Sam's Club’s earns a 1.4-star rating from 989 reviews, showing that the majority of members are dissatisfied with shopping experience.
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children not safe
Sam's Club #[protected] Carl Boyer Drive Santa Clarita, CA 91350, As of March 12, 2010 Sam's Club (walmart) will not respond to "Code Adam" at their store. Your children are not safe at Sam's Club. After an incident at store number 4824 in which the police arrived an hour after being called the store responded they are only there to protect their...
Read full review of Sam's Club and 1 commentunfair employee termination
My son was terminated yesterday from Sam's Club in Franklin, TN. He was out for 2 evening shifts last week to be the best man in his only sibling's wedding. He found someone to take his shifts and received approval from a manager. That sub showed up for both shifts. When my son returned to work, the approving manager had left the store and returned to Sam'...
Read full review of Sam's Club and 18 commentsI am banned from buying fresh produce ever again from sam's club
On June 23, I went to Sam's club to buy chicken breasts (fresh produce). Next day, I found out I bought chicken thighs instead of chicken breasts.
I went to Sam's club's customer service to exchange it. First lady I talked to said they can't return fresh produces. I asked for a written policy where it states it. She gets the manager instead.
The manager tells me that they don't have a written policy stating that I can't return fresh produces but I still can't return it. He also adds that they will have a loss if they accept the return because they can't resell it. I told him, three years ago I exchanged a fresh meat for similar reasons and no one said anything. I point out a sign that is behind him that says "100% customer's satisfactory in merchandise returns". He then says he will accept the return but I will get flagged so that everyone on the account will be banned from buying any fresh meat. He says he has the power to flag anyone necessary.
I chose the return and so now I am banned from buying fresh produce ever again from Sam's club. I'm debating if I should stop going to Sam's club. I've been a loyal customer who has been shopping there for 8+ years and who spends $200 a week there.
The complaint has been investigated and resolved to the customer’s satisfaction.
customer cakes being iced and made in back of the dirty warehouse in the shipping department and not in barkery department.
I use to work for Sam's Club the one on 76 and Calumet . I worked in the bakery department. I just would like to inform customer not to buy cakes or anything for that matter out of the bakery department from the one on 76 and Calumet in Milwaukee WI. The bakers don't wash the rack your food is being made on for days at a time. From cakes, rolls and cookies. The dish-washing machine that's suppose to sanitize and clean the dirty dishes is broken. So ask yourself. How are those dishes being washed then. And I have told you. They are not sending those dirty barkers rack through the dish-washing machine that's suppose to sanitize and clean the dirty dishes. Sam's Club employees are making customers placed orders from birthday cakes to graduation cakes in the dirty shipping department area. And on top of that, the cakes that customer place orders for are being made in the back of the warehouse in the shipping area in the back of the store and not in the bakery department. Information I think all Sam's Club shoppers should know. Never shop or buy anything from this Sam's Club location.
I will never shop at this location. I stop because they a rude to customer that spend there money there too. I hate shopping there.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear [censor],
Maybe we should see if they would move the whole operation from the shipping department (which doesn't exist...its called receiving) to the barkery. (Oh, you meant bakery! I forgot you can't spell.) Maybe you should shop somewhere else if you are dissatisfied. I'm willing to bet you were fired for being incompetent, or were about to be fired. Hopefully you will learn from this experience and keep your job at Burger King.
Sincerely,
Anyone who has ever worked in customer service.
6months no interest
I recently purchased a large TV from Sam's Club with Sams discover with an advertised 6 months no interest but was charged interest when statement came, I called costumer service and deborah the rep was very rude and suggested i pack the 55 in TV back to the store and have them redo the transaction mynearest Sams's club is 100 miles away, also tryied to make payment online and site was down for days called for assist and rep was rude buy time i was able to make payment it was a day late and i was charged 40 dollars. So by time all is said and done I was screwed out of 70 bucks. I have cancelled my sams account and wish to no longer do buisness with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
SAM's Club Credit Card
Just got my statement in and the 6 months interest free for the purchase of 4 tires was not on my statement. Charging the interest anyway. I emailed them maybe they want me to take off the 4 tires and get them back to the store that is 125 miles away to get my money back...I'm just the person to do that...rip off's
I was paying my account through the WalMart Stores. In September 2009, they wouldn't take my payment, unknown to me why. I had never been late on my payments to my card. I went online to GEMB and they wouldn't take my payment. I was thinking, what is going on here. I had time, so I sent my payment in the mail. My check was returned unpaid. I called GEMoney Bank up and asked what was going on. I told the representative I have tried 3 times to pay my monthly September bill and no one wants my money. She looked on my account and now decides that was late. So now I am pissed and I refused to make the payment for this card, becuse of their glitches in their accounting software. It was not my local WalMart store's fault that their computer servers were down during this time. It was not my fault that my bank returned a check that was not cashed after being sent to Arizona.
Now I having to go to court, because the credit card company refused a payment to start with and then started adding late fees of over $50.00 for non payment. That is being ripped off.
THIS SYSTEM IS SUCH A SCAM! I bought tires at Sam's in Newport News, VA. I didn't have a card but was going to pay cash. The sales person showed me a special, 50 dollar credit for opening a card. I bought 4 tires. Maybe 500.00 worth. I had been paying my bill faithfully, and about 6 months in, decided I could go paperless, and pay on-line. MISTAKE! I kept trying to log in and pay, and the computer kept stating there was "no such account" so I had no paper bill and no on-line bill. When I called in, I was continually put on hold or transferred, and hung up on. FINALLY, I called to chk my balance, and what I thought would be 100 dollar balance was $378! I had been paying at Walmart, on time EVERY month, but when you pay at the stores, they can't pull up any info so they just take your $$ and give you a receipt. Apparently, I was charged 35 dollar LATE fees 7 times, not for lateness, but because I was paying 5 dollars UNDER the minimum! Like, what a racket, how would I know this, and most importantly, WHY was I not sent a letter when I got hit with a fee?
not new
A few weeks back I went to the Sams Club in Goodlettsville Tn. I purchased a solar security light for use outside .Let me say I was very happy with the item so much so that I went back a few days later and purchased another one . When I bought the two lights I paid about 60 dollars plus tax per light . I had decided to just put the second light away and to use it if I felt I neede it . I decided about a month or so later that i would take it out and also use the second light. Well when I opened what I thought was an unopened box I found a light inside that had clearly been used it had finger smires all over the solar part and the light was broken screws taken off and laying inside the box with the bags that it was suppose to have been stuffed inside where someone had taped them to the box it had white paint on the wire where it looked as if someone had painted while they had it on what ever they had it on. Well needless to say I was very upset to think I trusted Sams to not resale something that someone or them selfs had used. At first I thought partly it was my fault because I should have checked it the day I bought it but then I told myself why should I have to worry about if the item I am buying is new When I purchase it SEALED IN A BOX CLEARLY FROM A STORE WHERE IT IS SUPPOSE TO BE NEW THEN I SHOULD BE ABLE TO EXPECT TO RECIEVE A NEW ITEM. I did not buy this from a second hand store . Well when I went back to the store the lady at the service desk said we dont sell this any more and all I can do is give you the last sale price which was 27.00 WELL SAMS WHEN I PAY 40 DOLLARS A YEAR FOR YOUR MEMBER SHIP THEN I TRUELY BELIEVE YOU LOOKED UP ON MY MEMBERSHIP AND SAW WHEN AND WHERE I BOUGHT THIS ITEM AND KNEW VERY WELL THAT I PAID 60.00 AND TAX FOR IT AND I AM ALMOST SURE YOU ALSO COULD HAVE BEEN ABLE TO TELL IF SOMEONE HAD RETURNED THIS LIGHT BEFORE I BOUGHT IT SO MAYBE I NEED TO RETHINK IF I WONT YOUR MEMBERSHIP CARD NEXT YEAR MAYBE I SHOULD TRY ANOTHER WAREHOUSE GIANT. AND BUYER BE WARE MAKE SURE YOU CHECK EVERY THING YOU BUY BEFORE ITS TO LATE YOU CAN BET YOU I WILL CHECK MINE BEFORE I LEAVE THE STORES PARKING LOT. DONT SAY I DIDNT WORN YOU!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear [censor],
Did you save your receipt? The return policy (which is posted visibly at the membership desk) states that you must have your receipt to receive a full refund. Without a receipt, they can only refund you the amount that it would currently ring up. Poor planning on your part does not constitute an inconvenience on the part of Sam's Club. Learn from your stupidity and remember your receipt next time and you can avoid the embarrassment of confirming everyone's suspicion of you being an utter [censor] in public.
Sincerely,
Common Sense.
tire & battery service
This is the second time this has happened at Sam's. The first was about a year ago. When leaving work, my car battery was completely dead. I called AAA and got a jump start. Went to Sam's at 5:30 p.m. and turned the car off to go in to the store. I was told that there was no way they could put a new battery in my car. They were working on a car now, both of the two employees were going to lunch from 6-6:30 and then they had to work on another car and leave at 7. My car wouldn't start again so I was stuck there. My husband came in and we bought a battery from Sams, went to Walmart to get tools to change the battery and changed the battery ourselves in the Sam's parking lot during a snow storm. After complaining to the store manager that they couldn't take 5 minutes to change my battery, I was told that OSHA laws require that there always be 2 employees in the garage area. That's fine, but why do they take lunch 1/2 hour before they close? I deal with the public with my job and this attitude would not be tolerated. I guess Sam's Club just doesn't care about customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Did you ever consider the possibility that the fact that they DO care about customer service may have had something to do with this? That the reason they were taking their lunch break at the end of their shift is that they had so many other members to help that day that they didn't get to take their lunch at a reasonable time and had to work through the day? Probably not, it is all about you apparently.
Stay away
I recently booked a vacation package through sam's club travel. I attempted to cancel my hotel reservation way in advance, which was two months before my departure date. I was told by two reps. that I would BE ABLE to CANCEL the hotel with a $25 penalty fee and WITHOUT canceling the airfare. However, when I called back to officially cancel the hotel, I wa...
Read full review of Sam's Club and 4 commentsawful customer service
I booked a trip on Sam's thru Sam's club travel on 1/6/09. On 1/8/09 I noticed the same exact trip on Sam's club travel site for $65.00 less per person. I called Sam's club travel and spoke to a rude customer service rep. She told me there was nothing she could do and that I agreeded to the term's. I could understand if it was a week or two but come on 2 days! Also, I guess what makes me upset is the customer service, they were rude and unhelpful. Sam's club customer service rep's need to go to "How to treat customer's with respect 101".
The complaint has been investigated and resolved to the customer’s satisfaction.
You agreed to the terms. That is on you.
drunken employee
Was talking to a woman in the deli/bakery department named Yvonne and she was stone cold drunk. Was loud and rude. All I wanted was to order a deli try for a party this past weekend. She was drunk! I talked to another person in the bakery and they said they have complained about her but the management does nothing! Sam's Club just cut 11, 000 jobs and this drunken rude obnoxious person is allowed to still work there. I will be canceling my membership and going to BJ's.
This is the store on Battlefield Blvd.
Drunk employee is still working there, as my sister was in the store last week and saw her. She was slurring her words and was very loud. Unbelievable that a company would keep a drunk employee. They no longer get my business.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is this the sam's club in the western branch area of chesapeake?
do not buy tires
Please do not purchase tires from Sam's Club. I had a flat tire and my husband put on the spare tire. I paid $546.00 for a set of tires. When he went to pickup my truck the spare was still on and the new tire in the rear of the truck. They refused to *** the spare saying it was against their policy. My husband came home and in the pouring rain put on the new tire. I called to complain. I was transferred 4 times. I spoke to the manager and he promised he would make it right but has never bothered to call me back. I do not understand why they would have such a policy. I will never buy tires from them again. I tell everyone that I can not to purchase tires from their company. I will say on their behalf that it is my fault I did not demand better service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Suggest you change over from Sams to Costco. They have been outstanding on their prices and tire service. Try to get the tires with the coupons they send out from time to time.
The same thing happened to us.
Rudy Vacek
misrepresentation
I looked at a "Genuine Sheepskin "rug at Sam's Club. It was about 35" L x 30" wide, shaped like an animal skin with legs. The tag said it was Genuine Sheepskin from Australia and New Zealand. I was confused about how it could be from two countries at once. I then looked at the tag that was sewn onto the item and it said Made in China. Hmmmm. To me, the item did not feel like sheepskin, it felt like some other animal's fur. It was softer and whiter and finer than sheepskin. As I am aware of the practices the Chinese employ for obtaining animal skins, I would be very suspect that this skin was taken from a creature that was beaten, hanged and skinned alive. I find this extremely offensive and I'm very dissapointed that Sam's is only dedicated to cranking out the same cheap crap from China that we American's are addicted to and forced to buy.
PS, As you can see from these pictures, my cats hate these pelts :)
LMAO< It's economics 101
The pelts are from Australia, they are skinned there then they are shipped to a tannery in China. Tanneries are disgusting places, and why the pents are outsourced to China.
After all Sam's is china-mart, I mean Wal-mart in disguise . We all know how Wal-mart destroys towns all over America. You know, high cost of low prices. WAKE UP AMERICA, stop supporting china!
the worst customer service experience I have ever paid for in my life
I just started my membership with Sam's Club . To start with I paid the $100 membership fee instead of the basic $40 fee and I don't even know what I got for it. The prices at Sam's Club on most items is not that much better than anywhere else. But I thought that maybe the service would be better and they do offer a wide variety of services. Today at Sam's Club in Middletown, NY I experienced the WORST customer service experience of my life.
I placed an order for 4 tires on samsclub.com. For some reason the tires could not be shipped to a store in my town. They could only be shipped to a store 20 miles away. I was supposed to be notified by email when my tires came in. When I did not receive an email, I checked my order status online and it said that the status was now complete with the total amount of the order being charged in-club. I called the club and the man who answered the phone did not want my order number or my name, only my tire size. He asked me to hold for a minute a came back and said the tires where there.
So today I drove 20 miles to pick up the tires and have them installed. I stood in line in the tire department for 45 minutes. There where only 2 people ahead of me. The woman working behind the counter kept answering the phones and paging people instead of helping the customers. Do they not have a switch board operator or someone in customer service to answer incoming calls? Then when I was finally at the counter, the customer service rep decided it was time to take her break. She walked out on me and 3 other people in line! I assume the tires were not even in the store though because all the tires sit right on the floor and mine were not there.
After spending 45 minutes waiting to speak to a representative in the store and not getting anywhere I decided that I would leave and purchase tires else. When I tried calling the club from the parking lot no one even answered the phone. I guess that is because the woman working in the tire department really was the only one answering the phones. I know that I can receive better customer service from somewhere that I do not have to pay membership fee's. I found the same tires somewhere for the same price that Sam's Club offers them for anyway. I just thought that I would receive better service from Sam's Club because of it being a store that required membership. Tonight I will be going to the my local Sam's Club and canceling my membership and asking to have my $100 refunded to me. This is the worst customer service experience I have ever paid for in my life!
The complaint has been investigated and resolved to the customer’s satisfaction.
Good riddance, [censor].
The reason your tires were shipped to a club 20 miles from you is because YOU did not choose the correct club to have them shipped. Blame others for your stupidity.
no chex cereal
Greetings. It's December, and time for parties. What better party snack than homemade Chex party mix? So before Thanksgiving, I get a box of Chex cereal from my local Sam's club. The box has a bag each of Rice, Corn, and Wheat Chex; enough for two of my recipe batches. Well, I made two batches, and it was gone by Thanksgiving.
So back to Sam's for more Chex. What? Whadda mean its gone? You had a full pallet of it just two weeks ago. Sorry, it's sold out. No more on order.
I fire off an email to Sam's complaining. I get a lame response explaining it doesn't sell well, and they won't be carrying it any more. I guess in the world of Sam's, a pallet full selling in two weeks is slow. Now if you need Cheerios...
Back to Sam's today for other items. Sure enough, no Chex cereal. So I venture to the Walmart across the parking lot. Guess what? Rice Chex almost gone, Corn Chex almost gone, and no Wheat Chex.
I'm sure glad the marketing wizards at Walmart/Sam's know just what the consumer wants this time of year.
Hello Costco.
Dear [censor],
Shop elsewhere.
Sincerely,
Anyone who has ever worked in customer service.
P.S. As a fellow Texan, you are embarrassing our great state. Either educate yourself or move to Oklahoma with the rest of the [censor]s. Thank you.
I know it is a pain in the butt, but it is good business to sell items that are profitable at the time, and to not sell the ones that aren't. Sam's is in business to make money, just like most businesses!
bad customer service
While at the photo department, my wife and I were treated with egregious disrespect by the photo lab clerk named Michele. We were in need of assistance and when I asked if she could help us, she ignored me completely even though I was the only customer at the counter. I didn’t understand if she was able to hear me or not, but it was evident when I was visually acknowledged but continued to be ignored.
I needed help with the trimming of two photos which were printed on their machines. When she finally decided to take notice of my needed assistance, she told me that she was not allowed to let me use the photo trimmer and that it also wasn’t her job to trim the photo for us (in a confrontational manner).
The rude, dismissive, disrespectful nature in which we were treated was reported to the store manager (Bonnie). I told her Michele should not be allowed to work directly with customers and I would have been shocked if she wasn’t dismissed had one of her supervisors witnessed what transpired.
In past experience, Sam’s club has employed very helpful, respectful people and I am surprised to encounter an employee who treats customers in the manner in which we were treated.
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to Sam's Club and I wanted to see jewelry. I'm a asian-american and a Sam's Club member. The employee that showed me the jewelry had a stern face and her tone of voice was not really friendly. It seemed that she was racist. She didn't want to show two bangles that I want to look at. I mean I never experience anybody saying that to me at other department stores I don't see why I can't compare two bangles together. I feel that the lady employee thought I was going to steal it or dirty it because I was a asian! I was really disappointed at the customer service that this lady employee portray. I feel strongly that every employee has to treat customers equally no matter if its the color of skin or different nationalities!
I am digusted about this Sam's Club on Clarmont Road. I am not sure where they get their employee, they are very rude, unhelpful, no employee policy at all and never been traind to work with customers. They call customers baby, sweety... who knows what else. I am not sure what kind manager is managing this store, every time you ask for a manager, they will say he is not working today. Someone needs to do something about it or needs to be closed, not good for our community.
Sorry about that extra three there... I just get so excited when trying to help people like you that I tend to type a little recklessly. How's that for service?
Dear [censor],
Perhaps Michele found you egregiously annoying for not being able to comprehend Sam's Club is not an arts and crafts center. You want custom framing and trimming? Go to Michael's like everyone else. Let me clue you in on a few secrets, as you seem to be socially inept.
1. No one gives a [censor] what you think about who should work with the public. Want to make these calls? Start a business and decide who gets to talk to whom until your little heart is content. Otherwise, shut the [censor] up.
2. Somehow I gather that you are one of these customers that needs help with absolutely everything. You could have four small items, and you would take a cart all the way to the end of the lot. You parked there so no one would scratch your piece of [censor] Hyundai that has a blue book value of less than $8, 000.00. (At least you got some exercise).
3.Instead of worrying about Michele's employment status, how about looking for a new place to shop if you are dissatisfied? (Bonnie forgot about your worthless babble as soon as she walked back to the office to the cup of tea you interrupted).Seems to me that you have a choice on where to shop and I encourage you and your lovely wife to enjoy that right and go to an appropriate venue for your consumer needs in the future.
Sincerely,
Every customer service associate that has ever lived.
3.
Umm, I never mentioned race in my story. Also, you really have to be in their shoes to understand them rather than claiming that they are playing the race card. I am not trying to defend anyone. I am just trying to keep peace and understanding. But, I am most certain that you cannot argue that everyone on this world is kind and generous and treats everyone equally, now can you? Everyone has their differences, for good or for worst. God bless everyone!
Sam's jewelry associates are only allowed to show you one item at a time!
No one is going to be stupid enough to risk losing their job over that policy.
Quit playing the race card. I am so sick of you people claiming to be VICTIMS of racism@!
Enough with the racial ###
Sams Club Jewelry department policy:
As an assiocate of Sams, you can only show one Item at a time, its not that we don't trust our members. All to often when showing two peices or more at one time, jewelry can and does get put back wrong (ie 500.00 bracelet goes on a 200.00 bracelet ramp) and so on and so forth, then you have the distraction of another member wanting your attention, you turn around and BAM YOU HAVE A SWITCH. So policy states one item at a time, one member at a time . Don't take your eyes off the jewelry. you can be the best member in the world. but if we don't stick with policy we can lose our job. So get over playing the race game ! know our policy .OH! just a freindly reminder Sams Club Jewelry hours are now 11:00 to 7:00 pm until futher notice
thank you and have a good day
RAF
I agree with Xiong and Cora. I am truly disappointed in the services these days. I am also a business member. Yesterday, I planned to by cigarettes then ran into a Sam's Club employee I have not seen in awhile. Before, she used to be generous, but yesterday was a different story. There are two problems to my story. I have never done anything to hurt anybody intentionally so I have no idea where the rude nature came from and someone can tell me something kindly without yelling or talking very loud inches from my face. If you have a business you will understand what I am talking about, but there are these cigarette promotions that I have to pick up because my sales representative told me so. However, she asked if I wanted my promotions after I had order what I needed for the day. So, I asked her what promotions are they and am I allowed to take some for the moment because I did not have enough on me. She began on a rampage about how I am suppose to pick ALL of them up at once not pick and choose. I never said that I was picking and choosing. I have done business there for as long as I could remember and I have never had that problem. My plan was to get some now and come back later for the rest. I also attempted to explain to her that I had pick up two of the promotions two days ago and why do I have another one of the same thing, which I found out later that the other employee had not marked me down that I had picked it up. But, I am not made of money. And, I just thought that it would not hurt to ask a simple question. But, I felt as if she was the only one speaking and not listening to my side of the story. This seemed like the kind of conversation where I am totally right and you are wrong. Many people stared at me like I had just done something wrong. People do change their ways and manners in a blink of an eye. Honestly, I pray that she finds peace and not do the same thing to other customers. It is these little things in life that makes me question if human-beings will ever change for the better.
On March 20th I visited the Sam's Club in Shreveport, LA. I am a business member so was allowed to enter the store before non-business members. There might have been a total of 20 customers in the store at the time. There were only three registers open at the time, which was not a problem because they were not backed up and delaying check-outs. The problem was that after waiting my turn to check out, there were only two customers in front of me, the clerk scanned all of my items but was out of register tap and did not have an extra roll. She strolled slowly over to get a new roll and back with the pace of a turtle. Once she got the tap installed she had to call for the floor manager to unlock her register. We waited for over five minutes and still no one came with the key. I had to go find the person with the key that was having a conversation with another employee. She told me she would be there in a little bit and made little effort to hide her irritation at being ask to come to the register. She said she was helping another member but I could see her from where I was standing and unless the other member was dress as a Sam's Club employee I'm not buying that. In short it took me over twenty-five minutes to get checked out. WHAT HAPPENED TO CUSTOMER SERVICE?
harassment and extremely rude management
I have made two trips to the Sams Club in Albany Ga. after recently moving to the area. The inventory was a disappointment both times. The first visit was for a few supplies and to buy a new digital camera. The camera was out of stock...Ok. Today I went to pick up some supplies for Thanksgiving and a new laptop computer. Their were more employee's in the...
Read full review of Sam's Club and 4 commentsvery poor service
VERY POOR SERVICE. As i sit on the phone this time, its been 5 minutes waiting for a manager to answer a question aster trying to call customer service and nobody will answer i called the bakery department. This store manager does not know how to run a store. i am a business owner myself and this is not acceptable. Last time, I went there, it took me less time than to try and get through on the phone. Nobody in bakery has gotten back on the phone to ask me if I still want to hold or take a message or anything. I think corporate needs to know about this store.
The complaint has been investigated and resolved to the customer’s satisfaction.
My elderly mother spent over 2 hours waiting and nearly $600 to get new tires put on her car yesterday, at the Slidell, LA location. When she finally left, she said her car was "bouncing all over the road", so she went back today and waited another 1-1/2 hours . Not only had they failed to balance her 2 front tires, but they had also over-inflated all of her tires! As posted inside her door, the car manufacturer calls for 29 pounds of pressure, and Sam's had inflated them to 35 pounds of pressure! When she pointed this out to the technician, he said "we don't pay any attention to that", and deflated them to 32 pounds of pressure. Why don't they "pay any attention to that"? Did they sell her the wrong tires? Is the technician incompetent? Is the car manufacturer incompetent? Why did they tell her she'd "have to wait her turn" again today? She had already "waited her turn" the day before. Why didn't they do the job right in the first place? She's still not satisfied with these tires...she had a better ride on her old tires. Not only was the whole episode an aggrevation, but they sent her out the door to drive her car on dangerous tires. What kind of crummy operation are you guys running?
do not purchase jewelry there
I purchased a wedding band at Sam's Club 3 years ago and a diamond fell out. Their solution is for me to take it to a jeweler for repair. This conflicts with there online posted policies for returns. The customer service employees were rude, the store manger was rude, and their 800 number was rude and did not offer help. I have been a customer there since...
Read full review of Sam's Club and 11 commentstold by the tire department that I would have to take off my own tires for service
On Saturday, November 14, 2009 - I Went to the Sam's Club Hawaii located in Pearl City to replace 2 tires. I signed in for service although no other customers were present and waited approximately 5 minutes before the associate who was at the counter assisting no one provided me with service. He asked if I came before to have my vehicle serviced and I...
Read full review of Sam's Clubunfair treatment/customer service
I was at the same Sam's club today and had a very embarrassing experience: I was walking with my mother in law from a station to station to sample food. At around 1:30, we went to a mesquito chicken breast station. I waited quietly for my turn, while the lady, who was preparing the samples kept talking and talking to another woman and her three kids (teenagers.) When she had the chiken pieces ready, all these 3 people in front of me, who had already sampled them from the previous batch, were waiting for a second round, cut in front of me with mouths full of the previous round of sampling and grabbed all 4 samples. Ok, I said, not a biggie, I'll wait a few more minutes, that's why we had gone there, to walk around, and sample food.
I was first in line for the next round, but the lady who was preparing the samples, kept thanking these people for their coming back to taste it (it didn't obviously matter for her they had cut in front of me, and I should be the one who deserved a "thank you.")and even invited them for a third round. At that time, there were already 5-6 more people behind me, all waiting to sample a morsel of chicken in mesquito sauce. The lady kept talking and talking to these people, and when she finally put the pieces on the little plate, I, concerned that these people with no manners and etiquette, can cut yet another time in front of everyone and take all samples, took the first two. Again, I would like to emphasize, I was my turn. Oh, My, do I feel sorry!
The moment i took two samples- one for myself, and one for my sick mother in law, who was waiting at the side, leaning on the cart, this lady screamed at me in an angry loud voice; "Hey, wait, I have not put them in front of you yet! Wait!" Had I hold the 2 pieces a fraction of a second longer, I bet she would have slapped my hand like I were a mischevious 4 year old. I am 34 year old, quite educated and a woman of manners. I don't know why and how I inflicted her wrath, considering the fact, she never put the platter in front of the people before me- they all grabbed as soon as she put the next piece. Embarrassed from all the unwanted attention because most people behind me did not see what happened, and probably assumed, I either attmpted to grab the whole chicken breast, or probably grabbed it from her hand, or hurt her, I tossed the pieces, turned around and walked away, saying: "Oh, I am sorry, I did not see enforcing this policy, 10 minutes ago, when these people (who meanwhile were again in front of me, waiting for the next round of samples) ate all the samples. You didn't need to scream at me for this." Everyone turned to see what was going on, and I was really upset.
if there were no other people around, I'd peobably walk away quietly, but I got really upset that she teated me like a little kid in front of everyone AND SCREAM at me for no apparent reason, really bothered me.
tall tell sign? don't you mena tale tell sign? God forbid insensible people like you, who hurriedly point the finger at others before finding their errors. English is not my mother tongue. Tex mex food is not a traditional food. I am not supposed to know it. What is your excuse?
I do not blame the computer, I do not understand why you are so narrow minded as to draw a conclusion about my education from a mispelled sauce. I grew up all over Europe. Honestly, I had never heard of this type of sauce, mesquite or mesquito, does it matter? I was there to sample new food. And I was very disappointed that I had waited quietly and did not say a word to the rude people grabbing food. I don't know, maybe they were her friends. I was just stunned at the sudden engorcement of a policy. I slept better, yes. Sorry for your auntie. Can you find something more objective to rant about? Like something in my behavior that might have offended the food host or the other customers? What's next now? Calling me a Euro trash? Whatever...
hi, @ the first reply- have you ever thought I might have never tasted this type of sauce because I might have not grown up on American food? And you draw conclusion about my education from a mispelled type of sauce? Get real lady!
The complaint has been investigated and resolved to the customer’s satisfaction.
PHUCK Sams Club. Bunch of Clocksockers
Very funny indeed, how you complain about your manners yet you grab yourself. Hyprocrite. An to bash her for treating you like a kid when you acted like a teenager. Those other people without manners are teens you are an adult. What is the excuse for your poor manners.
Don't call yourself "quite educated" and then proceed to complain about not getting a sample of "mosquito" chicken.
Sam's Clubs had good service until Sam died.
Bitter Betty (mer)- instead of being mean to everyone here, go beg you cheating hubby for some sexy times. This might ease your constipation, bile, [censor]iness and grammar problems you love to stress on.
Let me count your mistakes, Marbeen: hyperbole is a noun, hyperbolic is na adjective (I guess you make no difference, but again, being from Topeka, and not from chicago, Walmart and Sam's clubs are like upscale boutiques.) The correct word in this case is hyperbolic. Proverbial thorn? Do you mean tone, maybe? Me thinks you are also unable to differentiate between the two aboslutely different writing styles, and think it's the same person? Can't you see pamela is not the ther abbreviated person? Can't you sense Pamela's non-native English style of writing? Jeez, girl, get a life. You are so pathetic. Sherry Novak.
Likely excuse, we'll blame the computer for you not being able to spell, and your excessive hyperbole use. Hopefully you'll sleep better at night knowing it wasn't your fault.
I would hardly call bad service an epidemic. The proverbial thorn in the side of the consumer? Yes, epidemic, so much? No. Not to mention it's Walmart. I recommend avoiding them all together. If you don't expect anything, then you won't be disappointed when you you don't get anything.
MER
It's just a terminology error ### face, everyone does it, get over yourself. I believe this kind of poor service is very real. It's like a epidemic sweeping this nation.
This story sounds contrived. Way too many details, which is a tall tell sign most of it's an exaggeration. I have an aunt just like you. God forbid.
And if you're so educated why would you call it mesquito chicken? It's mesquite chicken. Hello!
MER
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Chicken is not produce, its poultry aka meat department... Produce is fruits and vegetables...
-Person with common sense...
See attached.
Dear [censor],
How are they going to ban you from buying produce? A membership can't be "flagged" to prevent you from buying something. However, when you abuse a return policy, which I'm sure you've never EVER done in the past, you become a mere aggravation to the waitstaff that is required to put up with your [censor] and be nice to you. By the way, chicken breasts do not resemble chicken thighs in appearance or spelling. If you can't read what you are buying, please save them the trouble of dealing with the return caused by your stupidity. Let it be a lesson to you, and absorb the cost. Next time, it will serve as a reminder, and you will likely understand there are ramifications to your idiocy. To have a "flag" in the system, you must be documented to have abused the return policy numerous times, and even then, it is a deterrent to returning merchandise, not purchasing it. Please don't be discouraged by your illiteracy and lack of social aptitude. Sam's Club is a great place to shop, and they have the best return policy in the business! Just try to keep your own failures to a minimum and you should see an immediate improvement in customer service!
Sincerely,
Every customer service associate who has ever lived.
Wow - I would NEVER go back. They are willing to lose a customer like that for$10 worth of chicken?