Sam's Club
Reviews and Complaints

We purchased a big screen tv from Sam's Club and was sold a complete care extended warranty from them, We asked if it covered everything and we was assured that it did. We had no issues with the television for first couple years then lines developed on the screen. We found our warranty and sales receipt and called to utilize the warranty. The person we got on the other end apologized all over himself and kept telling us the warranty wouldnt cover this type of issue. I asked to speak to a manager and a person called Matt got on the line, stateing that our complete care warranty wasnt any good on this issue and he apologized for the salesperson lieing to us about it. I asked him about other incidents and if the warranty would cover any of that he said No complete care with them wasnt any good for much of any issues. I asked why we was lied to and all he kept doing was apologizing. I think that is his job to just keep apologizing until you get so frustrated you hang up then you are on your own. What a way to do business. Please be smart people dont buy an extended warranty from Sam's Club it is a huge rip off to just get more money for nothing. And cool thing is they know you cant do anything about it but take it. They were nice enough to give us the product company number so they could tell us that it was up to Sam's Club to honor their own warranty, What a deal... Beware of this scam it seems to be bilking millions from unsuspecting people. Guess I should have known Sam's and Wal Mart would be the same rip off . oh well no more of my sales are they going to get, Go TARGET!

As of March 12, 2010 Sam's Club (walmart) will not respond to "Code Adam" at their store. Your children are not safe at Sam's Club. After an incident at store number 4824 in which the police arrived an hour after being called the store responded they are only there to protect their merchandise and not the customers regardless of age. The employees will stand and watch the criminals run right past them at the door. They also will not provide details of the perpetrators to the police unless subpenad.

I suggest everyone reading this go to Sam's Club and yell "Code Adam" and see what happens. It's not illegal to yell this as it's not illegal for Sam's Club to watch your kids be snatched apparently. Plus we now know the response time at Sam's Club Santa Clarita for the Sheriff to be about 60 minutes.

Please spread the word and don't let Sam's Club be a domicile for pedophiles and kidnappers.

On June 23, I went to Sam's club to buy chicken breasts (fresh produce). Next day, I found out I bought chicken thighs instead of chicken breasts.

I went to Sam's club's customer service to exchange it. First lady I talked to said they can't return fresh produces. I asked for a written policy where it states it. She gets the manager instead.

The manager tells me that they don't have a written policy stating that I can't return fresh produces but I still can't return it. He also adds that they will have a loss if they accept the return because they can't resell it. I told him, three years ago I exchanged a fresh meat for similar reasons and no one said anything. I point out a sign that is behind him that says "100% customer's satisfactory in merchandise returns". He then says he will accept the return but I will get flagged so that everyone on the account will be banned from buying any fresh meat. He says he has the power to flag anyone necessary.

I chose the return and so now I am banned from buying fresh produce ever again from Sam's club. I'm debating if I should stop going to Sam's club. I've been a loyal customer who has been shopping there for 8+ years and who spends $200 a week there.

I use to work for Sam's Club the one on 76 and Calumet . I worked in the bakery department. I just would like to inform customer not to buy cakes or anything for that matter out of the bakery department from the one on 76 and Calumet in Milwaukee WI. The bakers don't wash the rack your food is being made on for days at a time. From cakes, rolls and cookies. The dish-washing machine that's suppose to sanitize and clean the dirty dishes is broken. So ask yourself. How are those dishes being washed then. And I have told you. They are not sending those dirty barkers rack through the dish-washing machine that's suppose to sanitize and clean the dirty dishes. Sam's Club employees are making customers placed orders from birthday cakes to graduation cakes in the dirty shipping department area. And on top of that, the cakes that customer place orders for are being made in the back of the warehouse in the shipping area in the back of the store and not in the bakery department. Information I think all Sam's Club shoppers should know. Never shop or buy anything from this Sam's Club location.

I recently purchased a large TV from Sam's Club with Sams discover with an advertised 6 months no interest but was charged interest when statement came, I called costumer service and deborah the rep was very rude and suggested i pack the 55 in TV back to the store and have them redo the transaction mynearest Sams's club is 100 miles away, also tryied to make payment online and site was down for days called for assist and rep was rude buy time i was able to make payment it was a day late and i was charged 40 dollars. So by time all is said and done I was screwed out of 70 bucks. I have cancelled my sams account and wish to no longer do buisness with them.

A few weeks back I went to the Sams Club in Goodlettsville Tn. I purchased a solar security light for use outside .Let me say I was very happy with the item so much so that I went back a few days later and purchased another one . When I bought the two lights I paid about 60 dollars plus tax per light . I had decided to just put the second light away and to use it if I felt I neede it . I decided about a month or so later that i would take it out and also use the second light. Well when I opened what I thought was an unopened box I found a light inside that had clearly been used it had finger smires all over the solar part and the light was broken screws taken off and laying inside the box with the bags that it was suppose to have been stuffed inside where someone had taped them to the box it had white paint on the wire where it looked as if someone had painted while they had it on what ever they had it on. Well needless to say I was very upset to think I trusted Sams to not resale something that someone or them selfs had used. At first I thought partly it was my fault because I should have checked it the day I bought it but then I told myself why should I have to worry about if the item I am buying is new When I purchase it SEALED IN A BOX CLEARLY FROM A STORE WHERE IT IS SUPPOSE TO BE NEW THEN I SHOULD BE ABLE TO EXPECT TO RECIEVE A NEW ITEM. I did not buy this from a second hand store . Well when I went back to the store the lady at the service desk said we dont sell this any more and all I can do is give you the last sale price which was 27.00 WELL SAMS WHEN I PAY 40 DOLLARS A YEAR FOR YOUR MEMBER SHIP THEN I TRUELY BELIEVE YOU LOOKED UP ON MY MEMBERSHIP AND SAW WHEN AND WHERE I BOUGHT THIS ITEM AND KNEW VERY WELL THAT I PAID 60.00 AND TAX FOR IT AND I AM ALMOST SURE YOU ALSO COULD HAVE BEEN ABLE TO TELL IF SOMEONE HAD RETURNED THIS LIGHT BEFORE I BOUGHT IT SO MAYBE I NEED TO RETHINK IF I WONT YOUR MEMBERSHIP CARD NEXT YEAR MAYBE I SHOULD TRY ANOTHER WAREHOUSE GIANT. AND BUYER BE WARE MAKE SURE YOU CHECK EVERY THING YOU BUY BEFORE ITS TO LATE YOU CAN BET YOU I WILL CHECK MINE BEFORE I LEAVE THE STORES PARKING LOT. DONT SAY I DIDNT WORN YOU!

This is the second time this has happened at Sam's. The first was about a year ago. When leaving work, my car battery was completely dead. I called AAA and got a jump start. Went to Sam's at 5:30 p.m. and turned the car off to go in to the store. I was told that there was no way they could put a new battery in my car. They were working on a car now, both of the two employees were going to lunch from 6-6:30 and then they had to work on another car and leave at 7. My car wouldn't start again so I was stuck there. My husband came in and we bought a battery from Sams, went to Walmart to get tools to change the battery and changed the battery ourselves in the Sam's parking lot during a snow storm. After complaining to the store manager that they couldn't take 5 minutes to change my battery, I was told that OSHA laws require that there always be 2 employees in the garage area. That's fine, but why do they take lunch 1/2 hour before they close? I deal with the public with my job and this attitude would not be tolerated. I guess Sam's Club just doesn't care about customer service.

I booked a trip on Sam's thru Sam's club travel on 1/6/09. On 1/8/09 I noticed the same exact trip on Sam's club travel site for $65.00 less per person. I called Sam's club travel and spoke to a rude customer service rep. She told me there was nothing she could do and that I agreeded to the term's. I could understand if it was a week or two but come on 2 days! Also, I guess what makes me upset is the customer service, they were rude and unhelpful. Sam's club customer service rep's need to go to "How to treat customer's with respect 101".

Was talking to a woman in the deli/bakery department named Yvonne and she was stone cold drunk. Was loud and rude. All I wanted was to order a deli try for a party this past weekend. She was drunk! I talked to another person in the bakery and they said they have complained about her but the management does nothing! Sam's Club just cut 11, 000 jobs and this drunken rude obnoxious person is allowed to still work there. I will be canceling my membership and going to BJ's.

Please do not purchase tires from Sam's Club. I had a flat tire and my husband put on the spare tire. I paid $546.00 for a set of tires. When he went to pickup my truck the spare was still on and the new tire in the rear of the truck. They refused to *** the spare saying it was against their policy. My husband came home and in the pouring rain put on the new tire. I called to complain. I was transferred 4 times. I spoke to the manager and he promised he would make it right but has never bothered to call me back. I do not understand why they would have such a policy. I will never buy tires from them again. I tell everyone that I can not to purchase tires from their company. I will say on their behalf that it is my fault I did not demand better service.

I looked at a "Genuine Sheepskin "rug at Sam's Club. It was about 35" L x 30" wide, shaped like an animal skin with legs. The tag said it was Genuine Sheepskin from Australia and New Zealand. I was confused about how it could be from two countries at once. I then looked at the tag that was sewn onto the item and it said Made in China. Hmmmm. To me, the item did not feel like sheepskin, it felt like some other animal's fur. It was softer and whiter and finer than sheepskin. As I am aware of the practices the Chinese employ for obtaining animal skins, I would be very suspect that this skin was taken from a creature that was beaten, hanged and skinned alive. I find this extremely offensive and I'm very dissapointed that Sam's is only dedicated to cranking out the same cheap crap from China that we American's are addicted to and forced to buy.

I just started my membership with Sam's Club . To start with I paid the $100 membership fee instead of the basic $40 fee and I don't even know what I got for it. The prices at Sam's Club on most items is not that much better than anywhere else. But I thought that maybe the service would be better and they do offer a wide variety of services. Today at Sam's Club in Middletown, NY I experienced the WORST customer service experience of my life.

I placed an order for 4 tires on samsclub.com. For some reason the tires could not be shipped to a store in my town. They could only be shipped to a store 20 miles away. I was supposed to be notified by email when my tires came in. When I did not receive an email, I checked my order status online and it said that the status was now complete with the total amount of the order being charged in-club. I called the club and the man who answered the phone did not want my order number or my name, only my tire size. He asked me to hold for a minute a came back and said the tires where there.

So today I drove 20 miles to pick up the tires and have them installed. I stood in line in the tire department for 45 minutes. There where only 2 people ahead of me. The woman working behind the counter kept answering the phones and paging people instead of helping the customers. Do they not have a switch board operator or someone in customer service to answer incoming calls? Then when I was finally at the counter, the customer service rep decided it was time to take her break. She walked out on me and 3 other people in line! I assume the tires were not even in the store though because all the tires sit right on the floor and mine were not there.

After spending 45 minutes waiting to speak to a representative in the store and not getting anywhere I decided that I would leave and purchase tires else. When I tried calling the club from the parking lot no one even answered the phone. I guess that is because the woman working in the tire department really was the only one answering the phones. I know that I can receive better customer service from somewhere that I do not have to pay membership fee's. I found the same tires somewhere for the same price that Sam's Club offers them for anyway. I just thought that I would receive better service from Sam's Club because of it being a store that required membership. Tonight I will be going to the my local Sam's Club and canceling my membership and asking to have my $100 refunded to me. This is the worst customer service experience I have ever paid for in my life!

Greetings. It's December, and time for parties. What better party snack than homemade Chex party mix? So before Thanksgiving, I get a box of Chex cereal from my local Sam's club. The box has a bag each of Rice, Corn, and Wheat Chex; enough for two of my recipe batches. Well, I made two batches, and it was gone by Thanksgiving.

So back to Sam's for more Chex. What? Whadda mean its gone? You had a full pallet of it just two weeks ago. Sorry, it's sold out. No more on order.

I fire off an email to Sam's complaining. I get a lame response explaining it doesn't sell well, and they won't be carrying it any more. I guess in the world of Sam's, a pallet full selling in two weeks is slow. Now if you need Cheerios...

Back to Sam's today for other items. Sure enough, no Chex cereal. So I venture to the Walmart across the parking lot. Guess what? Rice Chex almost gone, Corn Chex almost gone, and no Wheat Chex.

I'm sure glad the marketing wizards at Walmart/Sam's know just what the consumer wants this time of year.

Hello Costco.

While at the photo department, my wife and I were treated with egregious disrespect by the photo lab clerk named Michele. We were in need of assistance and when I asked if she could help us, she ignored me completely even though I was the only customer at the counter. I didn’t understand if she was able to hear me or not, but it was evident when I was visually acknowledged but continued to be ignored.

I needed help with the trimming of two photos which were printed on their machines. When she finally decided to take notice of my needed assistance, she told me that she was not allowed to let me use the photo trimmer and that it also wasn’t her job to trim the photo for us (in a confrontational manner).

The rude, dismissive, disrespectful nature in which we were treated was reported to the store manager (Bonnie). I told her Michele should not be allowed to work directly with customers and I would have been shocked if she wasn’t dismissed had one of her supervisors witnessed what transpired.

In past experience, Sam’s club has employed very helpful, respectful people and I am surprised to encounter an employee who treats customers in the manner in which we were treated.

VERY POOR SERVICE. As i sit on the phone this time, its been 5 minutes waiting for a manager to answer a question aster trying to call customer service and nobody will answer i called the bakery department. This store manager does not know how to run a store. i am a business owner myself and this is not acceptable. Last time, I went there, it took me less time than to try and get through on the phone. Nobody in bakery has gotten back on the phone to ask me if I still want to hold or take a message or anything. I think corporate needs to know about this store.