Procter & Gamble
Reviews and Complaints

This is a message I sent twice using the Duracell website. No response.

The device is a "puck" style light for our camper which uses 4 AAA batteries - no name or model is on the light. The batteries were made in the USA in MAR 2028, code 1006588 We put batteries in this spring to prepare for camping season. Everything worked fine until our last fall trip. We went to use the light and it did not come on. I opened the battery compartment to make sure the one had not come loose and found that one battery top had popped open causing corrosion. I did not try cleaning it yet because I wanted to contact you first. Please let me know how to proceed. Thank you, Chris

Chris Osborne
3141 State Hwy 73
Wisconsin Rapids, WI 54495

I love tide and used it for years. I am a senior citizen and the last Tide pods I bought at Sam's club I could not get open with the slide closure. First of all they are to small and very stiff. I hurt my fingers trying to open. I understand child safety but you need to do better for the older citizens.
Please make modification so we can handle the bags

After use the rash appeared on arms and feet.. Washed it off with water and soap.. Rash is still visible... Doctor recommended steroid cream..
To the point... I made a mistake using body wash instead cream. The labeling should be larger and closer to. The top and large. Print...
When working with elderly people remember we don't see small print.
Thanks for your time
Margaret Feczko

Just opened a new package of Bounty paper towels. They are not now "the quicker picker upper". They are so thin. What the heck is P&G doing.

Charmin toilet paper also is terrible now. And in order to get it as wide as it used to be, you have to pay more. Ridiculous!

I am very disappointed in both products!

I purchased a pack of AAA and AA optimum batteries at Sams Club and they are leaking. I have to replace all the ones I used with another brand and the mess they have made is indescribable. I looked at the package this morning and they are leaking in the pack they came in also.
What a piece of junk. There are no lot numbers or expiration dates on them so I have no way of knowing how old they are. Good way to cover your tracks!
Done with Duracell. Used to be the go to battery but no more.

The Duracell Alkaline AA batteries (2) in my Mini Maglite AA (2) leaked. The Maglite stopped working. In an effort to remove the Tail Cap to check / replace batteries I found it to be seized to Barrel due to leaking batteries. I had to cut the Maglite apart for verification / battery removal. ...Warranty ?
P.S. I sent a similar response to : Duracell via :"Contact Us".

Dennis Minks
2468 Baker Lane
Decatur, Il. 62526
[protected]@yahoo.com.

They did not used to leak. Now they do.
Apparently you have changed the design or the manufacturing.
That means that Duracell Batteries are no longer worth the premium price.

leaking from batch number [protected] 41. Purchased from Tops Markets on July 31, 2020. In the 12 pack marked Duracell optimum extra life/extra power

David Foster

117 Bennington Rd
Buffalo, NY.

I have use downey for many years. I really like the downy with the pink cap, not sure what the true name is,
It maybe the original fragrance.
I am sensitive to fragrances, I don't like the smell of the ultra downey mountain spring fabric softener & I don't think it
Softens the clothes as well as he pink cap product.
Can I get a coupon for the pink cap product?

Dear Sir(s) August 21, 2020

I purchased the air freshener from a Target store. I put the air freshener in my 2017 Subaru Forester that I just purchased on June 20, 2020. I noticed the damage on August 12, 2020. I made an appointment for my 30, 000K service with my car dealer Patrick Motors. I originally thought that the damage was due to the heat and it had melted the trim. I took the car in for service on August 21, 2020. The dealer called to inform me that the damage was actually due to the air freshener that was on my vent. Some of the liquid had leaked from the air freshener on to the trim & grille vent. This corroded the parts on my dashboard and had cause the damage. I requested a quote for the repairs that were necessary to fix the damage. The estimate to repair the damage parts & labor totaled $172.96. I am extremely upset that the vehicle that I just purchased two months ago has this damage on my dash due to this product. I am requesting reimbursement for the cost $172.96 to repair the damage that has occurred as a result of using this product.

Thank you in advance for your help with this matter.

Best,
Marialaina Lannin
58 Woodbine Avenue, PO. Box 1381
Pembroke, MA. 02359
[protected]

I recently purchased a 3 pack of "febreze one" air freshners. The package in which these are stored and shipped is thick plastic that is difficult to open without using a sharp knife or in my case tin snips. Why are these packages made so difficult to open and remove the refills?
This would be a nice project for a young engineer to make much easier access to the refills, or ship a pair of tin snips with each purchase.

Larry Walters
3442 Cumberland Dr.
Lawrenceburg, IN 47025

[protected]@comcast.net

I bought the flash speed mop gigs pack on 15/6/20. I have never had such a useless set in my entire life I bought it because being disabled I thought it would free me of filling a bucket. I started with the three packs and by the time you have got one out you are wet seconds later the mop is dry and you are quarter of a way through a small amtico floor. I reopened pack towel drips all over and needed four to five to do floor and hallway. Decided After seeing an advert that putting towel in from box looked easier so opened box and found it awash with liquid. Was easier to use but when I'd finished the box does not seal the plastic cover is loose and moved badly the liquid would be everywhere u til it dried up which I assume would not be long.
On top of all that the floor looked streaky. Always you flash in bucket and never had streaky floors. This was nit in the least the quality of anything I would have expected from your company.
Please Reply ASAP
Mg.[protected]@yahoo.co.uk Marilyn Green 26 Roma Corte 1Elmira St Lewisham SE137GP

I put eight of these batteries in one of my home security cameras. Two of the eight did not last more than six weeks before leaking and causing damage. I've never had this issue with regular coppertops; they last for about 5 months in continuous use. To say that Optimums last longer is simply not true.

It is no surprise to me that the TV ads for the Duracell Optimum feature the packaging because it is the only good thing going for these batteries. Beware, these batteries LEAK. If you have them in equipment that is valuable to you, check these batteries EVERY week for leakage. I've never had this problem with regular Duracell Alkaline.

I bought the Optimums to use in my trail cameras believing they would be just what I needed giving me long life and reliability. I will now have to drive two and a half miles each way to check and repair, if possible any damage done to the cameras.

I ordered two of the same item In May & received two different products. The packing slip even had the correct items on it. I have emailed them 4 times with no response. I then attempted to do a virtual chat & it said they had 83 assistants to help yet due to high volume please call. I attempted to call & again due to high volume please email. I then went to P&G web site & started a consumer chat; she deferred me to a site called "Get Answers" for $1 (reimbursed so they say) this site wants a credit card #, service is $1 for 7 days then $50 a year if not cancelled. What kind of scam is that! I immediately logged off. So Proctor and Gamble, all I want is what I ordered & paid for yet they make it impossible to reach them. Shame on them!~

I recently purchased 1 x 500ml of"Pantene Pro V Classic clean shampoo" and 1 x 500ml Pantene Pro V Conditioner as they were on special offer at "Waitrose" Portswood, Southampton. The following day I decided to wash my hair, I applied the shampoo as normal... no lather was created? I checked that I had not applied the conditioner by mistake... I had not. On inspection of the instructions they say "Create lather"... this did not happen!
Could it be that a manufacturing error has occured which has put conditioner in the shampoo containers?
The shampoo container has a bar code [protected] as well as 2 other numbers [protected] and [protected] L10

I had purchased Duracell Quantum AAA Alkaline batteries, 24-pack, a few years ago. Please excuse my poor recollection as to when or where. The product is noted to be ‘best used before 2024' which is still quite some time in the future.
This is the third time I have found a visibly deformed battery still in the package. Other leaking batteries had been taken out of the remotes and devices, but I thought nothing of it back then. I have enlarged pictures of the expansion. You can see the lot number on one end as well as the expiration date. The same is found on the package backing, photos also provided.
Duracell prominently notes "GUARANTEED for 10 YEARS in storage" on the product packaging. I paid more for Duracell with the false belief that their product was better. They have been preying on consumers who fell for their commercials, and I was one of them. I really think that there should be come consumer action to getting them to own up to their product guarantee.
Although I have pictures, I will share them with any consumer advocacy group or product attorney who wishes to contact me.

This is the second Braun Oral B Electric Toothbrush I have purchased from Boots Chemists.
I did not keep the reciepts as they performed well inititially. It was when the batteries needed changing that the problems started, identical in each case. It was hard to get the end case off and even harder to get it on and make it work after changing the batteries. I have reached that stage again with the second brush and it's so frustrating. I have tried everything to try to keep the end in place firmly to connect with the batteries, without success. I threw the first brush away feeling I was just unlucky but now it has happened again I feel I need to let you know, I love an electric toothbrush and hate having to go back to a normal brush but I feel I have no choice I'm so fearful of the same happening again. Can you help.
Christine Ellis

We are long time users of Pantene products. specifically 2 in 1 shampoo & conditioner.

Recently (because our hair is somewhat dry) we purchased Repair & Protect. it turned both my wife and my hair into straw! The batch number is
(L) 92805395HF (20.1 fl). If we follow the instructions to wash it twice it is increditbly bad.

Today we through out the repair which should be called dis repair! and changed over to anothe bottle we had called Smooth & Sleek, all good!

Did we buy the wrong formula to help our hair, or is this a defect?

We are not looking for something for nothing, just the right information...

Thanks in advance for your guidance.

Hello

I bought some flash spray and it's ruined some of my belongings.

I didn't spray them but spraying my bath surface meant a little got onto the side of the bath and the paint is ruined.
Also my bath mat is ruined because I placed the bath mat on the side of the bath after cleaning and rinsing.
Also the laundry basket is ruined.
My bath mat is new and cost £15 only last week. I'll have to repaint the side of the bath and replace the laundry basket also at £20.
I'd be glad if you could cover these costs. Thank you

hello I placed a small spaces air freshner in the pocket of my car door and it had a chemical reaction that destroyed the small plastic car door part it was resting on. the car part is around $25 for a 2010 chevy cobalt ls 4 cylinder part number is 2272096 GP ABS I have the old car part and the air freshner that did the damage if you need to inspect it the air freshner caused a reaction that melted the car part and I would like compensation to get a new car part or the part itself please try to help me out I had to replace a broken one before and it was costly for a small snap in car door accessory it about 3 half 4inces long and skinny oval shaped black in color thank you my name and email address is Robert Viall 60 N. Main Street Apt d 3 Mechanicville NY 12118 [protected]@aol.com