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Playtika Complaints 724

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M
7:42 am EDT

Playtika losing coins

hello, today, around 13hours, disappeared from my profile Michal Beneš, over 600, 000, 000 coins, I believe this is a technical defect that will soon be remedied, purchases with you are done regularly and therefore as a customer I expect an early solution, kind regards Michal
because my window pops up that your message seems to me short so I just write to you and, with the buddy, I'm shaking my head over the complicated solution to this simple complaint

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A
9:41 pm EDT

Playtika slotomania

So I lost my phone phone that all my personal details and my facebook and my game slot mum on it there was transaction made on my account because stupid made didnt had a password of $159.99 twice that google will not refund to get on got told to get onto you to get my refund please money is my food money for my kids if I do not get this money back I will file a lawsuit this money isn't I will not be able to eat without this money for [censor] two weeks the little [censor] that find my phone must think its fun to my purchases that I did not make now I need this money back today

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D
3:05 pm EDT

Playtika product, slotomania on facebook not loading.

My family has 6 computers and 6 slotomania game accounts on facebook, we spend money on your games. If we cant load the games you can't get our money. I complained to facebook and they do nothing but a line of bull. It cant be a computer problem for all of ours are affected. May be that you can help. We have money invested in these accounts. If they are blocked the BBB will be contacted by me. May be you are too big to care. Any way I need help.

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D
12:48 pm EDT

Playtika chasers slots

How on this hairy dog earth am I supposed to submit an issue with my app update with an error code if the only way to get hold of support is to open the damn game!? My game won’t install the update which renders the app totally useless, yet that is the only way to get hold of support!? Wtf? There has to be another way to get hold of you people! Come on!

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B
6:40 pm EDT

Playtika gifting coins sending and receiving, malfunction level, up bar frozen

I could not receive a lot of my gifts, I would try to open them and they would not open saying that I will receive my mystery gift soon or that my gift had already been collected. I opened a few mystery gifts and when I close the screen I have not received payment of coins. I've been noticed that my level up bar had not moved from 48%. It was very hurtful getting on us completely done with all of them when I ran out of coins due to the fact that I never leveled up at all and time ran out so I was unable to finish the last half of the last one on Snakes and Ladders. I trouble leveling up my status level up bar it also froze. This is not the first time that I have not received my coins from Mystery Gift nor from the special bonus that's receive every 3 hours.

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Y
9:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika wsop poker

These people cheat everyone.. I bought 2 packages and it was about 200 million coin... I played for a little and then boom... All of a sudden some person enters the table (No picture) and all of a sudden I got the same 9 and king 3 deals in a row (Odds are nearly impossible) well I lost all those rounds then I get 3 kings and this bot takes me all in and of course he has 3 aces (Aces falls on river ofcourse) this happened 4 times to take every penny I got.. Once I lost all my money he disappeared... I tried to friend him bit you couldnt... This is absolute bull *... Playtime is nothing but a scam company who needs a lawsuit filed against them... I want my 200 million chips re imbursed... The way this happened is not fair and it's impossible to happen... 120% impossible... Every time I got beat it was on the river and by same person/bot... Coincidence? F* no it's not they want me to spend more... Kiss my white a* scam tika...
Reimburse me you cheaters... Modern day thievery! Ridiculous

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D
D.Conrad
US
Jul 04, 2018 10:50 am EDT

We are going through the same thing.
Playtika wsop are nothing but a bunch of [censored]!
They use bots to rip off real people!

And crap like texas roulette, if you use a fb account, buy-in is either $50mil or $500mil.

Yet if you login with a guest account, the buy-in for texas roulette is only $50k or $1mil.
Wtf?!?!?!

[censored]ing [censored] this damn wsop is.

I hope all their [censored] fall off, or they lose both their arms and legs, so they can't [censored]ing abuse the software program (by ripping off people).

Die wsop! [censored]ing die!

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D
9:45 am EDT

Playtika wsop

I just recently purchased a special package on wsop and was told the payment went through but did not receive any chips at all and after a few moments an alert came across my screen saying "your order has been cancelled and no charge was made to your card" but there was a charge of $5.99. I was supposed to get 7.3 million chips! Would like this to be fixed I really enjoy playing this game it's a good stress reliever.
Thank you for your time!

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M
1:57 pm EDT

Playtika piggy bank

On Wednesday 9/27/2017 Someone at Slotmania emptied my bank of over 1 billion in points. I have contacted them regarding the issue and they claim it was a malfunction and they were working on it. As of today 9/28/17 the points have not been returned to me and I don't expect that they will be.

The people at Slotmania always have a ready excuse when they rob the player of their points. They are simply not an honest business and should be shut down.

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L
4:24 pm EDT

Playtika caesars slots

I have for years played Caesars slots on both my I phone and I pad. The accounts were synced.
But strangely this morning the app on my phone is no loner in synch with I pad..
I access the app through Facebook.
My email is [protected]@gmail.com
When I first purchased the app my email might have been [protected]@registrar.msstate.edu
On my I pad I have 104, 390, 111 points at level 251. Silver status
Assistance please.
I have deleted app then readied it from cloud. No luck
I have shut down then restarted phone. Again nothing.
My screen name is Linda Buehler

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C
9:55 pm EDT

Playtika I did not receive the correct amount of coins that were purchased

paypal 24 Sep 2017 12:41:05 AEST
Transaction ID: 14J02530MH4625600

Dear chris stevens,

You sent a payment of $31.78 AUD to Facebook

on the 24th September i purchased the 172, 000, 000 pack for $25US but only received 43, 000, 000. love the game and would like to continue playing with the coins that were purchased. a quick resolution of this issue would be greatly appreciated. user id 2682600.

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J
7:44 am EDT

Playtika purchase package not loaded, or bonus, level down

ON 09-16-2017 my points was taken, meaning I had over 4, 000, 000 at level 23, along with a purchase package not loaded...instead my level went back to level 10 and my points down to 301, 136...please fix issue and refund funds...this is the second time this has happen without solution to problems...My ID: [protected] [protected] please contact me if more info is needed. THANKS

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J
12:03 pm EDT

Playtika unauthorized credit card charges

On 9/5/2016 amount $10.68 was charged 2 times to my account and I did not receive my credits plus it shouldn't have charged me 2 times. Total of $21.36

On 8/31/2016 amount $10.68 was charges 2 times to my account and I never got my credits plus it charged me 2 times. Total of $21.36.

I need this fixed as soon as possible it has already caused enough problems for me.
Please get this fix Thank you.

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N
Nathan Bevan
US
Nov 05, 2019 7:02 am EST

Hey GUYS AS PLAYERS YOU NEED TO KNOW WHAT HAS GONE DOWN...please share copy paste this ... unauthorised purchases were made from my device literally my phone was stolen accumulated charges were over $300 that money has been given to House of Fun the company is called Playtika! I contacted Google Play as soon as I realised what had happened I've just come out of hospital after having a procedure to know that this happened unfortunately Google referred me to House of Fun as they already had my money the response from House of Fun was sorry this happened to you keep your phone secure and in the meantime here is some free coins I don't want my bloody coins I want my $300 that was used unlawfully they're telling me they don't have to refund my money because I should have kept my device secure it was theft I was in hospital what could I do they are nasty mongrels I'm sorry to use such language I have a terminal illness and those [censored] won't give back my money I am on a social security type welfare system because of my help I can't afford to survive as it is and they won't return my money and I'm talking real money not coins anyone that can help me with this please send me a direct message this is unlawful and unfair I have tried to call the office in the country of Israel I have tried to reply to emails they basically saying it's my fault that somebody stole my device and make purchases via my application... in my good health I have supported them for years now who stealing from who

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A
8:19 pm EDT

Playtika house of fun

To day while playing the game where I had over 12 million points and game level 286 all of a sudden every thing disappeared and I was back to level 1 why this happens and how can I retrieve it
I have iPhone 7+ and had purchased these points from u tunes and had taken several hours of play to accumulate all points
Contact me at
[protected]@aol.com
Phone # [protected]

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D
10:04 pm EDT

Playtika bingo blitz

I can't convert credits to coins in any of the slot rooms it just gives me the option to buy coins.. I've been in contact with other BB players that are given the convert option.. I've sent over 8 emails to customer support and have been waiting 2weeks for problem to be resolved..by only being given the buy coins option where other players can convert is just a way to make money and it's pretty unfair..is there anything you cld do please to fix my problem as I'm fed up being ignored by BB customer support basically for 2wks.. really unacceptable. Thank you

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T
toohyped
Yorba Linda, US
Oct 31, 2017 1:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I get the same message as well. I believe it might have something to do with the amount of credits you might have and the way you got them, like through free daily allotment. I have 700 + credits received from the free dailies and now it give me the message.

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D
3:51 pm EDT

Playtika caesars slots

I have been playing your ceasers slots game on my iphone and I had gotten to level 536 and had $420, 000, 000 in coins. I upgraded my phone because the battery was bad and got a new iphone. When I logged into the new phone with my facebook account and it didn't sync all of my information. It only came back as a level 20 and I only had 40, 000 coins or so. When I went back to my old phone to double check the information, it had already synced the level 20 and 40, 000 coins from the new phone. I hope I didn't lose all of the hard work that I had put into this game. Could I please get some assistance with this as I'm really frustrated as to what happened

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S
10:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika awarding coins

I reached big money Wednesday 8/23/17 and when playing today Friday on numerous, numerous times and the coins are NOT awarded to the account. I started checking because I saw my coins consistently decrease while the award on Double Ruby games shows on the front and the coins do NOT get credited. From a long time user, it is very dissapointing..Get this fixed ASAP please!I have been NUMBER 1 and have been shown that xxx amount is to be credited and that seems to work, but the BONUS or the Random WIN Spin is not working properly.

It would be wonderful if this can be addressed. It has happened all day!

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K
Kamaile2
US
Oct 13, 2017 12:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am also only being awarded a FRACTION of my winnings...I had accumulated nearly 100 billion coins and over the last several weeks they have not only disappeared, but try as I might (with different betting strategies) I cannot build them back up. I play until they are gone and then wait for my various bonuses to accumulate enough to play again. I WILL NOT PURCHASE COINS...Why on earth would I when they simply would be gone within a few plays?

L
L
Laraine Lolly Lott Redmond
US
Oct 09, 2017 2:17 am EDT

I'm not receiving all the coins that I win...it is short 47 million up to over 100 million...is this a problem that ya'll are working on? This has been going on for a while..Please let me know

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S
12:06 pm EDT

Playtika did not receive purchased package

On 8-16-17 order # M12k87ed81, I thought I purchased 1 Pro Package for $19.99 but I did not receive anything that was promised in the package. Also a payment is being held on my iTunes account for this item that I did not receive. I would like to request to cancel this purchase for I did not receive it and iTunes will not let me access my store until it is resolved. I've had other issues with the app but this is an issue that needs to be resolved.

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A
11:52 am EDT

Playtika slotomania

Slotmania has been having alot of issues so with that i hit the grand jackpot on vegas cash and it was over 3 billion close to 4 and the game took my jackpot customer service is very aware of it i been waiting on a response since july 11 finally they sent me 100 million so i wrote back no i wabt what i lost... Recieved email said we win by luck and thats all they pay remind u i was making purchases daily perticipating in all promo but i no longer will until i recieve my coins its not fair i have spent hundreds cause i love the game but i need this resolved like yesterday

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M
Marija Popov
US
Aug 13, 2018 10:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On 07 August about 5:30 PM Central Europian time, I have earnt 64 billion coins in Minor jackpot in game 3 Mustangs, but Slotomania didn't add that coins to my account. I shared the win on the my wall on Facebook profile, and I'm sending the photo as attachment.
I'm requesting, the earnt coins of jackpot to be addet to my account inSlotomania

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D
1:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika slotomania

This morning I was playing and I had over 6 billion coins in my bank. I just logged in to collect my two hour bonus (11:30 on 8/15/17) and I now only have 515, 109, 138 coins. This is the second time that this has happened to me.

I (foolishly) have spent a lot of money on this app. Look through my history and see. A LOT. And to have my balance drastically fall like this twice now, I frankly am disgusted. I feel strongly that this is stealing money from me. I expect a response from someone as soon as possible. There are days when I have spent over $100. (Again, foolishly). I am DONE. I want a refund of at least my last ten purchases made to my itunes account.

Please contact me asap at [protected]@yahoo.com. My name on the app is DeAnna Salmon

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S
4:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika house of fun slots

On Aug 3rd I bought a coin package from HOF for $2.99. I never rec'd the 30, 000 coins that I purchased. I have written approx 10 e-mails to HOF and have not rec'd my coins, my money back, nor anything resembling any kind of answer as to what the problem is on their end.

This is only a $2.99 issue. I have sent a screen copy of the purchase receipt twice.

This is no way to run a business.

Please have someone respond to this note!

John Rodrigues

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About Playtika

Playtika is a digital entertainment company specializing in the development and publishing of mobile and social games. Their portfolio includes a variety of casino-themed titles such as Slotomania, World Series of Poker, and Bingo Blitz, which offer virtual gambling experiences without real money betting. Playtika's games are available on multiple platforms, including iOS, Android, and web browsers, providing users with accessible entertainment options.
How to file a complaint about Playtika?

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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Playtika in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Playtika. Mention key areas of concern, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button after ensuring all information is accurate.

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Make sure to follow each step carefully to effectively file your complaint against Playtika on ComplaintsBoard.com.

Overview of Playtika complaint handling

Playtika reviews first appeared on Complaints Board on Mar 15, 2012. The latest review All my chips gone, 134 mill. was posted on Aug 22, 2024. The latest complaint Banning payments to bingo blitz ignored was resolved on Aug 04, 2021. Playtika has an average consumer rating of 1 stars from 724 reviews. Playtika has resolved 11 complaints.
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  1. Playtika Contacts

  2. Playtika phone numbers
    +972 733 993 800
    +972 733 993 800
    Click up if you have successfully reached Playtika by calling +972 733 993 800 phone number 19 19 users reported that they have successfully reached Playtika by calling +972 733 993 800 phone number Click down if you have unsuccessfully reached Playtika by calling +972 733 993 800 phone number 64 64 users reported that they have UNsuccessfully reached Playtika by calling +972 733 993 800 phone number
  3. Playtika emails
  4. Playtika address
    Hahoshlim St 8, Hertsliya, 4672408, Israel
  5. Playtika social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 03, 2024
Playtika Category
Playtika is ranked 3 among 90 companies in the Gambling category

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