Sam's Club
Reviews and Complaints

I live in Austin TX, I work 14+ hours a day, 7 days a week, I'm 58 years old. August 7th 3:03pm, I recieved an alert my Bank card was used to charge /$ 468.10 at store 6482 in Dallas TX. I was at work in Austin, my card in my wallet.

It was a charge, the Sam Club employer did not verify the I'D or signature. My account # was on a card which apparently had been made up, the name on the card was Brian, my name is Eric Wilhelmi. The cashier did not I'D the Charge or recognize the names were different. It doesn't stop here.

I spoke twice with the Store manager and was text a Jpeg of the transaction. The store manager agreed it was Fraudulent. The transaction was invalid. The pending hold on my funds would be dismissed. My card I blocked after the incident. 14 hours later the Store collected what it knew was Fraudulent at 5:03 am.

I was on the phone with the Store today on hold for a total of 4-5 hours, hung up on and treated rudely. Sam's Club has disgusted me thoroughly.

Always do the right think-Marine Corp taught me, my money needs to refunded asap.

Eric Wilhelmi
[protected]

Went to order a pizza to take with me this weekend and it was BURNT. The workers said it was normal and they couldn't do a thing about it. They said the cheese pizza always burns. I suggested they lower the temp by five degrees or take it out two minutes earlier to which they said no we can't do that. I've been getting Sams and Costco pizza for years and the cheese has been fine. This particular store burns it and serves it. It is a shame.

I tried to place an order for quite a few items on satuday at 12.01 am..i had stayed up because I did not want to lose out on the items as there were no rain checks on the one day only sale.imagine my disapointment upon trying to log in and being unable to do so because my e mail address had changed(at least 10 years ago) and i no longer knew the password.I called the 888 number, waited 45 minutes and finally gave up and ordered as a non member..i paid a 10 percent fee.i also wrote an email to the contact info for sams.com.i called today and was told that the surcharge could not be refunded.I do not understand why.the gal that I spoke to seemed to have difficult understanding what i was saying and asked me 3x what the problem was.i have been a member since 1993, i gave her all that info.Her name was Khadijah.I asked to speak with a supervisor and was kept waiting for 15 minutes .the original gal came back on asked me the same questions over again..once again, i explained AGAIN. After another 35 minutes, I still had no answer, no email that she was trying to reset and no help at all.please help me, please make this right.i have shopped at sams for years.I also shop at bjs and costco, but i spend quite a bit at sams.i always buy my tuires and cat food there.the nearest store is 125 miles otherwise I would have gone there and perhaps i should have called a store.After 45 minutes on the phone, this gal jyst was gone..the music started playing and i was back to square 1.The 15 plus dollar surcharge leaves a bad taste in my mouth because i am a member and it is not my fault that The computer could not accept my new e mail address.however, that vague and peculiar customer service person.I am so very disapointed ..thank you.. best regards colleen braun [protected]

On 8/5/17 I arrived 30 minutes before my scheduled 11 am appointment with jeanine for 4 tires. I was told 4 people ahead of me, so approximately 2 hr wait. At 1230 I asked her how much longer, noting only 1 car being worked on in 3 bay garage. She said 4 people ahead of me still! After 2 hours. I asked dante to refund my money already charged me for 4 tires. I do not recommend sam's club, la marque, texas for anything!

First of all I love Sam's Club, me and my husband goes twice a mouth to the one in San Bernardo, Cal. And eat before we shop, we always get a hot dog, slice of pizza and a pretzel. The line is always so long with only one window open. A few months of ago they ran out of cheese for pizza and today 8-4-17 after standing in line for over 22 minutes at the peak of lunch time were told it would be 15 minutes for hot dogs, I asked why didn't they replace they before they ran out with no answer, so I asked to speck to the floor manger Teresa so after about 5 minutes I asked were she was and when someone went to get her she disappeared. So I went to the front desk to speak to the food court manger Chad and told him my problem about the hot dogs and Teresa, I also asked him why he didn't make sure the food was replace he didn't know either and said he'll talk to Teresa and said he was sorry and gave me a $15.00 gift card and one hot dog. So me and my husband went back after about 20 minute's later and after another 10 minutes in line were told their will be a 15 minute wait for hot dogs. In the past few mouths the quality of the food has gone down, Please help because we ready don't want to eat at
Costco

I got a cake made their like 3 days before my child birthday on July 22...I clearly gave her what I wanted on the cake it was wrote down on a paper..so we get a call the same day of the party and we were asked questions like we never ordered a cake...so once we got the cake it was soooooo big and thick now I'm use to my sams cake being soooo good but this was bad the taste was off cream was tooo thick..they had messed up on the cake because they called us and asked what was on the cake they put another layer on the cake with the right colors we 39.98 for a full sheet cake totally disappointed...that never happens evvvvvveeeeerrrrrrrrrrrrr...WHAT CAN BE DONE...

When a customer order online and comes into the store we're told to sign in on a kiosk then return to customer service which the line is usually long that we have to stand in to get a piece of paper to take that paper to go to the front of the store which is usually the location where you guys keep the items that we are coming to pick up then to wait for them to come to the pick up area or ask one of the cashiers to call somebody. Then after someones come now they have to go get the Frozen items or cold items.
What is entirely too many steps for a customer. We already had to stand in the customer service line, now you want us to go to a kiosk and then go to customer service line. So instead of getting a spot and customer service line I have to go to the kiosk and then be farther in line because I went to the kiosk

I sent my daughter to pick up several things from the bakery for a large bridal shower. I forgot to give her my card. Maybe it's your policy that there is nothing you can do to help me, but I also have a BJ's card and they have accommodated us with the same situation. They were very helpful... So when the lady in customer service told me either my daughter but a one day pass or pay ten percent on the order. Frustrated 😟 I asked to speak with a manager, the first time on hold for 15 min, the 2nd time I don't know where she transferred me to, the third time she connected me it just ringed, the fourth time I told her that I didn't appreciate how she treated me and that I would be contacting corporate. I was very dissatisfied with the lack of assistance and professionalism. This took place 7/22/17 at 11:00am. West Haven, CT Sam's club

Today while I was in your electronics department a thin young lady with dark hair was very rude and quite hostile. She asked if she could help me. I said I would like to purchase a fitbit. She replied I can not help you with that but customer service can. She then wanted to share with me the Sam deal of the day and it was down hill from there. She yelled at me for paying too much for my cable services and how could I not have a dvr or two. She yelled at me for atleast 3 minutes about how much my cable bill was. I finally said I was in a hurry and left. She never did tell me how Sam's could lower my cable bill. But yelling at a customer in a judgemental tone is not the way to get my business.

I called Sam's in April and submitted a claim. The slide on my daughter's swing set cracked in half. They told me that the part was under warranty and someone would get back to me with in a few days. Well that never happened. I continued to call and call and call. Half the time the representatives would place me on hold and then the phone would hang up. The rest of the time the representatives apologized profusely and said that the situation would be resolved, and yet again someone would be contacting me to finalize it. It has been 5 months and I have not received any phone calls. I am still getting the run around.

I recently had a bad experience at the Sam's club in Myrtle Beach. I went to the customer service to special order some cases of bubble gum for my service I do with the National Federation for the blind, I buy a lot of candy at Sam's and I always have to special order the gum. Well I went to Sam's for about two Months and every time they said they couldn't find the special order book so to get the gum they went online to Sam's and ordered it for me in my name but when it came to pay it cost me 18 Dollars for shipping and handling because Customer service do there job, Oh and by the way I tried to fax this same complaint to your fax number many times and it came back busy. So as a prime member I should of been taken of with a little more respect. I don't know if there is anything you will do or can do but this has really been bothering me since that day.

I purchase online and paid in full for a 5 piece bedroom set, 4 bathroom fixtures, baby shampoo, 1 mattress and 1 shredder. I never received my Bedroom set. On the 6th of June i made the original purchase online for items. One week later i started receiving emails stating that items has been delivered to my home. I called Sam's Club to verify if this these emails were actually correct because i never received items. This continued for two long stressful weeks of me having to call Sam's every two days asking them where are my items. Eventually after of complaining many, many times they finally got it right to deliver most of the items except the Bedroom set. I have received emails stating that i will received bedroom set on July 11. I never received and items on that day or had even ever once received a phone call or email that i was not going to received my item which they received full payment for weeks in advance. Today July 15 i called again to Sam's club to find out where is my Bedroom set, and i was told that they no longer have it in stock so they will refund my purchase. I purchase these items 5 weeks in advance because i have my parent visiting at my new home and now they are sleeping on the floor because Sam's fail to deliver as they promised. The order Number is [protected].

Purchase the playset online on April 17th. It was delivered the first week of May and installed by Sam's Club provider (GoConfigure Installers) on May 3rd. The set was incomplete with broken pieces, set was partially built. Called Sam's Club and they said that they could only send out a replacement set and the installers would need to pick through for what they needed. I would have to return the remaining parts and should call back for a pick up appointment. It is now July 13th, the boxes have been on my driveway falling apart. I have made over 2 dozen phone calls, no competent support or help to resolve the issue. I am also getting emails saying they will charge me for the 2nd set. I will NEVER buy another product online from them again. Absolutely the worst experience and waste of time I have ever had with a company.

On July 5, 2017, I scheduled an appointment at 7 am to have my tires balanced and rotated. Upon my arrival the tire and battery service was closed. The tire and battery service desk is adjacent to the customer service desk. After waiting for approximately 10 minutes, the customer service staff stated that someone would be with me in shortly. The manager then came over and informed me that one of her employees did not report to work and that the area was closed and I would have to go to another Sam's club if I wanted tire service, and nothing could be done to accommodate me for my time. I stated that was the purpose for my making the appointment and I took time off from work to get this done. This was very unprofessional and horrific customer service. I have been a Sam's Club member for years and this will definitely make me rethink continuing my membership. Very, Very, Poor Customer Service!

Sam's Club
5702 Baltimore National Pike, Catonsville, MD 21228
# 6651
Receipt #: TC [protected] 7
06/30/17 18:[protected]

On 6/30/2017 at 18:36 pm, my husband and I purchased a 5.1 Chest Freezer along with the warranty. We asked if someone could assist us after the purchase. The cashier informed us that someone would be outside to assist. The young man that placed the freezer on the flat bed said the same. We went outside and there were two young men, SAMS Employees, sitting and leaning on the wall. I asked if they were the ones to assist with the freezer. They informed me to go inside to ask for help. I went back and talked to the lady who checks the receipts. She stated that the two young men were supposed to assist, that is why they are out there. The lady asked the service desk to send someone out. A few minutes later, another young man came out and stated that he was on his break and he would get the guy who was gathering the carts. No one came. My husband who has had a prostate cancer procedure, along with diabetes and carpal tunnel, had to lift the freezer by himself and load it on the truck. I had a bout with breast cancer and cannot lift the freezer. I went back in and informed the lady who checks the receipts that no one came out to assist my husband. She informed me that she sent the young man out there and he was not on his break. She apologized for the way we were treated. My husband could have been injured trying to get the freezer onto the truck. None of these 20 something young men wanted to assist my husband, even when he was struggling, these young men watched and did not budge! Their behavior was unprofessional and unacceptable!

Product is not performing and service is being withheld or delayed.
About one month ago started experiencing issue with the blue tooth smart remote pairing to the television. Bought TV 11/23/2016 from Bentonville store. Samsung has sent me a new one connect box, then sent mea new smart remote. Now pairing does happen but usually within 2 hours it is no longer paired. To get it to pair we must pull the power from the set while it is turned on and then after 30 seconds we can turn it back on. Then we must take batteries out of the smart remote and hen hold the power button for 20 seconds then reinsert the batteries and then try to pair the two devices. After one month and now waiting on another smart remote, I asked where was the closest repair technician. I was informed the DKC in Harrison was the closest. I contacted them and was directed to talk to Wes at [protected]. He informed me that he thought it was the blue tooth receiver on the TV but, since they have been paid so poorly from Samsung, they are no longer servicing Samsung TV. I have called back in to Samsung asking for a different provider and they said they had none. This product has a one year warranty but a lot of good it does your customers. Something needs to change. It was last Saturday that they were sending me a new smart remote. I called yesterday and the agent said it had not shipped, they have 5 to 14 working days to send out parts. Thus for the last month I have owned a smart TV that only receives 1 channel and I can't control the volume unless I get lucky and pair the remote that has sometimes dropped the pair within 2 minutes. I still have my sales slip. I contacted support from Sams Club and they said since it was past 90 days I had to work through Samsung. We are not proud of my purchase through Sams Club.

They stopped me from coming in through the exit, and made me go all the way around unnecessarily. After informing the head manager of what happened and how the rules are getting in the way of customer service, he literally said "rules are more important than customer's happiness", then threatened to cancel my membership if I came in through the exit next time.

Sams Club
1055 Harriman Pl
San Bernardino, CA 92408

I have been buying cranberry super seed granola clusters for some time just to learn that you have discontinued this item.

Are you guys nuts?

This is one of the best quality products you have ever offered. The product is outstanding and is also healthy let alone delicious.

I contacted the manufacturer and they imformed me that they even had a special package and name for sams.

I also spoke with the mgr. At my local store and he was also dismayed at the decision to dc the product.

Please bring it back. It is a great product and it's healthy.

Thanks

Jon whiteside
[protected]
[protected]@gmail.com

Date of Incident: June 26, 2007

I have been calling the local Sam's Club located in Tupelo, Mississippi for about a week trying to get information about a tire purchase. I was extremely frustrated and after dozens of attempts finally reached Sheila. I expressed my frustration and was met with grunts, sighs, and moans in the phone rather than an offer to take care of my problem. I simply wanted information. I became more annoyed with her lack of concern and apathetic attitude and told her there was no customer service there anymore. She hung up. I called back and reported this to the assistant manager who helped me and answered my questions.

I want to make this purchase in the amount of $644.00 but I do not want to encounter this individual in the automotive department when I schedule installation. Why is she still representing Sam's Club and seeing your customers?

To say I am disappointed with Sam's Club optical is an understatement. I ordered top of the line lenses with crizal anti glare. When I ordered them the lady couldn't have been nicer. Once I got the glassses which I ordered the same type of lense as the previous year, they looked like they had no antiglare. Before going back I stopped a another optical store to get their opinion. They said before I got the question out that there were absolutely not correct. When I went in there were excuses and it was clear that Sams does not stand behind their glasses. They said we don't cover the lenses but will email to see if they will be covered. Keep in mind I had just gotten the glasses. But she said they would send the frames from the store and gave new lenses put in. I thought that was great. When I got the call they were back two weeks later I was told tha it was only the lenses. The lady on the phone was so hateful! I dreaded going in and dealing with them. Unfortunately I ended up with the same lady when I went in. She was incredibly hateful. I do not understand this type of customer service. It was my second pair of glasses from Sams but now that I know they do not stand behind their product it will be the last. They say they are wholesale but they cost about the same as Lenscrafters since I can use my insurance there. Plus they will fix, replace, or refund when there is any provlem at all.