Pos Malaysia
Reviews and Complaints

Saya nak complain pasal cover cd game saya pecah. Pihak penjual sudah memohon untuk meletakkan sticker fragile tetapi pos laju tidak membuat sebarang tindakan. Cd yang pecah itu berada dia bawah sekali sedangkan diletakkan sekali dengam cd yang lain. Kenapa cd tersebut pecah sedangkan ia berada di bawah sekali tetapi pecah di bahagian hadapan. Saya kecewa. Sebelum post tgok gambar elok je tapi bila sampai dia pecah. Haih

today, I was waiting for the postman of 'poslaju' to arrive ... but when he arrived he immediately placed a card notice at the door of my home without calling ...I had no transportation to go to the 'post office..
This thing make me so frustrated with the 'posaju' service of kuantan..
I hope that the postal authority in Kuantan can resolve this issue and cooperate ... thank you .

barang sy blom ada apa2 progress. bila sy call mana2 cawangan dari alamanda putrajaya, pjbt pos kulim dan pdg serai. smua tak angkt call. pos laju smkin hari smkin truk. customer boleh bsabar. tapi bila dah trlalu lama mcm ni. sape yg boleh bsabar? tlg lah pcptkan krja. brg2 yg customer nk pakai tu kdg2 urgent. takot nnti makin kurang cstmer pos laju plak. TK.

on 5th November 2019, i went to Starling Mall Pos Malaysia outlet to send a package and deposit ASB. Although they have 4 staffs, only one counter was opened. overall i spent 50 mins there from waiting to getting the service. At the end of the day, the staff deposited the money but claimed no receipt, and wrote manually. i had to wait and wait with no updates. no one at the counter helped the poor incompetent clerk. at the end they cancelled the transaction saying it is offline. No explanation or apology, wasted my good one hour there.

this complaint is for their lack of competency and customer relationship. they seemed very demotivated and lay, i would like to hear a feedback regarding this if they have the intention to send the staff for training to increase theiw basic skill

Hi Team,

I want to complaint about our courier of documents have no progress, and not yet reach our recipient almost 2 weeks.

We have call staff at Labis Post office many time, asking why our courier of documents get delayed of 2 weeks until date. And he only answer us, it was now at Custom place in KLIA, not yet proceed to the dispatch to India. THIS IS NOT AN ASWER TO US WHO RENDERED YOUR SERVICE.

We also have send e-mail to care@pos.com.my for the query.

Today we call customer care, we have been told the documents already reach India today. But no update in the tracking page.

Where is the document courier as at today ?

Consignment Ref. : EE914922335MY

Harini 4/11/19 dah masuk 21 hari barang saya belum sampai, tak pasti apa masalah poslaju sebenarnya. Mintak tolong percepatkan penghantaran sebab kita urgent nak guna barang tu. Seller dah pos barang dari 15/10/19 tapi barang langsung tak jalan takpa kita paham poslaju ada problem sistem takleh trace. Check pulak lepas sistem dah okay, barang start jalan 31/10/19 tapi kenapa masih sangkut lagi sampai harini. Tolong bagi jawapan sat, tak pernah lagi kena macam ni. Rujuk kepada gambar yang saya upload. Please take action accordingly poslaju! Berapa lama lagi nak kena tunggu?

Lp000594030my telah dimaklum oleh auspost item hilang masa hantar di australia, pada 4/11/2019.
Tarikh pos-01/10/2019,
Nilai brg myr 2000.00
Kos pos myr. 61.60
Claim kerugian tersebut. Dan terlabat, kerigian masa. Bahawa kejadian tersebut telah bg masalah tentang received, pen tersebut adalah limited yg genama dan kamus itu adalah would kamus top one in malaysia

EHA113732948MY adalah no tracking untuk barang pos yang sepatut saya dapat. Tapi sampai sekarang saya masih belum dapat. Barang dikeluarkan dari pejabat pos Alamanda Putrajaya pada 30 Okt dan sekarang 4 Nov masih belum dapat. Saya dapat maklum yang poslaju mengambil masa cuma 2 hari untuk penghantaran barang pos di dalam semenanjung. Tapi, sekarang masih tak dapat. Sepertimana butiran yang di beri untuk dihantar, sila hantar pada alamat dan penerima yang betul. Saya harap pihak poslaju serius dan mengambil tindakan dalam isu ini. Sekian terima kasih.

ERA612877335MY last movement consignment dispatch out from transit office(poslaju transit office) on 13/10/19 1.07am.(from peninsular msia-destination east msia) now its 4/11/19 12.43pm.i havent received the item yet.I called poslaju they dont even know where is my parcel.if the item is lost then say it straight, dont make people wait til 3 weeks?

EP657600269MY. This is my referral number. I made a Post Delivery (of an important document) on 21/10/19. I made calls to follow up with detail as below;

22/10 - Norfatehah - Staff cant view system at the moment. As per SLA, the item shall be delivered on 28th Oct
29/10 - Zamanuri - Staff said that Norfatehah gave a incorrect date, the delivery date should be by 29th Oct.
30/10 - Llyod - Still unable to check on the system. Request to give the case to Team Leader to follow up (30 mins on call)
31/10 - Zuhairiah - Staff said the document already reach the Kota Kinabalu office and will be delivered (10 mins on call)
4/11 - Amirul - Staff repeat the same and place me on hold for 20 mins. I asked for the supervisor and it took 10 more minutes. Supervisor (Mr. Khairul) said that the document was delivered twice and returned to KK branch (as per system update) but has no reason why not delivered. I was having people to wait day and night for the document. The is also phone number of sender and receiver, yet no courtesy to give a call. I asked for the KK branch contact number and Mr. Khairul asked to check via google and he cant share the number (Awesome). I asked for the ceo email, dont have and if any complaint, mail to care@pos.com.my. Luckily he at least knows the CEO's name.

Barang sepatutnya dihantar terus kepada pemilik. Ini tidak. Kebanyakan barang yang dihantar melalui Poslaju semuanya dipas-pas pada orang lain. Ditinggalkan pada tempat lain. Pemilik kene cari barang dekat orang lain dan tempat2 tertentu. Barang tidak terus dihantar ke rumah sedangkan ada orang di rumah . Tiada tanggungjawab langsung ! Orang lain yang harus bersusah payah simpankan, pemilik bersusah payah mencari. Kadangkala ditinggalkan pada orang yang tidak dikenali.

Greetings, i have been made aware that my package is being returned back to the sender. There was an apparent delivery trial that was done on the 15th even though we did not get any form of physical communication upon trying to call the number that I was given for the bayan lepas POS office there was no reply from their side snd so went ahead to wait. I feel that it is unfair that they have just sent back my item when I am trying to contact the company who will not pick up a customers call. I dont understand why there is a service being paid for if no service was delivered. I'll also add that during the time of 'delivery' everyone in my household was present and did not hear or see any form of communication left for us. I eventually found the tracking website which informed me of the status and still I wasn't able to contact the specific pos laju that has my package.
Kindly assist

Merujuk kepada nombor rujukan Document EN402760265MY Yang telah dikirim Dari Hospital Tawau ke Jabatan Kesihatan Negeri Sabah (Farmasi), Kota Kinabalu pada 21/10/19. Dokumen tersebut Masih Belum diterima Oleh pihak penerima Dan until makluman tarikh tutup untuk penerimaan dokumen penting ini telah pun luput tarikh. Mohon poslaju memberi maklum balas atas perkara ini Dan tindakan selanjutnya mengapa poslaju mengambil masa Yang lama untuk menghantar dokumen Yang sepatutnya sampai Dalam masa sehari. Mohon poslaju menanggung sebarang kerugian atas kes ini memandangkan dokumen ini melibatkan tuntutan perjalanan dua orang pegawai Yang perlu sampai Di alamat penerima sebelum 31/10/19. Sila menghubungi saya Di [protected] atau [protected]@gmail.com untuk sebarang maklum balas.

Barang saya, , , yg beralamat

Safarina binti samin
528, jalan selendang 19,
Taman mewah,
Kulai, johor.

Tak sampai lg... Dr 25hb tak sampai lagi...
saya sentiasa berada di rumah.. Tiba2 kata brg dh delivary... Tp tak ada langsung bukti hantaran... N minta saya pick up di poslaju kota tinggi... Jauh, kulai ke kota tinggi.. Tolong hantar barang saya kadar segera.

[protected]

Saya letak alamat penghantaran ke POPBOX di university. Ini supaya senang saya nak ambil dan pihak university dah tak terima brg2 pelajar lagi. Saya check tracking number dari 8pagi sampai 5petang tapi takde sebarang update. At 5.50pm kawan saya inform yg dia dah dapat sms dari popbox, but saya tak dapat. Jadi saya check semula tracking status dan it's written as delivered to Ms A (kerani di university) pada pukul 11pagi.

1. Status tracking di update lewat, tapi saya dapat info laman sesawang poslaju ada masalah. So okaylah part tu.
2. Kenapa hantar pada kerani? Sedangkan saya terang2 tulis alamat hantar ke POPBOX. Status update lambat lepas office hour, macamana saya nak ambil barang saya? Dan memburukkan lagi keadaan hari ini hari jumaat. Office university tutup pada sabtu dan ahad.
3. Barang yg dihantar adalah charger laptop, laptop saya battery nya rosak jadi saya tak dapat nak guna laptop tanpa charger tu. Saya sebagai pelajar amat2 memerlukan laptop kerana ada tugasan yg perlu diselesaikan dan dihantar pada hari isnin. Macamana saya nak guna laptop saya sekarang utk buat kerja?

Saya amat kecewa dengan servis poslaju kali ini. Nampak mmg remeh, hanya tersalah hantar pada kerani. Tapi ini melibatkan assignment dan markah seorang pelajar. Saya harap perkara sebegini tidak berlaku lagi.

Rembau, Negeri Sembilan. This isn't the first time, attempt delivery failed? No call or heads-up to reach out to consignee, I've been waiting at home for two days, checked tracking number it says "item out for delivery" but [censored]! tried calling the careline but to no avail, none of you [censored]ers pick up. What do you propose we do? Been reading the complaints, all the same [censored] weh, the same petty problems reoccurring. You pay peanuts you get monkeys lah dey. Thank you.

My parcel was opened before and some items inside went missing.

Things that I posted are just some coffee, photos, and one fridge magnet.
I don't think that there are any illegal or forbidden items.

2 packet of coffee went missing, it's okay, maybe the people wanna taste it.

BUT, a souvenir to my boyfriend (just a fridge magnet!) why it is missing too!

Parcel tidak sampai ke rumah dan tiada cubaan penghantaran atau panggilan telefon daripada pihak Pos. Menurut tracking sistem, tarikh terakhir parcel dikesan ialah 22 October. Setelah diperiksa di Pejabat Pos Brickfield, didapati parcel telah dikembalikan kepada pengirim. Tindakan ini sangat tidak profesional dan menyusahkan penerima juga pihak pengirim. Sila semak dan ambil tindakan sewajarnya.

Seller postage pada 13/10/19 smpai skg sy x dpt lgi. Apa mslh poslaju arh? Sy byr mahal2 brg dh 3 mggu x smpai. Seller tick parcel send guna udara tau bukan guna laut. Klau guna laut pun sptt nya smpai dh. Malaysia to Sabah jerr kot. Bukan nya china to Sabah. Service poslaju skg memg tdk memuaskan. Tlg la pihak poslaju bertindak skit dan ambik brt komplen customer. Korg pun bkrja gaji d byr tau.. Jgn bila kmi tel operator asyik2 sibuk. Korg buat krja ke @ saja ddk2 dlm office? Ka saja ke hulu ke hilir buat2 sibuk.