Sam's Club
Reviews and Complaints

I've worked at a SAM'S Club for over 6 years as a supervisor. In the past two years our regional management has changed and they are expecting some stupid things from its employees now that just piss off everyone. Like for instance they have what they call a 45 day out prompt. What this is, is that your membership will start prompting for renewal 45 days in advance. You won't loose any time, or so they say, if you renew then but the cashiers are suppose to automatically put the charge on your purchase and say something stupid like, "Mr. So-n-so your membership is up for renewal on (this date). For your convince I have added your renewal to your purchase today is that ok?" They can take off the charge no problem but the fact remains that the company thinks that it is ok to just do this without asking first. Members get mad at the cashiers but really they are only following what they are suppose to do to keep their job. Another thing that the company is doing that is pissing a lot of people off is offering their Plus Membership. Every Cashier has to inform every member about upgrading if they can. Cashiers have no say so in the matter, if they don't they risk loosing their job. All they have to do is inform they don't have to meet a quota or anything like that but whenever the "big wigs" look at the membership reports that's the first thing that they talk about. You did not meet your goal of this number. Maybe if they offered more than the stupid stuff they do people would be more inclined to upgrade. Your regular membership cost $40.00 to upgrade it is a prorated amount of $60.00 more for a total of $100.00 membership. What do they offer? well now you can come in and shop with the business members at 7am when we open, like they wouldn't let you shop if you weren't a business or plus member, you can save 2% on your sam's discover card, depending on how mush you actually spend on the card you might not even qualify to get a rewards check, you get an extra year warranty on any extended warranty you purchase, and you can save a minimum of $100.00 in eValues. eValues is a joke. You get a bunch of stuff loaded to your membership card that you will probably never buy and you get told that this will help you save money. For a bulk store the discounts are only on one item. $1.00 off red grapes for example. Someone that comes in many times every month and buys like 10 cases of the grapes will save $1.00. Not to mention that you might not even get that discount again for several months. Also management is no better they are constantly saying thinks like stay with the cashiers to make sure they are doing what they are suppose to be doing. Like I want to baby sit all day. Then I get in trouble when my paper work is not completed and my only response is "well do you want me to watch the cashiers or do the paper work? Because I can only do one not both." The whole place makes me sick.

I brought my car for balancing my tires on 11/11/10
they told me that one tire was out of round...i could not see the difference with the other tires. Confident, i took the car out...and i hear d a strange noise and some strong vibrations.
When i brought the car, there were no vibration and no noise.

I brought it back to Sam's club to get it examined and the problem corrected. They told me my tire was out of round and they proposed to put a new one. I told them that this tire was not making noise nor vibrating before.
They said they removed all the weights on it and could not balance it. It appeared very strange to me. I complained more and gave me a refund for the balancing of this tire. I asked them to put the weights back. they said they could not. I told them to balance it the best they can and i would sign a disclaimer. They refused.
I was busy so i left.
I have now a car that is dangerously vibrating and with a strange. I will go to a mechanic to check what they did wrong (maybe just removing all the balancing weights previously installed.)
They made my car unsafe to drive...THIS IS A SHAME...
I will never go to Sam's club again. it is better to find an independent mechanics to do the balancing..they are incompetent and dishonest. I am thinking to sue them!

My percentage rate went up Octorber 28, 2010 without my knowledge. I have made arrangements with my bank for draft withdrawals. I have had previous fraud on my old checking account and I have reported it to the police forgery department, the bank forgery department and all three credit bureaus.

I recently purchased 700.00 in tires. The first time I went to Sam's Club to have them installed I had a two hour wait. Unfortunately after two hours I still had no new tires and I had to leave to pick someone up at the airport. The associated at the tire department were rude and could not give me an estimated time of installation. The manager on duty took my name and that was that. Two days later I returned to have the tires installed I was assured it would be 45 minutes. I returned to get my car in 45 minutes the rude associate stated it's not done. Ireplied how do you know you didn't ask me my car type. His reply was it will be a few minutes more, well after 30 minutes more the associate came back threw my car keys at me and that was that. I again complained to a manager this time it was the club manager who just rolled his eyes at me as if to say yeah, okay lady. I have decided that this was my last purchase at sam's clu. I have been a member for at least 10 years, but not anymore. I will take my money somewhere else.

Walking into the Sams Club, the door bouncer employee, hands each person a flyer with various coupons for products you can get at a discount. Each coupon lists "Limit one" except one coupon which has no limit restriction listed on the coupon. So one would assume that it was not limited to one. The product was flooring, you buy 10 and get $40 off. The tag above the product did not have any limit either. So I tried to buy 50 boxes assuming that Sams Club would honor the coupon that was given to me upon entering the store. Upon checking out, they tell me that the coupon will only be good for 10 boxes, the rest are full price. I said there is no limit on this coupon. They call the manager who then goes upstairs to find a way around giving me the coupon advertised price. He comes back and says "You have to go online to see the coupon with the Limit One listed on it. I said "but this was handed to me when I walked in the door". So in my viewpoint this is false advertising, and I think that if a store gives you a coupon when you walk in the door they should honor it. Buyer beware at Sams, it should be called Scams Club.

Refused to allow my wife who is authrorized to use EBT card to make food purchase's stated under law that she could not use it that it had to be the person's name on the card, which happened to be mine. She has made purchaes at other stores before and not to mention at Wal-Mart which is under the same company as Sam's Club clear discriminaton.

Replacement or repair of a $129 DVD burner covered under a replacement service plan has taken over three months and I'm still waiting. On Oct 11, 2009 I took the item to our local Sam's Club for replacement or service, at that time I was told that they no longer do in store replacements, no problem, the pamphlet actually stated that clearly, so I called Sam's Solution center that day. Things then proceeded as follows. I was told three or four times over the course of a month that a qualified service center would send me a shipping label. Finally, after over a month of patiently calling them once a week, Sam's found one that actually followed through. I was then promised no less than five times that a representative would call me with the status of the repair within 4 to 5 business days, yet I never received a singled call. I had to call them each time. Seven days ago I was told that the item was reported to be too expensive to repair and that I would receive notice in 5 to 6 days of Sam's solution, again I had to call the solution center for an update. Finally today I was told that I would receive a refund check in 11 to 15 days. 12 days from now will make a full 4 months of calling and waiting. I find this totally unacceptable! At this point I'll be shocked if the refund check actually shows up as promised. I feel that Sam's Club should address the speed in which this type of claim should be handled. If you promise to call or mail something then do it, otherwise simply do not promise.

Back in february icalled the store for poland water 35 pack water they switch me with three diferent people none of them knew if they do.Today june 12th 2010 called for michelob ultea ligt beer .The woman named debora kept me on hold for too long time stating no one was answering in the licuor dept. I request to talk to the mannager but she refused. i had been member since they open the secaucus store but since Iam so unhappy I wont renew the membership again. Ihave to travel some five miles from my house to the store so I called before going .

I think everyone should know that Sams lets certain customers of the same business use one card to charge on and its kept in a certain book that they keep in a certain place. They will get upset with customers that come in to shop and try to charge on their spouses card, but if a business has one of those cards set up with the click at Sams, they can send anyone in and that person says they are charging for that business and they don't have a card themselves, Sams cos's will go get that card and ring them up. That is wrong. All customers should be treated equal. In fact that is a dangerous practice they have. I would not let them hold a credit card for me somewhere and let just anyone charge on it. They must be crazy. That could be an integrity issue.
You just don't know nowdays what people will do. They have been doing this for years because I know someone that works there. They need to stop this practice and honor the terms of the credit company that issues the card. Only who is on the card has the right to charge.
Its pretty bad if I take my husbands card in there and they won't let me charge but they are so lax with business charge cards.

When returning an item at Sams you usually have your reciept. When you don't they are instructed to tell you they can't look up the reciept but on the contrary they can. If you don't have your reciept be sure and ask for a manager. They can go to a area called a purchase history and pull up a reciept. It will show what you bought, when you bought it, and how much you paid for it. Sometimes a refund can depend on how long your are a customer too. Be sure and demand the refund, they have the proof there. If they won't then call the corporate office and you will be taken care of. This happens alot there. Also on fresh items you must demand a 200% refund. Its on the sign but they will not honor it unless you say something. Speak up America. We are all having hard times and need to be treated fairly on items we buy.

5/22/2010 The Sams store in North Charleston, SC, seems to have a problem with staffing the check out lines. Today I waited 20 mins in line, Only half the check out lines were open. I had all the items on the cart set so the items could be scaned only for the lady to say we have to transfer them to another cart. For the few items this was another waste of time. I left the crt and went to Costco. I have raised these concers with the managment in the past and each time they just blow me off. I have been shopping there for over 10 years and these problems has only started since the present manager has taken over. In case someone has not told him there are plenty of people looking for work, Hire Them, We Are Tired Of Standing In Line. Every Saturday the store is very busy, it is just too bad the managment is to blind to see this and put more people on the lines so the customers frozen goods are not frozen anymore by the time you get to the exit. Also the people at the door are stopping to make small talk with everyone and there's a line across the store waiting to get out. Someone at Sams get us better Managment.

I mailed by payment for Sam's Club Discover card 4 days prior to the due date, and I received a late fee ($15.99). The date the payment was received was one day after the due date, which is debateable since the payment was mailed to the state next to where I live. I called immediately after I saw the charge online and asked to have it removed. The $15.99 late fee was the only charge for the current month and since it was removed, the agent that I spoke with said I did not need to send a payment. However, I have been receiving phone calls from GEMB every 3 hours. I was unavailable to answer the calls but the message on my voice mail was "press 1". That was the entire message so I had no idea who it was from or why it was left. I had 4 of these same messages every day and since I was out of town, only received them when I returned. When I was home to answer, then I knew the caller and discovered the reason for all of the calls. GEMB agent said I needed to make a minimun payment since my payment was overdue. I explained that the charge had been waived and that I would pay before my next due date and was told I had no previous payment due. They said that I was correct and that they were sorry. The following day, 3 more calls were on my voice mail saying "press 1". I knew who it was, called and spoke with another agent who said I was delinquent with the last month's payment. I told them that this problem had been resolved with another agent the previous day and mentioned to them to stop the calls and harrassment. If I get any more "press 1" messages, I will cancel the card. They only reason I have it is because it is the only credit card that Sam's Club will accept.

Today I called Allied Interstate just to inform them that I have accepted the pay off agreement and that I sent them money through online banking. Instead of hearing a thankyou, he started busting my butt about a check number from the bank. He proceded to tell me without that number he can not accept my word that the check is on the way and that he hears that excuse all the time. I will not deny that he got mytemper up with his attitude. He then stated that without the check number that the calls will continue and that he can not promise that the agreement will be kept. He then said that he has spent too much time with me and that if I wanted to call to talk to aomeone to call someone else.

I wanted to find the bakery to plan my birthday cupcakes to take to school, and of course! I can't find *** on here, and I couldnt even find customer service, I finally had to google it! That is a shame, so I refuse to EVER shop at SAMS FREAKING CLUB again! UGH this freaking irratates me. ANd now they are saying I have to type up to freaking 100 words, GOSH! I am so pissed, they are about to ruin my birthday week. OMGEE, okay whatever, Im just about to stop and igore this B.S.! ***! Irratated So freakin mad!

On 3 May 2008, I purchased a H-P model A6417C-B desktop computer and a 1-year extended warranty from the Sam's Club in Dayton, OH.
On 2 Apr 2010, with one month left on the warranty, I experienced problems with my computer. Sam's Club has out sourced this type work to several or many different sub-contractors, in my case Barrister was the company that caught this call. A tech was dispatched to my house and he determined that the power supply was at fault.

A power supply was ordered. The wrong power supply was shipped. Again the correct part number was used to order a replacement power supply and again the wrong power supply arrived.

Believe it or not, on 30 April, for the third time, the wrong power supply arrived.

Neither Sam's nor Barrister appear to want to resolve this issue. All I get are the standard platitudes, "Yes sir, I understand that you are upset and I will email Barrister and get this straightened out."

The bottom line is that this will be the last big ticket item that I will purchase from Sam's. It is not worth the hassle.

I am currently an employee at Sam's Club 4969 in Bentonville Ar. Over the last few months our General Manager [removed] has been involved in Romantic affairs with associates (hourly and members of management -not limited to sams club 4969) . These situations were recently outed, under redbook investigation and dropped without as much as a slap on the wrist... Its one thing if they were off the clock but in the building and with his employees, thats overboard... All of this from a company that preaches ethics. I will no longer be working for Sam's Clubs but I wish there was more I could do to stop these kinds of bad business practice...

for the first time since we got the membership 6 months ago we went there insteat of costco, got a box of activia and took it home, next day in the morning gave one to my husband and each of my kids, 3 and 5, I noticied water on it, but when i tried it was acid, the I cheked the expiration day and it was april 02 since yesterday was april 12 that makes more than 8 days expired, we went to retun it and cancell our membership, but anyways now my son has vomit and fever and everybody has stomachache.never going back there and always checking expiration dates.

Deserves to be shut down. I am just NOT renewing and expect most people won't. We don't get our value for the $40.00. The employees are fine, just the store is not great. Also, I notice the store is not busy alot either. Why make an extra trip? I'll just go to another store that has the sense to keep items in stock. Sam's Corporate Offices do not address issues. I have numerous times asked them to keep products that I reorder or need to be in stock. Even certain bread is not always in stock. And, except for the salad, alot of the produce is not even as good as Walmart. I have got some produce that was so awful I had to throw it away.