PowerSportsMax.com
Reviews and Complaints

Orders 2 kids quads. Received them a few weeks later. One crate was smashed so bad. Like some ran into it purposely with a forklift or gripped it from a very high location. Emailed the photos of a broken footrest, scratched rack to bare metal and a scratched and gouged rear axle. Mind you I paid $359 for this poor shipping. They sent me a plastic footrest. Now won't respond to my emails. Try try and try to get thru calling them on the phone. When you do get thru to them on the phone and try to get broken parts from shipping fixed they hang up on you or put you on hold and then hang up on you. Steer clear from this company. You will regret it if you buy from them!

This company is completely unreliable and unprofessional. They tout that they give military discounts, which is not true. I ordered my items on 11/28. Was told on 12/8 that they would be shipped the next day but that they no longer had the colors I wanted in stock. I changed the colors I ordered and was via phone on 12/9 that the items would go out that day or by the latest the following Monday. Today (12/13), I recived an email that my items have gone to the warehouse. When I inquired over the phone as to why I received an email that my items are showing shipped to the warehouse, I was told that they are on the way to my home. When I asked for confirmation, I received none and was then told that they would cancel my order and they never even asked who I was and then hung up on. How can they cancel my order if they don't know who I am. Of course, now it is too late for me to order hover boards from most other retailers without paying a premium. I had four other options at the same price on 11/28 to include Amazon.

Be wary, they have an F rating with the BBB.

I been waiting on my order Since I put it in on November 25 2016. First it was sent to the Wearhouse for put not pick up by ups I was given a tracking information but still no package so now it's week two and I received a email about the company don't have the color so right now I am at the point where I really want my money back. So I choose a different color but the package is still in the Wearhouse. I just don't understand but now I want my money back as guarantee.

I purchased a Go-kart from Powermotor Sports in California. I'm a resident of Alabama. Being a single parent the price was very expensive but it seem to be a great quality. No where on the site did it say I had to assemble the Go-Kart myself and not 1 instruction manual or tools as it says it *FREE* on the website that comes with the Go-Kart. I had to pay someone to assemble it $100 plus buy a tool set $39 outisde of the $987 I spent to purchase parts of a Go-Kart that came in a box. The goggles and gloves didn't come via UPS or with the shipment in which the Go-Kart came in. I called customer service to voice my complaint and was treated like PURE TRASH by Rosa and Max who both by the way hung up in my face after I asked to speak with a supervisor. I've worked in customer service before and know there is always a Supervisor. The fact that I spent my hard earned money to purchase from your company and to be treated like garbage is very and I do mean very nasty and unprofessional customer service. This is the ABSOLUTE WORSE experience I've ever had to deal with in making a purchase so big. I will most definitely let future customers know of hoe you all treat your customers and to not spend one dime with you all. I will also make sure social media gets a hold of my complaint.

Upset Customer
Latoya S Cunningham

I purchased and electric ATV from Powersports Max. It worked for an hour and then broke. After 2 months, all I have received is a back of 2 ball bearings with a note to call a mechanic friend. If you want to try and get a refund, I have to ship back the ATV which will cost over $200 and no guarantee it will be fixed, replaced or refunded. their customer service is absolutely terrible. They rarely answer the phone and when they do they will tell you too bad, it is not their problem. don't buy from these guys as they will rip you off. The items are most likely refurbished and break easily. and when they do, you are out of luck.

THEY ONLY POST GOOD REVIEWS ON THEIR SITE. this one was ignored - You get what you pay for I guess. Shipping was fine but once we put everything together, followed all the instructions, it still will not start. The seat does not open and several people have tried, scooter owners even. The trunk doesn't lock so it's useless. We are now having to tow it to a shop to see if they can get it to start. I bought a new battery at $70 and battery charger for $40, now $95 for an hour of labor at a local shop and fingers crossed they can figure it out without going into extra hours. Buyer be ware! Buy local. Lesson learned for us!

Wish I would have read al of these complaints before I bought this. This company is so bad . im not going to go on about what happen bc its been so much it would take me so long to write it all . but please listen and busy from another company... very very very bad

We bought our kids 4 wheelers from this company. One came in a damaged box and has 2 tires that don't hold air, the other came without the accessories that were to be included. We made multiple calls with messages left as to what the problems were over a two week period of time. Our phone calls were never returned. On our final attempt, the phone was answered and we were informed that there is only a 7 day warranty on our 4 wheelers even though the website says it has a 3 month parts warranty and they will not replace the wheels or send out the missing accessories. We also never received an invoice or receipt. The bottom line, don't shop here. I wish we had read the reviews.

Unfortunately I didn't read these reviews. Purchased a go kart & received a piece of junk. As soon as I opened the box Parts fell out of the crate. The tires do not hold air. The Instructional CD doesn't have my model to help with assembly. There is no instructions or material to identify what or where any nuts bolts washes etc. go. I found 2 snapped in half bolts in the package. The roll cage foam is torn. I have to hire a mechanic to figure this out for me as well. I have NO idea what to do with it. Called for 4 days straight every 15-20 minutes & no one answered. I sent 3-4 email with my complaints & no replies. I contacted my credit card to fight the charge on this garbage. Don't buy from this company. Everything on their site is a lie. You will never get any help. I am contacting the BB in California after Christmas. I would also be happy to be added to any law suite against this company. How is it possible for a company like this to operate? I also understand why they give you a discount if you pay by a check or money order. Once they have the cash their gone. I'm hoping my CC company can fight them.

I ordered in cyber Monday via phone. I was informed the item wold be shipped in 2 business days. My card was charged and I called several times to get through to customer service. This lines were busy or never got through. Upon getting through after 50+ calls I was told my order had shipped. When asked for tracking # they couldn't provide anything. Finally yesterday evening I tried again 33 times and got ahold of a very rude disrespectful guy who told me to open my mind this was a busy time of year! Then said my order had processed and if I wished to cancel my order he would happily do so! I was appalled by the response I received. I emphasized this was a present for my son for his birthday and the company had no problem taking my money! I asked that the gentleman be respectful this was for a gift and he said I'll cancel your order not what I asked not the type of customer service I expected after spending $400 for an item! Do not do business with this company they are scammers and have several bad reviews by the BBB

I ordered a four wheeler which was not the right one I called the company back the rep had an attitude with me like I was in the wrong I shipped the four wheeler back in Feb it is now May still no bike no money I called months after months got hung up on was on hold for hours I finally got thru recorded everyone I spoke with recorded my calls fine a dispute against this company would be the best option for anyone do not ***BUY FROM THIS COMPANY***

I ordered a GoKart for all three of my kids 3 weeks ago. I showed up Damaged and I refused delivery. Its been that long since I have been calling and get a different story every time on my refund. I have explained over and over again this is my Kids Christmas money. I have had very rude Customer Service from them. They are all Rude and have no clue what is going on and I get a different story every time I call. I would never recommend these people to anyone.

I bought a 300cc scooter online, in early 2014, paying with my Bank of America credit card, paying $1, 890. When it arrived, I found out that it was a 2012 model instead of a new one. We realized that the front fender was damaged, the front grill was damaged, and the windshield had a major defect. We could not get it started, so after putting it together, had to get it apart to work on the carburetor which we found out was defective and needed to be rebuilt. Cost additional $300. Then Plus, we had no title. Several calls to the company got promises of a return call which never happened. Using their internal email, I reported the issues, but got no response. I sent mail, with pictures, receipts for work, etc. with no response. I went to my CC company, issued by BoA, initializing the complaint process. Only then, did I receive two titles for the scooter so I could get the title. Cost $210. Now I can drive it. Oops . . . no signals work, so I cannot get it inspected. Taking it back to a service shop, I was informed that the wiring harness is defective. Cost to replace unknown due to unavailability to find one in the USA. Service cost another $45. I am now have a vehicle that cannot be inspected for highways, therefore it can never be driven in public nor sold. I am out over $2, 500 for a paperweight.

Hoping that BoA would back me, I was informed that they were ruling in favor of the dealer, who, incidently, has over 100 similar complaints against them, ON THIS SITE, which I was too stupid to research. I am protesting the BoA decision in that they failed to do any research or follow up on my complaints, relying on a simple form letter of dispute as well a copies of my invoice. I don't know who I am more unhappy with, the dealer or the Bank. BEWARE.

We purchased a go kart from Powersportsmax on 11/25/2011 as a holiday gift for my 3 sons for $1050 (cost + shipping). My children have had a total of 3 hours of ride time on this go kart. From day 1, it's had nothing but problems which we've communicated to the company on over 30 phone calls. with all these calls, it's taken days on end for return calls from service. We've had to replace a number of parts at the advisement of powersportsmax: ignition, starter, voltage regulator, carburetor, spark plugs and all on our dime because powersportsmax is claiming its not under warrantee and normal wear for this type of vehicle. we've asked to speak to management and no one has responded or addressed our issues or concerns. We've been told that owners do not come to the office and mgmt is rarely there. We questioned why such problems with such little ride time and been given nothing but a run around. The option they gave us was ship back to California ($250) or find a local repair shop neither of which is a good or viable solution. The other issue is that we purchased based upon positive feedback on their website from past customers later to find that they only post the positive feedback as we tried to post negative feedback which was never posted. all in all, very deceptive and non-consumer focused.

we filed complain with the BBC and there response was "Customer should have read all our of policies before purchase. We processed under warranty. All problems customer reported were processed. "

After 3 months of reviewing different mopeds, I was so excited when I saw one from this dealer. We ordered it, paid for it and arranged to drive down and pick it up so that they could show us the scooter and we could make sure everything worked. My husband and I both talked to different representative and had been told that the"unit" would be inspected prior to us picking it up to make sure everything worked and then they would go over it with us when we got there. The web-site says " After that we will tune your unit, adjust your carburator and test your bike" Says they inspect the unit which includes engine, cables, lights, brakes, insturments hoses, transmission, oil and fluid level and some other parts. After driving 7 hours and giving them 3 days notice, we arrived to find the "unit" still in the container, never opened. After they opened it, we noticed several scratched in the chrome and plastic parts. We wanted the unit replaced, but they said apparently they are all like that. We agreed that they would order new parts and ship them to us. They never did a pre-inspection delivery according to the website they have, the unit was never started and they never made sure it was in working condition. After driving 7 hours and waiting for a manager to show up for 2 hours, and being totally exhausted we told them that we would take the unit. We had also been told that they would mail us the MSO documents by the next day so that I could register the unit. When we got the "unit" home, and finished putting it together, the horn didn't work, and neither did the remote start...after calling the company, it was determined that the horn was defective, something they could have found had they done the inspection they were suppose to. They told my husband that the horn and the other parts were shipped on 4/23, however, nothing had been shipped until the 26th. The parts they said they ordered and shipped We still have not gotten the documents needed to register this "unit" and it has been 12 days, we are now being told it could take up to another 2 weeks. I would NEVER recommend this company or its other names, PowerSPORT MAX to anybody. They are a shady company with no respect for customer service. RUN FROM THIS COMPANY, DO NOT BELIEVE A THING THEY SAY AND DON'T TRUST THE BBB TO PROTECT YOU. AFTER MY EXPERIENCE I WENT ON BBB SITE AND THE COMPANY HAS HAD 99 COMPLAINTS AGAINST THEM IN THE PAST YEAR

(First delivery attempt, never showed up: 2nd attempt had the same experience as other reviewer;sent on a semi, couldn't make it down my driveway so I had to drive down and put it in the back of my minivan with one delivery guy, so I had to help move it into my car) When we finally got it and went to put it together on Christmas, the instructions were terrible. Took hours to get it running in which it had to be jump started every time. After about an hour total of running time over the span of 3 days, the cable broke on the gas pedal. The steering doesn't work right either. My husband called the company 4 times. The first 2 just rang and rang. The third, someone picked up asked the problem, then hung up on him. He called back again, and someone answered, put him on hold for 45 minutes and then hung up on him. Completely ridiculous. It cost $230 to ship it, and policy is you pay shipping back, too. Therefore, you could end up paying $460 and end up with nothing. Real rip-off company! Horrible! Stay away!

I see a bunch of complains on here about powersportsmax. If you're wondering about buying from them, I'd say go for it, as long as you are knowledgeable about vehicles and know how to fix and assemble things. Thats where most of these issues on here come from, people getting their bikes and expecting them to run immediately, not knowing you have to assemble a few lines on the bike, and fill it with fresh oil. And as far as the damages go, yes its going to happen, you're getting products most likely shipped from china, so don't expect your package to make it back in one piece, this is guaranteed. However damages aren't going to be catastrophic, just things like dings and such. And there is a high chance if you pick a color that is popular and runs out, that you'll be sent the wrong color as well. Just keep these risks in mind, and if you're okay with them, go for it. I knew this all could happen and got my 250 cc motorcycle anyway, complete with a little ding on the lower left side. i didn't care how it looked as i just wanted to learn how to ride, and 1750$ for a cheapo l chinese learners bike like that isn't a bad deal at all.

My son 12 years old, saved for almost a year for this go cart. when it arrived it have 3 defective parts. It ran for about one hour. I called and was promised all 3 parts within 5 business days. 2 weeks later I finally got someone to answer the phone and was told there was no record of the parts being ordered. I re ordered and on the 32nd day 2 parts came. Still won't run! And now the muffler fell off! Product is junk and customer service is worse. Please never do any business with this company.

The 110cc P60 ATV we purchased for our son from powersportsmax.com was delivered on 7/13/11, which he still hasn't been able to ride. The laundry list of problems with the junk product we received include: a cracking sound & fire coming out the right side of the motor, rear brakes don't work, ignition switch is defective, front brake cable is melted from being wedged in the motor and the battery won't stay charged. (Sounds real safe for a kid to ride, doesn't it?!) Even though we should not have to worry about troubleshooting a brand new product, my husband started out willing to do so. However, after at least 20-30 attempted calls to customer service on 7/15, 7/18, 7/19, 7/20, 7/21 & 7/22, we've now discovered what a horrible company we made the mistake of dealing with! Never before have I heard of customer service reps hanging up on their customers, ignoring our phone calls, and lying everyday when they say their manager will call back, which never happens! They obviously do not know what customer service is! Unfortunately, we did not find all of the bad reviews online regarding this joke of a company until it was too late! We've submitted a complaint to BBB and our credit card company, but still worry that we may be out the money spent we wasted on this junk!

We purchased a Dirt Bike and an ATV for my sons for xmas. My son was so excited to get an ATV on xmas it was 530am and we were ready to let him ride it, we couldnt get it started for nothing, we put it in the gaage w/ a space heaterand tried all xmas day toget it started, my son came in the house after trying and said the handle bars fell off, the handle bars cam unwelded from him sitting on the ATV trying to start it. Mind you hes 65 pounds. Then had a welder friend fix it two days after xmas, finally got it started really cold here in Indiana only rode for about 15 minutes next day went to ride again, next thing we know the ATV is smoking bad, my son jumps off turns the ATV off and Im looking at it and theres a long trail of gas behind him I open the gas cap and you can see all the way to the ground, the welding fo the gas can came off . TWO things came unwelded that could have caught fire. We called the company and they said will just send you a new gas tank. We said absolutley not, we want to send it back and get our money. They didnt want us to send it back we did anyways. They said they need to inspect it for a refund they inspected it and said theyll refund us but there will be a restocking fee and I said NO WAY like they are going to resell it, they said it was used I said there was a manufacture defect not one but two. They also said they would NOT refund our shipping bill that we had to pay to ship to them even though it was a manufacture defect. Im really pissed off about this. I work way to hard for my money to be ripped off by these jerks. I just knew if I did some searching Id find I wasnt the only unhappy person. I guess I'll get the credit card company to go after my money. Id like to shut their business down, I asked him JC the " Manager" how he slept at night. Hope that makes him think. F $%@$#% ER!