Red Lobster
Reviews and Complaints

W always go to Red Lobster for the majority of our eat out meals and we always have good meals and service UNTIL TODAY AUGUST 26th 2023 4:45 pm. We used a nice gift card to use but the service was awful. Our cold water and a simple beer came but we waited and waited and waited for our meal. We did not get the biscuits but they later came with the meal along with the forgotten salad and the dipping sauce for one of the plates. Normally the salads and biscuits come right away and are not served all at once. This was a very bad experience and now well we just are not sure about going back. Well Just so you know out $50 gift card was a birthday gift and this should be replaced by you. Thanks.

We ordered take out from the Red Lobster, Surprise, AZ location off Bell Rd. Disappointed doesn’t even begin to express our feelings about our $60 order tonight. We ordered Crab Alfredo, which was so small, I’d swear it was a lunch portion…for $24. We also ordered the Lobster Pizza which had anything but Lobster on it, and it was cold. Finally, we also ordered a bowl of the Lobster Bisque, which tasted like the $5 version I get at Frye’s. If you guys are trying to cut costs, this isn’t the way to do it.

Good Day,

My name is Robin Taylor. My son and myself visited the Red Lobster in Woodbury/Deptford on 08/18/23. we had a bad experience and reported to the waitress, cook, and manager. The manager said that he would send me a gift card so that me and my son could return and try to enjoy the same dish again and hopefully have a better experience. He sent a Gift Card, but this is not satisfactory for me or my son. Please see attached photos of the emails he sent to me and the response I sent him. Please contact me at [protected] for any other resolution.

Hello, I have been harassed by Kelli Sells for months she has stalked my social media I even filed. police reports serval times she has come to home and threaten my life has told me whenever my family member or I come to the restaurant that she would spit in their food she's sent video of her spiting in food as well I am Truly reaching out due to the health hazard this may cause to others who will fall victim. Kelli sells has type B herpes and full-blown HIV I know its not a place to share a person's medical history, but this can be a hazard to the whole company. please stop this person from trying break your well know establiment

College Road locale in Ocala, FL July 19,2023, 11:00 am. Five of us dining for my birthday. Mom with out of control child screaming and crying at sonic volume disturbing us and others. Staff doing nothing. I asked mom to please stop child and she did. Manager, Brad, came into my space demanding to know what happened. Told him. Server for the noisy woman escalated to total [censored]-kissing. I think they were comped as food and drinks never stopped while we waited and waited and waited. Even was refused my free piece of birthday cake.

I am caucasian. The offender was black. Make your own decision.

I recently visited Red Lobster to use a gift card, but unfortunately, I did not receive a second side dish with my order. The manager explained that it should have been included, but the culinary chef who packaged my order must have missed it. Additionally, I was disappointed with the size of the flounder, which was smaller than a pack of cards and very thin. Even fast food restaurants like McDonald's offer thicker fish! For the price of the admiral dinner, which was $27.00, I expected larger pieces of fish. The clam strips were also disappointing, as they seemed to be the end of the bag and were only small bits. The scallops were tiny, about the size of baby Lima beans. Overall, I feel like I wasted my money and will not be returning to Red Lobster.

I went to Red Lobster's website (redlobster.com) to order some lobster tails for take-out. This was my fourth time ordering from them, and unfortunately, I ended up with a leftover tail again. I tried to prevent this from happening by writing a clear instruction on the online order that the two tails I ordered must be freshly cooked. However, it seems like the store at Bridge Port, CT did not follow my instructions and gave me a leftover tail on Christmas Eve.

I was disappointed with the service I received from this store. It's not trustworthy and doesn't care about its customers or the Red Lobster brand name. I hope they improve their service in the future so that other customers don't have to go through the same experience.

Despite this negative experience, I still enjoy Red Lobster's food. Their lobster tails are usually delicious and cooked to perfection. I also love their cheddar bay biscuits, which are always warm and buttery. The restaurant has a cozy and welcoming atmosphere, making it a great place to dine with friends and family.

Overall, I would recommend Red Lobster for its tasty seafood dishes and inviting ambiance. However, I would caution customers to be specific with their orders and double-check that their food is cooked fresh.

I went to Red Lobster with my friends and we had to wait for 25 minutes to be seated. Even though we arrived early, there were barely any people in the restaurant. We were getting impatient, but we finally got a table. However, we had to wait another 25 minutes before we could order our drinks. We were getting thirsty and annoyed, so one of us had to find a hostess and ask when we could order our drinks. It took another 25 minutes before our food finally arrived. We were about to ask for our drink bill so we could leave and find a different restaurant, but our food arrived just in time.

This was not the first time we had problems at this location. We were disappointed with the service and the wait time. We won't be returning to this restaurant. We hope they can improve their service and make their customers feel more welcome.

We went to Red Lobster and ordered a steak and seafood combo. The grilled scallops were really small, like bite-sized small. The garlic shrimp scampi tasted like it was made with some cheap garlic powder that was all salt and no garlic. The shrimp in the scampi were so small, they were barely bigger than the ones you'd get in a shrimp cocktail. The baked potato was plain, no toppings or anything.

The service was really slow because there was only one server working. My 94-year-old mother had to ask for help packing her to-go box with the food she didn't eat. It was a bit of a hassle, but we managed.

The steak was okay, but it wasn't anything special. For $29, we were expecting something a little more impressive. Overall, we weren't too impressed with our experience at Red Lobster and we probably won't be going back anytime soon.

I recently visited Red Lobster with a friend who is 90 years old. She had trouble reading the menu and asked our server for assistance. Unfortunately, our server also had trouble seeing and forgot her contacts at home. Despite this, she tried her best to help us and even offered to substitute the chips in my fish and chips order with something else since I didn't like them. I ended up getting cole slaw, but was charged extra for it.

After our food arrived, our server never came back to check on us. We had to ask another server for some assistance. When it came time to pay, I asked for a receipt and our server seemed surprised. Of course, I needed a receipt for my records.

Overall, the food was okay, but we were too upset with our server to enjoy it fully. We asked for a box to take our leftovers home, but ended up leaving without eating them. Despite the service issues, I would still recommend Red Lobster for their seafood dishes. Just be prepared for some potential hiccups in the service.

I gotta say, I had a pretty rough time at the Red Lobster joint in Watertown, NY. It was a real bummer, man. We ordered up a couple of lobster tails, but let me tell you, they were teeny-tiny! Like, seriously, I've never seen lobster tails that small before. They were so small, they could've been on the kiddie menu! And get this, they only gave us like, a tablespoon of rice with 'em. What's up with that, Red Lobster? My hubby ordered mashed potatoes, but even those were only about a tablespoon's worth. Like, come on, guys, we're hungry over here!

But that's not even the worst part. The bathrooms were straight-up nasty. I couldn't even bring myself to use 'em, they were that gross. Each toilet looked like it hadn't been cleaned in ages, with poop stains all over the rim and whatnot. And the floor and door were all sticky and gross. I was so skeeved out, I practically ran to my car to use some hand sanitizer.

Overall, I gotta say, I was pretty disappointed with my experience at Red Lobster. The food was way too small and the bathrooms were just plain nasty. I don't think I'll be coming back anytime soon, that's for sure.

Red Lobster on Busch Blvd in Tampa, let me tell you, we've been there before and it's been all good, but today was a whole different ball game. First off, we waited for a whole 15 minutes before anyone even looked our way to seat us. I mean, come on now, we're hungry and ready to chow down on some seafood goodness. I had to go up to a manager and let her know what was up after she walked by us not once, but twice.

So, we finally get seated and what do we see? Grease, and lots of it, all up under our table. I mean, it was so slippery we could barely even stand up to move to another table. It was like we were ice skating or something. And to top it off, we waited another 20 minutes just to put in a drink order. But you know what? We didn't even wait any longer, we just straight up walked out of there.

Now, I get it, places can get busy and all that jazz, but here's the thing, there wasn't even hardly anyone in there. I mean, what's up with that? We came to get our seafood fix and all we got was a slippery, greasy mess. Needless to say, we won't be going back to that Red Lobster anytime soon.

Me and my wife, we love to eat at Red Lobster in Southtown, Bloomington MN. We go there like twice a month, and we always ask for Crystal to be our waitress. She's the best, and we always have a good time when she's around. But let me tell you, the Rewards program is a big joke. I signed up last year, and I already lost all my points three times. I don't know why, but every time I scan my receipt, my points disappear. And I can't even check my past credits, so I don't know what's going on. It's so stupid, man.

Also, have you noticed that the food portions are getting smaller? And the Lunch specials are almost gone. I mean, what's up with that? Red Lobster used to be great, but now it's just okay. It's like they don't care about their customers anymore. I hope they fix these things soon, or we might have to find a new place to eat. But we'll still come back for Crystal, though. She's the best.

I recently visited Red Lobster and had a decent experience. When I walked in, I noticed that there were already 9 tables being used. The server told us to wait because the table was being cleaned. We waited for about 5 minutes and noticed the manager standing by the kitchen entrance with his hands in his pockets, talking to the server who told us to wait. He looked our way and then sauntered over to ask if we had been helped.

We were seated at table 412 and the server arrived to take our order between 4:25 and 4:27. Our drinks were brought to us at 4:36 and 4:43, and the biscuits and salad were brought out shortly after. My wife asked for extra ice, which was brought to us at 4:51. Our food was brought out at 4:57 and we asked for more biscuits. The server did a good job overall, but it seemed like the management could have been more on hand to tend to the guests' needs.

You can't manage from the kitchen entrance and definitely not with your hands in your pockets. Every time I saw the manager, he had his hands in his pockets. It would have been nice to see him walking around and checking on the guests to make sure everything was going smoothly.

Overall, the food was good and the service was decent. However, the management could use some improvement in terms of being more attentive to the guests. I would recommend Red Lobster to others, but with the caveat that the management could be more hands-on. This review was written on a Sunday while I was waiting for my car to be serviced at the nearby store 6356.

Me and my crew hit up Red Lobster in Johnstown, PA last night for some grub. We were all about that all-you-can-eat shrimp, so we ordered up two different kinds. But let me tell you, we had to wait a hot minute for our food to come out. And when it finally did, it wasn't even our server who brought it to us.

When our server finally made her way back to our table, we tried to order up some more shrimp, but she said we could only get one because of some computer issues. So we each ordered one, but my wife's order got messed up and she didn't get what she asked for. Plus, the food was cold and the fried shrimp were straight up gummy.

Eventually, my wife got the right order, but it was still cold. And to top it off, our server kept forgetting to bring us drink refills. By the time we finally got them, we were all kinds of frustrated. We paid the bill and bounced, feeling like we wasted our hard-earned cash on a subpar dining experience.

Overall, the service was straight up terrible and the food was cold and unappetizing. We dropped $60 on this meal and it was not worth it at all. Save your money and hit up a different spot for some seafood.

To whom it might concern

I was asked where I would like to go out on Father’s Day and I choose Red Lobster. We arrived there at 1130. There was one group of 7 in front then a group of 2 then us. We wait our turn to be seated. After being seat a group of 6 came in then a group of 4 then 20 minutes later a group of 2 came in and where seated. Everyone in there had a waitress wait on them. We sat there with them walking all around us and not one of them would stop to even acknowledge that we were even there. The last group that came in 20 minutes after was now being serviced the food. It was time to leave, My daughter ask for the manager to complain about it and all he could come up with was well try and get you another server. So we left.

All you people know is MONEY, MONEY, MONEY. Well, I spend out of own pocket around $4000.00 a year on dinning in and gift cards for my family and friends. That stops now. Here is the other problem for you: I have posted that no dinning at DEAD LOBSTER for the Corporation. No taking out of business associates to DEAD LOBSTER. If they want to go, there on their own that’s on them. I have also posted this to all my e-mail and have asked them to pass it on to their friend and families.

Please don’t try and send any apologies it’s to late for them.

Called Fairfield CA Red Lobster yesterday and made a reservation . They took our name and number. Upon getting there we checked in and was told it would be 15 minutes . Other people were seated upon arrival . We questioned this and was told they don't take reservations . Upset , we left and went to a competitor. Being handicapped and being my birthday ,I was looking forward to this dinner.

We called the restaurant !after to talk to the manager and was told she was u available ,too busy.