Pos Malaysia
reviews and complaints

pekerja pos yang pemalas dan ambil mudah di dua kaunter pos serendah selangor seorang lelaki dan seorang perempuan. 07/04/2023 borang money order yg lengkap di tolak di kata kan tidak lengkap .tapi bile borang yang sama di bawa ke pejabat pos rawang boleh di submit...sila pantau pekerja pos di kaunter serendah selangor mereka hanya melayan kawan2 mereka sahaja dengan baik tapi tidak pada orang awam yang lain...

Tracking Number :RW115624376MY
About this tracking first I call this number [protected] check with customer service in this morning, that tell me this shipment already process return back to sender. ok is fine I request CS provide me the brands gombak contact. number due to I want make sure with them and cs already provide to me this number as
(03-[protected]).
Then I call to brands Gombak with this number (03-[protected]). The Gombak staff tell me 'Actually this shipment still in warehouse and still under the time in warehouse ' then I request do second delivery to me. Ok you staff Answer 'can, But must get the order mail by CS side first 'after get the email he can proceed second delivery and guide me contact back this number [protected]) to ask them send email to him for arrange second delivery '.
OK, I called, CS tell me will try to send an email to gombak brands request for second delivery.
Afterthat I call staff gombak brands again to inform already ask CS side to send email for arrange second delivery to you As the same time i'm request if let's say under 3 days no receive any email from CS side can you inform me? due to I will call CS side complaint and finally can you 'recap' what I say?
Your staff answer my phone like that! Haloo? halooo? I can't catch what you saying. OK, is fine i'm repeat again. Your staff answer me:
I hear you said already calling CS side to request send email for second delivery and whas't is 'recap'? OK, is fine I 'm explain 'recap', which mean is 'ULANG KALI TADI SAYA CAKAP PUNYA BENDA'. OK you staff answer just catch me in' already calling CS side to request send email for second delivery 'only!
ok so i'm repeat again 'already calling to ask CS side to send email for second delivery to' you' And i'm request if let's say under 3 days no receive any email from CS side Can you inform me?
OK! the Point is cominng now (Pls take Attention to my word carefully!)
Ok! Your Staff tell me 'the shipment already proceed turn back to sender cannot arrange second delivery'!
so i'm ask back 'but before I call in, you tell the shipment still at the warehouse and under the date in warehouse & guide me to contact CS side to request send an email to you for second delivery?
Your staff answer : OH saya tak tau!
Me : I said ' Macam mana you boleh tak tau? you cakap punya &guide me to call CS side!
Your staff answer :OH saya tau saya pagi info you mancam to TADI tapi saya tak tau! saya ingat tarik hari ini.
Me : I said ' Macam mana you boleh tak tau? saya sudah pagi you tau kan? dan you cakap punya barang still dekat warehouse and still under warehouse time&guide me to call CS side request send email to you for arrange second delivery! (And the point is when I make the call first or second what ever 'starting the call I have already provide all information 'he' needed' (tracking. n) & (date receive form notice &name) HOW CAN BE answer 'TAK TAU'& 'INGAT?
Your staff answer :oh can you provide me again the tracking. n and ASK again my details and ask my deliver address,
so I ask back him 'why you want me provide the address' you system no show you everything?
Your staff answer :My system is not show everything and why you cannot self collect for your shipment?
Me : I'm ask you staff 'WHY I want to self collect? is your posman fault. i'm every day at home with my family never hear outside have pos man come before 'is Never 'because i'm work from home and your posman is deaf? already come cannot not call me and cannot knock my door &cannot call me by phone to tell me already reach my home? like that who's know he come?
Your staff answer :don't be angry with me
Me : Why I cannot angry? your give me wrong info and make me angry, you know IS YOU MAKE ME ANGRY ONES?
Your staff answer :oh~! don't be angry with me, I don't want angry with you!
And you staff keep interrupt to said Haloo~haloo~
Me : Ok, fine, May I know you NAME?
Your staff answer : WHY I want to give you know my name?
Me : WHY I cannot know? WHY?
Your staff answer : WHY I want to give you know my name?
Me : customer have authorized to know staff name.
Your staff answer : HUNG UP!
Hello POS LAJU
May I know this is your service below as:
simply hung up cus call, rude, not polite, bad attitude, keep interrupt when cus talk, provide wrong info to cus, waste cus time, not responsible, asking cus repeat many time-not listen cus saying, guide cus to wrong way and make cus angry & frust AND casual answer cus?
And this [censored] of staff can't understand simply English
How can be working in office? May I know
He just can speak malay and understand malay only!
Why pos laju can hire this [censored] of staff work in office?
This case accurate in today (30/1/2023) this morning I call in
Pls investigate this gombak brands and fire this [censored] of staff! Thank you
I hope for this complaint
I will not receive any nonsense and [censored] replying. Thanks, Cici
[protected]
Thanks & Regards

Pagi ini, 27 januari 2023, jam 1015am, kenderaan pos malaysia wc614t memasuki premis hospital tuanku ja’afar seremban dan mengambil tempat letak kereta pegawai. Saya sedang membuat pusingan u untuk memasuki tempat letak kereta khas untuk saya dan pada masa sama, saya nampak pegawai tuan keluar daripada kenderaan dan masuk ke dalam premis. Saya telah memanggil beliau untuk mengubah kenderaan beliau kerana saya mempunyai mesyuarat, beliau mengatakan "jap" dan terus berlalu. Saya meninggal kenderaan di situ. Apabila saya datang semula untuk ubah kenderaan, memang saya dalam keadaan marah dan menegur beliau, apabila datang ke premis tuan rumah, beliau perlu hormat tuan rumah. Saya bertanya bagaimana kalau saya berkeputusan untuk meninggalkan sahaja kereta saya dan menghalang terus untuk beliau keluar hingga tengahari. Jawapan beliau, "tak pe la, saya tak de hal". Bagi saya, beliau amat sombong apabila tidak menghormati tuan rumah. Kami memberi kebenaran untuk pihak tuan masuk sehingga berhampiran dengan pejabat kami dan memudahkan kerja pihak tuan tetapi kenapa kakitangan berlagak dan tidak menghormati kami. Saya mohon tuan membuat siasatan dan ambil tindakan yang sewajarnya. Semua sibuk dan semua perlukan pekerjaan tapi hormatlah tuan rumah. Bagaimana jika saya pada waktu itu, saya diperlukan untuk memberikan rawatan kepada pesakit, cuba bayangkan jika pesakit tersebut adalah salah seorang daripada keluarga kita...

26th January 10 30 am post office Putatan Sabah,
Services Western Union available, unfortunately the staffs not trained, explained done online, just to show I'd and pay, but none of them know, I used to pay different post offices, no such problem, kindly remove the service Western Union from post office Putatan, as they are not trained in the service and make customers wait, TQ

I would like to raise a case whereby your courier staff who reached at customer's door should always give customer a call if there is no one in the house. We cannot be sitting home the whole day to wait for courier, and this courier guy just come and go leaving the status as undelivered since last week without any calls. How am I to receive the parcel if i continue to be out when he comes? I need to work too, are they not supplied with a phone to call customers? If they call i would ask them to put it inside and it also save the hassle for them to keep returning, why is it so hard to call?

I would like to complain about some postman who deliver letters at my housing are( Jalan kenanga 1/8, Taman Desa Cemerlang, 81800 Ulu Tiram, Johor). Postman put the letters at the car viper and the letters get wet in the rain. Sometimes the letters fly away and drop on the road. This show the irresponsible of the postman. Hope the authorities will take action about this matter. Tq

Postman did not deliver letter according to the correct mailbox no.

We, a company having mailbox no. L3.01 & L3.02, but we always received letter from our neighbourhood like L3.04, L3.05, L3.06 & L3.07, D-LG2-01, D-LG2-03

We need to spend time to separate the letter to corect mailbox, so that the owner of letter won't miss their letter.

I just want to buy few stamps, been waiting for more than one hour, three counters, only one function, the other two doing their own work at front desk, like office staffs, do not help front customers, I wonder why they sit at the counter.

Approximately 5 customers per hour.

Get few stamps, how long it takes?

Two hours

Date 7/12/2022

Time 1pm

Location: Kulai Johor

Semalam 24/11/2022 Khamis sepatutnya barang saya di hantar di alamat Lót 2449 Lorong Cahya Damai 9B Bandar Baru Samariang 93050 Kuching, Sarawak. Tetapi saya tidak menerima apa apa barang selasa itu. Pada 25/11/2022, saya sudah menelefon pos laju dan mereka telah mengambil tindakan dan menghantar barang saya. Namun, barang saya dihantar oleh pekerja yang bernama akmal dengan keadaan sudah di buka dan tiada kertas maklumat waybill. Oleh demikian, harap pekerja yang bernama Akmal di ambil tindakkan kerana mencerobohi privasi pelanggan.

I received a tracking number on the 10th October 2022 and checked on the Pos tracking site and found out that the delivery was completed on the 7th October 2022. However, I have never received any mail from them. Upon checking, the sender also confirmed that the address sent to is correct.

The customer service from POS Malaysia suggested that I check the mail with my relatives? I did not understand how this was related. I would like to officially make a complaint on the unsuccessful delivery and the delay in sending me the tracking number, causing delayed response from my side and also causing unnecessary hassles.

Aslamualikum, I send my documents by post laju International, Kuala Lumpur to Pakistan, I go to post office, the lady told me price, if normal around RM 60, that take two weeks and post Laju she say RM 122 and three to five days, because I need to send that document urgently so I chose postLaju, I send my documents 20 September and it spouse will be there 25 September but today is 5 October I did not receive my documents yet its about 15 day already my tracking number is EE069987597MY

I am currently residing in Sandakan, Sabah. My standard mail has not been delivered to my doorstep since early this year. I have friends that have been sending me postcards from Sarawak and Kota Kinabalu since February and I still haven't received it until now. It also goes to my Reader's Digest book subscription where I didn't receive a single issue since May. I went to the post office and they blame Post office KK instead. Please make sure post office sandakan is delivering their mails accordingly. Because honestly i have never seen any postmen in Sandakan these days. Bill charges use standard mail and it is very important. Please resolve this. Thank you

Salam dan salam sejahtera,

Tuan,

Saya ingin membuat aduan mengenai surat tidak dimasukkan ke dalam peti surat tetapi diletakkan di atas cermin kereta dan pemegang pintu kereta. Ini menyebabkan apabila hujan semua surat2 tersebut basah. Ini bukan berlaku dekat rumah saya sahaja tetapi untuk semua rumah di taman saya. Rumah saya adalah di Jalan Dahliasari, Bandar Sg Buaya, 48010 Rawang.

Ini bukan perkara pertama kali berlaku. Banyak kali dah perkara ini berlaku. Tolong ambil tindakan kepada staf tuan yang membuat perkara ini. Kami dah sediakan peti surat kenapa perlu letak di kereta kami.

Harap maklum.

Terima kasih.

Good evening.

I called Poslaju last week to ask for my document to be sent through Second Delivery, and the person who attended to me confirmed that the document would be sent on Monday, 12 September. Today is Friday, 16 September. The document has not been delivered, and no one from Poslaju has called to explain.

This is the third time that Poslaju has disappointed me. I have told my associates to NOT use Poslaju's services as PL are not reliable with second deliveries. They did not call me before coming. I was not at home.

Since they offer a second delivery, I arranged for one this time, but my document was not delivered.

Do not bother to deliver it at all. I have had the document emailed to me by the sender.

There is no update on my parcel connote number EHE073083258MY since 10 September 2022.

Can you please update it.

It is in a brown box with a Borneo Legacy logo as attached in the photo below.

saya nak complain pasal barang saya .. kurier salah alamat rumah .. padahal terang2 dah alamat rumah tersebut .. nasib saya dapat orang yang pegang barang saya tu baik boleh hantar dekat rumah saya .. kalau malas sangat baca alamat tu baik tak payah kerja .. kalau hilang barang tu sapa nak bertanggung jawab .. walaupun barang tu tak berharga tapi iya tetap pakai duit juga membelinya ! .. sekian terima kasih

Barang tak diterima tetapi status di hantar

Saya belum menerima barang yang saya order PL62870762112

I want to complaint to Pejabat Pos Chemor.

They said my parcel already delivered from Post Chemor and until now I don't receive any parcel.

As the item is used part and ship from oversea, suppose want inform us for check for the custom duties charges, but they don't. After we check at Post Chemor and they system show delivered already, the item is drop and without any airway-bill with sign to proof.

Please kindly advise for this ASAP (Tracking number: LY343695161DE).

We would like to complaint your Penang General post office - Franking counter staffs have very bad working attitude and poor service. They are very lazy and just sit on the chair and play handphone and chit chat without service customers. They feel working as General post office is the steel rice bowl , company cant take any action to them with poor performance and services. When customer at the counter, they show their long face and unwilling to service customers. Now we understanding why Pos Malaysia always no revenue making all the years...the main reason is your staffs too lazy to work and customers feel upset no want to mailing. Kindly to take an action for staff -( GPO Franking counter). Your staffs no like to work and service customers...kindly let them go to other place working . Thank you