Priceline.com
Reviews and Complaints

Booked a flight in August for a March vacation for $1500. Tried to cancel flight but they could not do it. They did refund the hotel, but the flight was a lot of money. I’m having my credit card investigate it and cancelling my card but it was already charged. I can’t afford the trip now and cannot get any satisfaction. I will NEVER use Priceline again OR Alaskan Airlines, they rip people off.

My name is John Conway. I use Priceline very frequently for hotels but it is the first time that I have used it for air travel and car rental. The air travel was fine but I booked a car at Dollar Car Rental (reservation # K3412808284 ) (Priceline Trip Number: [protected] ) but when I got to the counter they told me that there would be at least a 2 hour wait. I had to take a cab to my meeting in Delray Beach.

I traveled to Chicago, IL from Houston, TX January 10, 2023 to attend my father’s funeral on January 10, 2023 beginning at 10:30 am. I reserved and paid for a rental car on priceline.com. The reservation information is as follows:

Confirmation number 01986725US6
Pick-up Tue, January 10 9:00AM
Drop-off Tue, January 10 7:00PM
Location
Avis Rent a Car
O'Hare Intl Airport (ORD)
10255 West Zemke Blvd, Chicago, IL 60666
The following flight, Houston, TX - Chicago, IL

Tuesday, January 10, American Airlines Flight 2055 arrived on time, leaving at 6:00AM lAH and arrived 8:35AM at ORD. I went directly to Avis to pick up the rental car. When I walked into the building, Avis was located straight ahead and to the left of the hallway. There was an extremely long line of people waiting , some as long as two hours.

A security guard in the building advised me that there was an Avis office located upstairs and that I could go upstairs to get assistance. I went upstairs and there was a long line of people waiting to be assisted who had also been waiting for hours.

After waiting a few minutes, I was told that upstairs was for preferred customers only. By that time I had to call a relative to pick me up because I would have been extremely late or missed my father’s funeral all together while waiting to get the rental car.

I never got the car, was not assisted by any customer service representative at the Avis location and was still charged $133.60. I contacted Priceline customer service Thursday, January 12th to resolve the issue. The customer service representative rambled on about the no refund policy and totally disregarded the fact that I absolutely did arrive on time to pick up the car and to no fault of my own wasn’t assisted. The location was clearly understaffed and employees not helpful at all.

My experience with Avis and Priceline employees has been horrendous. I am requesting a refund. Proof of my fathers’s funeral and flight information is attached along with the rental car receipt.

I purchased a round trip ticket to El Salvador from Wichita KS on Sept 20, 2022 for travel on Dec 15 booking #P3F7242. I received multiple schedule changes perhaps 10 to 13 including time delays up to several days. I was rerouted to different airports. And finally they claimed there were no seats. I called the airline, they had seats on both original flights but, for some reason Priceline could not book those seats. I ended up driving to KC amd.flying from there. I must have spent 16 to 24 hours on hold with them being transferred from person to person. All I get is a big runaround. It has been 4 weeks since I requested a refund. I have called and talked to their people 4 or 5 x for refund. They say the refund center will contact me. I have been told this 3x. They never call. What can I do to get my refund?

I had reserved and paid for tickets for 2 tickets using credit from previous cancelled trip CANCELED

Sun, Aug 1 - Thu, Jul 29 [protected]@ $ 116. 00 / per person. I did not see reservations closer to date of departure and called to confirm the night before, Priceline representative stated all is good for departure 3/12/22 @ 530p for 2 people including myself and an under 18 minor. Arrived @ Cleveland Hopkins airport for departure time and there was no ticket for the under 18 minor. The system but no “ticket” We could not check in or board plane. I would not leave my minor and hop on plane solo! I spoke with American Airlines desk attendant, several Minutes went by while he researched the issue. It came down to an error on Priceline side. A “ VCR” was there so what he explained is that no ticket was generated for Rajah. I do not understand this as I have used Priceline before and reserved, paid for and did not have a issue flying I called Priceline, the fist representative answered and quickly put me in hold to get someone else. I then spoke with a “supervisor “ YHam, whereby she put me on hold several times during a long about 3 hr conversation without a resolution. Please note I was still in airport. She stated it had been investigated, however she did see the issue. It was very frustrating and time consuming.

No Resolution! I ultimately had to pay for a ticket and was able to get on flight next day morning d/ t luck of flight being delayed! I am asking to have a reimbursement of cost of ticket $ 361.80 this includes the credit of $116.00 that was to be used when I initially called to reserve and pay extra $85.00 for the tickets

Please respond, Thank You

I would like check sent no more “credit”

Priceline should have address on file

Thank You

T Brown

[protected]@yahoo.com

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On January 8th I contracted with Priceline for a Hertz rental car. Priceline Trip #[protected]. Pick-up February 19th and return February 28th. On January 10th my travel dates changed. I now need the rental for 4 days less and wanted to pick the car up on February 23rd. I contacted Priceline first online and then by phone. I explained the date change. No refund was requested. I just asked Priceline to advise Hertz that I would be picking the car up 4 days later. They told me to call Hertz. I called Hertz. Their representative explained that since Priceline originated the reservation, only they could make a modification. I called Priceline back. The representatives there said they could make no changes. I kept explaining to them that I didn't require a "change." All they have to do is advise Hertz that I will be picking the car up 4 days later. I'm not asking to be refunded any money. They said this constituted a "change" and they could do nothing. What? They refuse to communicate a client's request to have the car I'm paying for be held in the same parking spot where I'll pick it up 4 days later. No change of contract is involved. Merely a notification of a pick-up date. I'm still paying for the car. This is insane.

I was using priceline and the sight got stuck when I was just trying to price to stay at a hotel in Helen Ga at Baymont Hotel. I hit refresh and it charged me. I called Priceline to let them know not only was that a mistake on their end with their software but also, I have covid which is beside the point but regardless this is wrong for them to charge me. I called them immediately to let them know and they would not listen to me that I did not book it. A week prior when I was pricing something the same thing happened, and they shut down their services until it was resolved. You can look back and you will see they charged me at that time three different times for a transaction I did not make but they refunded me. This is a reoccurring problem and I do not feel like I should have to pay for something I did not book. The priceline charge I am referring to is Jan 9 for 191.88.

My phone number is [protected]

I booked a room for Greenville NC for the Hilton through your app, and you booked it as Greenville SC and have not refunded my money. You all promise to send me a confirmation email which never arrived and if I would've got one, I would have noticed the discrepancy and also, I could not bring up the reservation in your app until after I called and inquired. I 100% sure I booked for Greenville, NC and you all will not refund my money. I have called numerous times and emailed with no resolve. I have been promised this would be escalated and would be contacted in 2 days, that has not happened yet! I am a very dissatisfied customer and I want my funds back and this resolved. I have asked for a forward of the confirmation email with date and time stamp and have yet to receive it otherwise I would not complain, because with the confirmation email, I would have noticed the mistake on your end and rebooked. It's Standard multi industry practice to send confirmation emails for products and services bought online and you all did not live up to that and now I am getting the run around. TRIP # [protected]

To whom it may concern.
My name is Sandra I Bernard, Confirmation number for the TRIP IS QQOBVU
Travel date was supposed to be from the 17th Nov-24th Nov 2022.

On Nov 11th 2022 I purchased a ticket from Priceline to go to Trinidad to bury my mother, seeing that the funeral was going to be on the 18th Nov 2022. I called Priceline back and Spoke to Jerry who told me that seeing that my ticket was for Main Cabin I would have to pay, and I told him I was going to bury my mom, he then placed me on hold for a few minutes, when he returned he told me that I can pay $190, I gave him the card to pay the $190. I then received an email that it was time to check in. I could not believe that my trip was cancelled. I called American Airlines, the Representative then informed me that she could not help me since I use a Third Party. I then called Priceline and got Mr, Brian Miller who told me that I would have to buy a new ticket and I questioned why since I paid the additional amt. Mr Miller was very nasty to me and when I mentioned to him, I'm going to call the Army and report how they treat Soldiers he rudely hung up the phone. Someone needs to be responsible since they cancelled the TRIP and not me. I have tried on numerous occasion to resolve this matter to no avail. I did not cancel the TRIP. Had to purchase another while battling the death of my mom. If more information is needed. I've heard stories, but never believe it could happen to me.

Dear Priceline Support,

I am writing this email regarding my booking confirmation number [protected]. I booked my flight with you on the recommendation of a very close friend of mine who is also your frequent flight member. However, I am very sorry to say that I had the worst experience of my life.

I faced various problems and issues after booking my flight with you. Firstly, after making the payment, I wanted to reach the helpline to ask a few questions but nothing was working, I tried calling through various means but could not get your response. Secondly, when I contacted for a query to add on extra luggage and pay the difference, the helpline guy told me that I needed to contact British Airways which was my carrier airline and then I had to call British Airways. They told me that I have to call Priceline. Now, I was standing nowhere, I did not know where to call. Either it is you who is the right authority or British Airways is the right authority. Thirdly, when I went to the airport, I got my boarding pass issued and added extra luggage by paying an extra amount of dollars. I also upgraded my flight to the business class. After that, I got stuck in the bathroom and as soon as I reached the gate, there were still many minutes but the staff of the gates refused to let me enter. I tried a lot by requesting them to give me permission and instead of understanding my position, they did not let me enter and sit in the aircraft even though the aircraft started 30 minutes later. After that, I lost my flight. I was in a bad situation, I had to reach the US for an urgent meeting so I had no option but to rebook my flight with another airline and paid extra 3 times of the amount to fly as I had to reach the US at every cost. Now, I am trying to request for the refund as I missed my flight but nobody is ready to help me when I called Priceline. They said that I have to contact British Airways for the refund and when I contacted British Airways, I emailed and filed a complaint to British Airways for my refund or compensation. Now they again said to me that they can’t help me and I have to contact Priceline. I am nowhere now. My complaint is firstly against Priceline for not being approachable and for the bad attitude of the staff of British Airways on the airport. Secondly, against the inability of Priceline to respond to me on how to proceed with my refund request.

Looking forward to hear from you at the earliest.

Regards

Hamza Shaikh

[protected]

On 11/29 a flight was booked and a price match for the return flight was given. Email was sent confirming that credit. A call a week later to Priceline and it had not been processed. I was told that it would be processed within 5 business days. A call a week after that, I was hung up on by customer service. Called back again and was told that it was processed on 12/15. Called back a week later and was told that it would be processed by 12/30. It's now 1/3/23 and the credit has still not been processed. I spoke to a supervisor who's only response was that he would resend the credit request. The total amount is $44.90. Completely unacceptable that it's now been 5 weeks and that amount has not been processed.

I booked a covid-19 vaccine for my mother with Priceline Pharmacy Chatswood on 3rd Jan 2:30pm. On 9:15AM 3rd Jan I received a call from [protected], a lady told me she can't find my mom's records in system (My Mon had the previous vaccines in another country, so this is expected) and she cannot guarantee my mom will get the vaccine today. I asked for a link for me to upload my record so it can be verified before we arrive here. The answer is No, which means I need to bring my Mon to pharmacy just to upload and verify certificates and a 2nd appointment requirement to have the vaccine.

I booked a trip with a hotel, car, and flight through Priceline and it was not showing up on my past trips in my account to receive my points. I looked in to this further and noticed this happened with another trip as well. I called Priceline and they told me there was nothing I could do and the woman straight up said "you are basically screwed on those points"

I will NEVER again book through Priceline and word of mouth goes a LONG way! I will NEVER suggest a friend or family member to book ANYTHING through PRICELINE.COM!

Hi

I Melvin Mathew have booked as usually through priceline and paid $145 Trip number - [protected]. Booked to Days Inn by Wyndham on 27th Dec. Reached hotel by 10:30 pm they informed they dont have any reservations on my name and our hotel is already full booked. I understood that they have overbooked me. On calling their call center leading to Philippines they said have to call their partners to confirm. Me sitting in the hotel lobby notices that hotel received the call in 30 mins. At the end by 1am they mentioned sorry we confirmed the hotel is over booked we have 2 option cancellation or we can book an hotel. I wanted a shelter for night so i opted to get an hotel. It went too and fro and at 2pm they said sorry we only have an option to cancel.

Finally i have boked to different hotel paid doble price and booked an cab frim there. Lastly they are offering an compensation of $21 (made a joke out of me for all the pain and humiliation)

Please contact me back on [protected]@gmail.com

Thanks

We call the hotel to check it is safe for staying there. On duty manager confirm and we reached there. On arrival next door neoghbour start coughing just outside the bedroom window and severe sick that co tinnitus coffins. I call and inform the reception they said we will check on all hotel was empty on 25th Dec.

It was so obvious and loud noose of coughing constantly and they refused to change a room or refund nor giving my option

I got sick.change travel plans. Currently waiting for my lawyer to get back to me.

I need to know we book with price line what are the legal expects or policy you have.

Purchased non-refundable round-trip tickets (also purchased trip insurance) in Nov 2022 for my son’s Naval Recruit Graduation Ceremony scheduled for Dec 9, 2022-per Navy communication to parents. Following is flight info.

DATE: FRIDAY, DEC 9, 2022

TICKET: [protected]

FLIGHT NO: 2805

BRADLEY 5:22a-Arriving OHARE 7:11a

TOTAL: $317.19

After purchasing my flight, as we got closer to graduation, we were informed by the Navy that tickets were REQUIRED TO BE PURCHASED IN PERSON ONLY THE EVENING BEFORE the graduation (Dec 8, 2022) as tickets would NOT be available the morning of Dec 9, 2022.

In order to not miss my son’s grafuation, I had no choice but to change my out-going flight to arrive the evening before (Dec 8, 2022). Flight info was changed to the following:

DATE: THURSDAY, DEC 8, 2023

TICKET NO# [protected]

FLIGHT NO: AA377

LAG 11:30a-ARRIVING OHARE 1:32p

TOTAL: $136.21

Both trips were purchased thru American Airlines. I am requesting a refund $317.19 as I had no choice but to change my flight to Dec 8, 2022- based on the information that was not timely provided by the Navy when my original flight was booked.

I appreciate your consideration of accepting my appeal & refund of $317.19.

Thank you

Loretta Wieler

I purchased 6 tickets to travel from SNA to VietNam for 12/23/22. This was booked several months ahead of time. Today, when I am checking in, I can’t because Priceline staff combined our first name and middle name as our first name, which no longer matched our passport. Why would someone ever change our first names for tickets? Our confirmation had the correct names but someone at Priceline thought they should just combine names? What?! So, now I’m trying to spend the day before our trip to resolve this so we can get on the plane. This trip is costing thousands and thousands of dollars and countless time to prepare. This was very incompetent of the staff at Priceline.

Confirmation code: FSAYNY

I called Priceline and they said they can’t do anything and I have to resolve it with Alaska Airlines. Now, spending hours trying to get a hold of them.

Absolutely unacceptable behavior on Priceline’s end.

Priceline trip number
[protected]
Purchase date
Dec 11, 2022
Payment method
Visa (8485)
Billing name
Melissa Smith
Daily rate
$52.74
Number of days
X3
Taxes and fees
$58.88
Car subtotal
$217.10
Total charged
$217.10
Prices are in USD.
This itinerary including summary of charges is your official receipt.
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Available to purchase until Fri, Dec 23 at 12:00PM EDT
Protect your rental car for $39.00 (Recommended)
Collision Damage Protection provides up to $75,000 for repair costs with $0 deductible and is cancellable until your requested pick-up time.
Add protection
car image - Nissan Versa or similar
Compact Car
Nissan Versa or similar
Auto
AC
Unlimited Mileage
Pick-up
Fri, December 23 12:00PM
Drop-off
Mon, December 26 12:00PM
Location
National Car Rental
Savannah/Hilton Head Intl Airport (SAV)
436 Airways Ave, Savannah, GA 31408
How to get there
Confirmation number
1444584700COUNT
National phone number
[protected]

I created a booking in error in mid-November 2022 (I created the booking for December [protected], instead of November 25-30). Seconds after creating this, I called Priceline in attempt to fix this. They told me I would need to call the hotel directly to try to obtain a refund for these dates so that I may book my room with the appropriate dates. I called the hotel, and they stated that they would be able to process the refund if Priceline sent an email to their accounting department requesting the authorization. I relayed this message to Priceline, and they sent the email. I called Priceline numerous times after this to receive a status update, to which numerous of the customer representatives I spoke to acted like they had no idea what was going on when this should have all been in my prior notes for my case. Finally, I spoke to someone who I thought was helpful. She assured me that this matter was being resolved, and that I would be able to receive this refund, but that fees may apply from the hotel, which at that point in time, was better than nothing. She stated that she would get in touch with the hotel and find out what the fees were, then get in touch with me via email. Days later, I receive an email stating that there is nothing they can do to help me. I would not be receiving any refund at all! I email back with my confusion, and receive the same response. Do not book with Priceline! It is now days before this booking, and I've received no refund, when I was told that this would be handled! It seems that they just try to get your hopes up to get you off their backs!

Booked through priceline 3 tickets from Rome to Bari roundtrip ticket numbers [protected],[protected] and [protected] with ITA confirmation number SGQZJD. the airline cancelled our return trip because we couldnt make the trip from rome to Bari. Looking to recovery the taxes on these tickets in the amount of $168.30. Priceline tells me the airline must trfund and the airline tells me priceline must refund. Dennis Shepherd [protected]@gmail.com

[protected]