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Timothy E. Gorrie
US
May 25, 2016 7:54 am EDT

I was screwed out of my Mega Bonus 2.4 million. I spun the wheel and won a total of 2.4 mill8on, then a notification came up saving I already collected the bonus. Slotomania owes me 2.4 million!

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Las vegas slots
US
Mar 17, 2016 5:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was playing one of your games peter pan..I came in 6th and did not receive my bonus

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K
7:45 pm EDT
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Playtika not working on facebook

Playtika Ltd. has a couple of games on Facebook, one is Slotomania and it is the one that is not working for me. The game opens up and just circles spins around and around, I have game requests and I know I lose them after a certain amount of time! Make this company fix this problem! Other friends can play it on Facebook but I can not.

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Mr martindale
GB
Aug 22, 2012 6:06 am EDT
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You.have taken money from my account without permission

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Darla Wade
Springfield, US
Nov 30, 2014 2:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I do not know what this site is but over$200 has been taken from my account! For what I do not know and will report it to my bank!

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jeniferboen
US
Jun 28, 2014 8:39 am EDT

yesterday I buy mega bonus spin 14 dollar, I already pay, after that I roud and the spin erorr, now, mega bonus no more eround, how I wants make spin respons come back

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Muhammad Imran Abdur
AE
Nov 03, 2012 10:25 pm EDT

Same here with me, don't know how they have charged from google.

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2:58 pm EST
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Playtika I been cheated

i have been cheated from your bull ### game i purchased thrice a times of slotomania coins worth rupees 192.89 AED total 578.67 AED but still i didnt get a slotomania single coin whts this kinda cheat, am gonna file a complaint again ur game near my police station if the action will not gonna take as soon as possible
i need a asnwer y this problem happened with me just reply me here [protected]@yahoo.com

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Mitch Holmes
US
Jan 17, 2020 6:42 pm EST

I have been playing Slotomania since it was still a part of yahoo games. I am above level 6800 and have over 180, 000, 000, 000 (180 billion) coins. I had to buy a new computer because windows 7 is no longer supported by Microsoft. Now I can't login and the support page won't load. I have NEVER bought coins. Is this why I can't log in on my new computer. Can still play on my old computer, but I don't want to expose myself to possible viruses and malware.

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Alexradu1
AU
Jun 23, 2019 11:18 am EDT
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Hi I recently purchased a 30$ coin package and I received the cards but not the money can someone please refund me or givee 30$ free voucher this is ridiculous

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slotmania
US
Mar 23, 2019 9:39 am EDT

I have used the gorilla bonus twice and have not received my points. I wood appreciate u fix this please . one was today the other couple days ago

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slotmania
US
Aug 22, 2018 2:12 pm EDT

I have been playing slotmania a long time. I have purchased coins and such. when I get a win I am being cheated my points we are talking in the millions if I don't hear back I will b quitting this game and no more purshaces.

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Supermom,
US
May 27, 2018 1:16 pm EDT

How do I delete some info?

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Supermom,
US
May 27, 2018 1:12 pm EDT

I am and my computer will not correct "me to" above nor remove my email.

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Supermom,
US
May 27, 2018 1:08 pm EDT

I completed Buffalo Dreams which I was supposed to get 41, 000 pts. I never got them. The game shows completed but not it has moved met o Jaguar Queens for more pts. Where are my 41, 000 pts.

gailccoe@aol.com

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KarenAnnGray
US
May 10, 2018 4:42 am EDT

I have been playing Slotmania for a very long time and have purchased a lot of coins in that time.
Today I purchased more coins (they cost me $28) Not a lot of money for some but for me it's a fortune but this is the only thing I do as I am disabled and do not get out very often.
Anyway I had over $200 million in my bank after the purchase!
Everything went through fine and then I was kicked offline. When I returned Slotomania app was nowhere to be found?
I play on my tablet and I've looked everywhere all afternoon. If I download a new one means that I lose all my coins and my level...I don't think that is right!,
I have tried for hours to get in contact with support but cannot find anywhere to get in touch.
Does anyone have Slotomania's contact details?

Karen Gray

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Patty Gilstrap
US
Dec 10, 2017 11:04 am EST

I purchased 2 offers that gave me coins and each was suppose to give me 5 cards. They were working on the cards when I purchased and I didn't know until they took my money from my card. I got the coins but not the cards. That is 10 cards you owe me. Then another offer was 3.99 and 5 cards. again I got the coins but not the cards. that's a total of 15 cards you owe me. Nice way to cheat us. I would like those cards you owe me. I have put a lot of money into this game and I want what you promised.
Patty Gilstrap

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Marm1
US
Dec 07, 2017 5:22 am EST

I was cheated out of 5 years of playing and 14, 000, 000, 000 along with many slotmainia cards and level up points. I got a message connection lost then cannot connect many time to Facebook. I have never played through Facebook. Then I connect and lost everything now back at the beginning with 10, 000 . Only good thing I never got ripped off for cash to buy coins then had them all taken like a lot of other. Good luck to all

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5:52 am EST
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I ordered from ordered Slotomania Games and it was a big mistake. Don’t be cheated! I was unsuccessful in downloading program they sent via e-mail, requested refund and still haven't got it. No phone number to call and speak with a live person. Simply unbelievable!

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5:11 am EST
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Playtika unknown charges

hi,
I have receive a unknown charges
On 15 Dec 2012 amount of $62.44
From Playtika Ltd which need a clarify.

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carnsey
US
Jan 07, 2016 8:50 pm EST
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PLEASE HELP! I have emailed your company 3 times! And no response! An unknown person charged 16 purchases to my sprint account on jan 4th. Please review and refund these charges. I am and have been a very good customer for years. PLEASE HELP ME I CANT AFFORD THIS.

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5:04 pm EST
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I have been a player of the slotomania slot game for over a year. Last night I had 297+ million coins. This morning I increased my winnings to 333 million. When I logged back into my account this afternoon, my balance was 32 million...slotomania took bak the chips that were obtained by legal playing. I am not the only one this has hppened to...their...

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12:41 pm EST
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Playtika gaming on line

I'm not sure where Platika LTD is actually located as they have nothing on the web about contact names or phone numbers, only a web address: www.platika.com. I have an ipad and have been playing a game called Slotomania which is marketed by Platika LTD. I recently purchased $19.99 worth of points only to lose them all when the site asked me to click on something to collect a bonus. I lost all of the points I'd purchased plus the ones I had accumlated as well as all of the levels I had worked up to over the past six months or so. I'm very frustrated that there is no customer service number to call and although I emailed a complaint, I have yet to hear from Platika about this matter. I've read on line that many consumers have had similar experiences. My name is Linda Hansen and I live at 13272 Europa Bay North Hugo, MN 55038. My phone is [protected]. I have instructed my Discover card folks not to pay the bill for the $19.99 until I can resolve this matter and they are looking into it. My email address is [protected]@yahoo.com. Thanks for any help you can provide.

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franklin 123
Manitowoc, US
Mar 12, 2015 10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I get multiple images on my games and can not correct them
thanks Frank

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About Playtika

Playtika is a digital entertainment company specializing in the development and publishing of mobile and social games. Their portfolio includes a variety of casino-themed titles such as Slotomania, World Series of Poker, and Bingo Blitz, which offer virtual gambling experiences without real money betting. Playtika's games are available on multiple platforms, including iOS, Android, and web browsers, providing users with accessible entertainment options.
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Overview of Playtika complaint handling

Playtika reviews first appeared on Complaints Board on Mar 15, 2012. The latest review All my chips gone, 134 mill. was posted on Aug 22, 2024. The latest complaint Banning payments to bingo blitz ignored was resolved on Aug 04, 2021. Playtika has an average consumer rating of 1 stars from 724 reviews. Playtika has resolved 11 complaints.
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  1. Playtika Contacts

  2. Playtika phone numbers
    +972 733 993 800
    +972 733 993 800
    Click up if you have successfully reached Playtika by calling +972 733 993 800 phone number 19 19 users reported that they have successfully reached Playtika by calling +972 733 993 800 phone number Click down if you have unsuccessfully reached Playtika by calling +972 733 993 800 phone number 64 64 users reported that they have UNsuccessfully reached Playtika by calling +972 733 993 800 phone number
  3. Playtika emails
  4. Playtika address
    Hahoshlim St 8, Hertsliya, 4672408, Israel
  5. Playtika social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 03, 2024
Playtika Category
Playtika is ranked 3 among 90 companies in the Gambling category

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