Playtika
reviews and complaints

I was playing bingo blitz aqua moxie room and staked 3,500 credits to play a round on majestic I won 4 bingo's in same game therefore getting the majestic wheel, when the wheelncsme up my game froze and I rebooted game 3 times but nothing not even my stake back , I contacted support and sent them download of my information which included my I'd and my credit amount , this was the 2nd time I won 4 bingo's and got 5he wheel I won 1st wheel at 2.35pm uk time and got payed out for that but the 2nd wheel they are saying did not happen so basically calling me a liar , they said I won 1 wheel even in fact I won 2 wheels therfore losing 21,246 credits , I am not a liar and players are losing winnings since they changed format of games/rooms layout 2 to 3 days ago ,

My id is [protected] name is Demi Taylor

I would appreciate any help in rectifying this matter, also when I said to support Moria Reyes she basically said their is only support so go ahead and email

Yours gratefully

Demi Taylor

I spent over $200.00 for various perks , including coin purchase , tokens for castle , money for scrolls …, and you keep raising the limits for any chance to win prize pet awards , chests are always repeats , no chance at ace chest, no chance to win big prize at pet prize , the daily challenges and bonuses are no more paying back in coins !

This is ridiculous . I’m sending screen shots and purchase history to fbi . Shame on you

I paid for the Month of October 13-November 13, 2023 Bingo blitz plus subscription via my apple phone.

this benefit never went to my bingo blitz account.

I emailed a copy of my apple invoice proving i paid but there was no response.

I am still in limbo...

I have been playing bingo blitz since at least 2011.

I am upset that this has not been resolved. Apparently, this benefit must have gone to another person's account?

They have ruined the game with all the changes. They raised prices and then tightened the slots up so you cannot win anything. They took away the ability to earn pet treats on the daily challenges and replaced it with "random" scrolls. The stuff they are adding does not make it better than the stuff they took away. I have invested a lot of time and money to get to level 23700 and I feel like they are bot rewarding me for being a loyal customer. Instead I am being punished by them taking away my rewards. They need to return the treats and loosen the slots back up so its worth spending time and money on

Slotomania had a promotion where if you bought three Lotto Bonus in a row, you would receive 5 balls on the 3rd day. I bought three Lotto Bonus on September 20, 21 and 22, 2023 in the amount of $10.81 each. On the third day, when I played Lotto Bonus, instead of getting 5 balls, I only received 3. I immediately contacted support via CHAT and EMAIL (on September 22, 2023). My ticket number is INC26445236. I was told that they were looking into it, and I would receive an email with the resolution. Since September 22nd, I have contacted support via CHAT several times and was told that they were still looking into it. The last time I contacted support via CHAT was September 29, 2023. I told them I either wanted the Lotto Bonus with the 5 balls or to refund my credit card for the three purchase @ $10.81 each.

I was initially intrigued with playing slottomania on my phone. It served as a means of battling my anxiety as I am a 100% Disabled Veteran. However my intrigue has turned ti outrage when I happened to discover the systematic overcharging for the in-app purchases.

While I thought was making $5.99 to $7.99 purchases I was infact being charged anywhere from approximately $30.00 to over $40.00 per transaction. I fee like I have been robbed somewheres from $200.00 to $250.00 through overcharges.

I just filed a complaint over one week ago. Last week I never received three ACE packs. The same thing just happened to me five minutes ago. Never received Ace packet for reaching the level needed. I haven't heard anything concerning my past dispute from a week ago.This happened.late night early morning hours. I had it occur three times within the last week. Level ups never gave me my level up reward. Thanks

The game is not operating as described. The board prize is not being added to the Journey total. When I had 109 stars to go to complete the journey, my journey total was 198,580,901 and now I have 61 stars to go with the exact same total. I have sent numerous emails to support and they never reply.

One person said the game is operating properly. Which is NOT true.

Attaching a picture with 109 stars to go with the same total as needing 61 stars to go.

Up until recently, I played this game with absolutely no issues. I played at my own pace, no interest in joining or creating a club. But within the last 6 weeks, it's been crashing constantly - so bad now that mere seconds are in between crashes. On top of the crashing, I lose energy bars. I do find it humorous that the techies are able to insert 'skip tickets' that, after the initial ten are gone, we have to BUY more, but they can't fix what they've caused initially. Tech support told me that there's nothing wrong on their end that's causing the crashes, told me that my system was corrupted. Funny thing is, EVERYTHING else on my device is functioning normally as always - EVERYTHING but June's Journey. They gave me instructions to 'reset' the game but would NOT guarantee that the level I'm at (over 1,000) would carry over and I could lose it all. It's immaterial to me whether I continue playing or not.

I made purchase of Plus Subscription at 6:00 AM on the 8 th of September from the Quest rewards room and did not receive. I waited a couple hours and then contacted the support center, was told to wait 48 hour so it could be added manually. I have waited 48 hours , contacted support again and told to wait again. The money has come out of my account already. I expect to receive what I pay for.

I paid for the cannon to buy diamonds my money was taken but no diamonds

It popped up we are fixing this issue but still 2 wks later it still not showing on my games and I never got refund for my cannon that gave nothing

In am missing out on so many games not having the cannon

Can you please fix this issue asap and you can put credit on wot you owe me from the cannon or just give me the Free diamonds that I paid for please

Many thanks

I have been trying to cancel my account and to ban them from taking charges from my credit cards for the last several years. I have sent copies of everything that I have tried to do. I’ve never heard a word from them. This year alone I’m sure I spent over $10,000 on slotomania. I don’t know how to end this nightmare. I have written to this company before and I never did get a response. I go into the VIP on the game and I still don’t get a response. I would really appreciate it, If somebody would tell me what I can do and how I can get some of my money back! I feel that that is only fair. Thank you.

Sandra Donjon

[protected]@yahoo.com

My mail is [protected]@hotmail.com my username name is Hi, Eduardo

Your UID is 2684320

I really want someone investigating this company. I really very upset 😡 I spent $$very crazy to play this app and all is a fraudulent game. Loosing $$ and they don’t even 😪 payout all my investments I least half . Please ask playtikka to give you a statement about how much I pay play this game. I really need help w this if another dept that I have to call or make complain but I not going to let my $$ disappear any casino commissions that regulated this games

Suggested solution:

Refund half of my money, give me a few quadrillion $$ last choice I want they block me and delete my account very frustrating w this

Game use to be my favorite. All they care about is Money. Support is no help and very disrespectful. Make bets start off high. All challenges are ridiculous and very hard to achieve with out having to pay for coins in which start off very high priced . Then support or higher ups I was told said I ask for to many coin gifts but why should that matter if I have proof I spend 100s of dollars of in app purchase a month to play. So they blocked me and now if anything goes wrong with my account or game. They said they can't help because I'm not allowed to nor have the opportunity anymore to contact support because I ask for to many gifts. I took some screenshots of purchases not going to flood with the but it's not Kool to spend this type of money and get on treated poorly

I'm supposedly a VIP which means I've spent a ridiculous amount of $. (Stupid, I know) However those 3 letters don't seem to mean much. The game consistently robs me of credits & items I should have won due to glitches, lagging, or being bumped off before the end of the game. I've lost credits, power ups, ingredients, items, not to mention my time yet customer service feels reimbursing me 150 credits (about half of the time) is sufficient. I don't even file complaints anymore because it's just a waste of my time & not playing would solve the problem. Once I'm out of credits I will definitely delete it but in the mean time I'm really getting pissed. I won't be surprised if a class action suit is filed.

4 hours prior to the previous album closing i attempted to collect all my inbox cards (20-25 all in a row and multiple luckys and 4 and 5 strar)which none of them showed up. This also made me miss my 3rd pass bonus of a 5 star fun spins.coustomer service is repeating saying that they gave plenty of notice before the album closes,but this was still 4 hours before,yes i reported the next day but that should not matter,if they can track your spending and win and loses they should be able to also track the card loses! my wife says the only time you can win is if you buy anything from all this casino games(maybe she is right!

I was on the verge of completing the level 2 bonus for 4500 credits in Sassy Sauces game. I spotted playing and when I returned to play again my progress was reverted back almost to the previous checkpoint in the bonus. I contacted support right away. Their response was that I was not the only person affected like this and they were looking into the problem. The next response was to apologize again for the problem and offer a small token by giving me 100 credits and 30 minutes of double dice. Then a few days with nothing. I wrote again and was told the issue has been fixed. Yet my progress had not been fixed. So I sent another message and the thought I'll try the chat. I felt the person was just trying to pawn me off as he said twice that they'd given me 100 credits and such which I had already mentioned, noting it did not make up for my lost progress. He then tried to say i was contacting from a different account - not true, I only have one account. Finally he offered 500 credits. I told him this would not even make up for the lost progress which has actually affected progress in multiple areas of the game in which you need to meet milestones within a day or so. So in fact my losses are much more as time passes. He couldn't provide anything more and said he was "moving heaven and earth" just to give me 500 credits. He kept repeating how he understands and knows how I feel. It all seemed like bull to me. To boot the the chat has an image for the agent... Some stock photo that is all over the Web. Seems like a bunch of fake bull.

It costs 150 credits for me to play a round where I contribute to the daily quests. So 500 is only 3 rounds of play, and in order to make up for the lost progress I would need to get win bingos which isn't a guarantee... I paid to play and make the progress... So as far as I'm concerned the game has stolen items for which I paid. I know i paid way more than 500 credits to make the progress that was stolen from my account by some technical game issue.

I'm disgusted by the lack of actual care or attention and proper compensation offered. This company does not value anything other than ripping people off and stealing from them.