Sam's Club
Reviews and Complaints

We purchased a box of Roncadin pizza (3 per box) - SKU [protected]. Two of the pizza's were OK but the third one, which we tried to use yesterday, had a burn spot completely through the crust and looked so unappetizing that we discarded it.

I have attached a picture of the pizza so you can see what I am referring to.

Denise Chulack

146 Jacks Run Road

Pittsburgh, PA 15214

Sam's member #[protected]

Hey, my name is Elio Ambrose. I signed up the Sam's Club membership account, but my experience is really not good. I'm not satisfy with the Sam's Club services so I decided to cancel and refund the membership. I contacted the Sam's Club +[protected] and a membership specialist team member named "Francisco" canceled the membership.

I already read the Sam's Club term and conditions for cancellation of the membership. In the terms, it is mentioned that you can get the refund via Sam's or Walmart gift card also.

I want to get the refund via Walmart e-gift card because it doesn't take more than 24 hours and also it will be useful for my Walmart membership.

Anyway, I requested the (Francisco) to refund me via Walmart e-gift card but the membership specialist (Francisco) decline to issue me a Walmart e-gift card and mentioned "Sam's Club is no more offering refund via e-gift cards."

I replied that it is mentioned in the terms and conditions of www.samsclub.com. Francisco replied that "these terms and conditions are outdated".

Now, let me know whom I should have to believe?

Here are my membership details:

[protected]@hotmail.com

I signed up for Sam's Club Plus Membership because they had a $55 promotion that was supposed to give me $55 in discount. But unfortunately, Sam's Club charged me $110, and I never actually got those promised discount. I'm contacting you because I require your help. I want to get a refund of my missed $55. [protected]@outlook.com, Order No : [protected].

EMPLOYEES IN THE GREAT FALLS MONTANA STORE ARE TREATED POORLY. There is a lead who tells staff they are not allowed to take there lunch and tell they finish their zone. or when a staff member is supposed to get trained she tells them they can stay late and do their training and then take a long lunch the next day so that they don't have OT. This leads name is Jass. In fact nothing like starting your shift and being told that if we are not done with our area by the time we leave then we have not done enough in 8 hours SO MOTIVATING.nOT TO MENTION THIS LEAD AND SOME OF THE STAFF ALSO SMOKE WEED AT WORK AND BEFORE WORK

I purchased 3 rugs when I moved into my new home. I returned 1 rug on 8/19/2023. As of today, I have not received my refund. I have gone into the store over 4 times and no one can help me. I went to my bank they said nothing has been received. The last time I went I was given a phone number to call they assured me they can help and they could not help. The mgr at the store said oh they can help just give them your receipt number. Now I'm reaching out to you for a resolution. I want my refund. I have included a copy of my return receipt

My Membership # [protected]

date of return 8/19/2023 3:11pm [protected]

rugs [protected]

subtotal 99.98 taxes 9.25 Total: $109.23

Patricia Casas

email patricia.[protected]@aol.com or [protected]@gmail.com

This return began on 5/9/2023 - todate i have not received credit:

- numerous telephone call(s) and email(s) sent to mark c - resolution specialist ii - he's never available to take my call or have common courtesy to respond to email

- i'm extremely upset with how this is being handled - extremely unprofessional for sam's (i'm a long term customer and never had issue with return)

- need response by friday oct 13, 2023

if i do not hear back by phone or email i will be taking legal action to get refund.

Dora castro dora.[protected]@rocketmail.Com / [protected]

The Roanoke, VA Sam's Club has a gas station with an equal amount of left and right pump lines. In the past and until recently, if your preferred tank side line was backed up, you could and were directed to the other side pump line by an attendant to keep the lines moving regardless of the do not enter sign. Within the past couple of weeks, the attendants have become bold and hostile to anyone who enters the line in what they consider the wrong direction. I was personally told by one young attendant to "shut up and move your car" which was shocking to me and other customers who heard this outburst. With quick research, a study that was conducted in 2020 revealed that 78% of vehicles have gas tank fillers on the left (driver side) of vehicles. My suggestion is that Sam's Club modifiy their lines from 50/50 to 75/25. A few sign changes and maybe some arrow painting would be a minimal expense. This will allow faster fill ups and less station congestion.

I have not been able to get a verification code to log into my account. My account number is [protected], a plus account. I have spoken to a Justin and a Rosie, who are IT managers. The office is not in America. The ones that answer the phone will no longer transfer me to a manager. I was told that they would keep me in the loopp. I am a disabled shut-in and I depend on Sam's Club for their delivery service. Their is something wrong with the server, the coding? I get other messages from Sam's Club via text. It is taking too long. It has been going on for almost 3 weeks. Either set up a new account, solve the problem or refund my plus membership fee. Why can't I get in touch with anyone? Why are they ignoring me.

We ordered a hot tub via Sams Club online on April 25, 2023, and charged it to our Sam's Club Mastercard account. (Order #[protected]) The Mastercard declined it and asked (via email) if it was a legitimate charge. We confirmed that it was. The expected delivery date we were given by Sam's Club was July 3rd.

Then again on May 25 the charge was attempted and declined by our credit card, but asking me again (via email) if it was a legitimate charge. I again confirmed that it was, and even called them and asked them to quit declining it since I was afraid it was going to affect delivery.

Around June 29th I called Sam's Club to ask for an update on our order and told them I didn't see a charge on our credit card yet and was concerned that it wouldn't be delivered. They said not to worry about it not being on our credit card and that it showed that it was on its way, and to contact them if it didn't arrive on the 3rd. I complained that the delivery was on a holiday weekend and we had a family gathering out of town that we couldn't attend if the hot tub would be arriving, so I just wanted to confirm the delivery date.

It didn't arrive on the 3rd, and I couldn't call because of the holiday on the 4th, so I called on the 5th to ask about the status of the hot tub. It was escalated to their escalation team and I was told that it would be arriving on July 13th.

On July 6th I received a phone call from the shipping company asking me to confirm that we would be available on July 19th from 8am to noon to accept the delivery, which I confirmed.

On July 11th a big truck pulled up with our hot tub. Thankfully we were home! I asked they delivery man what he would have done if we hadn't been there, and he told me he would have left it in the entrance to our driveway.

I checked our credit card, and the hot tub was still not charged. After 30 days, and it still hadn't been charged, we decided that the right thing to do would be to call and alert Sam's Club (even though it was very tempting to just accept a free hot tub at that point).

On August 11th, I called Sam's Club and they said thank you, and they would get it charged. I received 2 emails from Sam's Club that day, and another on the next day, August 12th, saying that they would be recharging the hot tub.

On August 17th it was finally charged to the Sam's Club Mastercard account.

On September 3rd I received a notification from Experian about excess charges to my credit and it would affect our credit rating. I then checked the Sam's Club Mastercard account and saw that Sam's Club had now double charged me for the hot tub on August 24th.

On September 4th, I called the credit card and put this second charge in dispute. They told me that there would be no interest charged on the amount while it was in dispute.

On September 4th I called Sam's Club to alert them that they had double charged us for the hot tub, and I was assured that it would be corrected.

On September 6th, I paid the Sam's Club Mastercard in full for the hot tub.

On September 12th, I received notification from Sam's Club Mastercard that Sam's Club was attempting a third charge of $4007.95. The Mastercard declined it and asked if it was a legitimate charge. I immediately called and told them no, it was not legitimate, and not to allow this charge.

On September 12th, I also called Sam's Club and spent literally all morning plus on the phone still trying to sort this out.

On 09/11/2023 I carried in a Sam’s Club delivery. They were really to heavy for me to deal with. But.. it had started to rain. We have never, ever, had a problem with items being delivered from Sam’s Club. They always bring them up the 5 steps, and leave them by the door. And… Yes, even with a large container sitting by the driveway. This time was laziness on the part of the delivery person. I couldn’t see that they had been delivered, until I stepped outside. And saw them sitting there. I will attach photos. I would like to know what delivery service brought my items. PLEASE! Have someone contact me.

Steve Becker

[protected]

I had a bad thing happen with the plastic ring on the bottle when you unscrew the cap on the water bottle. I took a big drink out of the water bottle and starting chocking because I had something stuck in my throat. I keep trying to get it to come out and my husband had to do the belly squeezing to help me get whatever up that was in my airway. finally between him working on the ribs and me trying to get it out. I ended up throwing up water and the plastic ring that was on the top of the bottle came out. I have been treating a problem with Reflux esophagitis and have to go have another EGD.

I LOVE shopping at Sams Club. The prices are competitive. The employees at my local Sams Club are helpful. The store is clean and well-stocked. However, the bank which provides the Sams Club Mastercard is abysmal. Synchrony Bank customer service is, without doubt, the WORST that I have ever dealt with.

Efforts to resolve ANY issue requires a lengthy phone call (often 1-3 hours) and speaking with 3-5 "customer service agents/representatives" from around the world; i.e., India, Philippines, and who knows where else). There is NO CONTINUITY between the agents and the card holder is forced to re-state the problem/issue to EACH representative.

With a FEW exceptions, most of the customer service agents or representatives are unprofessional and basically simply read from a script. They cannot actually help solve most problems. And because most (if not all) are based somewhere other than the US, they are *not* knowledgeable of many problems or issues which a card holder in the United States may face. In addition, one is forced to listen to dogs barking and children crying in the background while trying to resolve their issue. It is apparent that most (if not all) of Synchrony's customer service personnel work from their homes.

I have implemented every security measure of which I have been made aware in an effort to keep my card information safe but have been forced to deal with fraud on several occasions over the past 4-5 years. I'm actually beginning to wonder if Synchrony's customer service personnel may be the source of some of these issues. This begs the question: What is Synchrony Bank's vetting process for their customer service personnel? Do they even have a vetting process?

After the most recent incident (a $10,000 fraudulent charge from Nairobi) I am actually considering closing my Sams Club Mastercard provided by Synchrony Bank although I enjoy shopping at Sams Club and receive from $500-$1000 in "Sams Cash" each year on my purchases. It's just not worth the hassle anymore.

Date of experience: September 09, 2023

My wife and I shop regularly at Sam's Club. Over the past year or so we have experienced many times when at checkout prices did not match what was on the labels on the shelves or advertised in discount booklet. We've learned to be very careful as this happens with nearly every shopping cart now. Today it took 20 minutes to resolve it and we were fed up with being sent around to one cashier after another by the manager. We always regret our shopping trips now and just today 9/8/2023 we resolved to cancel our membership. Costco is far better at this getting the prices right and saving us the effort of checking prices on the receipt very closely and then waiting to get it corrected. We are no longer shopping at Sam's Club even though our membership doesn't expire til end of year. Both of us are frustrated and angry and have had enough. Another source of ongoing frustration is that many of the items listed for special prices are not available in our local store, usually as many as 1/3 aren't on the shelves. We also tried the new scan and go today on a couple items and had a hassle as we left the store as on of the items was not on our reciept so we had to pull up the scan and go bar code as well. Don with Sam's Club