Roman's Pizza
Reviews and Complaints

Bought kids a pizza per attached receipt. Chicken. Kids on eating complained of different taste. on inspecting found unusual cubed pieces of unknown substance. Took pizza back to store to be told its beef. Little remorse shown save for saying we will make a corect one.

After hindu kids ate beef the response is we will make you a correct one.

You really need to get in touch with the enviroment you operate in and take cognisense of your customer base. Feedind a hinfu customer beef makes that customer an EX customer.

I bought 4 Pizza Pies from Romans, Palm Centre, Polokwane on Wednesday 22/6/2022.

One feta and Olive

Ons Tripple Cheese and

Two Chicken Mayo.

I also bought 2 x Fanta grape buddy drinks.

The Pizza Pies was over baked and had a terrible burnt taste.

The cheese cooked out and I was so disappointed as this is what we buy from Romans regularly. I ordered it online and waited 13 minutes for the order, which I do not complain abbout. But why over-baked and dry a hell.

As this was not bad service enough the drink was not cold, when we asked the staffmembers why, I was informed that it is Winter and other customers does not want they drinks cold...?

This was not acceptable.

Just baught a large pizza at valley view romans and 30% of the pizza was just crust, no cheese or toppings. You think for R104 for a singke pizza more than 70% would be covered in cheese and toppings. If they are going to be this stingy and expensive then I will be stingy with my business. In fact you have just converted me to pizza free lifestyle. Thanks.

How can you advertise a new special on the televisions with a fly in your box? This is disguisting. This is bad for the Company. I saw this on TV now on DSTV channel 101 during prime time

Romans Northmead Benoni.

We are a Mobile clinic and are on the road the entire day.

We always buy Lunch for our staff in order for them to use the Toilet Facilities at the Take-away place.

Today was the 5th time in 4 weeks that my company ordered from Romans Pizza Northmead.

For 4 weeks now (the Toilet is out of order).

I asked them previously if the facility is only for staff and was Informed by the Manager Fiona that it is for Customers.

Today when I phoned to enquire about this facility not being available, a lady by the name of Moho pretended to be the manager and told me that she did report it to the Owner Fiona but nothing has been done to fix the problem.

My question is - why must I support Romans and spent my money at Romans if we are not allowed to use the Customer Toilet Facilities?

I need feedback on this matter urgently because I see it as disrespect towards my peoples Human Rights.

Went to Glen Marais Kempton park Romans last night 25/05/3002, what bad service and undercooked thick based pizza... Thou we ordered thin base... The pizza was finished and in the window for about 5 minutes, when I asked for my order, they gave it back to the kitchen who added more toppings and then they gave me my pizza with cold toppings on.

One large pizza ordered via the online portal and accepted by Romans Pizza Jean Crossing. Recieved a message that the pizza will be ready in 20 minutes. When I arrived after 20 minutes, I paid and recieved order a slip with order number 170.

While waiting they were calling order number 158. My 20 minutes had passed.

After 4d minutes of waiting in store, now one hour. I had enquired about my order, the manager had come from the back to tell me that they under staffed. I had asked why was I not informed when I paid that my 20bminute waiting period would be extended to an hour or more due the fact that you are under staffed. The managers response was "I expect my cashiers to do that."

While waiting another customer came in and she was also told 20 minute waiting period.

Romans Pizza Jean Crossing staff, manager and all need retraining.

My name is funanani Rambau from Limpopo thohoyandou. I bought a pizza yesterday at Thohoyandou mvusuludzo mall. The pizza was not well cooked the cheese was not cooked it was too much and the pizza was white. Please attend to this am so so dissatisfied. We couldn't eat the pizza.My contact details are as follows [protected], emai address : [protected]@gmail.com

First I went to pickup any order as a driver for uber ther told me I must cancel the order because they don't have avocado and I must called the customer I told them no that is not my job.. That is your job to make sure when u open the store u have all items that is in the menu... Now they say I must cancel 2 request and it is raining no driver's... I really want to speak to someone who can understand my problem with ther staff...[protected]

I ordered a chicken and mayo pizza from Romans Pizza in Richards Bay on the 14th of May 2022. My pizza was very soggy and wet and unfortunately I could not eat it and had to throw it away. I am very sadded from this because this has been my favourite pizza and they completely messed up the order. It's actually wanted to vomit. I have attached the slip to this complaint

I phone ordered and bought two large pizzas at promenade branch last night (11 May 2022) at around about something to 8 o'clock during load shedding which I paid with my bank card a seafood and chicken, the seafood didn't taste like anything it was asif it was boiled and put on the base without flavor and to top it all off there was no sign of cheese on either one of it which was very disappointing, didn't even eat the whole slice and chucked the rest of the pizza in the garbage where it belonged, a R177. 80 later... Down the drain, I won't buy from Roman's again as my experience wasn't very pleasant

6 May Friday evening, 6.15pm

I telephonically ordered a Mushroom and Margarita pizza pie, I told the person who tooky order(I do not wish to name her publically), that my Son would pick it up, so she gave me an Order Number, 106.

My son picked up the order, no number appeared on the packet. I took One bite and realised with Absolute horror, that I bit into meat!

I'm a Vegetarian! And a Hindu, so as a collective, we do Not eat beef and pork!

I Bit into a ham pizza pie!

I am traumatized!

When I called the Branch, and spoke to the person who took my order. She told me she didn't know how that happened. I explained about my being a Vegetarian and Hindu, none of which she understood!

Asked to speak to the Manager and she asked me to hold on. A minute later she comes back online and introduces herself as the Assistant Manager. I recognised her voice and insisted on knowing where the Manager was.

She offered me 2 Pizza pies and tells me she will send me her cell number and I must take pics of the pie and send it to her.

I am left Flabbagasted with Pork in my dinner table.

I cannot tell you that I am Appalled, as I'm So Far Beyond that!

The sheer Gravity of this incident went Clear above the Staff's Understanding.

I ordered a pizza an hour ago from Romans Pizza Bethlehem, phoned them to confirm where my pizza is. Then they said it is on it's way. After a while they phone me back and said they don't have my address. I gave it to her and then while I was still talking to her she dropped the phone in my ear. Now I am still waiting for my pizza.

Friday night 29 April 2022 we ordered pizza online and received a sms at 18:36 to say our order is placed. The pizza took so long and at 19:24 my fiance phoned Romans Waverley to find out how far our order is. They said that our order is on the way. We are 3km from Romans Waverley and 27 minutes past after the call and still we did not receive our pizza. We phoned them again at 19:51 and heard how they said there's a problem in the background so they forgot our order and we had to end the call, because the staff were talking in the background and not giving us answers. 19:56 they called us back and said that the pizza is only leaving the store at that moment. The driver phoned us 20:06 when we received the pizza. It is unacceptable to wait an hour and a half for pizza and then when we finally receive it the pizza did not have much toppings on and the quality of the pizza is not what we are used to.

The service in the shop at the berg shop is real bad 1 lady to service customers they are more worried about the guys from uber eats and Mr D than anything else we have to wait an hour for our order and still they do our order wrong as we asked for half Jalapino the pizza comes with fill Jalapino really very bad service and now have to wait even longer cause they have to fix there mess waiting for long and have to wait even longer and the lady told the guy I'm doing a complain he said to her no problem I got my pizza at 20:18 just keep In mind we had to wait how long in the que as we were second cause they to busy with the uber guys

This will be the third time that I have had a bad experience at Romans Waverley. The first 2 times I ordered Sweet Chilli Chicken and instead of Sweet Chilli got tomoto draped all over the pizza instead! Today I purchased one Peperoni Deluxe and one BBQ Chicken and pineapple. The Peperoni Deluxe was drowned in raw garlic which made the pizza taste totally different to what it should taste and the bbq sauce on the BBQ Chicken And Pineapple's bbq sauce was so diluted that you could barely get the bbq taste which this pizza is known for! I am an avid Romans supporter, but I am really contemplating on never buying from this company again! You have built up a great brand, which is slowly being demolished by individuals who either do not have the knowledge of how to prepare your ptoducts or perhaps bad management that is trying to save on the main thing that is driving your brand, your product! Just as Rome fell, do not think that your company is infallible! You have multiple competitors out there that makes products just as well, if not better!

I bought the Pizza special at Bronkhorstspruit Roman's on the 21st of April 2022 at 18h25 - Barbecue chicken supreme. (1 thin base and 1 thick base)

The thick base dough still raw after purchase. I only realized it 25km away from the shop.

I tried too cook it further but it remained raw.

Very disappointed.

First time in 20 yrs.

Romans pizza how difficult is it to do your job right the first time? Really? You were dead at 16:00 this afternoon. I could understand if you were busy, but you were dead. We ordered two pizzas under order number 128 told you explicitly we want thin base pizza. Drive all the way home only to discover, Pizza was made on thick base. I do not eat thick base pizza at all. Worst is I am sick, was looking forward to a relaxing evening. Now I am sick and upset. Is it really that difficult to be competent at what you do? Worst is we paid for your mistake. How many other people just let it slide?

I placed an order on roman pizza on Mr D and the order was not accepted and I placed another order due to the 1st order not being accepted, to my surprise I was deducted two orders and received 2 order and I couldn't able to explain to the 2nd delivery person since the 2nd order was hand over to my girlfriend.

Magertia & peri peri chicken, filling was shocking cheese was Bearly there. This is the 3rd time this has happened such poor quality, yet I promoted this to family & friends cos when I bought it it was good, no the quality isn't the same from lenasia and ormonde branch, we paying for a product and service atleast maintain the stand, YOURLL start of well and then the quality drops.